Firefox Support Forum

Computer repairman attempting to help this older lady on her computer. Old battery was puffed up and expanded. Replaced but only getting a couple of hours of use. Checked battery usage and firefox is the main component of the issue. Any ideas on why this is? Battery usage in background is 34% and no other app on the computer is like this. Completely up to date.

I've been trying to call up twitter.com via Firefox on my laptop for a few days but keep getting told "the site ... has experienced a network protocol violation that cannot be repaired" and more in that vein (see image). Chrome, Edge and Brave don't have this problem. Firefox works normally otherwise. Anything I can do to fix it?

Hi all,

Currently on the latest beta on macOS Big Sur v11 beta (20A5364e).

Crashing of tabs has at least been resolved since previous versions but I am having an endless usability issue. I can have 2-5+ tabs open and clicking on the tab itself appears dead/unresponsive. Clicking a few more times (in different areas of the tab) or selecting another tab then switching back results in the tab being selected/usable/active again.

I am unable to find any common way to replicate this or reason for it - the sites in the tabs are always very much different. It's not the web site that becomes unresponsive as even when opening multiple 'new' tabs, the same issue can occur without even loading a site.

Detailed version info included.

Firefox is crashing and i can't even get into the crash reports or any pages. I cannot open it in safe mode. I have not tried the refresh option as I am not sure what will happen. I have run a virus scan and there are no reports These are unsubmitted crash reports. I am not sure what app to use to open and read them. Thank you, Emmie

pending 3F4BF78F-6DFA-43E9-8832-55BC51910A11.dmp 47B8CA38-5B5F-43CD-AD9D-212912705BEA.dmp 47B8CA38-5B5F-43CD-AD9D-212912705BEA.extra 53BF2221-C43E-4B7E-8695-2703B0A83E98.dmp 65DA89DC-9189-4B19-9AA4-29AA750CC224.dmp 65DA89DC-9189-4B19-9AA4-29AA750CC224.extra 0327E3B4-029F-4A64-87E7-A657F1A9E1B3.dmp 7819FD38-5474-47A8-8B23-0D1D66A7BE1D.dmp B6EB60C1-A78B-4456-83C8-8B674F53219A.dmp B6EB60C1-A78B-4456-83C8-8B674F53219A.extra C521238C-6263-43BA-8C5E-0A365B7C0103.dmp C521238C-6263-43BA-8C5E-0A365B7C0103.extra D9EDA20E-8B5D-4A5A-AEC3-679BAB9B1AF2.dmp D9EDA20E-8B5D-4A5A-AEC3-679BAB9B1AF2.extra EAB65A10-DD47-41A8-951F-C7F2C0CD0164.dmp EF7090EE-AC41-4008-9DE4-D72F3BC99559.dmp EF7090EE-AC41-4008-9DE4-D72F3BC99559.extra F5F50D91-6A8A-47E9-B920-4EA1EA41E47B.dmp

when I try to open mozilla.org , the page opens for a short moment and then it crashes. I get the Information: The tab has just crashed. I use windows10, version 2004 (Build 19041.330) I suppose it's not a specific firefox-problem. When accessing the site with Crome, I get the error code: status_access_violation. Has anybody an idea? it would be great!

At first I thought it was an issue with "The New Facebook," since that appeared at the same time as the 81 update. But it's not. In fact, it happened on THIS page just now. Right after I typed "The New Facebook," all the text disappeared. Cursor stayed in the same spot. When I continued typing, the old text reappeared. On other pages, large black or white areas appear, seemingly at random. You can get rid of them by pulling the drawbar up or down.

I first noticed it when scrolling through photos on Facebook. In the first screenshot (attached) you can see the photo I was navigating AWAY from, with two small rectangles containing portions of the photo I was navigating TO. And the right-hand panel (with the text and description) is all from the photo I was navigating TO.

The second screenshot shows a typical Facebook page (or, what's SUPPOSED to be one) right after I typed a comment.

This problem does NOT show up on the new version of Microsoft Edge. (Not sure about the old Edge, I don't have it.)

My cache is empty, I'm on Windows 10 1909, all drivers are updated.

Hi,

   So the weird thing is my firefox is showing the top sites I've been to yesterday and the months before and I have gone to these sites to see if they remember what I've clicked on and they do but when I go to the dropdown toolbar for history it is only coming up for today's recent history and I have no idea why. I would like to have that previous history back as there's some sites I would like to go back on. The search bar is only coming up with those websites highlighted as well.

I couldn't find where to report this as a problem (really a slight annoyance bear with me) so I hope I'm in the right place. I'm using macOS and have Firefox set as my default browser in system preferences. For the past few major versions, I've had Firefox, while not running then being launched upon clicking a hyperlink, open 2 windows - one with a just a blank/home page, and another with the site in the hyperlink. Can the extra window go away and just open the hyperlinked site in a single window? Seems like just a weird quirk of window management on macOS Catalina, but I was wondering if others noticed this/if it could be addressed.

I have been experiencing frequent slowness while using Firefox.

• Clicking links causes loading for a long time, but doesn't open the page when the load finishes. It stays on the same page, requiring me to click the link a second time to make it work. Sometimes loading never finishes at all.
• Videos on Youtube require frequent buffering, with videos I used to be able to watch in one sitting now pausing to load every few minutes or automatically dropping in quality.
• Images and thumbnails occassionally don't display or only partially load.

I have had this problem before, and it usually goes away after a few days, but it has been happening more frequently lately. The last time I asked on this forum, someone suggested making a new profile, but the last time I tried that, it did not solve the problem. I have briefly tried using Chrome instead and noticed some of the same issues. Is it possible the problem is with my computer instead? My McAfee virus scan has not found any problems.

I get multiple instances of the same page when I try to use the back button. For example, I do a search on Bing and then press the back button to go back a single page and nothing happens. Holding the back button down to see the history it shows multiple instances that I have to go back just to get back one page. Why?

This doesn't happen on any other browser, just on Firefox.

I cannot export or backup bookmarks. When I try to, no file is created. I have refreshed Firefox, created a new profile and copied the sqlite file, and uninstalled/reinstalled. None of these actions solved the issue. Could there be a corrupt bookmark that is preventing these functions? Is there another way to export/backup?

Firefox keeps on crashing and closing on random occasions. Tab crashes are also there. Crash report : https://crash-stats.mozilla.org/report/index/206b7c5f-87f9-4878-a18b-3698f0201003

Hello! I have the following issue - At some point firefox crashes and the default search engine is changed to "Browser Default" yahoo search engine "https://uk.search.yahoo.com/".

Firefox 80.0 (64 bit), OSx - Catalina I guess this is some malware so I disabled/remove all extensions and add ons, but it does not help. This must be some 3rd party app. Any suggestions how can I trace it down?

After updating from 77 (I think it was 77.0.2?) to 78.0.1 I started noticing terrible firefox performance after a few minutes of browsing. My standard browsing habit consists of launching browser with 1 pinned tab and 1 home page (so 2 tabs only), then opening 5-10 tabs from my bookmarks, checking pages then closing them and leaving only 1 pinned page open. In firefox 78.0.1 after doing this (opening and then closing multiple tabs "to the right" using new context menu added in 78) my ram usage does not drop. It goes from 2.4GB (system only usage) to 5.0GB and does not drop after closing tabs. However when I open 10-20 tabs again RAM usage does not rise (maybe slightly, like 5.3GB). So it looks like firefox has multiple tabs stored in ram and opening new tabs just rewrites that memory instead of allocating new one. I have 8GB of ram so 3GB of usage from 1 open tab is crazy. I think it was 500-900MB before. I also have terrible lags because of this - browser hangs up every few seconds for few seconds. I had trouble writing this post with 2 tabs open because of 3.3GB ram usage! Restarting browser helps - ram uasge rises from 2.4GB to 3.2GB only (800MB for 2 tabs) but every new opened and closed tab seems to stay in memory. For example if I open 10 more tabs except for 2 that always open so I have 12 tabs I have 3.6GB memory usage. After I close them it slowly drops to 3.5GB instead of returning to 3.2GB. It does not matter how I close tabs - using right click context menu (close other tabs, close tabs to the right), using X on tabs, or using add-on to close all tabs except for pinned ones. They always remain in memory somehow. PLS fix this ASAP.

P.S. I also tried checking about:performance menu but there is nothing interesting here. It says that 2 opened tabs and addons use 100MB of memory which is not true because browser at this moment uses 1060MB.

Update 1: I also tested safe mode. 3,4GB of PC RAM usage on firefox safe mode start. Opened few tabs, ram usage goes to 4.2GB. After closing all tabs except for 1 ram usage start to SLOWLY decrease but it stops at 3,7GB. Ram usage drop was really slow like 10-30 seconds. It should be instant after closing tabs.

Firefox will not start win 10 Lenovo desktop. Have spent hours chasing through search engine responses. Seems possible I have corrupt file in profile, but have tried chasing this several ways including delete profile, uninstall then reinstall FF, etc. Any suggestions?

I use firefox as a browser and mozillathunderbird AS EMAIL under windows 10. The use is very limited because the help pages of Firefox or Thunderbird open again and again, e.g. when I click a link that refers to the provider's website or webshop. All possibilities have been exhausted by me so that I ask for help. Would be helpful if I get an answer to my questions at rainer@krueger2017.eu Thank you very much

Just last couple of days starting to get the yellow band with the message about a web page slowing down browser, Can stop it by clicking on button and all returns to normal though sometimes it does show an "odd" web address when I do that I don't recognise. Tried doing a full system virus check but nothing found. When using Microsoft Edge the issue disappears. Any thoughts Am running Windows 10