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Microsoft Edge Popup at the bottom of my Screen

I use a Bing Searchbox in Firefox Browser. When I do a search, I get a popup at the bottom of my screen asking me if I want to download Microsoft Edge. It gives me two … (read more)

I use a Bing Searchbox in Firefox Browser. When I do a search, I get a popup at the bottom of my screen asking me if I want to download Microsoft Edge. It gives me two options: Download now, or later. I have to hit "later" to get rid of it.

Is there a way for me to delete this popup in Firefox. I don't want Edge. I want Firefox. Please let me know if there is a solution to this. Thank you!

Asked by kathyjoe5 1 year ago

Last reply by James 1 year ago

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Can't find the separators in "Customize" mode.

I cannot find a separator line in the "Customize" mode since upgrading to Quantum. Is the access to this something less obvious now? How do I insert separators? I'm not r… (read more)

I cannot find a separator line in the "Customize" mode since upgrading to Quantum. Is the access to this something less obvious now? How do I insert separators? I'm not referring to spaces.

Asked by deciusmagnus 4 years ago

Last reply by cor-el 4 years ago

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HELP!!! Firefox is has overridden ALL of my pdf files.

HELP!!! The thousands of pdf files on my computer and two external hard drives are now Firefox html files. I did NOT do anything do cause this problem. Also, when I tr… (read more)

HELP!!! The thousands of pdf files on my computer and two external hard drives are now Firefox html files. I did NOT do anything do cause this problem. Also, when I try to save MS Word files as pdf files, they are saved as Firefox html files. Yes, I've double-checked the options setting and it says pdf files. HOW CAN I FIX THIS???

Asked by jmcohen 1 year ago

Answered by jmcohen 1 year ago

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Recent Updates Blocking Content

With recent updates shave had 3 problems on my desktop (Windows 7). All settings are default .... everything was fine until the last 2 or 3 updates.... have changed 0 se… (read more)

With recent updates shave had 3 problems on my desktop (Windows 7). All settings are default .... everything was fine until the last 2 or 3 updates.... have changed 0 settings over this time. AV is Kaspersky but I have it turned off. FF 78.0.1

1. Every Video I try and watch now has sound off by default ... PITA unmuting all the time. That's what Id like if it is a pop-up I have no interest in but if I PLAY the video, I want to hear it. This has been going on since maybe 4 updates back.

2. It has become a thing of late for authors not to bother writing, but to just include a bunch of twitter posts. I'm not so perturbed about not being able to see them (tho would like to know whats blocking them) ... just a gray box that jumps around, but after scrolling past them the page / text is jumping around. This started 2 updates back

3. With the last update, a new one .... for a game I play with my kids on line, we use a map

https://ballisticmystix.net/?p=map

The page pulls in a grid map which I can no longer see, map area is all black. I just see the names and a grid pattern. Weird thing is It works fine on my laptop. This started on desktop just a few days ago

4. For whatever reason, my laptop "lost" most of its bookmarks


Note: I am typing from my laptop ... all but item 4 are issues on the desktop

Asked by JackNaylorPE 1 year ago

Last reply by JackNaylorPE 1 year ago

  • Archived

I am using the latest firefox (recently updated) on windows 7

When I try to login into www.myverizon.com, after entering user Id and password, the sign in button does NOT activate. It remains "grayed out" and inactive. Neither cli… (read more)

When I try to login into www.myverizon.com, after entering user Id and password, the sign in button does NOT activate. It remains "grayed out" and inactive. Neither clicking on the buton, nor pressing the "Enter" key will send the ID and password for verification or denial. However it works fine on another browser. Please advise.

Thank you, Ovide Rajotte

edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)

Asked by justovide 1 year ago

Last reply by FredMcD 1 year ago

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Login information is deleted everytime I close firefox

Firefox is no longer remembering my logins. I had 100s out there. Started yesterday. I tried the login.json file and that did nothing. I tried db4 but I only have one… (read more)

Firefox is no longer remembering my logins. I had 100s out there. Started yesterday. I tried the login.json file and that did nothing. I tried db4 but I only have one copy of that file. I tried to synch with my phone, which seems to have some of the logins and it will not synch. My files are not marked to read only and I cannot find any setting that may have been tripped to prevent logins from saving. Any other ideas? Thank you.

Asked by krygel 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

cannot process json file

Hi. i ma having trouble restoring my bookmarks. firefox crashed and has deleted all my bookmarks. when i try to restore from a json file i get the error message cannot pr… (read more)

Hi. i ma having trouble restoring my bookmarks. firefox crashed and has deleted all my bookmarks. when i try to restore from a json file i get the error message cannot process the file. i have tried the json file restorer but it doesnt help.

Asked by vickyjean1007 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Floating Videos -- FF 77.0.1

With newer releases of FF floating videos seem more difficult to defeat. Audio and Video are blocked in FF preferences but does nothing zero effect. Like om Foxnews.com… (read more)

With newer releases of FF floating videos seem more difficult to defeat. Audio and Video are blocked in FF preferences but does nothing zero effect. Like om Foxnews.com. Page loads and I am blown out of the room by screaming audio...

Asked by JoeJupa 1 year ago

Last reply by JoeJupa 1 year ago

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I have been trying for a long time to open my hotmail with this browser. I'm tyred ! I only can do with chrome. Trying also to update your browse , no way! I like this browse. Please help me

I have been trying to login in my hotmail.com and only can do it with chrome. when I enter any shopping page the links don't work. I really like firefox but I'm tired o… (read more)

I have been trying to login in my hotmail.com and only can do it with chrome. when I enter any shopping page the links don't work. I really like firefox but I'm tired of trying. I am trying to update the browse, it doesn't work ! It seems to me that the mozilla browse i being blocked. thank you for being so good !

Asked by arelisgalavis9 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Ebay purchase history tracking popups no longer work

78.0.1 just got installed for my Windows 7 desktop. Now the auction tracking popup no longer works. From my ebay purhase history and select tracking on a purchase it us… (read more)

78.0.1 just got installed for my Windows 7 desktop. Now the auction tracking popup no longer works. From my ebay purhase history and select tracking on a purchase it used to work and the box would not be too big. Now the box is formatted wrong and the close button is off the screen to the top and the bottom is also off the screen and no way to get to current tracking info on that page or original tracking info.

This used to work. It no longer works. I stopped using Waterfox because it has never worked in Waterfox and now Firefox does not work either.

Asked by southern-boy 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Basic HTML 5 website not working since installing 78.01 win7

Since updating Firefox to 78.01 (I haven't updated recently so have skipped a few versions) a basic HTML5 website no longer works, the page based on a Uniflip brouchre do… (read more)

Since updating Firefox to 78.01 (I haven't updated recently so have skipped a few versions) a basic HTML5 website no longer works, the page based on a Uniflip brouchre doesn't load correctly http://www.tmlcnc.com I have tried safe mode, disabling addons, updating addons etc, but no difference at all.

Website works fine in IE 11.09600

Not had this sort of problem before, websites normally work in FireFox but not IE !

Any ideas ?

Asked by sonicneil 1 year ago

Answered by sonicneil 1 year ago

  • Archived

crashes

Here are some ID about my crashes bp-f75c6a08-0caa-4a36-9752-f7f440200705 bp-b3a3497b-c438-4cc1-a0d7-767cb0200705 bp-e94fbc00-d54e-41ad-a164-e67ef0200705 … (read more)

Here are some ID about my crashes

bp-f75c6a08-0caa-4a36-9752-f7f440200705

bp-b3a3497b-c438-4cc1-a0d7-767cb0200705

bp-e94fbc00-d54e-41ad-a164-e67ef0200705

Asked by joslugab 1 year ago

Last reply by Roland Tanglao 1 year ago

  • Archived

Why is firefox not allowing me to go to pinterest?

I cannot get on the pinterest website - firefox will not allow me access. I tried to go by google too, but firefox still would not let me access pinterest! Why? … (read more)

I cannot get on the pinterest website - firefox will not allow me access. I tried to go by google too, but firefox still would not let me access pinterest! Why?

Asked by saf6m 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Update to Firefox 78.0.2

Obtaining the full Firefox download from https://www.mozilla.org/en-US/firefox/all/ has worked through versions 78.0.1. It is not showing version 78.0.2, which is now av… (read more)

Obtaining the full Firefox download from https://www.mozilla.org/en-US/firefox/all/ has worked through versions 78.0.1. It is not showing version 78.0.2, which is now available (it still only downloads 78.0.1). The full download from this web site through version 78.0.1 has updated Firefox *AND* the Mozilla Maintenance Service. Downloading the 78.0.2 update via the browser only updates the browser, but not the Mozilla maintenance service. Does it matter anymore? Will this be fixed, perhaps via the migration to Firefox accounts? Maybe this service is no longer required for more recent versions of Firefox?

Up to now I have used the URL https://www.mozilla.org/en-US/firefox/all/ to download and test new versions of Firefox on various machines. It is somewhat troubling that this option does not appear to be working. Does anyone know if this is a temporary hiccup or a permanent change?

This may be a question for Mozilla people to answer.

Thanks

Asked by BSODboomerang 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Unable to connect to several financial sites.

Trying to connect to several of our financial sites we get a "System Error" message after logging in. Only happens to two sites that have worked before. Logging in with E… (read more)

Trying to connect to several of our financial sites we get a "System Error" message after logging in. Only happens to two sites that have worked before. Logging in with Explorer works fine.

Thanks,

Bob

Asked by bob169 1 year ago

Answered by bob169 1 year ago

  • Solved
  • Archived

How can I fix firefox tabs crashing?

Ever since the end of February Firefox has had a habit of crashing on me at random, usually just a tab or so but there's been times where the whole browser just ups and c… (read more)

Ever since the end of February Firefox has had a habit of crashing on me at random, usually just a tab or so but there's been times where the whole browser just ups and crashes. I am using Firefox 73.0.1 (64-bit) on a Windows 7 Professional computer.

1. This mainly occurs when viewing a video (mostly Youtube), scrolling down on pages, or opening or switching to a new tab.

2. Beforehand if there were issues it would take a few seconds to load the tab, now it just instantly crashes.

3. I've tried uninstalling and re-installing, clearing everything, turning off add-ons, and changing options and nothing has worked. At best, I've stopped it from crashing on launch and disabling add-ons.

4. This issue does not happen on other browsers, nor has my computer shown any unusual behavior.

5. It did not start immediately with the new update, which I got the 20th. It started occurring a week or so after.

Asked by krazykopter96 2 years ago

Answered by krazykopter96 2 years ago

  • Archived

I'm unable to use Captcha in any site

Captcha. I have been unable to sign in to many sites because the Captcha window won't appear in Firefox of accept it when I press enter. I'm using Firefox V78.02 32-bit. … (read more)

Captcha. I have been unable to sign in to many sites because the Captcha window won't appear in Firefox of accept it when I press enter. I'm using Firefox V78.02 32-bit. This is a major inconvenience because I NEED to get into certain sites. I just tried to sign in to check my mail-in status report in Florida. I can't get in. HELP!

Asked by GSKWAuthor 1 year ago

Last reply by FredMcD 1 year ago