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  • Archived

Is a McAfee True Key extension still avaialble for Firefox for Windows 10 v 72.0.2

After discussion with McAfee customer support, there seem to be no need for a new extension. Maybe you and McAfee need to work on this together rather than each referring… (read more)

After discussion with McAfee customer support, there seem to be no need for a new extension. Maybe you and McAfee need to work on this together rather than each referring me to the other.

Asked by Don 2 years ago

Last reply by Don 1 year ago

  • Archived

Paste Values Only (Ctrl+Shift+V) stopped working from Excel (desktop) to Google Sheets

Our company made the decision to abandon Microsoft Office products and move everything to G Suite. As part of the Analytics department, this has caused quite a few chall… (read more)

Our company made the decision to abandon Microsoft Office products and move everything to G Suite. As part of the Analytics department, this has caused quite a few challenges. We had an Excel template to produce a report that is used frequently. The template was moved to Google Sheets and the challenge has been that the output from the software produces the information in such a way that a simple copy and paste to Google Sheets does not bring in the correct data. We figured out that using Paste Values Only (Ctrl+Shift+V) corrected the problem and was sufficiently convenient to use. However, that function has just stopped working.

It seems to coincide with the end of our licensing for MS Office products, but it only affects Firefox, and continues to work in Chrome. I am trying to figure out what the problem is, but have been unable to find a solution online. Any ideas?

Asked by Chaz D'Acquisto 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Issues downloading & printing documents since upgrading Kaspersky

Since upgrading our Kaspersky program, I can no longer download and print documents from a website used daily for work. Contacted the website's Support office; it is an … (read more)

Since upgrading our Kaspersky program, I can no longer download and print documents from a website used daily for work. Contacted the website's Support office; it is an issue betweenFirefox and Kaspersky. Have stopped Kaspersky from injecting script into web traffic, but this hasn't fixed the problem. Kaspersky has not been helpful. Is there a fix through Firefox?

Asked by JT 1 year ago

Last reply by JT 1 year ago

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  • Archived

Refreshed EN-US and the rebuit copy is EN-CA and EN-GB

Always use the EN-US version in both Windows and Linux. Refreshed the profile in Linux and ended up the EN-CA with EN-GB. WHat d I need to do to restore the US version? … (read more)

Always use the EN-US version in both Windows and Linux. Refreshed the profile in Linux and ended up the EN-CA with EN-GB. WHat d I need to do to restore the US version?

Asked by ineuw 2 years ago

Answered by crankygoat 1 year ago

  • Archived

pdfjs.disabled=true is ignored and opens PDF always in the internal PDF viewer

Try the following public url to open with Acrobat Reader or set the download option in FireFox options: https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&am… (read more)

Try the following public url to open with Acrobat Reader or set the download option in FireFox options: https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c04203920 It will open always in the built-in PDF Viewer of FireFox. pdfjs.disabled is set to true. Any idea how to change this?

OS: Windows 10 1909 64-bit Browser: FireFox 64-bit Browser version: 72.0.1

Asked by robert.scharpf 1 year ago

Last reply by jscher2000 1 year ago

  • Solved
  • Archived

incognito browing and all the sudden my entire page opens to a walmart ad..I don't go to walmart why is this going on this morning

Incognito, opened a newspaper page, then my medical site to see abt apt, then walmart took over my entire page not a little ad, the entire page. This happened twice. I cl… (read more)

Incognito, opened a newspaper page, then my medical site to see abt apt, then walmart took over my entire page not a little ad, the entire page. This happened twice. I cleared my cache, but I was and always am incognito. Why is this happening. I feel like restarting my computer from factory at this point I do not want anything taking over my page.

Asked by momknowsnotech 1 year ago

Answered by jscher2000 1 year ago

  • Solved
  • Archived

How do I report an issue with Firefox?

The issue is that Firefox is caching security certificates rather than loading them fresh. This doesn't become an issue until the cached security certificate expires, the… (read more)

The issue is that Firefox is caching security certificates rather than loading them fresh.

This doesn't become an issue until the cached security certificate expires, then the user faces the "this website is not secure" warning page. The user tries to reload the page multiple times and continues to get the same warning page, then they call me in a panic and say "my website is not loading because it is not secure!"

The solution is Ctrl+F5 and voila the website loads without issue.

However, this is definitely an "issue" and the issue isn't with the website or the lack of knowledge of the end user. End users should not need to know how to refresh their local cache of a website to resolve a security certificate expiring when it has already been renewed. Firefox should by default check for a new security certificate when the cached version has expired or at least that is what would appear to be the logical progression of local caching.

Unfortunately, I have been unable to find a way to report this issue to Firefox developers...so I am reporting it here in hopes that someone in the community has the ear of the development team and can point out this issue.

Thanks, Dr. Pat

Asked by pat31 1 year ago

Answered by Andrew 1 year ago

  • Archived

Recent updates delete setting in Ad Block Plus for Firefox

After all recent updates (including the one today 1/29/20) a new window opens informing me that settings for Ad Block Plus for Firefox have been deleted. I get a message… (read more)

After all recent updates (including the one today 1/29/20) a new window opens informing me that settings for Ad Block Plus for Firefox have been deleted. I get a message which states, in part "It seems that an issue caused all filters to be removed and we were unable to restore a backup. Therefore we had to reset your filters and Acceptable Ads settings."

Asked by mearl 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Why are links to pictures missing on news articles (ie FOX News)?

There used to be links to pictures within articles on various web pages. By looking at comments that are posted, they are still there but the links no longer appear with… (read more)

There used to be links to pictures within articles on various web pages. By looking at comments that are posted, they are still there but the links no longer appear within the article when I reference that article.

Asked by Travelingelk 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

when I use Google search, part of the results are in a foreign language. how can I fix it?

When I search on Google, the results are in a foreign language. also, when I click the 9 dots in the upper right corner, all of those icons except for Play, and YouTube a… (read more)

When I search on Google, the results are in a foreign language. also, when I click the 9 dots in the upper right corner, all of those icons except for Play, and YouTube are foreign. I have English chosen as my language.

Asked by lindap57 1 year ago

Answered by lindap57 1 year ago

  • Archived

Know if someone read your email Gmail

Hello, need help. Is there any add-on what works and can see if the recipient opens Gmail email. Only what is works was https://mailtrack.io/en/ but they didn't support … (read more)

Hello, need help. Is there any add-on what works and can see if the recipient opens Gmail email. Only what is works was https://mailtrack.io/en/ but they didn't support Firefox any more Thank you

Asked by komir 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Password has been changed 53 Days Ago

I Literally Cant Login To My Google Accounts Because i Have Changed A My Password Into Something Different Then I Changed It Back To My Original Password But It Says Pass… (read more)

I Literally Cant Login To My Google Accounts Because i Have Changed A My Password Into Something Different Then I Changed It Back To My Original Password But It Says Password Has Been Changed 53 Days Ago Even If I Had Just Changed It So I Cant Login. Please Help Me I Am Desperate For My Google Account.

Asked by nicholassebastianbudiman 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

After update, I have to login to firefox daily as well as all my saved bookmarks. It recognizes me as a new download daily

I took the new update at the beginning of the week. Every since, I have to login to Firefox on a daily basis as one would usually do when installing for the first time. N… (read more)

I took the new update at the beginning of the week. Every since, I have to login to Firefox on a daily basis as one would usually do when installing for the first time. Not only do I need to login daily, then sync daily, I have to login to all my saved bookmarks daily as well, even though the passwords are saved. Although seemingly a minor inconvenience, it takes time out of my day. I have been a firefox user for many years. I'm not a fan of other browsers. I don't want to switch, but I would not be able to tolerate this on a daily basis going forward.

Asked by Beth K. Miller 1 year ago

Last reply by cor-el 1 year ago