Firefox Community Forum

Hello, I have tried everything...filters, added contact, blocked senders but I'm still not receiving any email from Firefox. I need my verification numbers to continue to sign into my account. thanks in advance for helping, Scott

I tried to sign into my account, but then it sends a code to my email which i go into but didn't get and have waited for an hour but still nothing. Has this happened to anybody?

I was trying to sign in to siriusxm.com. A box came up that said "Please insert your security key", with a diagram that looks like a flash drive. It said the request came from FireFox Mozilla Corp.

Is this one flashdrive key that will work for everything Firefox Mozilla Corp wants to guard, or it is something required by SiriusXM? I've never heard of it, but have seen it pop up for two or three things in the last week. I don't know how to satisfy the requirement. I looked though the topics on FireFox help page, and nothing mentions it that I can find.

I'm trying to setup 2fa on my account. It requires sending a code to my email which I then use to verify. These codes consistently are sent outside of the time window and as a result expired. I've added accounts@firefox.com to my contacts, and I've tried this on firefox desktop and firefox mobile on an iphone, and both produce the same results.

I'm on a gmail account and gmail flags these emails as suspicious despite being added as a contact, which likely means they are poorly formatted. Despite this flag, they are still sent to my inbox when they finally arrive.

This is incredibly frustrating as this is a service provided by basically every company and yet I have never seen it perform this poorly as it has with firefox.

I recently switched from Chrome to Firefox. Now when I try to login to a platform, my verification codes to my phone are coming through too slow. What is causing the delay?

Hi, please assist. My old Gmail account that I used to login is no longer working when I try to reset password. I don't have a 2FA push code (must have deleted this); however, I tried one of the 2FA backup codes which I do have (ten digit) to sync and access my old account and reset the password, but it is not working. None of the codes are working. Please help me reset and gain access to the account. Can you help me reset the password, and disable 2FA so I can get back in?

Best, Amritha

Greetings team,

I;m using Firefox and Mozilla services from beginning, since I was child. I noted what MFA is not working, on my both accounts. it was my early guess also since last year but i fought it was my problem. No after resetting and getting notification what password is not correct makes me guess something is off. i might be wrong but looks like internal problem, maybe a breach what no one knows. what can i say from my side, as an IT company director and IT person. i can exclude all my thoughts about my side, since i changed and reinstalled everything on my devies. got fresh OS and hardened every device. problem still exists. maybe someone could check my accounts and internal settings for firefox security on accounts and MFA. since codes are not valid. had to disable mfa on my both accounts.

Hi,

I have been locked out of my account and the two factor authentication does not work any longer. This is the first time this has ever happened to me.

I do not have a Backup Authentication code, but I am logged into Firefox on my mobile. Unfortunately, the iOS version does not have the ability to change my Security settings as instructed by the guide.

Can you please help me gain access to my account?

Thanks and regards,

Bernard

Good morning,

I was randomly signed out of FireFox this morning. When trying to sign back in, it asked for the 6 digit code from my authenticator app. I looked on every authenticator app I have and don't see a mozilla or firefox account. I only have 4 backup authenticator codes left. How do I find the code in the authenticator app and which app would it be? Also, How do I get more backup codes? If I am unable to sign in to FireFox in the future because I don't have the correct authenticator app or enough backup codes, it would be painfully devastating for myself and my work. I don't want to ever be in that situation. Any advice would be greatly appreciated.