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Twice now in the last few months my bookmarks, bookmarks tool bar, Paswrds( Mozilla Password Manager, Oh so safe ) have disappeared ( been stolen) WHY ? If I must record this information on paper, say so ! olen ) a fter an update

Can Mozilla restore the information removed and now worse than useless to me ? If not get re ready for me to leave. Oh, I see, another way to waste my time, and cau… (read more)

Can Mozilla restore the information removed and now worse than useless to me ? If not get re ready for me to leave. Oh, I see, another way to waste my time, and cause my blood pressure to increase.

Asked by David Temple Sr 6 months ago

Last reply by Paul 6 months ago

My tabs on the bookmarks were changed to ones I had years ago and can't get the recent ones back

There seemed to be an update or change, but when I saw the tabs I had on my bookmarks they were from 10 years ago. It had links that no longer work, tabs on websites that… (read more)

There seemed to be an update or change, but when I saw the tabs I had on my bookmarks they were from 10 years ago. It had links that no longer work, tabs on websites that I no longer used. I tried to use recovery but it just gives me info on 2 days ago. I don't know where to go to get my most recent list since I had all my payment links among other things. I don't know if it my toddler I caught her taping on the keyboard, I mention this because she flipped the screen on the monitor upside down. Please help I need to pay bills and I can't remember all the sites.

Asked by Gaudy Colon 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Problem transferring profile to a new computer

Hello: I am trying my hardest to figure out how to move my existing Firefox profile folder (with bookmarks, passwords, etc.) to a new system. I have tried repeatedly to t… (read more)

Hello: I am trying my hardest to figure out how to move my existing Firefox profile folder (with bookmarks, passwords, etc.) to a new system. I have tried repeatedly to take the contents of the existing profile, and past them into the default profile on the new system. None of the information shows up.

The existing profile is version 115.25.0, running on a Windows 7 Pro platform.

The system I'm trying to move the profile to is a Windows 10 Pro 64 bit system. I installed the same version of Firefox on the target system.

All the files from the existing system seem to copy over to the new default profile folder fine, but no luck when Firefox is opened.

I also tried copying the entire profile folder over (leaving the folder name intact), and removing the default profile that was set up by Firefox. When I do that it just gives me a message saying it can't find the profile.

Don't know what else to do here. I have a lot of data in the old profile that I don't want to have to re-create.

-S

Asked by scott66 5 months ago

Last reply by jonzn4SUSE 5 months ago

how do I restore my bookmarks

I just transferred my data from an old computer with Windows 10 and now have Windows 11 on my new computer with a new version of firefox as my browser. How do I restore … (read more)

I just transferred my data from an old computer with Windows 10 and now have Windows 11 on my new computer with a new version of firefox as my browser. How do I restore my bookmarks?

Asked by cetera9 5 months ago

Last reply by roptm.nv 5 months ago

Deletion bookmarks and passwords

I was asked to create a new profile in order to keep using Firefox, despite never having an account. After I clicked okay, it opened the new version of Firefox, but witho… (read more)

I was asked to create a new profile in order to keep using Firefox, despite never having an account. After I clicked okay, it opened the new version of Firefox, but without all the passwords, bookmarks and history of the past few years. This is really inconvenient. I have since then made an account, but the fact that I can't find any of this data anywhere has me worried that every time I update Firefox it will wipe my account.

Asked by m.groot 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Tabs lost on update

Clicked on Mozilla Update in Progress Open Mozilla Tabs are lost; must find via History Check that identical cases have been present since February What is go… (read more)

  • Clicked on Mozilla
  • Update in Progress
  • Open Mozilla
  • Tabs are lost; must find via History
  • Check that identical cases have been present since February
  • What is going on, and why is there no back up or update prompt?

Asked by silversushi 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

How to recover deleted Firefox bookmarks on an individual basis

I find recovering deleted bookmarks difficult in Firefox. Typically, I am told: "on August 12 you deleted 12,540 bookmarks. Do you want to recover them all and over-wri… (read more)

I find recovering deleted bookmarks difficult in Firefox. Typically, I am told: "on August 12 you deleted 12,540 bookmarks. Do you want to recover them all and over-write your existing bookmarks?" To which the answer is obviously, no.

What I want is a system much more similar to the Microsoft File Explorer Recycle Bin, which lists deleted files on an individual basis, so if I have deleted a file, I can see its name, the date it was deleted, and where it came from, and I can restore that particular file. Or, since we are talking bookmarks here, recover a particular bookmark.

How can I achieve that? Is it possible?

Asked by Matthew Montagu-Pollock 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Restoring Bookmarks after having to restore Macbook Pro

I had to restore my Macbook pro last week due to passwork issue. In bring back my firefox I went to restore my bookmark/book marks toolbar and the bookmarks restored wer… (read more)

I had to restore my Macbook pro last week due to passwork issue. In bring back my firefox I went to restore my bookmark/book marks toolbar and the bookmarks restored were YEARS old. Does anyone know how to restore most current back up? Doesnt seem to have been save properly on my system/iCloud.

Thank you

Asked by bobbrisley 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Help please! Since updating Firefox most bookmarks are no longer visible and I can no longer add new bookmarks

Since updating Firefox on June 30, 2025 on my Dell desktop computer that runs Windows 10, most of my bookmarks are no longer visible. Only four of my bookmark folders ar… (read more)

Since updating Firefox on June 30, 2025 on my Dell desktop computer that runs Windows 10, most of my bookmarks are no longer visible. Only four of my bookmark folders are visible and most of their contents have disappeared.

However, 1) my uncategorized bookmarks - those in "other bookmarks" are still visible, and 2) If I go to "Manage bookmarks" and do a search, I can find all of my bookmarks including those that are no longer visible.

In addition, I can no longer add or delete bookmarks. It looks like I can do add a bookmark and it will let me go through the steps of adding a book mark - it even says I can put it in all my old folders that are otherwise no longer visible. But one I complete the process the bookmark does not show up.

I have read multiple Firefox Help articles about disappearing bookmarks and have taken all the steps suggested including: - Attempted to restore backups of bookmarks - didn't work. It shows me the multiple old backups but when I try to restore one I get the message "Unable to process the backup file". I have tried it with at least four of the old backup files - all without success. - cleared cache - did troubleshooting mode - refreshed Firefox - uninstalled and reinstalled Firefox - looked to see if I had a different profile other than my default profile that I could switch to. I do not see another profile.

Nothing has helped. Any suggestions would be greatly appreciated.

Thanks

Asked by EDA802 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

How do I recover my bookmarks

Where are my bookmarks? Everything is gone with the update, and you didn't warn this could happen. Is there a way to recover the bookmark file? Profiles does not help fo… (read more)

Where are my bookmarks? Everything is gone with the update, and you didn't warn this could happen. Is there a way to recover the bookmark file? Profiles does not help for there is no new profile there. I NEED THE BOOKMARKS FOR WORK!!!

Asked by Luis Martinez 5 months ago

Last reply by Konstantina Papadea 5 months ago