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Firefox refuses to open completely

I have gone through basically all of the troubleshooting and fixes possible to get firefox to start. I uninstalled firefox completely including the profile folders from b… (read more)

I have gone through basically all of the troubleshooting and fixes possible to get firefox to start. I uninstalled firefox completely including the profile folders from both the local and roaming locations, I've tried starting in safe mode/troubleshooting mode. All it does when I try opening is flash the window for half a second. In task manager it pops up for half a second, I can't even check the properties, cancel the process tree, etc. Even worse: there is no crash reports/files.

Asked by MM 2 years ago

Answered by MM 2 years ago

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F5 page refresh does not auto-scroll to top of page

I view a page, for example, news.yahoo.com. I usually scroll down a way, possibly to the bottom. I step away, and when I come back I want to refresh the page. Up until ab… (read more)

I view a page, for example, news.yahoo.com. I usually scroll down a way, possibly to the bottom. I step away, and when I come back I want to refresh the page. Up until about two weeks ago, when I press F5 to refresh the page, it would automatically scroll back to the top of the page. Now it seems to go to (maybe) a percentage of the page based on where it was last scrolled. I then have to manually scroll back to the top to see the latest headlines. Was Firefox behavior changed? Is there a setting to control page refresh behavior?

Asked by pwrgreg007 2 years ago

Answered by cor-el 2 years ago

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Firefox only downloads PDF successfully first time after cache clear

I'm developing a PHP Symfony based website powered by nginx-full 1.18.0-6ubuntu14.4, one of the functions is to allow people to download a PDF invoice. When it fails Fir… (read more)

I'm developing a PHP Symfony based website powered by nginx-full 1.18.0-6ubuntu14.4, one of the functions is to allow people to download a PDF invoice.

When it fails Firefox shows an alert "Downloading (Failed) The browser application closed unexpectedly."

On my linux desktop; when I use Chromium 114.0.5735.198 this functions works 100% of the time. when I use Firefox 114.0.2 (64-bit) the PDF download only works ONCE after that the download never completes and I'm left with a partial/corrupted 75.7KiB file named filename.Br-neZWO.pdf.part etc.

I have discovered that if I clear the firefox cache I can perform one successful download again. or I can restart Nginx and again Firefox will perform one successful download again.

I've tried altering many Nginx settings, cache, gzip, sendfile etc with no effect. It might be Nginx related but it does not effect Chrome at all which is why I've started this ticket.

Any help in debugging this would be greatly appreciated.

Asked by brendan8 1 year ago

Answered by brendan8 1 year ago

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Firefox on iphone is frozen with pop-up that says "your apple iphone is severely damaged"

How do I remove the scam pop-up that won't let me access firefox on my iphone? The pop-up says "your apple iphone is severely damaged." I can't open a new tab or delete… (read more)

How do I remove the scam pop-up that won't let me access firefox on my iphone? The pop-up says "your apple iphone is severely damaged." I can't open a new tab or delete the current tab.

Asked by Gitana 1 year ago

Answered by Gitana 1 year ago

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Youtube subscriptions

Since YouTube has recently updated it's been v slow w showing my subscriptions page dating back to 2021. I downloaded firefox bc i was told it's faster than chrome and it… (read more)

Since YouTube has recently updated it's been v slow w showing my subscriptions page dating back to 2021. I downloaded firefox bc i was told it's faster than chrome and it still struggles a lot. Please can u help me i want to watch them in chronological order my autism doesn't allow me any other way. Thank u to anybody who replies to this.

Asked by p.matthews22 2 years ago

Last reply by p.matthews22 1 year ago

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Unable to load "accounts.firefox.com" - regardless of browser - can't Sign in to use Sync as a result - Win11

Hi all, I've got a puzzling problem with just one desktop PC on my network, and only in Windows 11 (fully updated) - the same PC when booted into another OS (Ubuntu) work… (read more)

Hi all, I've got a puzzling problem with just one desktop PC on my network, and only in Windows 11 (fully updated) - the same PC when booted into another OS (Ubuntu) works without any issues.

I have a fresh install of the latest Firefox as well as the Developers Edition. MS Edge is also updated to the latest build, yet none of them can load the "accounts.firefox.com" page.

All I get is a completely blank page, save for a blue circle on the top left corner. I've tried all the usual resetting, Troubleshooting Mode... etc, (issue is present in Troubleshooting Mode) and pretty much stumped at this point.

All other websites I've tested with all browsers don't seem to have any issues at all, including the likes of "accounts.microsoft.com" or "accounts.google.com".

Google hasn't turned up with any results matching exactly what I'm seeing with this particular machine/problem... hoping someone can help pointing me in the right direction.

Thanks in advance,

Asked by red2thebones 2 years ago

Last reply by cor-el 1 year ago

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Often websites in Firefox are pending UNTIL I open the Edge browser

In the last days it often occured that a website that I try to open in Firefox is pending (showing the waiting symbol, see attached image). If I open another tab to acces… (read more)

In the last days it often occured that a website that I try to open in Firefox is pending (showing the waiting symbol, see attached image). If I open another tab to access another web site the same thing happens. If I then open the Edge-Browser to see whether it is a problem of Firefox, just in this moment, the websites in Firefox suddnely all appear!

This is not a coincidence. I observed it around 20 times and played around with the time waiting until I opened the Edge browser. I observed it with several kinds of websites (static to web app).

I don't suspect Windows to annoy Firefox, or should I?

Asked by eugen.staab 2 years ago

Last reply by cor-el 1 year ago

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Takes a very long time to begin downloading a file

I have a new, updated firefox on a faster computer. However, I've notice that many files, especially videos, while they download at normal speed, can take over 10 minutes… (read more)

I have a new, updated firefox on a faster computer. However, I've notice that many files, especially videos, while they download at normal speed, can take over 10 minutes to actually START downloading. It also seems to vary based on whether I'm downloading from a download link, a page like mediafire, using "save video as", etc. It will just stay on the screen, with the little dot on its' tab going back and forth.

Asked by goldbergl1 1 year ago

Last reply by cor-el 1 year ago

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How do I stop Firefox from forcing me to restart?

I am using a Windows PC to run the browser. But Firefox decides that because there is some 'update' it forces me to have to restart the browser. The problem is in the ne… (read more)

I am using a Windows PC to run the browser. But Firefox decides that because there is some 'update' it forces me to have to restart the browser. The problem is in the new forced 2 point confirmation over passwords that creates the problems and huge delays waiting for the 'code' to be sent.

I need Firefox to stop forcing me to do this until 'I' am ready to do it and am not in the middle of work and forcing me to be delayed by this intrusive function.

HOW do I stop this from happening?

Thank you in advance.

Asked by Rod 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Strange differences between Firefox and Chrome

Strange differencis between Firefox and Chrome: 1) I'm not able to login to my bankaccount at the swedish bank 'Sparbanken Nord' since about a week ago. It works beautif… (read more)

Strange differencis between Firefox and Chrome: 1) I'm not able to login to my bankaccount at the swedish bank 'Sparbanken Nord' since about a week ago. It works beautifully in Chrome.

2) The same when I try to enter the webbsite 'Svenska Dagbladet in PDF-format. Works beautifully in Chrome. The time when the troubble appeard, also about a week ago.

Should I be forced to change to Chrome - hope not!

Sincerely / Lars Andersson (l[removed email from public])

Asked by Lars andersson 1 year ago

Last reply by cor-el 1 year ago

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Message: Firefox is already running, but is not responding.

I keep getting the window below, usually multiple windows, instead of a fil(s) opening up in Firefox: "Firefox is already running, but is not responding. The old Firefox … (read more)

I keep getting the window below, usually multiple windows, instead of a fil(s) opening up in Firefox: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." This happens when clicking on a link, perhaps, in an e-mail. I go through a few e-mails, click on the links which normally open a new tab in an open Firefox window containing the link's info. Then I can go through the tabs one by one. But lately, all I have are a bunch of these windows open with the above two sentences. (see photo) And the option to Close Firefox or Refresh the page. How do I stop this, and get back to the original way of clicking/opening links from elsewhere into Firefox? Thank you.

Asked by Barb 1 year ago

Last reply by cor-el 1 year ago

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choppy live streaming on firefox, same live streaming fine on chrome

fyi: when i access newslive.com and stream fox news, fox, or cnbc ... the sound soon becomes choppy and eventually fails altogether. when i use chrome, this does NOT happ… (read more)

fyi: when i access newslive.com and stream fox news, fox, or cnbc ... the sound soon becomes choppy and eventually fails altogether. when i use chrome, this does NOT happen. I'd rather use Mozilla/Firefox, but ... just thought you'd like to know - and fix. Good Luck!

Asked by kcoffland 1 year ago

Last reply by cor-el 1 year ago

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Images and redered graphics are fuzzy until you zoom in

For a while now (can't remember when it started) rendered graphics and text on FF is fuzzy. Examples of this can be see on Google maps, Miro, Powerpoint etc. On Chrome, E… (read more)

For a while now (can't remember when it started) rendered graphics and text on FF is fuzzy. Examples of this can be see on Google maps, Miro, Powerpoint etc. On Chrome, Edge etc the rendering is sharp at all zoom levels but in FF its fuzzy until you zoom in.

Viewing on a 4k monitor, running 115.0.2 (64-bit), using the Windows store install Hardware acceleration is turned on. Tested on multiple PCs, all Windows 11

Attached images which shows the comparison between Firefox and Edge Both browser windows are the same size and the default zoom (100%) Examples attached are for Miro and Powerpoint

Asked by shashankkaul 1 year ago

Answered by shashankkaul 1 year ago

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Browser Crashes after every use

Hi, I've been using Firefox for a long time. and for the past months it always crashes and I have to restart it every time I open a few tabs. How can I fix that and what … (read more)

Hi, I've been using Firefox for a long time. and for the past months it always crashes and I have to restart it every time I open a few tabs. How can I fix that and what additional information required?

Asked by ishamir99 1 year ago

Last reply by ishamir99 1 year ago

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Trouble with gmail when using firefox

When using firefox to access my gmail, if I open a page in gmail I am unable to close that page (nothing on that page works freezes). I am unable to transfer that file … (read more)

When using firefox to access my gmail, if I open a page in gmail I am unable to close that page (nothing on that page works freezes). I am unable to transfer that file to my favourites. The only way to close the page is to close the tab, this is not my preferred way of using gmail. Any help would be greatly appreciated Regards Mick

Asked by 13tif24 1 year ago

Last reply by Terry 1 year ago

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Running Firefox without hardware acceleration results in very weird text corruption, video stuttering

In troubleshooting another issue, I discovered that running Firefox without hardware acceleration occasionally results in very weird text corruption and video stuttering.… (read more)

In troubleshooting another issue, I discovered that running Firefox without hardware acceleration occasionally results in very weird text corruption and video stuttering. I was able to capture some screenshots of the issue, which I have attached. The text is still selectable and copy/pasting it to a document will show the proper text. Closing PIP windows helps the stuttering a bit. Issue persisted when a single tab of Firefox was the only non-background program running.

I have turned hardware accel. back on and haven't experienced the issue since. Just thought I ought to post in case someone else had this issue too.

Asked by wolfgangprime 1 year ago

Last reply by kwresrch 1 year ago

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Attempting to Save a displayed PDF opens a floating menu item and "freezes" Firefox 115.0.2 in OSX 12.6.3

I am trying to save the PDF at this URL: https://s3.amazonaws.com/com.eventide.downloads/Product+Manuals/H9ControlManual.pdf When I select save in the upper right corne… (read more)

I am trying to save the PDF at this URL:

https://s3.amazonaws.com/com.eventide.downloads/Product+Manuals/H9ControlManual.pdf

When I select save in the upper right corner of the displayed document a floating (no background or buttons) drop down menu with only one selection appears in the lower middle of the screen.

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-15-09-35-28-a67fbe.png


In documenting this I made a screenshot, and when I clicked it, it appeared in a Firefox Tab (normal behavior) but when I right clicked that and selected Save, another floating drop down menu appeared


https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-15-09-35-39-d3fe7d.png

Asked by cazwicky 1 year ago

Last reply by cazwicky 1 year ago

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Latest Metamask update bogs down the browser to the point of being almost unusable

Latest Metamask update bogs down the browser to the point of being almost unusable. I'm guessing you guys just haven't optimized to work well with their latest version? … (read more)

Latest Metamask update bogs down the browser to the point of being almost unusable. I'm guessing you guys just haven't optimized to work well with their latest version?

When do you anticipate this being fixed?

Thank you

Asked by tobe71 1 year ago

Last reply by James (On Leave) 1 year ago