Firefox Community Forum

Seem as if you cannot change the primary email address if the address has been invalidated. What are the options here? I no longer have access to that email address. How do I change my primary address now?

Can you help me repair my FireFox Browser? The shortcut did not launch the browser. It stated that the file had moved or was no longer working. It still appears in my App folder but the only option is to uninstall it. I have a great deal of short cut tabs and all my stored passwords. How do I repair this? If I re-download Firefox will it access all of my stored information and preferences?

I'll be on a page, maybe Facebook, the NYTimes, Amazon, or really any site, and suddenly I find I can no longer scroll, or otherwise navigate the page. I usually have to refresh the page, not so great an option, if I was in the middle of doing something, and and then it'll work OK. I shouldn't have to be doing that, and wonder why pages will just freeze up like this.

I have my iMac synced to my phone, but every time I click on Sync another device, it keeps referring me to how to sync to my phone, which is already synced! So frustrating, as it shows me no other options! How are we supposed to sync our Firefox to other devices, beside my phone?

ich benötige die übermittlung, da das chronic dieses eingestellt hatte: die auffindung der www´s durch das vorgehen bei dem umstellen der mozilla-umsetzung bei der neuinstallation. durch dieses hatte ich die www von einer bestimmten auffindung nicht (ich kann die www gern durchgeben: frau, bdsm, in der nähe, aber ohne kommerziellem hintergrund !).

After updating Firefox to the latest version, my bookmarks are no longer syncing across devices. I have Firefox installed on Windows 11 and Linux, and the sync was working fine before the update. I have tried signing out and back in to my Mozilla account but the issue persists. Any help would be appreciated.

Firefox says that it blocked known fingerprint trackers from two sites that I really do not believe had them.

If I go back to the sites later and check, it says they have no trackers. I don't really understand how this works but if they have trackers wouldn't Firefox have to keep blocking them?

Good Day.

I have encountered a problem recently with on particular forum site.

When I attempt to login I receive an error after pressing the submit button. 

The form displays this error "The submitted form was invalid. Try submitting again."

I have been using the site regulary for several years and have never had this problem

The following is what I am using:

    Firefox ver 153.0.1 64 bit
    Windows 10 and/or Windows 10 (yes this is happening on all 3 of my PCs)

The forum site is using phpBB Forum Software. I do not know the version. As stated above they have been using this software for several years.

In trouble shooting this issue I have discovered that if I do the following in the specified order I can login and create and respond to posts and Private Messages. But as soon as I log out I receive the invalid form message until I do the following steps again.

            1) Clear all cookies, temporary cache, site settings, browsing and download history, site settings
               and saved form info.
            2) Shutdown Firefox 
            3) Navigate to my profile with Windows Explorer 
            4) Delete the file cookies.sqlite

I must do this each and every time I access the site.

I am at a loss as to what to do about this. Does Firefox have any error logs or console logs? If so how can I enable them to see if I can get a better idea of what is happening?

Thanks in advance for any help with this.

My Firefox sync stopped working after the latest update. Bookmarks are not syncing between my desktop and laptop. I have tried signing out and back in but it still does not work. Any suggestions?

Hi, in this year I have sometimes problems with Google meet on my T480 notebook. I could not define any reason or what could be connected to this behaviour.

Start of the meeting is usually ok, but by time it starts to stutter. Video, audio and other callers stop to understand what I am saying. I have no issue with Chrome. And camera seems to be much better with Chrome. I use ocassionaly MS Teams and when I am in Firefox, it happened too. The main issue is, that it's unpredictable. It's not related to if I share the screen or not, or the others. It can be just simple call with camera off. And it happens sometimes, but often. So I learned by time to join meeting with Chrome. I tried to shut off extensions without positive result.

It is interresting, that it's working like that last several months. I started to use google meet in 2024 and it worked well all the time until this year. Hardware acceleration is on, I think I already tried to shut it off. I use ESET, that's only thing which occurs in my mind, what can be relative to this issue. But only in Firefox? Any advices?

when i use Chrome or edge to access yahoo email I can write & edit. when using Firefox browser; I cannot write & edit/highlight/change text colours etc before sending. tried deleteing & re-installing Firefox . please help. Driving me crazy rsvp

Hi, I'm having trouble accessing only certain sites via Firefox. I have already cleared my cache/cookies, etc. Firefox is up to date. Proxy settings are set to "Use system proxy settings."

Following links from other sites sometimes (but not always) works, but typing in a URL or search term to the address bar results in an "Unable to connect" notice.

Examples of sites: Working: google.com instagram.com mozilla.org (main site works fine, support.mozilla.org loads only as an unformatted list of links) netflix.com

Not working: usps.com goodreads.com storygraph.com firefox.com duckduckgo.com oregonwalks.org ucla.edu

Thanks for your help!

Whenever I sign in to my VA account, I check the box to "Remember this browser" (as attached), but it never works. VA IT told me it was an issue with the browser (i.e., Firefox). This might have just been their way of making me go away quietly. (Blowing me off!) But I thought I'd check with you anyway. Can you help? Thanks

When I try to save a new URL, Web Page, by clicking on the "Star" on the tool bar menu, then selection my existing folder for my chosen location it is not saved, at least most of the time. It is however saved under Recently Bookmarked and is also in Manage Bookmarks. I can force it to save by selecting Bookmarks Menu. It then is at the bottom of all my saved folder. I then can copy and paste into my folder of choice. What do I need to do to make it save to the folder of choice immediately?

Thanks, James

A box shows up on my screen when I log into various sites. It says: Password Required - Mozilla Firefox Please enter your Primary Password I have tried several different passwords but none of them have worked. I have to click on cancel and it often disappears and comes back again immediately. It is annoying. How do I get rid of it. I have been using Firefox for several years. This has only started happening recently.

Hi 🙂 This is a follow-up to https://support.mozilla.org/en-US/questions/1511440.

The problem is this: support.mozilla.org is a site intended for asking support questions, and it is very inconvenient not to be able to use extensions that assist with typing (notably Unicodify and Clippings).

i have 2 suggestions to do:

1) Let the user choose whether to keep extensions enabled (in which case support.mozilla.org is not privileged, the user cannot send "Troubleshooting Information", and there is no security vulnerability), or to send "Troubleshooting Information" (in which case extensions are disabled).

2) Review the design of support.mozilla.org in a way that a subdomain like ffinfos.support.mozilla.org is privileged instead of support.mozilla.org, Firefox sends "Troubleshooting Information" to ffinfos.support.mozilla.org, and extensions are enabled on support.mozilla.org but can never interact with data that Firefox would send to ffinfos.support.mozilla.org.

What do you think about this?

Currently on Linux, but the problem is probably not OS-specific (although any work-around may be).

What I look for:

I want one setup for work, one for union, and one for personal use. If my work setup would be compromised, union bookmarks, search history etc is not compromised at the same time. Also, my work setup is not cluttered with private bookmarks and addons. Obviously, it'd be nice if those setups could be handled as separate start menue icons, so that I don't need to switch using a couple of clics, but just start the right setup directly. Needless to say nowadays, that these setups need to be syncable between devices. Ideally I as a person would have one Mozilla account that can store multiple profiles and protect each one with a seperate password, OR I as a person would have multiple Mozilla accounts that are made for easy switching.

What I've tried:

Multiple accounts, obviously; they sync between devices, which profiles really do not. The problem I run into is that I still need a separate profile for each account if I don't want to log in and out of them (which I don't want indeed, Alt-Tabbing during my leisure time is the only way for me to get things done for union and often for the office-part of work).

Finding the profile feature was hard enough but I adopted and have the about:profiles page bookmarked in all profiles. But whenever I start using a new computer, I need to set up new profiles. I tried saving them in a custom location on my nextcloud so that they can sync, but there is no straight forward way to import profiles. You need to create new ones and then move the contents of the old ones, instead of just pointing ff to an existing profile; that kind of kills the point of picking a custon location in the first place. All I ever do with a new profile is logging in to one of my already highly profiled accounts.

Along the way I realized that there is a now more GUI-way to create profiles, so I tried that. But when I tried choosing a custom location for them, I failed. Took me a while of restarting and googling to find out that Mozilla has managed to have two completely seperate features with the exact same name! That is, when you create a profile the modern way, it does not appear in about:profiles and vice versa.

Since I ditched the idea of custom location anyway, I setteled with the new way. But when I thought I'd make seperate startmenue links for them, because surely you can handle that with some kind of flag in the command, I could find only one option for profiles, and, as you can guess, it works with the old profiles.

It seems that one can start with a profile at a certain path, so maybe the old way with custom path could be something for me anyway, but when I used such a profile, I got a warning message that says that history and bookmark functions might not work properly and that some security program may cause this.

So, how is one actually supposed to use different accounts OR how is one supposed to sync different profiles between devices?