Firefox Support Forum

Hi, Guys

I just got an email from Mozilla telling me about their new upcoming service to remove personal information from the web. In that email there was a link to someone's "free personal data removal workbook and credit freeze guide". I clicked on that link, and Norton blocked it as being a "dangerous webpage".

Norton also says "You attempted to access: https://gate.sc/?url=https%3A%2F%2Finteltech..."

And that, "This is a known dangerous webpage. It is highly recommended that you do NOT visit this page."

So, what's going on here? Please let me know.

John

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

When I click on a link in Thunderbird to open in Firefox, I get the following error.

XML Parsing Error: undefined entity Location: chrome://browser/content/browser.xhtml Line Number 760, Column 13:

           <toolbarbutton id="UITourTooltipClose" class="close-icon"
</pre>
^
I am unable to resolve the issue. Is there a fix for this error?
Thanks in advance.
Bill

How can make this icon disappear/ move it to non -central after the PiP mode, so we can view the CC better ?https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2021-10-01-22-09-57-4aff08.png

For example, https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2021-10-01-22-10-33-dbfb46.png

I am editing the videocontrols.dtd file to get grid the text, but can't locate the icon.

Thank you.

firefox will start but will not load any web pages.

This started after I uninstalled Microsoft 365.

I downloaded new firefox and did a reinstall but this did not help. Everything was transfered bookmarks. However the bookmarks would not load, it just sit there and did noting.

I did see error but I click on before I really read it. So I do not know what it said other then "vll x.x missing. It only show it once and it has not reappeared.

Any one have any idea what was deleted on the uninstall of Microsoft 365.

Hi,

For some reason i cannot get access to google search see attachement.

It seems that the issue is that i cannot scroll on the site so i cannot get to the OK button.

Any ideas?

FF 93 arrived last night and now my setting (from userChrome.css) that removes the cyan color of the urlbar doesn't work anymore:

1. urlbar[focused="false"]:not([suppress-focus-border]) > #urlbar-background {

 border: none !important;

}

I tried a few different things but they were for older versions of FF and naturally they didn't work. I even added a line "border-color: none !important;" but that didn't work either.

So, any suggestions for version 93 of how to remove the cyan border (again) when I click on the urlbar?

Hi

I'm trying to save Word documents as PDFs which has always worked and opened in Adobe. Today they are being changed to Firefox HTML files. I have tried downloading them from this, opening Adobe saving them as a PDF from there, but the file types stay as Firefox HTML. I have Windows 10.

Thanks Ann

Hi, I am new to Firefox. I just attempted top print a shipping label and this image showed in the popup window. I have searched but cannot find a way to adjust the settings. I am unable to access the options in the menu on the right. I did find adjustable options from the menu bar print options but they didn't change in this window. I appreciate any help. Thank you.

After installing FF ver. 91 for Mac OS (desktop) GMail will no longer load its themes, and only appears as a black and white simple HTML version. Many of the page functions are there, but invisible, and can only be found by hovering the cursor over the general area where these active and regularly used GMail features are on the page. Many page elements also have wire frames around them. Even the GMail log in portal screen is not displaying correctly. The Google Workspace logo also fails to fully animate when navigating to the login page.

Reverting to older versions, FF 89 and 90 proves that the problem is with FF 91. The issue does not affect Safari or Chrome in my experience. Totally clearing all cache, cookies, sync'ed profiles and user accounts in this FF product does not fix this issue with FF 91.

This appears to be an interface bug that needs to be sorted. Can you please help?

When I go to do a search, as soon as I type in a letter, it jumps up to the address bar exposing past searches and all, and makes me do my search in the address bar, with my history exposed to everyone in the room which invades my privacy. How can I correct this to the way it used to be that when I searched it stayed in the search box unless I needed to used the url when I wanted to. Very surprised this started happening with the new upgrade. Can I go back to the last upgrade?

I have this problem since version 92.0. I've been through all of the troubleshooting steps and they made no difference. I'm on a Mac and Safari works fine. When I open pages, it's usually using "Open link in a new tab". most of the time, the new tab is blank with the address at the top. If I click the refresh button, I get the page I was linking to. I have not seen the problem when I use "Open link in a new window".

Firefox recently stopped working altogether on my Windows 10 laptop for some reason & I don't know why. It won't load the start page, addons page, or ANY WEBSITES WHATSOEVER! I've never encountered this issue before. I've tried refreshing Firefox, uninstalling & reinstalling Firefox, tried deleting & replacing my old Firefox profile because I thought it might be corrupted. NONE of these options worked! It worked fine earlier today, but it hasn't worked since restarting my computer system this past evening. I don't know which details are relevant or irrelevant so I'm trying to be as detailed as I can in explaining my issues. Can anyone tell me how I can fix this? I'm DESPERATE here!