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  • Archived

Sync doesn't work

I recently got set up to use Firefox instead of Chrome. I use a computer at work and at home. I have sync settings set up the way I want but it doesn't seem to work. For … (read more)

I recently got set up to use Firefox instead of Chrome. I use a computer at work and at home. I have sync settings set up the way I want but it doesn't seem to work. For instance, when I deleted an add-on at work, I would expect that add-on to be gone from my browser at home, but that isn't the case. I also have changed settings to allow a pop-up from my company's internal website. But at home that change in the settings isn't reflected. Basically I have two versions of Firefox, one at home and one at work. Anytime I want them to match up I have to do it manually. The only exception is bookmarks, they seem to sync properly.

Asked by adamlunger1 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Cannot remember Primary Password for syncing

This computer was set up back in 2015 and I never needed to use a primary password and I logged out of my computer and when I logged back in it was asking me to enter a p… (read more)

This computer was set up back in 2015 and I never needed to use a primary password and I logged out of my computer and when I logged back in it was asking me to enter a primary password which I don't remember. Is there anyway that you can help me get it back or allow me to change it? Please get back to me as soon as possible. Please email me at [removed email from public support forum] Thank you.

Asked by myrcoo 1 year ago

Last reply by James (On Leave) 1 year ago

  • Archived

Increase Sessionstore Files or Backup times?

Hey I've been having a few problems on the "power user" extreme side of day to day use. I've had a couple big crashes now on Firefox where my session doesn't restore and … (read more)

Hey I've been having a few problems on the "power user" extreme side of day to day use. I've had a couple big crashes now on Firefox where my session doesn't restore and because I have hundreds of tabs open at any given time I always back them up manually from sessionstore in the folder system. The problem is the session store files always reflect my most recent session- the one that doesn't have anything in it. The older sessions like "previous" and "upgrade" are always weeks old.

Is there a way to save data more frequently into the session store backup folder, or to increase the number of recovery files available to reach back to older sessions? I'd like to count on a backup at least once a week that can't be overwritten by the current session loss.

Asked by andrewprivett 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Passwords not syncing to one device

I'm logged in to the same Firefox account on 4 devices: 2 Windows, iOS, and an Apple laptop. When I changed from my last browser I transferred all my passwords from Opera… (read more)

I'm logged in to the same Firefox account on 4 devices: 2 Windows, iOS, and an Apple laptop. When I changed from my last browser I transferred all my passwords from Opera and Chrome. I can now see my saved passwords on my Windows devices and my iOS phone, but not on my Apple laptop. I use the same account and password across all four devices, but my laptop is the only one which doesn't show my passwords. I've tried re-syncing it, logging out and back in, and nothing has worked. Despite the lack of passwords, I can still see the tabs from other devices. Occasionally, when on the password page, I get a bar across the top asking me to log in with my password, but when I click on the 'Log In' button, nothing happens and the bar eventually disappears. This is despite already being logged in. Perhaps related, I can't set a primary password for my account. As far as I'm aware, I don't have one, and trying to set one tells me that it failed to change. I also occasionally get pop-up windows with something like "Security Center" asking me to create a new password, but even if I put in a password, this fails as well.

Asked by ng 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Profile recovery

Hi My laptop had hard-disk failure. So I was forced to use the new laptop. Unfortunately I forgot my Firefox password and I had to use forgot option to reset the passwor… (read more)

Hi

My laptop had hard-disk failure. So I was forced to use the new laptop. Unfortunately I forgot my Firefox password and I had to use forgot option to reset the password. Till this every thing was fine.

But Now I could not access old profile it completely new profile. How to get my old profile.

Please help me in resolving this.

Thanks

Asked by mssons 1 year ago

Last reply by mssons 1 year ago

  • Archived

Lost all my saved data on firefox account after laptop factory reset

Yesterday my company laptop was factory reset by IT team. Today I re-installed firefox and logged into the account. All the logins, history etc are gone now. Is there a w… (read more)

Yesterday my company laptop was factory reset by IT team. Today I re-installed firefox and logged into the account. All the logins, history etc are gone now. Is there a way to restore my data?

Asked by anuragsharma05031996 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox is misbehaving on my IOS products

Hey guys, I recently switched from Chrome to Firefox on my Windows desktop and have added my Mac, iPad and iPhone to my account. On my desktop I have all 167 Passwords s… (read more)

Hey guys,

I recently switched from Chrome to Firefox on my Windows desktop and have added my Mac, iPad and iPhone to my account. On my desktop I have all 167 Passwords saved but the other devices only sync 27. I have reinstalled, relogged, removed sync, changed sync settings etc.

Thanks in advance and I hope you guys can help.

Asked by charliebitmyfinger 1 year ago

Last reply by charliebitmyfinger 1 year ago

  • Archived

how i change the default account login web to "https://accounts.firefox.com.cn" instead of "https://accounts.firefox.com"

I'm a Chinese user, and all my firefox account in other devices( windows10, IOS) was login in page https://accounts.firefox.com.cn", but using firefox in ubuntu, it was r… (read more)

I'm a Chinese user, and all my firefox account in other devices( windows10, IOS) was login in page https://accounts.firefox.com.cn", but using firefox in ubuntu, it was redirect to https://accounts.firefox.com. Even i login with the same e-mail, the data can not be syn, and i have known the reason was there are two different server for Chinese.

But i need a way to syn data in Ubuntu, please tell me how to deal with that. 3Q !

Asked by junhao16 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Syncing a perhaps unreasonable number of tabs from one device to another

Hi there! Disclaimer before you proceed: please remember that we all organize ourselves differently and my style is probably not your style. My work laptop was stolen… (read more)

Hi there!

Disclaimer before you proceed: please remember that we all organize ourselves differently and my style is probably not your style.

My work laptop was stolen today, and I want to reopen the session I had on my old laptop. I can see all my synced tabs from my work Firefox's last session, and I could absolutely open them one at a time. However (please, reader, take a deep breath), I had 1357 tabs open (mixture of a tab suspender and organizer made this possible, to answer your horrified question). I have tried to "open all tabs" a couple times, but my poor, ancient laptop gets three tabs into the endeavor, blue-circles, and then Firefox crashes.

Is there a way for me to open all tabs such that they do not load all at once, or open slowly, or are suspended somehow? I'm sure the answer is no, but if anyone has a cool suggestion for making this insanity possible, please let me know.

Thanks community!

Asked by magpiekate 1 year ago

Last reply by magpiekate 1 year ago

  • Archived

Is Android Twilio Authy Compatible with FF 115.0.1 x64

Windows 10 Pro Laptop: Version 22H2, OS build 19045.3086 I have a Microsoft outlook.com email address that I use for my FF account. My authenticator email was setup in A… (read more)

Windows 10 Pro Laptop: Version 22H2, OS build 19045.3086

I have a Microsoft outlook.com email address that I use for my FF account. My authenticator email was setup in Authy without problem however FF does not accept its 2FA 6 digit code which makes me think the app may not be compatible with FF. My cell and laptop are setup to auto recognize location for time setting.

Comments please...

Asked by John 1 year ago

Last reply by John 1 year ago

  • Solved
  • Archived

Opt-out language sync

I have two profiles on one computer and I want to use these profiles in different languages for web pages (one in English and one in my native language). If I sign-in the… (read more)

I have two profiles on one computer and I want to use these profiles in different languages for web pages (one in English and one in my native language). If I sign-in the two profiles using one common Firefox account, this seems to be impossible: a change of the language setting in one profile immediately reflects into the other profile. Is there a way to disable the sync of language? I want histories and bookmarks to be synced across the profiles and thus I want to use the same account. Thank you.

Asked by kazuma.tateiri16 1 year ago

Answered by cor-el 1 year ago

  • Archived

Syncronisation

'Sync is helping criminals to have access to all connections. How can I remove this app completely ? Especially as I had to see, that several log-ins were on call, w… (read more)

'Sync is helping criminals to have access to all connections. How can I remove this app completely ? Especially as I had to see, that several log-ins were on call, which I never wanted to be saved.

Asked by nat44cana 1 year ago

Last reply by cor-el 1 year ago

  • Archived

logins porting from pc to new iphone

my passwords(logins) did not sync from my pc to new iphone. All i have is the website but no user name nor password. my old iphone has everything. What should i do, i hav… (read more)

my passwords(logins) did not sync from my pc to new iphone. All i have is the website but no user name nor password. my old iphone has everything. What should i do, i have over 400 logins

Thanks in advance for the help

Asked by LarryB 1 year ago

Last reply by cor-el 1 year ago