Firefox Support Forum

Everytime I try to open an html file, I need to first close Firefox. A message with the error message "Firefox is already running but is not responding the old firefox process must be closed" appears, and the file only opens if I select the "close" option. After the first time I do it, the problem stops and the next tries open the files without any issues. If I drag a html file to a firefox tab it also opens normaly, without any issue.

This problem started after I set up more than one profile in Firefox. The issue occur both on the default profile or other profiles.

Based on some advice I found online, I tried two solutions: - Run firefox with the -no-remote option. - Delete the parent.lock file on the profile folder.

Neither solved the problem.

Does anyone had a similar problem? Did you manage to solve it? It is a minor issue, but it happens every single day and gets very annoying.

I uploaded an screenshot of the error message that appears when I try to open the file for the first time. I also recorded a video for more details: https://imgur.com/a/P0Qpz8f

Since a few days, some tunein radios like aardvark blues fm are out on tunein when firefox is used. A message appears (in french sorry) : En raison d'une récente mise à jour de Chrome, cette station n'est plus supportée par ce navigateur. Cliquez sur l'icône ci-dessous pour l'écouter via notre lecteur pop-out TuneIn In english it could be " Due to a recent chrome update, this station is not handled by this web browser"

Any help would be appreciated ! cheers.

I use Firefox for my office, and there are several URLs internal to my company that work with a single word.

For example: "xyz/12345" is the same as "http://xyz.company.com/12345" which opens the resource 12345.

This used to work absolutely fine until the latest update.

Current: 78.0.1 (64-bit) on MAC OS 10.15.5

Now, xyz/12345 searches google instead of navigating to the website. I do still need google search on the browser bar, as I use it frequently as well.

Having to type out http://xyz/12345 is an overhead that I would like to avoid.

Please suggest if there are any workarounds that could be used to get this working again.

I think Firefox has blocked my access to my hotmail account.

When I put this into my URL: outlook.live.com

it goes to main page - OK

But when I put this into my URL: outlook.live.com/mail

I get a blank screen . . . and the security icon to the near left of the padlock on browser does not have an option to unblock my mail.

I find no help at hotmail/msn. But my daughter used her phone and got into my mail there - so I think it might be my security setting on Firefox.

Any help will be appreciated.

dj

spunkyd j

My web site is https://3nt.xyz. I have been upgrading it to use larger fonts to be more readable on a mobile device. It all works the way I want from disk files on my Windows 10 computer, essentially the same with Firefox, Chrome and Edge.

When I install the files online, everything is the same with Chrome. However, FIrefox makes the fonts yet larger - too large. (I block Edge from internet access, pending removal, so I don't want to test it online.)

The online site works as desired with Chrome on my Pixel 3. For comparison, I installed Firefox on my phone, and it works as desired there - appears identical to Chrome. So the problem occurs only for the online site with Firefox 79.0 64-bit on WIndows 10 1903 64-bit.

The site is pretty basic. Other than links, all the pages are independent, no PHP or anything. I use w3.css and have seven primary pages. I duplicate the same header and footer code across all seven pages, so the teal bar across the top is identical on all seven pages. The best way to duplicate the problem is by going to the site with Firefox and Chrome (or perhaps another browser), and comparing the teal bars.

Any help would be appreciated.

- Pete

More and more sites are starting to "hide" behind cloudfare and such like which means it wants to re-load the web page automatically. Firefox is preventing this and I have to click allow every time, in some cases I can't access the sight due to this. I want to either turn OFF this annoyance permanently or to be able to "white list" certain sites to allow it

Hello; There has many issues with Twitter on Firefox. i) Sometimes it simply refuses to run; ii) Sometimes it takes very long minutes to load if at all; ii) Sometimes it quits working after a while and I need to stop Firefox and restart or even run it in Edge before being able to run it again on Firefox. Twitter is the only program that does that, as far as I can tell. Thanks for your help. Frenchy

Slideclock comes up and (for me) no matter what I do it keeps cycling back and forth and nothing happens except confusion and more confusion. I can't get away from it... It's time vampire. I don't even know what it is.

Getting attached error when logging into Zendesk. I've been on with their support already.

Steps: Clearing data, private window. Safe Mode. All extensions disabled. Enhanced Privacy disabled. Check other browsers - successful with Midori and Chromium. Check other OS - I have a win10 vm with Firefox and get the same result. Check other zendesk sites - My company's domain + support.zendesk.com

I confirmed with their support that anyone can create an account at support.zendesk.com so I'm hoping someone that knows what they are doing can see what is up with this site.

When i want to open a new tab, or new site, the firefox crash and close. This not occure all the time, it's like this close when is over his limit of something that i don't know how to describe.

bp-7d138920-11a9-45c7-9ae8-60beb0200818 8/18/2020, 9:01 AM bp-9128a6fb-41cc-492c-845d-c4fc40200818 8/18/2020, 9:01 AM bp-76056d5b-02c2-40ef-bdeb-471b20200818 8/18/2020, 9:01 AM bp-71cb0d83-74a6-439f-ab5a-4f08f0200818 8/18/2020, 9:01 AM bp-4439888b-3f64-4ed0-a98a-753d00200818 8/18/2020, 9:01 AM bp-30fa2aa5-16db-470d-a1a8-ca6f60200818 8/18/2020, 9:01 AM bp-ae0f7611-c9b6-4d34-a34f-137400200818 8/18/2020, 9:01 AM bp-2c1ef056-1174-4206-beea-3f6f20200818 8/18/2020, 9:01 AM bp-a5c84378-1e5f-4999-8b6a-774e70200818 8/18/2020, 9:01 AM bp-587c63b0-52fb-4c60-86b9-147120200818 8/18/2020, 9:01 AM bp-7c4ec31f-c30e-4495-81d7-3fe890200818 8/18/2020, 9:05 AM

At first, it was only occasionally. Now Firefox freezes every time I try to upload a photo, and it is a big problem for me! It does it in Facebook, Messenger and even Kijiji. I need to fix this!

Can anyone help? I've reported this to Mozilla more times than I can count.

I have an iMac running El Capitan.

I sometimes invoke firefox on Linux by running the command

`firefox --new-tab` (with no argument to the new tab flag, I have this hooked to a keyboard shortcut).

This has always worked fine (opens a new instance of firefox if none is running; opens a new tab in the open window if there is one). Today I upgraded to Firefox 79.0, and unfortunately it seems that now running the above command opens a new window even if I already have one open. I guess this is a regression?

On my old computer, it seems I did not set up a Mozilla account. I have saved the logins.json and key3.db and saved them online. The most recent version of Firefox does not use the key3 file. Is there anyway to convert these files so they can be read by the current Firefox? Or failing that, plaintext?

The title menu (the one saying File, Edit, View, etc.) occupies the space of the window title, on the same line as the minimize, restore, and close buttons. How can I shift it down so I can see the window title?

For the last few weeks the Home Depot Canada site is rendered incorrectly with lots of extraneous code being displayed. If I go to this sample link:

https://www.homedepot.ca/product/tremclad-rust-reformer-340-g-aerosol-spray-paint/1000140398

What I see looks like this (same image is attached below):

http://i1.imgrr.com/17s/5043_hdfirefox.JPG

All other pages from that site behave in a similar way with Firefox, making it unusable. Other browsers handle the website without a problem. Since Firefox is my primary browser this is a pain. Any assistance appreciated. Thanks.

Application Basics

Name: Firefox Version: 79.0 Build ID: 20200720193547 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:79.0) Gecko/20100101 Firefox/79.0 OS: Darwin 18.7.0 Darwin Kernel Version 18.7.0: Thu Jun 18 20:50:10 PDT 2020; root:xnu-4903.278.43~1/RELEASE_X86_64 Multiprocess Windows: 1/1 Enabled by default Remote Processes: 4 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days

Firefox Features

Name: DoH Roll-Out Version: 1.3.0 ID: doh-rollout@mozilla.org

Name: Firefox Screenshots Version: 39.0.0 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Web Compat Version: 12.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.3.0 ID: webcompat-reporter@mozilla.org

Remote Processes

Type: Web Content Count: 1 / 8

Type: Extension Count: 1

Type: Privileged About Count: 1

Type: Preallocated Count: 1

Add-ons

Name: 1Password extension (desktop app required) Type: extension Version: 4.7.5.90 Enabled: true ID: onepassword4@agilebits.com

Name: Amazon.com Type: extension Version: 1.1 Enabled: true ID: amazondotcom@search.mozilla.org

Name: Bing Type: extension Version: 1.1 Enabled: true ID: bing@search.mozilla.org

Name: DuckDuckGo Type: extension Version: 1.0 Enabled: true ID: ddg@search.mozilla.org

Name: DuckDuckGo Privacy Essentials Type: extension Version: 2020.8.12 Enabled: true ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: eBay Type: extension Version: 1.1 Enabled: true ID: ebay@search.mozilla.org

Name: Google Type: extension Version: 1.0 Enabled: true ID: google@search.mozilla.org

Name: Video Downloader professional Type: extension Version: 1.99.4 Enabled: true ID: ffext_basicvideoext@startpage24

Name: Wikipedia (en) Type: extension Version: 1.0 Enabled: true ID: wikipedia@search.mozilla.org

Name: Wondershare AllMytube for Mac Type: extension Version: 5.7.1.2 Enabled: true ID: {c2b474a8-dc12-404d-81d7-f8dba5e2e979}

Name: WOT Web of Trust, Website Reputation Ratings Type: extension Version: 20200729.0wot Enabled: true ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}

Name: YouTube Converter Button Type: extension Version: 1.5 Enabled: true ID: {8f4bbf79-5514-4d04-a901-d5fabfe91d73}

Graphics

Features Compositing: OpenGL Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: CGL WebGL 1 Driver Renderer: ATI Technologies Inc. -- AMD Radeon Pro 570X OpenGL Engine WebGL 1 Driver Version: 4.1 ATI-2.11.22 WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: CGL WebGL 2 Driver Renderer: ATI Technologies Inc. -- AMD Radeon Pro 570X OpenGL Engine WebGL 2 Driver Version: 4.1 ATI-2.11.22 WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Uses Tiling: true Uses Tiling (Content): true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 4 Target Frame Rate: 60 GPU #1 Active: Yes Vendor ID: 0x1002 Device ID: 0x67df RAM: 0

Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none CMSOutputProfile: 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Display0: 2560x1440 scale:2.000000 DisplayCount: 1 TileHeight: 1024 TileWidth: 1024 Decision Log HW_COMPOSITING: available by default OPENGL_COMPOSITING: available by default WEBRENDER: opt-in by default: WebRender is an opt-in feature WEBRENDER_QUALIFIED: available by default blocklisted by env: No qualified hardware WEBRENDER_COMPOSITOR: available by default WEBRENDER_ANGLE: opt-in by default: WebRender ANGLE is an opt-in feature WEBRENDER_DCOMP_PRESENT: opt-in by default: WebRender DirectComposition is an opt-in feature OMTP: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly

Media

Audio Backend: audiounit-rust Max Channels: 2 Preferred Sample Rate: 44100 Output Devices Name: Group Headphones: builtin-external-mic|hdpn Input Devices Name: Group System Audio Recorder: com_Perfect_Driver_SystemAudioRecorderDevice:System Audio Recorder Internal Microphone: builtin-internal-mic|spk

Enumerate database

Experimental Features

AVIF (image.avif.enabled): false CSS Masonry Layout (layout.css.grid-template-masonry-value.enabled): false WebGPU (dom.webgpu.enabled): false

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 913537 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.telemetry_report_ID: 16 browser.contentblocking.category: standard browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20200720193547 browser.startup.homepage: https://mail.google.com/mail/u/0/#inbox browser.startup.homepage_override.buildID: 20200720193547 browser.startup.homepage_override.mstone: 79.0 browser.tabs.warnOnClose: false browser.urlbar.matchBuckets: general:5,suggestion:Infinity browser.urlbar.placeholderName: DuckDuckGo browser.urlbar.placeholderName.private: DuckDuckGo browser.urlbar.tipShownCount.searchTip_onboard: 4 browser.urlbar.tipShownCount.searchTip_redirect: 4 dom.forms.autocomplete.formautofill: true dom.push.userAgentID: 59e64d4b44cf48f99a2397da4201b9ee extensions.formautofill.firstTimeUse: false extensions.lastAppVersion: 79.0 font.internaluseonly.changed: false idle.lastDailyNotification: 1597711703 media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1580774135 media.gmp-gmpopenh264.version: 1.8.1.1 media.gmp-manager.buildID: 20200720193547 media.gmp-manager.lastCheck: 1597707876 media.gmp-widevinecdm.abi: x86_64-gcc3 media.gmp-widevinecdm.lastUpdate: 1582197211 media.gmp-widevinecdm.version: 4.10.1582.2 media.gmp.storage.version.observed: 1 network.predictor.cleaned-up: true places.database.lastMaintenance: 1597711706 places.history.expiration.transient_current_max_pages: 115823 plugin.flash.arch: x86_64-gcc3 plugin.flash.blockliststate: 0 plugin.flash.desc: Shockwave Flash 32.0 r0 plugin.flash.lastmod_hi: 371 plugin.flash.lastmod_lo: -561972937 plugin.flash.path: /Library/Internet Plug-Ins/Flash Player.plugin plugin.flash.version: 32.0.0.414 print.print_bgcolor: false print.print_bgimages: false print.print_duplex: 0 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_resolution: 0 print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 20 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 20 privacy.purge_trackers.date_in_cookie_database: 0 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.sanitize.timeSpan: 0 security.enterprise_roots.enabled: true security.remote_settings.crlite_filters.checked: 1597785727 security.remote_settings.intermediates.checked: 1597785727 security.sandbox.content.tempDirSuffix: 4699031e-c71b-7546-9a94-f13f5a67711c security.sandbox.plugin.tempDirSuffix: 80d9e755-0c1c-8a4d-87c2-fee315d0c105 services.sync.declinedEngines: services.sync.engine.addresses.available: true services.sync.engine.prefs.modified: false services.sync.lastPing: 1597758598 services.sync.lastSync: Tue Aug 18 2020 18:18:14 GMT-0500 (Central Daylight Time) signon.importedFromSqlite: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1596624042

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences

dom.ipc.processCount.webIsolated: 1 fission.autostart: false

Places Database

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.26 Version in use: 4.26

NSS Expected minimum version: 3.54 Version in use: 3.54

NSSSMIME Expected minimum version: 3.54 Version in use: 3.54

NSSSSL Expected minimum version: 3.54 Version in use: 3.54

NSSUTIL Expected minimum version: 3.54 Version in use: 3.54

Sandbox

Content Process Sandbox Level: 3 Effective Content Process Sandbox Level: 3

Startup Cache

Disk Cache Path: /Users/allenzagel/Library/Caches/Firefox/Profiles/riclkhg6.Allen Zagel-1580774086148/startupCache/startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: true Wrote to Disk Cache: false

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US","zh-Hans-US"] Default Locale: "en-US" Operating System System Locales: ["en-US","zh-Hans-US"] Regional Preferences: ["en-US","zh-Hans-US"]