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  • Archived

help !!! my extensions and awesome them r gone !!

i accidentally refreshed my firefox and ii got my profile back .. but i accidentally deleted it .. after contacting a local wizard and going on a quest i found my prof… (read more)

i accidentally refreshed my firefox and ii got my profile back .. but i accidentally deleted it .. after contacting a local wizard and going on a quest i found my profile sitting in a dark corner of my drive.. it seemed to all be okay but i saw my awesome theme was gone !! after checking to see if i still had my awesome extensions they were ALSO GONE !! everything else is here though like my passwords and stuff.. where are my extensions and awesome seal theme !! im scared and alone !!!! help me mozilla helpers !!

Asked by bigbunnyboysealsaremyfriends 7 months ago

Last reply by jeff-g 7 months ago

  • Archived

My location in Firefox is incorrect

Any time I allow a website to use my location on my home computer, it places me in a suburb in Las Vegas. However, I live near Seattle. This happens on multiple websites … (read more)

Any time I allow a website to use my location on my home computer, it places me in a suburb in Las Vegas. However, I live near Seattle. This happens on multiple websites including Google Maps and Uber Eats, and on other browsers my location is correct. I'm not running any VPNs or proxy servers, I've verified that my IP address is linked to my correct location, and I've deleted all cache and cookies ("Everything" for time frame) from my history. Is there a way I can have an accurate location again?

Asked by bclaudio 7 months ago

Last reply by bclaudio 7 months ago

  • Solved
  • Archived

User-Agent Stylesheet

In May 2025 all browsers should have removed the default styling for the h1 element when it is nested in a sectioning element (article, aside, nav, section). I went into … (read more)

In May 2025 all browsers should have removed the default styling for the h1 element when it is nested in a sectioning element (article, aside, nav, section). I went into Firefox Dev Editions user-agent style sheet and noticed that the styling for nested h1 elements is still the same. I'm wondering why that is the case, since I was under the impression that all the major browsers had completed make the necessary adjustments at the end of May 2025.

Asked by Paul 7 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Archived

Mozilla

starting the computer I receive following message: C:ß\users\....\AppData\Roaming\Mozilla\Firefox\Profiles\ibp4oc3n.default-release\search\json.mozlz4 can notbe opened … (read more)

starting the computer I receive following message: C:ß\users\....\AppData\Roaming\Mozilla\Firefox\Profiles\ibp4oc3n.default-release\search\json.mozlz4

can notbe opened

whatshall I do?

Thank you! Anne

Asked by aku2 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Taskbar doesn't appear on hover in Firefox 141/142 when taskbar auto-hide is enabled (Windows 10)

Sorry for my language. The latest versions of Firefox 141 (and 142 beta 1) do not allow the Windows taskbar to appear when I move the mouse to the bottom of the screen. … (read more)

Sorry for my language.

The latest versions of Firefox 141 (and 142 beta 1) do not allow the Windows taskbar to appear when I move the mouse to the bottom of the screen. This happens on Windows 10 with the auto-hide taskbar setting enabled. In previous Firefox versions, this worked fine (except for one older version where it briefly broke). I’m not running Firefox in fullscreen mode, and I have no modifications or themes that could interfere. I tested this on a fresh, clean installation of Firefox — the issue still occurs. After downgrading to versions 140 and 139, everything works correctly again. Interestingly, I also tested the Firefox 141 Release Candidate Build 1 from here: 🔗 https://ftp.mozilla.org/pub/firefox/candidates/141.0-candidates/ In that version, the issue only occurred in private browsing mode. Could someone please help me resolve this or confirm it as a bug? Thanks in advance!

Asked by countrolla 6 months ago

Last reply by countrolla 6 months ago

  • Archived

Cannot find QR scanner in my moblie browser to sync the devices.

I cannot find "Sync and save data" button in my mobile browser, making it impossible to sync the devices. The instructions provided by the settings lead me into the dead … (read more)

I cannot find "Sync and save data" button in my mobile browser, making it impossible to sync the devices. The instructions provided by the settings lead me into the dead end.

Asked by 27VMB 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Solved
  • Archived

dark mode broken

Dark mode in Firefox has broken just now. The issue appears restricted to Firefox - all other elements in environment (Ubuntu/Cinnamon) appear to be operating correctly.… (read more)

Dark mode in Firefox has broken just now. The issue appears restricted to Firefox - all other elements in environment (Ubuntu/Cinnamon) appear to be operating correctly.

The elements at the top of the screen and some menu screens are now white rather than dark grey. Due to a neurological condition this causes near-instantaneous cluster migraines.

Is there a way I can fix this? Is there a way you can fix this? Is there a way to access the web without a browser? (eg through the text terminal)

Asked by cj6750050 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Locked
  • Archived

Naming issue on the FTP server

I am aware, there are far more serious issues on our hands, but someone please fix this naming on the FTP server? Idk maybe adding enough zeroes to make the release numb… (read more)

I am aware, there are far more serious issues on our hands, but someone please fix this naming on the FTP server?

Idk maybe adding enough zeroes to make the release number 8 or 10 digits long.

0000000005 instead 5 0000000028 instead 28 0000000077 instead 77 0000000131 instead 131

The current order is like 131, 28, 77, 8.

Asked by SuMo Bot 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Solved
  • Archived

I accidentally resetted my password and can't sync from my old computer browser

I got a new PC and tried to sign in to my FireFox account to synchronize. But, foolishly, I ended up resetting my password! Don't know why did that, as I was able to loca… (read more)

I got a new PC and tried to sign in to my FireFox account to synchronize. But, foolishly, I ended up resetting my password! Don't know why did that, as I was able to locate my password stored elsewhere. I think this action erased all my data in my online profile & I cannot access my account data (bookmarks, user IDs & passwords) online.

Since my data was still in my old PC, I followed the directions for finding my Profile folder. I copied the folder contents to the Profile folder in the new PC. This has not worked.

I realize I wasn't supposed to copy the entire folder contents, which could be the reason why it's not working. Also, the profile folder contained a large amount of data (3 G). So, it's possible that not all files have been transferred correctly.

Please help me!

Thank you very much! Madoka

Asked by madokag 6 months ago

Answered by jonzn4SUSE 6 months ago

  • Archived

I can no longer access some of my applications.

Firefox was updated on my computer on 7/23/25. I can no longer access some of my applications. I tried Outlook and everything worked fine. Help me out here, everything wa… (read more)

Firefox was updated on my computer on 7/23/25. I can no longer access some of my applications. I tried Outlook and everything worked fine. Help me out here, everything was working just fine before the update, and I want to return to a working version. Thanx.

Asked by jdsb1 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Saved Passwords.

Dear Mozilla, I have a question, Can i keep save passwords everywhere? 'Cuz i'm not sure if i can keep saved passwords everywhere.... Thanks a lot for unders… (read more)

Dear Mozilla,


I have a question, Can i keep save passwords everywhere? 'Cuz i'm not sure if i can keep saved passwords everywhere....


Thanks a lot for understanding!



Hugs & Tickles, Mkedupa. (Aka Maciej Paweł Kębrowski

Asked by Mkedupa 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Please explain why you're not allowing me into certain sites Father

I'm trying to get into an ai content creating site, that is open to all users, as in a family site. and mozilla (didn't know they had security until now) with no idea wha… (read more)

I'm trying to get into an ai content creating site, that is open to all users, as in a family site. and mozilla (didn't know they had security until now) with no idea what kinda security I've already got, decides to have a god complex first thing in the morning, right down to the part when I say, I'll accept the risk and go forward. They ignore that part, as if I didn't click the button. Yes, I know that's a chapter right out of Microsoft's book, I had to double check it myself. What gives?!?

Asked by Sean Kelly 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago