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Update popup every day

I would like this set for once week at the least amount of time. Right now the popup is every day, and I'm so frustrated with it that I don't know exactly how many times… (read more)

I would like this set for once week at the least amount of time. Right now the popup is every day, and I'm so frustrated with it that I don't know exactly how many times I have to close it. It's just a fact for me that I cannot take the time to update when I just close it. I imagine everytime I close FF it will popup again when I open it.

Can I set it to update during non-working hours? Please tell me how, step by step if possible, thank you so much, Denise

Asked by nwcountry 1 year ago

Answered by nwcountry 1 year ago

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Firefox crashes and can't use the existing profile when relaunching

Over the past week I've had this error popup a few times when Firefox is launched: "You've launched an older version of Firefox. Using an older version of Firefox can cor… (read more)

Over the past week I've had this error popup a few times when Firefox is launched:

"You've launched an older version of Firefox. Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile. To protect your information, create a new profile for this installation of Firefox."

I haven't yet spotted a pattern, but the most recent time it happened, I had the browser already open and either opened a new window or clicked Firefox in my start menu. The new window showed my homepage (blank tab) but was unresponsive: I couldn't type into the address bar, click a bookmark, or even close the window. The existing window was fine, so I closed that but had to kill Firefox in Task Manager.

When I relaunched Firefox, I got the above error message. Luckily I use Sync, so my many bookmarks are backed up. But of course all cookies have been deleted, so I have to login to websites again.

Firefox is up-to-date (84.0.1, 64-bit) and running on Windows 10 Enterprise. I even uninstalled, cleared out the data in AppData\Roaming\Mozilla (plus Local and LocalLow), and reinstalled.

As I said, this has happened a few times over the last week (3 or 4?) and is starting to get annoying now!

Any ideas? Thanks!

Asked by gbull 2 years ago

Answered by gbull 1 year ago

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Bookmark html file import

I replaced my craptop with a pc. Part of my process included creating a bookmark html file from the craptop which I'd hoped to import into my pc. Problem is I do not se… (read more)

I replaced my craptop with a pc. Part of my process included creating a bookmark html file from the craptop which I'd hoped to import into my pc. Problem is I do not see a way, how, etc. to import that bookmark html file into the pc firefox browser.

Thanks

Asked by imabuckeye 1 year ago

Answered by Terry 1 year ago

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Firefox Browser Update -- lost all passwords

I got a notice to update my browser and I was informed that I would lose my bookmarks and history. Okay, I can live with that. However, I also lost all my user names an… (read more)

I got a notice to update my browser and I was informed that I would lose my bookmarks and history. Okay, I can live with that. However, I also lost all my user names and passwords. What went wrong, and why must I lose that info when I execute and update -- seems like a real dis-incentive to update my browser.

Asked by Guy 1 year ago

Last reply by Terry 1 year ago

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Firefox 84.0.2 not showing videos or gifs - only a green screen

All of a sudden Firefox 84.0.2 has stopped showing videos on any web site, including Twitter. It doesn't show GIFs either. (Photos are fine.) All one can see is a green … (read more)

All of a sudden Firefox 84.0.2 has stopped showing videos on any web site, including Twitter. It doesn't show GIFs either. (Photos are fine.) All one can see is a green screen.

NOTE: I have made ZERO changes to Firefox's settings, ZERO changes to my computer (it has been on continuously since last night when everything was working fine). It simply started happening today.

I have checked several of the web sites in Chrome and they work just fine.

I cleared the cache, but that didn't help. Any ideas?

Asked by RemySecor 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Prevent Updating Again And Again And Again......

Hi I know I have asked this before, but it is still something I want to do. I want to prevent Firefox from automatically updating itself. I know there is a box for this i… (read more)

Hi I know I have asked this before, but it is still something I want to do. I want to prevent Firefox from automatically updating itself. I know there is a box for this in options but this doesn't prevent automatic updates: a known issue. I have tried all manner of about: config settings registry edits etc. but I still cannot prevent Firefox from updating. As Firefox apparently cannot update without removing all my settings addins etc. it becomes more and more like I am having to hold its hand each and every time. Gone are the days when software worked for you, now you have to sist back and continually waste time restoring settings and addins: but only if Firefox decides they remain of use, whether I want them or not. I then have to either start from scratch by manually reinstalling them, or find another as Firefox no longer lists them. I find this "we know better than you " attitude is unnacceptable. Does anyone else share my thoughts that software should do what the end user wants it to and not what the provider wants?

Asked by Les 2 years ago

Last reply by Les 1 year ago

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Corrupted close button on Ubuntu

On Ubuntu 20.04 using Snap 84.0.2 (64 bits) there is something wrong with close button, presented in the attachment. The X seems corrupted. Does anyone know how to fix th… (read more)

On Ubuntu 20.04 using Snap 84.0.2 (64 bits) there is something wrong with close button, presented in the attachment.

The X seems corrupted.

Does anyone know how to fix that?

Asked by henioStraszny 2 years ago

Last reply by henioStraszny 1 year ago

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Account is Locked

There was a problem with my email account, and in the process Firefox locked my account because the email bounced. Now the problem is resolved, but my account is still lo… (read more)

There was a problem with my email account, and in the process Firefox locked my account because the email bounced. Now the problem is resolved, but my account is still locked.

I can't find the right place to ask for help. I'm hoping this is the right place.

Asked by furkan.uzumcu 1 year ago

Answered by cor-el 1 year ago

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Chinese language pack gave Japanese Characters

“连”、“设备” are Microsoft YaHei(MSYH), but the others are other fonts which are not on my computer, and although my settings are zh-CN, my language pack is zh-CN, my Default… (read more)

“连”、“设备” are Microsoft YaHei(MSYH), but the others are other fonts which are not on my computer, and although my settings are zh-CN, my language pack is zh-CN, my Default Font is MSYH, the bold characters are JAPANESE STYLE CHINESE CHARACTERS. Maybe it is because in your font-config, ja-JP is former to zh-CN, please fix it.

Asked by 1900011604 2 years ago

Answered by 1900011604 1 year ago

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Passwords not saving

Passwords not saving - this problem started after Firefox recommended an action (I can't remember exactly what, but I now have a file saying 'Old Firefox Data') to speed … (read more)

Passwords not saving - this problem started after Firefox recommended an action (I can't remember exactly what, but I now have a file saying 'Old Firefox Data') to speed up browsing. Have checked privacy and security settings, the relevant box is checked but still doesn't work - any ideas?

Asked by Lucierayner 1 year ago

Last reply by Lucierayner 1 year ago

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Help me understand normal vs DRM Free

Hello, For some reason I need to download and stick to the 84.0.2 for a while, so need to download it from release history. But I'm confused between normal release vs DRM… (read more)

Hello, For some reason I need to download and stick to the 84.0.2 for a while, so need to download it from release history. But I'm confused between normal release vs DRM Free release!

1. Which one is the one posted on the public website for public download?

2. Can you please explain DRM Free simply?

Thanks :)

Asked by omidsolo 1 year ago

Last reply by cor-el 1 year ago

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Control+F doesnt work on certain pages

I click control+F but this function does not work on all sites and can't find matches even though I'm sure that word is on the site, so I have to switch over to Google ch… (read more)

I click control+F but this function does not work on all sites and can't find matches even though I'm sure that word is on the site, so I have to switch over to Google chrome to use this function instead. Am I doing something wrong? It works sporadically. I took a screenshot of it working and not working. I try the exact same website in chrome and it allows me to search.

Asked by nelevnes 1 year ago

Last reply by cor-el 1 year ago

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Premanently Disable Updates

Hey all, I need to stick to 84.0.2 for a while and need to permanently disable update to 85 or newer builds! But the dumb Firefox downloads itself and install on next lau… (read more)

Hey all, I need to stick to 84.0.2 for a while and need to permanently disable update to 85 or newer builds! But the dumb Firefox downloads itself and install on next launch! Please help me permanently disable updates downloads even when opening about windows, via settings?! Thanks in advance.

Asked by omidsolo 1 year ago

Last reply by FredMcD 1 year ago

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Can't delete Other Bookmarks folder from bookmarks bar

Hi community, Somehow the Other Bookmarks folder showed up at the end of my bookmarks bar. I am pretty sure it was not there yesterday. I assume that somehow I accidental… (read more)

Hi community,

Somehow the Other Bookmarks folder showed up at the end of my bookmarks bar. I am pretty sure it was not there yesterday. I assume that somehow I accidentally placed it there.

The problem is that I can't either move it, or remove it from there. When you select it, delete option is grey and not available. Does anyone now exactly how to remove it from the bookmarks bar?

Thank you people... :)

Asked by Slobodan 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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  • Archived

session files stop updating, open session is not fresh!

There is a problem that has haunted me for many years, regardless of the versions of firefox, the bottom line is that when I close the browser after a long work, and open… (read more)

There is a problem that has haunted me for many years, regardless of the versions of firefox, the bottom line is that when I close the browser after a long work, and open it later, an outdated session is restored, 4-5 hours old, and not the last one. Having watched the "sessionstore-backups" folder and its three files, I found that at some point these files simply stop changing, so the next time the browser is opened, the session is not fresh. Why is this happening, I cannot understand why the session files freeze and do not update despite the fact that I continue to work in firefox ??

Asked by vad-athlon 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Wacom pan/scrolling affects videos too

I use a Wacom Intuos Pro m. I set one of the pen buttons to operate as scroll/pan. When I use scroll/pan in a page to scroll upwards or downwards, if the page hasvideo co… (read more)

I use a Wacom Intuos Pro m. I set one of the pen buttons to operate as scroll/pan. When I use scroll/pan in a page to scroll upwards or downwards, if the page hasvideo content (youtube, vmeo), the video playhead moves forward or backwards at the same tiem the page moves. In other words, page scrolling and video scrolling do not work separately, and this only happens in Firefox windows, not in Firefox mac, nor with other Windows browsers.

How can I set up Firefox so the pan/scroll works as expected, namely, only having effect on the scrolling of the page?

Thanks

Asked by Ignatius_J 2 years ago

Last reply by Ignatius_J 1 year ago

  • Archived

Firefox crashes due to BitDefender AV

Source Firefox Summary Stopped working Date ‎12/‎17/‎2020 9:58 AM Status Report sent Description Faulting Application Path: C:\Program Files\Mozilla Firefox\firefox.exe P… (read more)

Source Firefox Summary Stopped working Date ‎12/‎17/‎2020 9:58 AM Status Report sent Description Faulting Application Path: C:\Program Files\Mozilla Firefox\firefox.exe Problem signature Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 84.0.0.7650 Application Timestamp: 5fd3fbc2 Fault Module Name: gemmauf64.dll Fault Module Version: 1.27.100.0 Fault Module Timestamp: 5f5a3902 Exception Code: c0000005 Exception Offset: 0000000000026763 OS Version: 10.0.19042.2.0.0.256.48 Locale ID: 1033 Additional Information 1: d9b9 Additional Information 2: d9b9d8073e834ac1eab3ba200584843a Additional Information 3: 16c8 Additional Information 4: 16c899f3967d5da6d8b003ecee90a3e9 Extra information about the problem Bucket ID: 4dd5b2a202f4fd24df4974e1c1a5846b (2254461601440957547)


Every now and then Firefox crashes without proper crash report. I have checked my PC's reliability history crash logs found that BitDefender causes the crash. Does anyone experiencing the same thing? Do you any fix for this problem?

Asked by Eildriz 2 years ago

Last reply by Wayne Mery 1 year ago

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Restoring existing Firefox Bookmarks after IOS upgrade from W7 to W10

I am upgrading my PC from W7 Home Premium to W10 soon. I understand this will result in a complete reimage of the PC and all existing files will have to be restored. I … (read more)

I am upgrading my PC from W7 Home Premium to W10 soon. I understand this will result in a complete reimage of the PC and all existing files will have to be restored. I currently use a Seagate external hard drive as a system backup. Can the W7 "backup" Firefox file on the Seagate be used to restore my existing bookmarks to the new W10 Firefox download? If so, how do I do this?

Asked by dddjshow 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

www.jerusalem.muni.il. PR_CONNECT_RESET_ERROR

Hello world, I'm writing from France. I cannot reach this site : www.jerusalem.muni.il It's the site of the municipality of Jerusalem, very very generic... The error mess… (read more)

Hello world,

I'm writing from France. I cannot reach this site : www.jerusalem.muni.il It's the site of the municipality of Jerusalem, very very generic... The error message of (all) my browser is PR_CONNECT_RESET_ERROR My Mozilla is up to date. Any help ? Thanks by advance (it's for answering a job offer on this site, in hebrew) Eric

Asked by Eric BB 2 years ago

Last reply by Tymcat 1 year ago