Showing questions tagged: Show all questions
  • Archived

Losing Connection to Firefox Account Every Time Firefox Closes

Starting yesterday 4/10/22 I'm having a weird issue. Every time I open Firefox all of my personalization and bookmarks are gone. It shows that I'm signed in, but when I g… (read more)

Starting yesterday 4/10/22 I'm having a weird issue. Every time I open Firefox all of my personalization and bookmarks are gone. It shows that I'm signed in, but when I go into the Settings and go to the Sync section the page will refresh and suddenly show I'm not signed in. I will then attempt to sign back in, but after entering my password I just get stuck on the page with the circle spinning and a small banner saying "working." Once this happens, the only solution I've found is to open the Troubleshooter and use the Refresh option. This brings everything back, though I have to go through MFA hassle to get logged back in to my regular website. The problem is that every time I close Firefox, when I reopen it it's once again broken and I have to go through a Refresh again in order to be able to sign back in to sync.

Asked by kbartrum 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Restoring all firefox data after password reset. will it work?

I need to reset my password and I have all my firefox files from "appdata/roaming//monzilla/firefox" but will I be able to restore all my data from it after the reset or … (read more)

I need to reset my password and I have all my firefox files from "appdata/roaming//monzilla/firefox" but will I be able to restore all my data from it after the reset or will the reset prevent anything? Will it work?

I want to be able to sync my data and know my password for this account.

I am aware that there is a guide for restoring profile data, but I dont know what happens after I reset the password and still try to restore the profile.

Asked by slashslash 1 year ago

Answered by cor-el 1 year ago

  • Archived

Disconnected from firefox sync after update

Hello, Recenetly, firefox updated and logged me off my firefox sync account, i do not remember the password and the only way i could get access back to the account would… (read more)

Hello,

Recenetly, firefox updated and logged me off my firefox sync account, i do not remember the password and the only way i could get access back to the account would be to reset my password in the cost of all my data i had on the account, which does not make sense because why would i want my account back if its gonna be empty with no data whatsoever, i would like to believe that theres an alternative solution where i dont have to lose all my logins and passwords.

Sincerely, Saad Cheddad

Asked by saad.cheddad.15 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Update removed my settings and addons because of "Old" profile

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working pe… (read more)

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working perfectly until this update. If I try to change my profile to my old one, it forces me to create a new one which does not include my saved addons and settings. I am able to usually manually move my bookmarks to the new profile via the files stored locally. I really need access to the settings and extensions, so it would be great if someone can help me to recover them. I tried to troubleshoot by finding my extensions local folder from my old profile, and I copied it to a new profile, but it didn't work. I am also wondering, if I do copy the extensions successfully, how can I also copy the settings preferences? Any solution is appreciated, thank you!

I tried this: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update And I tried this https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

Asked by reimoon 1 year ago

Answered by caspy7 1 year ago

  • Solved
  • Archived

Lost passwords

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename … (read more)

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename this and nothing happens. Every time I re-open FF (v 93.0) the .corrupt is added and I can't get to my passwords. I have hundreds.

Asked by HalFx64 2 years ago

Answered by cor-el 2 years ago

  • Archived

Unify password changes in addresses from the same domain

Is is possible to unify or synchronize the different password 'instances' that are saved in about:logins if they belong to the same domain? For example, I change my pass… (read more)

Is is possible to unify or synchronize the different password 'instances' that are saved in about:logins if they belong to the same domain?

For example, I change my password in accounts.somesite.com. But about:logins also has an old password saved in the address m.somesite.com, signin.somesite.com, etc. It is the same password for all of them, but they are not automatically changed in about:logins.

Asked by arkarian.87 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Sync local profile with Firefox account

I have a local Firefox profile that's contains all my saved passwords bookmarks and history. Therefore all my firefox data are saved on my local harddrive and they can't … (read more)

I have a local Firefox profile that's contains all my saved passwords bookmarks and history. Therefore all my firefox data are saved on my local harddrive and they can't be sync across different devices unless I manually export/import them. If i create a new Firefox account, is it possible that I can import all my existing local passwords, bookmarks, history, etc onto my newly create Firefox account so they can be sync across different devices. If so, how?

Asked by danial_za 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

A cuuple of days I changed my code for firefox. You asked me if i want change back and otherwise other codes

Firstly; I am 77 years and represent a non understanding in computing. I recently changed fierfox code to ensure contact between my mobilephone and a table computer.… (read more)

Firstly; I am 77 years and represent a non understanding in computing. I recently changed fierfox code to ensure contact between my mobilephone and a table computer. I dont remember the old firefox code. My bankid does not work after change. My question; do I need to give new codes to bouth devices shall i also change other codes making Sync. Thanks for help and sorry for my halting english. Yours kjell ryden

Asked by kgh.ryden 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Reseting Windows 10 delete my account information

I have reset my Windows 10 OS with the windows repair tool, I have since lost all the data linked to my account such as password, bookmark, profile settings, etc... I tr… (read more)

I have reset my Windows 10 OS with the windows repair tool, I have since lost all the data linked to my account such as password, bookmark, profile settings, etc...

I tried to sync multiple time to no avail.

Asked by batian13 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

FF keeps resetting the saved passwords

Hello, I synchronized my FF with another computer and made the mistake to remove all passwords before logging off sync so I lost all my passwords but a few. However I s… (read more)

Hello,

I synchronized my FF with another computer and made the mistake to remove all passwords before logging off sync so I lost all my passwords but a few.

However I still have the logins-backup.json on my main computer with everything inside. However when I replace the 'logins.json' by the content of logins-backup.json it's always reverted.

How can I replace all my passwords with the logins-backup.json content ?

Asked by piplopp 1 year ago

Last reply by piplopp 1 year ago

  • Archived

2 Step Authentication Help

I have Firefox as my default browser in my Windows 10 Pro PC. I have a Firefox account and have saved bookmarks I want to be able to access from my Mac on Firefox, but I … (read more)

I have Firefox as my default browser in my Windows 10 Pro PC. I have a Firefox account and have saved bookmarks I want to be able to access from my Mac on Firefox, but I can't.

When I try to log in and sync I tried logging in on the Mac with my account credentials from the Windows PC (my username and password from there). I don't have 2 Factor Authorization turned on in the Windows Firefox installation. However, the login attempt on the Mac immediately asks me to enter a security code without telling me where in the world I would get that.

It does say to open my authentication app and enter the security code it provides. I had no such thing. After some searching, I figured I had to install an extension. I installed authenticator by Mymindstorm.

I tried following the instructions but there was no QR code to scan and I had no idea from where the code requested would come. It appeared I had to add a Certificate Authority Secret Key but again I couldn't figure out from where and all documentation and instructions were useless and uninformative to me.

I resolved to turn off 2FA if it somehow were automatically installed in the Mac instance of Firefox. I again couldn't figure out where you do that. I saw instructions but found nowhere in my Settings anything about that.

I'm baffled. Isn't there some easy way to do this? My Chrome settings and bookmarks are accessible no matter from where I install and use it. I have Chrome on my Windows PC and I can also access all my bookmarks from opening up Chrome on my Mac. Why is this so difficult? Can anyone give me the simple solution that actually works?

Even on my Windows PC where I am logged in to my Firefox account and I have my bookmarks that I want to access on my Mac Firefox, when I open the Authenticator extension it says no accounts to display. I follow the link to "add your first account." The instructions are mind-boggling. There is no QR code to scan. I go the to Mac and sync to log in. It asks for the code, but there is no code either to scan or to install manually. The instructions to add the code manually are even worse -- that CA creation thing referring to a Secret Key somewhere supposedly being provided to me. WTF?

I'd just shut it off completely if I could.

Asked by silvanet 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Repeated crashing during syncing on Raspberry Pi 4 Model B

Whenever Firefox tries to sync, which is naturally happening on startup, it crashes with no error messages. I ran Firefox in safe mode by entering the command firefox -s… (read more)

Whenever Firefox tries to sync, which is naturally happening on startup, it crashes with no error messages. I ran Firefox in safe mode by entering the command firefox -safe-mode and the same thing as before happened, but before it crashed, Firefox wrote Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Segmentation fault in the console, and then exited to the command prompt. Help!?

Asked by Wily 1 year ago

Last reply by Paul 1 year ago

  • Archived

Restoring Synced Data After Accidental Deletion

Hello there, I somehow recently managed to delete my account by accident and I'm wondering whether it's possible to restore the sync data left behind, I have access to th… (read more)

Hello there, I somehow recently managed to delete my account by accident and I'm wondering whether it's possible to restore the sync data left behind, I have access to the recovery keys if required and can attempt to provide any information requested about the account. Not sure if it is even possible to restore the data using this method but it's worth a try at least. Appreciative of any assistance with this problem, thanks again :).

Asked by Aldraxic 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox not syncing on macbook pro

So I recently got a MacBook Pro and downloaded Firefox and signed in. For some reason, nothing is syncing. Bookmarks, history, passwords, everything is not syncing. I … (read more)

So I recently got a MacBook Pro and downloaded Firefox and signed in. For some reason, nothing is syncing. Bookmarks, history, passwords, everything is not syncing. I have signed into my account on 3 separate PCs and syncing works fine, just not on macOS.

Any thoughts?

Asked by xkolt 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Cannot sign in to Firefox Sync

Hi. I was running into issues with my bookmarks menu bar not showing up. I tried hiding it and re-showing it. Didn't work. I restarted my computer. Still the same. So I u… (read more)

Hi. I was running into issues with my bookmarks menu bar not showing up. I tried hiding it and re-showing it. Didn't work. I restarted my computer. Still the same. So I uninstalled Firefox. After re-installing it, I tried to log in to my Firefox account to sync everything, but the sign in button just turns into a spinning wheel and above my profile picture and email address, it says "working...". It is just stuck like that. I've tried quitting out and doing it again. Still the same. I restarted my computer as well. Still the same. How can I fix this?

Asked by Stephy 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can a employer see synced history?

Hi folks! If I visit a site on my phone and my browsing history is then synced to my other devices - one of them being a work laptop. Is there anyway my employer can see… (read more)

Hi folks!

If I visit a site on my phone and my browsing history is then synced to my other devices - one of them being a work laptop. Is there anyway my employer can see this info - or is it all stored in my acc / encrypted?

Thanks!

Asked by iorem ipsum 1 year ago

Last reply by cor-el 1 year ago

  • Archived

sync data secure?

Hi! I have read that Firefox sync data are encrypted and safe. I would like to know if you ever had to give security authorities access to sync data, even though they are… (read more)

Hi! I have read that Firefox sync data are encrypted and safe. I would like to know if you ever had to give security authorities access to sync data, even though they are encrypted? Thanks.

Asked by Niels 1 year ago

Last reply by cor-el 1 year ago