Firefox Support Forum

My Ledger is having a problem linking to MetaMask in Firefox. This happened to me a couple months ago and I followed the steps in the MetaMask support article about this very problem. I got it to work right away at that time by going to "about:config" and setting u2f to "true." I followed those same instructions again today to no success. I also updated to the current firmware on my Ledger device. I've restarted Firefox, my Ledger, and my computer in every order I can think of and nothing has changed. I've changed u2f to "false" then restarted and then back to "true" and restarted and nothing changed. I'm out of things to try so I'm messaging in hopes of finding a solution. Thanks.

I have been unable to login/sign in to my job website. It is not a network connection issue, nor that the website is temporary unavailable.

I keep getting this message:

'If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web'

Hi,

I live in the US, and don't use a VPN. I noticed my firefox is defaulting to sending DNS over HTTPS requests to the default Canadian DNS over HTTPS, rather than the US provider. How can I change my firefox settings to not think I'm Canadian?

Thanks.

Frustrating experience trying to use Twilio Authy. Whenever I first installed it on my iPhone I was using Password1 and that is the only record it shows, with no obvious way to delete that entry now that I have dumped Password1 in favor of Bitwarden. Plus when trying to install on Linux Mint desktop it first wanted me to use Snap package but Mint uses Flatpak. Got it installed using default software manager in Mint, then when I wanted to authenticate it sent code to phone, but phone said already registered so no way to authenticate desktop version. Forget it ... I use my Yubikey for all my other 2FA and it works slicker-n-snot this Twilio thing is too much hassle comparatively. When Mozilla adds some other 2FA choices THEN I can use 2FA with FF, not this app. Ugh.

Received SSL error code: SSL_ERROR_RX_MALFORMED_HANDSHAKE when attempting to communicate with JetBlue.com. JetBlue claims issue is with Firefox on my computer. When I go thru Google Chrome, I can communicate successfully with JetBlue with no error issues. I tried using your self-help screens, but find them of no benefit in resolving my problem. Regards, Richard.

How do I disable autofill for websites when I have maintenance done on the computer. I am concerned that the feature provides access to banks, credit cards, etc, to the technician.

Thanks Jim C

Hello All, I am having issues with my firefox on one of my PC'S going to my office365 online portal for one of my emails. On this PC I am no longer able to authenticate my office 365 account in Firefox. Each time it asks me to login, it tries but then gets stuck going to the and ultimately says

"Microsoft Pick an account "We couldn't sign you in. Please try again."

support virtualbestteam.com support@virtualbestteam.com Signed in

Use another account Terms of use Privacy & cookies ..."

It seems to be the url https://portal.microsoftonline.com/landing when it gets hung up.

I have tried different security settings and clearing cookies, refreshing Firefox, etc. and no success. By on other PC's I can use the way it works on this PC in edge FYI. Can anyone help me with this? Thanks in advance. Chris Ford softwarereality@gmail.com

How do I stop Firefox from out of control data clearing? There is a window under Privacy & Security / History / Clear History that opens a window that allows a user, in theory, to choose which components to clear (cookies, cache, etc.) In that window is a pull down menu to specify the time range to clear. A screen shot of that is attached. I do NOT want my cookies cleared unless I say so. I do not want cookies or some of the other components cleared from the last hour, I don't want them cleared from the last two hours or the last four hours or today. (And the "Everything" reference does not make sense syntactically in this setting.) A screen shot of that menu is attached.

It does not matter if I uncheck one or all of those boxes by cookies, cache, etc. When I open the browser the next time, they are checked again -- AND THE MOFO COOKIES HAVE TO BE MANAGED AGAIN, ETC., ETC., ETC.

What have a setting if Firefox is going to arbitrarily clear everything immediately or once and hour or by some criterion it has not revealed to the user -- nor has informed the user exists?

Anyone have any thoughts on a work-around?

Thanks.

I removed firefox from my iphone because I don't want all my passwords available in the clear. No primary password is used, as far as I can tell. Let me know when/if this is fixed.

More than four years ago I created a mozzilla account on my work laptop, in hope of easier migration, syncing between devices, and similar promises. I signed into the account, and have been happily using Firefox ever since, with that 1 time login, thanks for that.

Recently I got a new work laptop and I wanted to use syncing, but I unfortunately had to realise that I do not remember the password I gave 4 years ago (since I was never once prompted to provide it again). So I tried to reset my password. Up until this point I was never warned, that one e-mail account provided would not be enough for password resets.

I tried providing a secondary e-mail address, but that doesn't give me a password reset option. I also tried activating 2fa according to the tutorial, with two different apps (authy and google authenticator) but the browser always says invalid key, so I failed activating 2fa. I tried password reset, but it says I will lose all the data, I would like to sync, so that is not a reasonable option... I tried to manually migrate my profile over to the new laptop, by replacing "Profiles" folder contents on the new laptop, but that just makes Firefox unable to start even.

So I am at my wits end, and begging for help. Looked at reddit posts on how to get browse data to new pc and official support faq-s but I do not see a solution.

I am still signed in, on the old work laptop, that is where I'm writing this plea for help from.

I would really love to recover my account and sync it to the new device.

After typing it out I realize how "social engineeringy/hacky" this message sounds. But I'm willing to prove my identity, by any means necessary, and the account mail address is my name (that is also on my national id card).

Please help me, or advise me how to proceed and reset my password without losing all my data.

yours truly Ferenc Patai

I forgot my primary password, and then remembered it (I think correctly). But now when I enter it it isn't accepted. The primary password screen is now appearing everywhere, not just on sites needing passwords, and now I'm getting notification of my firefox account being blocked (although when I entered the password I seemed to get in ok). I'm in the process of moving house (probably the stress caused my password amnesia!), and can't cope with not being able to get stored passwords. I understand all will be deleted if I cancel the primary password. Is there no way round this? I know it's my fault but please can you help? Diane Jones

I am transferring to a new laptop and do not remember my Firefox password but I have access to my profile . I do not want to lose all my history , bookmarks and saved password. Any ideas ? Thanks for your help