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  • Archived

Builtin screenshot tool does not save my pic

I use built-in screenshot tool to take picture. When I click to the Download button, no file is saved. Try to open Firefox in Troubleshoot Mode but file is still not save… (read more)

I use built-in screenshot tool to take picture. When I click to the Download button, no file is saved. Try to open Firefox in Troubleshoot Mode but file is still not saved.

Firefox 102.0.1, 64-bit on Ubuntu 22.04, install from https://launchpad.net/~mozillateam/+archive/ubuntu/ppa.

Asked by Nguyễn Hồng Quân 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How get a "copy email address" option when I right-click on email addresess?

I recently used Firefox to look at a website (it doesn't matter too much, but it was www.untapped.io/) I left-clicked on a link on said website. My computer launched M… (read more)

I recently used Firefox to look at a website (it doesn't matter too much, but it was www.untapped.io/)

I left-clicked on a link on said website.

My computer launched Microsoft Outlook (an email application).

I hate Microsoft Outlook, so I right-clicked on the link instead of left-clicking.

Right-clicking opens a context menu in Firefox. There used to be a "copy email address" option in the menu. Now there is only "save page as", "save page to pocket," etc...

It used to be that I could copy the email address and paste it into the "TO" field in the email client of my choice, such as gmail.com

When I right-click on a link for an email address, there should be a "copy email address" option.

I really, really, do not want the computer to open Microsoft Outlook every-time that I click on an email address in Mozilla Firefox. I would prefer to copy the email adress and paste it into the email client of my choice.

I think that part of the problem is that the link is not actually a traditional, old-fasioned, HTML hyperlink.

Instead, it looks something like this:

     Let us know



Additional notes

FIREFOX VERSION 102.0.1 (64-bit)

Operating System: Windows 11 Pro 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)

Hardware: Dell Latitude 7490

Asked by muldoonsamuel 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

all addond and themes are corrupt

I've spent days, reading the forums and other places on how to fix this issue, and nobody or anyplace has an answer. I've tried every single thing. I've been using firefo… (read more)

I've spent days, reading the forums and other places on how to fix this issue, and nobody or anyplace has an answer. I've tried every single thing. I've been using firefox for many years, and have built and fixed computers for over 20 years.

This is unreal. I've been given instruction here a couple times, and they don't work. I'm being told, "it works for everybody else" So I'm the only one having this problem. Can somebody that knows how to fix this dam issue with all addons and themes being corrupt?

I'm also using waterfox with no problems at all with addons and themes, I've tried chrome also, and all firefox addons i use and themes work fine. What's the deal?

Asked by jazluvr90 2 years ago

Answered by jazluvr90 2 years ago

  • Archived

I can't install any of the plugins

Unfortunately, I reinstalled some Mozilla browser extensions because they didn't work, and now I can't install any of the extensions, none!!!!!! And for all of them, I ge… (read more)

Unfortunately, I reinstalled some Mozilla browser extensions because they didn't work, and now I can't install any of the extensions, none!!!!!! And for all of them, I get this warning (Installation aborted because the add-on appears to be corrupt.)

Asked by moji 2 years ago

Last reply by Terry 2 years ago

  • Archived

Duckgogo and pop-ups problem

I noticed that pop-ups are blocked when I use Duckgogo add-on. When I remove the add-on, the pop-ups are not blocked. Google seems to be the only option for a search eng… (read more)

I noticed that pop-ups are blocked when I use Duckgogo add-on. When I remove the add-on, the pop-ups are not blocked. Google seems to be the only option for a search engine. I want to use Duckgogo not Google but I also need necessary pop ups to work. Can Firefox fix the problem? I want to continue using Firefox with Duckgogo but this blocked pop-up is a big problem. Any solutions?

Asked by coralpowers 1 year ago

Last reply by cor-el 1 year ago

  • Archived

font size and alignment of the page/gaps in few of the web site is too big and configuration is not applying to entire page/website

Hi Team, need your help pretty badly. font size and alignment of the page/gaps in few parts of the web site is too big and the configuration has not applied to entire pag… (read more)

Hi Team, need your help pretty badly. font size and alignment of the page/gaps in few parts of the web site is too big and the configuration has not applied to entire page. It is not affecting entire website with whatever i make changes in configuration I am keep using firefox for many years now, please help me to fix this.

└─(15:31:13)──> firefox --version ──(Sat,Jul23)─┘ Mozilla Firefox 102.0.1

please refer the snapshot attached to this thread the menu font and mail content font is not matching, mail content is bigger than it expected(zoom out/in and changing font size has different effects for some parts of page)

Thank you for any help.

Asked by vadirajks 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Add-ons shorcuts (commands API) does not work on non-english keyboard layout

I have an add-on which listens for "Ctrl+Alt+T" shortcut. It works fine with English (US) keyboard layout, but does not work on the other (Russian in my case). However bu… (read more)

I have an add-on which listens for "Ctrl+Alt+T" shortcut. It works fine with English (US) keyboard layout, but does not work on the other (Russian in my case). However built-in shortcuts (for example Ctrl+T) do work on Russian layout, so I believe it is a bug.

Asked by nexus.chebykin 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

[Windows] Can't disable displaying "media control" on lock screen even if turned off via advanced settings

Procedure is written on this article: [[Tip] Enable Firefox to Show Media Controls on Windows 10 Lock Screen – AskVG](https://www.askvg.com/tip-enable-firefox-to-show-med… (read more)

Procedure is written on this article: [[Tip] Enable Firefox to Show Media Controls on Windows 10 Lock Screen – AskVG](https://www.askvg.com/tip-enable-firefox-to-show-media-controls-on-windows-10-lock-screen/#:~:text=If%20you%20are%20using%20Windows,enabled%20preference%2Fflag%20to%20False)

Windows has feature that displaying media control popup on its lock screen. Firefox has an option to turn this off via advanced setting, but turn "media.hardwaremediakeys.enabled" to "false" doesn't stop showing it up.

Also, on certain website (in my case tweetdeck), control screen of previously viewed and closed video is keep showing up and can't erase it unless restarting browser.

I asked this question on Microsoft forum but suggested it's Firefox issue. Does anyone have same problem? How can I fix this?

Asked by bleepblopp 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Avast Secureline VPN add on

Why is the add on not working all of a sudden. I checked Firefox add-on manage your extensions file and it says the add-on is turned on but all I get from the site is a g… (read more)

Why is the add on not working all of a sudden. I checked Firefox add-on manage your extensions file and it says the add-on is turned on but all I get from the site is a green circle going round and round

Asked by Karen Therrien 1 year ago

Last reply by Paul 1 year ago

  • Archived

sidebar used to show history; now "bookmarks" is the default. I want it to show history.

My sidebar used to always come up showing "history." Now the default seems to be "bookmarks." I know I can toggle down to "history," but I often forget to do that and c… (read more)

My sidebar used to always come up showing "history." Now the default seems to be "bookmarks." I know I can toggle down to "history," but I often forget to do that and click on a bookmark, thinking I was going to my most recent use of that bookmark. Is there a way to set the sidebar just to "history" again?

Asked by r_isaacs 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

The size of the icons on the toolbar

Is it possible to change the icon size on the toolbar? I've been trying all morning to find the solution, but unfortunately without much success. Help me, please Ania … (read more)

Is it possible to change the icon size on the toolbar? I've been trying all morning to find the solution, but unfortunately without much success. Help me, please Ania

Asked by diuna2004 1 year ago

Answered by TyDraniu 1 year ago

  • Archived

Feature Request: per-case Hardware Acceleration dialog

Many of the websites I use cannot do without Hardware Acceleration, or they will not load. However, there are other websites (such as Twitch, or learning platforms like U… (read more)

Many of the websites I use cannot do without Hardware Acceleration, or they will not load. However, there are other websites (such as Twitch, or learning platforms like Udemy) that are notorious for not working properly when the option is enabled.

Therefore, I propose a window situated beneath the "Use Hardware Acceleration, when available" option, that allows the settings to be enabled on a per-case basis, adding specific websites to a list.

Asked by RushboardUK 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Latest FF set NOT to restore previous session, but does so anyway

Firefox (FF) 103.x has been set in Settings NOT to restore automatically the previous session-- ie. the check-box in Settings for startup is empty/clear. Yet, FF autoloa… (read more)

Firefox (FF) 103.x has been set in Settings NOT to restore automatically the previous session-- ie. the check-box in Settings for startup is empty/clear. Yet, FF autoloads the previous session, anyway, after about 45 to 60 seconds.

Put another way, FF does not follow my instructions for the item left clear in Settings.

In the typical FF startup, immediately after loading FF, the screen is empty of tabs provided by the application I normally use, named Tree Style Tabs. The screen should stay that way until I decide to load the previous session. On checking the FF top menu, I find Restore Previous Session is in BOLD, which means the previous session can be restored at my discretion. That is the way I prefer FF to operate.

Yet, 45-60 seconds later after FF startup, the FF screen flashes, and the previous session loads. When I check the top menu, the Load Previous Session item is no longer in boldface type.

As a test, I cleared the stack of tabs by closing each tab except one, and restarted FF. As usual, the single tab auto-loaded 45-60 seconds after starting FF. Under Settings, the Load Previous Session item was no longer in boldface type (since it had loaded, already).

Asked by alphaa10000 1 year ago

Last reply by alphaa10000 1 year ago

  • Solved
  • Archived

I made the size so small I can't read anything

I was attempting to reduce the size of the tab bar using about:config and I screwed up making everything so small I can't determine where the setting is to change it back… (read more)

I was attempting to reduce the size of the tab bar using about:config and I screwed up making everything so small I can't determine where the setting is to change it back. What can I do to get it back to normal, preferably without losing all my shortcuts?

Asked by Geoffrey Eargle 1 year ago

Answered by Geoffrey Eargle 1 year ago

  • Solved
  • Archived

How to modify the default dark theme?

How to modify the default dark theme? e.g. where can I find dark theme files to create a new theme starting from the dark theme? I've tried using Firefox Color, but the… (read more)

How to modify the default dark theme?

e.g. where can I find dark theme files to create a new theme starting from the dark theme?

I've tried using Firefox Color, but there is no option to start from the default dark theme. Also, it seems that there are only a few options to customize using Firefox Color.

I cannot find theme files in ./AppData/Roaming/Mozzila/Firefox/

Asked by RAR 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

firefox scaling

Hello. Windows system, firefox update came, the size of the top bar is extremely large, while the system scale is 125%, and in the firefox itself 100%. Such actions were … (read more)

Hello. Windows system, firefox update came, the size of the top bar is extremely large, while the system scale is 125%, and in the firefox itself 100%. Such actions were the reason for leaving chrome. Does history repeat itself?

Asked by boiko.artem 1 year ago

Last reply by Terry 1 year ago