Firefox Community Forum

I'm still using windows professional 7, it works for the most part. Unfortunately often the browser won't load or it will load and runs very slowly, then it shows a box saying close previous firefox. When it is running slowly I often have to hit the browser many times until the box shows up saying close previous firefox. Is this something to do with windows 7 or another completely different issue.

Last night, when I got home from work, my Firefox browser wouldn't let me make any Google searches or log into my Google account. It just keeps coming up with the end of file error. I've refreshed Firefox, created a new profile, turned off Proxy, uninstalled NordVPN, and even tried to uninstall/reinstall Firefox. After refreshing, I can sometimes search with Google for a little bit until I try to log into my Google account or navigate to Gmail while not logged in. It also won't let me access Yahoo.com, it seems. It will do random websites, though. For example, I entered the url for a video game forum I've browsed in the past and it loads that okay. Any suggestions? Do I have a virus or something? I honestly can't figure this out.

(This has happened more than once!) When Windows did a 'forced' software upgrade on my desktop PC, 3 days ago, my g-mail/email link will not load, therefore I am unable to access my emails. If I close Firefox and open the Chrome browser, I get access to my g-mail. I have tried clearing cache and cookies but my g-mail still will not open using Firefox. Do I have to ditch my Firefox and start using Chrome as my default browser just so I can get my email? Do you have any suggestions? FYI, I am not a 'computer tech'. I am retired. Hopefully your suggestion/recommendation will not be too complex for the typical/basic PC user.

"Verification of this link failed due to an error" when selecting a hyperlink. I then select "Skip verification" and the link is made.

This happens on all hyperlinks. Has been happening for at least 6 months.

How can I fix or prevent this message? Thank you.

I have noticed lately that when I have the Malwarebytes browser extension activated in Firefox, browsing is slowed down, and in some cases a site asks to reload. For example, Twitter/X takes about 10 seconds to finally load new posts, after which the site works normally. I have determined that Mbytes is the cause of the problem by running Firefox in troubleshooting mode. When I turn the Mbytes off in extensions, the problem goes away.

However, if I turn Mbytes off for a particular site by disabling current site protection, AdTrackers, Malware, and Scams, the site still loads slowly. Again, turning MBytes off in extensions, does allow the site to load quickly. The problem I'm having does not occur when using MBytes in Edge or Chrome.

I have tried all the suggestions like clearing cache and cookies to no avail. I don't know if the problem is with MBytes or with Mozilla Firefox. I've tried turning off all sorts of features in MBytes with no results. I have Firefox version 122.0.1 (64bit). My wife's computer using the 32 bit version of Firefox, and she has no problem with Mbytes.

FireFox has been crashing for the past few weeks, that is not the biggest problem, but it also does that during a restore session. Which makes me lose everything I've been doing, the simplest solution I've found is reopening almost all of the tabs from last week, which is about 600 tabs that I then go through and get rid of what I don't need. That takes a lot of time, and my internet connection is not that good. which means that I will lose a large part of what I was working on the next time FireFox crashes during a restore session. Is there anything I can do to prevent Firefox from crashing?

greetings Iskander

i have the option of "Open Recent pages", turned on, however i had all my tabs that contain important information for me gone a couple of times, although i have this option turned on, it happened again and i had like 600+ pages and i lost em ell now.

Hello, my mac ran out of battery. When I restared it, the firefox page restarted, but I can't see it. When I click on it in the app scrolling menu, nothing turns up. It's like it is there, but as a ghost, invisible. When I close down firefox, and restart, it's still exactly the same. I had hundreds of tabs open there, and I don't want to loose that session. When I open a new window, it works, but I can't make the prevous one appear. What is going on, what to do? I'm quite desperate about it, already spent hours looking for solutions.

Hello there! I'm a long time fan of firefox and use it on all of my devices. I've NEVER had issues with it but for some reason on my computer that has Windows 11 it's been crashing quite a bit.

To clarify, I'll be surfing like always but when I have maybe a third tab (usually youtube) up, then everything just STOPS. This happens at least ONCE a day or sometimes twice. Then, I have to quit firefox forcefully (which windows does say it'll get the crash report). Yet, I never get a crash report from firefox or any such message despite that I do have it checked in my settings.

No other browser I have on this computer has ANY issue (chrome nor edge--both work fine. It's just firefox).

The thing is, I've been all over the internet about this. I've scanned my computer with both windows defender and malwarebytes--found nothing no matter how deeply I scanned. Re-installed firefox several times. Refreshed it as well. Uninstalled/re-installed my extensions. Unchecked 'use hardware acceleration when available.' I updated my drivers, etc. etc.

The only thing that 'seemed' to work was creating a new profile here on firefox. After doing that, I could surf for a whole DAY or two without a crash. But then suddenly today it crashed like normal (again when I was on youtube). I haven't tried using firefox in safemode to see if it crashes because the crashes are random and could happen at any time in the day. Just seems like a lot of time in safemode when I need to be working.

Please advise! All of my other computers (either on windows 10 or on mac/android) have ZERO issues. Once more, this computer handles chrome/microsoft edge just fine but for some reason my windows 11 computer is having trouble with firefox (and firefox ONLY) no matter what I do. I hope you can help and also help me understand why firefox doesn't seem to have any crash reports for me when it HAS crashed several times.

When attempting to log in to websites that require a "reCAPTCHA" response I continually receive the message "Cannot contact reCAPTCHA. Check connection and try again" Have confirmed that the connection is ok and when switching to "Microsoft Edge" it works normally. Is there perhaps a setting in my browser that could be causing the problem as it used to work ok? Regards, Lawrence

Windows 10 Pro, 64 bit Firefox. Firefox has crashed daily for the last week. Firefox and windows are up to date. Latest crash report is bp-d098dc67-4cd0-4bfa-a9ed-94d1d0240218. Any idea what is happening? What other information is needed?

help!!! I am disguted with this security or whomever takes notice. I keep giving and giving a code and giving and giving! Then they say you are locked out cause I tried too many times. THEY ASK [COMPUTER]I give it but no one to talk too.What now?????? Give me a word or somthing to be noticed! Then I don't need trouble with the stupid comp. I hope you can help or tell me what to do! They say wrong phone number [920-***-****] I don't no whatr now. I was going to make a new account but no dice. OH WELL! HUSBAND says throw it out!! lol lol THANK YOU!!!! for listening to me. What or where to go for FACEBOOk BROWSER1

WOW!!!!!! I hope I don't remembaer more1 lol They say CONTACT YOUR OWNER!1 PATRICIA R thanks for listening to an old lady

Hello, Live videos in youtube are not starting. No issue with regular ones. Also FB reels don't have sound and I need to press two times on play to start the video.

I tried with Chrome and Edge and I don't have such issue.

I have no extensions or add-ons installed. Cache and data are cleared.

Could you please help me?

To whomever this concerns,

Paul from Mastodon said I should submit a ticket with my crash reports.

'Firefox has become unreliable at times in at least the last several weeks, I don't remember exactly how long. It gets to the point where any new tabs are non-functional, I have to restart the browser for Firefox to start working again.'

I recently submitted unsubmitted crash reports, I'm not a Mozilla dev, but I noticed a common theme is: "Quota manager shutdown timed out." A one-off crash was "IPC FatalError in the parent process!"

Here's my crash report id's:

• bp-9291ac3b-dd78-4d93-829b-ae3f20240218
• bp-39c08644-0905-4518-9fac-1068b0240218
• bp-87b98b15-3ef7-4943-a4e5-3074e0240218
• bp-f54527e8-b3cc-43c0-8267-026000240218
• bp-45f66e51-03e7-4d5c-8328-43db30240218
• bp-bbe53c10-725f-40e8-9b7c-680d0024020

Idk if this is helpful.

Idk if I'm the only one running into these issues, but if the average Joe was, I could see them abandoning Firefox due to these annoyances; so with your dwindling marketshare, I hope this is something you can resolve before it bothers too many people.

Best of luck~

Card payments to royalmail.com (e.g. for postage) are at best extremely slow. Today I gave up after 10 minutes and placed my order instead using Microsoft Edge. The payment was processed instantly. This is not the first time I have had this difficulty.