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How do I switch from just seeing words and links to seeing a webpage?

A web page for an insurance company I deal with has switched to just text and hyperlinks. I need to view it as a webpage. How do I switch back? It may have switched due… (read more)

A web page for an insurance company I deal with has switched to just text and hyperlinks. I need to view it as a webpage. How do I switch back?

It may have switched due to a slow connection, but I need to see it as a webpage.

Now the page and any links I follow only open as text and links. No other webpage does this.

I can't find any way to switch it back.

Thanks for your help.

Asked by kb3guz01 2 years ago

Last reply by cor-el 2 years ago

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is there any way to hide the status bar (or pop-up) at the bottom left?

Hi, I'd like to get rid of the status bar at the bottom left corner. I know it goes away and it seems impossible to remove. But is there any way to remove it? I add an im… (read more)

Hi, I'd like to get rid of the status bar at the bottom left corner. I know it goes away and it seems impossible to remove. But is there any way to remove it? I add an image to show what I want to remove. Thanks in advance!

Asked by hyeseung97 2 years ago

Answered by cor-el 2 years ago

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Mozilla FTP Access via FileZilla is not working...

with the planed removal of FTP support from Firefox I am at my wits END... I cannot seem to get FileZilla to connect to ftp.mozilla.org what connection type should I sele… (read more)

with the planed removal of FTP support from Firefox I am at my wits END... I cannot seem to get FileZilla to connect to ftp.mozilla.org what connection type should I select and WHAT port number am I suppose to be using? anonymous login is fine right?

Asked by Melchior (aka Joseph) 2 years ago

Answered by cor-el 2 years ago

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Does anyone ever read feedback submitted through the Help menu?

Is the Help menu the best way to submit feedback to Mozilla? Does anyone actually read it? I've submitted feedback that way before but it feels like no one saw it. You do… (read more)

Is the Help menu the best way to submit feedback to Mozilla? Does anyone actually read it? I've submitted feedback that way before but it feels like no one saw it.

You don't even get a "sent" confirmation - all I get is a page saying something like "Your feedback will be used to improve Firefox", which doesn't confirm the feedback was sent!

I actually sent feedback about this last year, saying that the "sent" message should be clearer. But who knows if anyone saw it! LOL

Asked by MartyJames 2 years ago

Answered by McCoy 2 years ago

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Where have my logins gone?

I 'refreshed' firefox as suggested. The guidance suggested that all my logins and passwords would be preserved but when I check the Logins and Passwords all have been cl… (read more)

I 'refreshed' firefox as suggested. The guidance suggested that all my logins and passwords would be preserved but when I check the Logins and Passwords all have been cleared. I am now faced with the arduous task of resetting many many login credential. Poor advice from Mozilla.

Asked by jon.pearce26 2 years ago

Answered by cor-el 2 years ago

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Spell checker not working

Hi Guys and Girls, For the love of all that is keeping me alive at the moment please help solving the issue of spell checker not working. I have a new MacBook Pro and set… (read more)

Hi Guys and Girls,

For the love of all that is keeping me alive at the moment please help solving the issue of spell checker not working.

I have a new MacBook Pro and setup Firfox by installing it and siging in to sync.

The spell checker does not underline the words as I type here or in Google or WhatsApp Web.

Also when I right click no language opion appears.

I does work in Gmail for some weird reason.

After follwing a suggestion of installing an add-on dictionary and resarting Firefox, no change came about.

See attached for more...

Thanks in advance for your help.

Asked by schalas 2 years ago

Last reply by cor-el 1 year ago

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Survey

Dear Firefox Team, Just now, when I opened a new tab, there was a survey that asked a few question and for answering that, they offered a iPphone Pro. I know it is absurd… (read more)

Dear Firefox Team, Just now, when I opened a new tab, there was a survey that asked a few question and for answering that, they offered a iPphone Pro. I know it is absurd, but i would like to know if FF carries our surveys in other countries.

Please advice

Thank you in anticipation.

Asked by athies1966 2 years ago

Answered by Enigma 2 years ago

  • Archived

Search with ctrl-k no longer works when keyword.enabled = false

For quite some time now I've had keyword.enabled set to false in my about:config because I don't like having the address bar try to autocomplete or turn things into searc… (read more)

For quite some time now I've had keyword.enabled set to false in my about:config because I don't like having the address bar try to autocomplete or turn things into search, when I do a ctrl-l.

I do like that I am still able to use ctrl-k to do a search when I need to. This would place a ? at the start of the field and whatever I type gets sent to search.

In a recent upgrade, ctrl-k still places the ? at the start of the address bar but doesn't send things to search. Instead, it now behaves as if I did a ctrl-l and typed in a bad URL.

I'm on Firefox 80 (on Fedora 32) but I can't be exactly sure which upgrade brought this change in behavior.

Is there a way to get the old behavior back? ctrl-l to enter a URL, ctrl-k to search.

Asked by Ed 2 years ago

Last reply by Mike Kaply 1 year ago

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Cursor goes to address bar instead of Google search bar

How can I correct this? It used to default to the Google search bar, but no longer does & all I have done is update Firefox so something in that update did it? … (read more)

How can I correct this? It used to default to the Google search bar, but no longer does & all I have done is update Firefox so something in that update did it?

Asked by magicmanpa 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Letters missing from web pages

Letters (most noticeably x, y, and z) appear to be missing from text in web pages. Running macOS 10.14.6 with Firefox Browser 80.0. Note the image from the drop down menu… (read more)

Letters (most noticeably x, y, and z) appear to be missing from text in web pages. Running macOS 10.14.6 with Firefox Browser 80.0. Note the image from the drop down menu on this support page. Missing y's, z's, and x is replaced by quotation marks (ie Firefo" Snc).

I have seen this sporadically on a couple of macs that I own. Text seems okay in Safari.

Thank you for your help!

Asked by Brian 2 years ago

Answered by cor-el 2 years ago

  • Solved
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I paid $28 to Firefox

I paid Firefox $28 for unmarked videos. Now the mark, the stamp in the corner of the video, is back. I would like my money back or the non-stamped videos back. Who do I s… (read more)

I paid Firefox $28 for unmarked videos. Now the mark, the stamp in the corner of the video, is back. I would like my money back or the non-stamped videos back. Who do I see about that?

Asked by miketimpiz 2 years ago

Answered by FredMcD 2 years ago

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  • Archived

Firefox Monitor - unable to find button to add new email addresses

I've been an avid user of Firefox Monitor for the past few months, but recently over the last few days when I go to https://monitor.firefox.com/user/dashboard and log in,… (read more)

I've been an avid user of Firefox Monitor for the past few months, but recently over the last few days when I go to https://monitor.firefox.com/user/dashboard and log in, I've been struggling to find the button that allows me to add new email addresses. I've searched the support article for Monitor for this information, but to no avail: https://support.mozilla.org/en-US/kb/firefox-monitor. So I was wondering if you could point me in the right direction?

Asked by Jonathan 2 years ago

Answered by Wesley Branton 2 years ago

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Updated to Firefox 81.0 but credit card autofill is still missing from Options/Preferences menu

I just updated Firefox to version 81.0 in Linux, Windows and Mac, but the credit card autofill option is still missing from the Preferences menu. I followed the instructi… (read more)

I just updated Firefox to version 81.0 in Linux, Windows and Mac, but the credit card autofill option is still missing from the Preferences menu.

I followed the instructions from here:

https://support.mozilla.org/en-US/kb/credit-card-autofill

Yes, I am located in the US.

Asked by Mr.K 2 years ago

Answered by Mr.K 2 years ago

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How post a question on Thunderbird Community

I have signed into my Mozilla help account but the only place I can see a link to "post a new question" is on the Firefox browser section where I am now. How do i post a… (read more)

I have signed into my Mozilla help account but the only place I can see a link to "post a new question" is on the Firefox browser section where I am now. How do i post a question to the Thunderbird community..only see other posts there -not a post a new question option. Feel pretty stupid at not being able to find this.

Asked by oldbob2 2 years ago

Answered by TyDraniu 2 years ago

  • Archived

Update ruined pdfviewer design

Update came and I became furious that the pdfviewer is changed (I could write you a 300 page book why the forced UI and changes to user settings are terrible and hated ev… (read more)

Update came and I became furious that the pdfviewer is changed (I could write you a 300 page book why the forced UI and changes to user settings are terrible and hated everywhere). I would like to use the previous version (with the dark background), not this white version which burns out my eyes. I really hope that there is an option for this and only I could not find it.

Thanks in advance!

P.s: I do not want to install any themes/plugins/whatevers to solve this problem, the previous Firefox pdf viewer did not need them.

Asked by kopaszkukac69 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Minimize and Restore Icons Missing

I am trying to minimize Firefox, but the minimize icon in the upper right-hand corner is missing. I am still able to close Firefox using the 'X' in the upper right corne… (read more)

I am trying to minimize Firefox, but the minimize icon in the upper right-hand corner is missing. I am still able to close Firefox using the 'X' in the upper right corner of the window, but I am unable to minimize or restore. All other applications still have these icons available.

Asked by sabo11236 2 years ago

Answered by cor-el 2 years ago