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Firefox will not show Xfinity.com screens, such as my billing, but I can reach the full site using Chrome

I typically use Firefox every month to access my Xfinity and Verizon accounts to download my billing statements for expense reports. I have noticed recently that Firefox… (read more)

I typically use Firefox every month to access my Xfinity and Verizon accounts to download my billing statements for expense reports. I have noticed recently that Firefox will not show the complete website for Xfinity.com, where I can see my billing statement (after login), but if I copy/paste the link to Chrome, it shows the complete site and billing statement immediately. Is there an option to restore functionality to Firefox?

Thank you

Asked by Dave Croker 5 months ago

Last reply by Chris429er 5 months ago

Block media autoplay in Firefox cannot work, after I right-click on a blank area of the page and scroll(Bug)

This is a functional bug, not a settings issue. Block media autoplay in Firefox cannot work, after I right-click on a blank area of the page and scroll. For example, I s… (read more)

This is a functional bug, not a settings issue. Block media autoplay in Firefox cannot work, after I right-click on a blank area of the page and scroll.

For example, I saw a post with a video on x.com, and the site was set to prohibit automatic video playback. But when I right-clicked on the webpage and then scrolled the page with the mouse, the video started to play automatically, which means that the function of prohibiting video playback was invalid. Very strange.


Firefox version: 141.0.3 (private-browsing No extensions are running) OS: Windows11 Enterprise 26100.4946

Asked by White 5 months ago

Last reply by Chris429er 5 months ago

Amazon

Please take a look at the screenshot. When I try to log into my Amazon seller account, I get this screen. I uninstalled Firefox and then installed the latest version. Tha… (read more)

Please take a look at the screenshot. When I try to log into my Amazon seller account, I get this screen. I uninstalled Firefox and then installed the latest version. That didn't change anything. I can log in with Google Chrome.

Asked by orlinskiwarenhandel 5 months ago

Last reply by Konstantina Papadea 5 months ago

Firefox Blocking 1 Password password manager

I just purchased 1Password because I need a password manager. I like Firefox and want to continue using it as my browser. My operating system is Windows 11 on a new Del… (read more)

I just purchased 1Password because I need a password manager. I like Firefox and want to continue using it as my browser. My operating system is Windows 11 on a new Dell laptop.

But when I try to use the 1Password icon in the browser to save login information, I get only 3 choices: monitor, relay, and Firefox VPN. None works for 1Password.

I am very frustrated about this and hope my fellow Firefoxers can help me. I am disappointed Firefox offers no tech support.

Asked by Elizabeth Joyce 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

How can I fix it to where I can go to 5Kfunds I keep getting secure connection failed and I know its ok my ftirnd does budiness with them

I want to know how I can fix it to where U can go to the website 5KFunds I know its a ok website my ftiend does business with them and she can go there dont know why I ca… (read more)

I want to know how I can fix it to where U can go to the website 5KFunds I know its a ok website my ftiend does business with them and she can go there dont know why I cant can someone help

Asked by Ramona Humphries 5 months ago

Last reply by jonzn4SUSE 5 months ago

PR_CONNECT_RESET_ERROR

I have been having a problem with downloading a paper for reviewing from Nature Springer. However, it has been always failing. I have all the help from the website but it… (read more)

I have been having a problem with downloading a paper for reviewing from Nature Springer. However, it has been always failing. I have all the help from the website but it work. It always appears as shown below

Secure Connection Failed

An error occurred during a connection to reviewer-feedback.springernature.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Mathias Lujegi 5 months ago

Last reply by jonzn4SUSE 5 months ago

Security Measures Preventing Book Previews

When trying to preview a book in google, I receive the notification 'Website will not allow Firefox to display the page'. I read the page that explains what to do, and tr… (read more)

When trying to preview a book in google, I receive the notification 'Website will not allow Firefox to display the page'. I read the page that explains what to do, and tried to open the page in another window, it would only be a tiny picture. If I try to left click the 'preview' button to open in another tab, there isn't an option for that. I can't take a screenshot of it because the left click goes away when I try. I understand that the block is a safety measure, but it's really annoying and I literally can't use firefox to preview books.

Asked by sande3215 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

extentions

Добрый день! Я много лет использую firefox для работы, я работаю в банке, и недавно нам дали расширение для мессенджера где ми общаемся с клиентами и можем добавлять доку… (read more)

Добрый день! Я много лет использую firefox для работы, я работаю в банке, и недавно нам дали расширение для мессенджера где ми общаемся с клиентами и можем добавлять документы легче и другие функции. У меня возникла проблема, так как я не могу его установить никак. Я питалась установить его по инструкциям с сайта, но безуспешно. Расширение фактически самостоятельно написано нашими разработчиками и инструкция по установке только на Chrome, и вігдядит она примерно так: скачиваете себе архив, извлекаете файлы пишете chrome://extensions включаете режим разработчика и загружаете туда файлы что были извлечены из архива.

Прошу детальную инструкцию как я могу это сделать для firefox.

Asked by TheBloodyQueenOfMoon 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Read more does not open article in place - it opens a new blank tab

I prefer Firefox to Microsoft Edge - but when I click Read more to continue reading an article in the same page I am on - it opens a new blank tab. then I have to go back… (read more)

I prefer Firefox to Microsoft Edge - but when I click Read more to continue reading an article in the same page I am on - it opens a new blank tab. then I have to go back to where I wanted to read more - and it is there. But why is it opening a blank page first? i tried changing settings but there is no "Open link in target" - there is just an option to open a new window or tab - when all I want to do is see the rest of the article. it works fine in MS Edge - but as i said, I prefer FireFox. is there a way to fix this?

Asked by DenverD 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Desktop Weather Info

Good morning, I enjoy your brief weather update on your Desktop Home Page, but a suggestion would be to allow the user to add two or more locations for other family loca… (read more)

Good morning,

I enjoy your brief weather update on your Desktop Home Page, but a suggestion would be to allow the user to add two or more locations for other family locations, vacation home locations or just other locations we love around the word.

Thanks for your consideration.

[Email address]

Asked by Jim Aitkenhead 5 months ago

Last reply by Paul 5 months ago

"Firefox is being updated by another instance"

The Vanguard website warns me that my Firefox browser "is no longer supported" and must be updated. when I try to update, the message is "Firefox is being updated by ano… (read more)

The Vanguard website warns me that my Firefox browser "is no longer supported" and must be updated. when I try to update, the message is "Firefox is being updated by another instance." what does "another instance" mean? how can I update it? fyi I run Windows 11 on my desktop.

Asked by kgordo1 5 months ago

Last reply by sanmon 5 months ago