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  • Solved

Nefarious notifications via Mozilla or at least pruportedly from Mozilla.

Running Windows 11. Receiving notifications from Firefox that indicate system warnings and viruses found. I have run several scans using Norton and there are no viruses… (read more)

Running Windows 11. Receiving notifications from Firefox that indicate system warnings and viruses found. I have run several scans using Norton and there are no viruses. This notification is enticing me to click to remove the errors, which seems to clearly be a phishing scam, but I have never seen this as a notification from my browser as opposed to an email. When I try an option to "disable notifications", Norton blocks it due to it being identified as a dangerous "blacklist URL". I can't find a mozilla setting to block this.

The URL is long but what I can see is the following. via d3nt17anaffc73eqftbg.owx-adguard.pro

Asked by jrwyatts 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

Start Page shortcuts are showing wrong icons

A little over a week ago, I noticed icons for the shortcuts on the start page started showing wrong icons for some of them. For example, gmail and reddit show youtube ic… (read more)

A little over a week ago, I noticed icons for the shortcuts on the start page started showing wrong icons for some of them. For example, gmail and reddit show youtube icons and this behavior continues even for the favorites. X(Twitter) also has a generic icon instead of the normal one. Is there a way to force refresh on these or some way to correctly apply site icons?

Asked by Joonho 4 months ago

Answered by TyDraniu 4 months ago

  • Solved

Warnings of a trojan virus infection keep popping up on my other Windows 11 computer

On my Windows 11 computer messages keep cropping up supportably from Firefox. I have switched the computer off. this is from my old computer. I don't know what to do now.… (read more)

On my Windows 11 computer messages keep cropping up supportably from Firefox. I have switched the computer off. this is from my old computer. I don't know what to do now. Colin

Asked by chollow 4 months ago

Answered by chollow 4 months ago

  • Locked

Sync issue - "This profile was previously synced to a different account"

"This profile was previously synced to a different account To keep your data organized and secure, each Firefox profile can only be synced to one account. To sign in usin… (read more)

"This profile was previously synced to a different account To keep your data organized and secure, each Firefox profile can only be synced to one account. To sign in using xxx@xxxx.xxx, create a new profile."

So I deleted my old mozilla account since I abandoned the email that it was linked to, but when I tried to sync with my new account I get this. Is there anyway to do this without having to make a new profile?

I tried making a new profile and copy and pasting my profile into the new one, but still get the same pop up. I guess there's something in my profile that says it's been synced before, is there anyway I can find that and delete it or change it?

Asked by SuMo Bot 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

  • Locked

Facebook: Sorry, your browser does not support this feature. Please use a different browser and try again.

What do I do to solve this - I get this when I 'try' to game in Facebok: "Sorry, your browser does not support this feature. Please use a different browser and try aga… (read more)

What do I do to solve this - I get this when I 'try' to game in Facebok: "Sorry, your browser does not support this feature. Please use a different browser and try again."

Asked by christine41036 4 months ago

Last reply by Denys 4 months ago

  • Solved

support

some sites are not opening in time it takes a lot time at last it says Mozilla no not supported it can not open the site needed eg ghrish login that is government site … (read more)

some sites are not opening in time it takes a lot time at last it says Mozilla no not supported it can not open the site needed eg ghrish login that is government site

Asked by mutonyacyber 4 months ago

Answered by mutonyacyber 4 months ago

  • Solved

passkey required

Mozilla will not let me sign into my Amazon account without using a passkey. I have never established a passkey and I do not wish to use my phone to sign in and without … (read more)

Mozilla will not let me sign into my Amazon account without using a passkey. I have never established a passkey and I do not wish to use my phone to sign in and without using one of those two options, my computer is completely locked and I have to shut it down and reboot or sign out of Microsoft in order to regain service. I have deleted Firefox from my phone...I have deleted the Amazon app from my phone, and I unsynched everything before I did so. I have errased all of my cookies and cleared the cash. I use an Apple phone which is equipped with an excellent browser, and unless I can find some work around for this I am going to delete Firefox from my PC as well.

Asked by GRB 4 months ago

Answered by Nathan Giovannini 4 months ago

  • Locked

Urgent: Lost All Synced Data After Firefox Account Password Reset Without Recovery Key

Dear Firefox Support Team, I am writing to urgently request your assistance regarding a critical data loss issue with my Firefox account. Recently, I reset my Firefox acc… (read more)

Dear Firefox Support Team,

I am writing to urgently request your assistance regarding a critical data loss issue with my Firefox account.

Recently, I reset my Firefox account password because I could not remember the original one. However, I was not informed or clearly notified during the reset process that resetting my password without a recovery key would result in the permanent loss of my synced data, including saved bookmarks, passwords, and other browser data.

Unfortunately, this Firefox account was the only place where I had stored this important information, and I had no separate backup of the data elsewhere. I understand that for security and encryption reasons, data cannot always be recovered—but I believe users should be more explicitly warned during the password reset process.

Asked by SuMo Bot 4 months ago

Last reply by Konstantina Papadea 4 months ago

  • Locked

Youtube layout

The layout of YouTube was different from before. In the past, after the YouTube video was over. The MAIN WINDOW within YouTube page would showed two rows of recommendatio… (read more)

The layout of YouTube was different from before. In the past, after the YouTube video was over. The MAIN WINDOW within YouTube page would showed two rows of recommendations. Now there is only one row with great amount of black-out space at top and bottom. Any suggestion to tune it to the usual two rows?

Asked by HM 4 months ago

Last reply by Denys 4 months ago

  • Solved

Viruses

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website. Now I am getting alar… (read more)

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website.

Now I am getting alarming notices with heading Mozilla Firefox all via what looks like an Indian website, saying 1. Click to secure your 2. Trojan detected Fix it now. 3. Critical Error. Click here to remove them.

I have not clicked on any part apart from the x top right to remove the notifications. I can send photos of them

I have scanned with my Windows Security repeatedly and nothing.

Max

PS. The messages are obstinate to remove and it takes effort to x them.

Asked by atmaxwel 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago