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  • Archived

Why is the 78.0.1 download for MacOS called "Firefox 78.0.1esr.dmg" and not "Firefox 78.0.1.dmg"?

I got the pop-up about FF 78.0.1 so went to https://www.mozilla.org/en-US/firefox/78.0.1/releasenotes/ and clicked on "Download Firefox" (https://www.mozilla.org/firefox/… (read more)

I got the pop-up about FF 78.0.1 so went to https://www.mozilla.org/en-US/firefox/78.0.1/releasenotes/ and clicked on "Download Firefox" (https://www.mozilla.org/firefox/download/thanks/). The download dialogue (image attached) that appeared said that it wanted to download "Firefox 78.0.1esr.dmg". The "esr" in the filename surprised me, as I'm not on any ESR release train. Why is it named that and not "Firefox 78.0.1.dmg", similar to its predecessors?

Asked by Steve Chessin 2 years ago

Answered by Steve Chessin 2 years ago

  • Archived

Manually rearranged bookmarks

I've manually rearranged my bookmarks in the Library window by following the steps shown in the "Rearranging manually" section of https://support.mozilla.org/en-US/kb/sor… (read more)

I've manually rearranged my bookmarks in the Library window by following the steps shown in the "Rearranging manually" section of https://support.mozilla.org/en-US/kb/sort-bookmarks-quickly-find-ones-you-want#w_rearranging-manually

  • How can I get the new arrangement to be displayed in the "Recently Bookmarked" window?

or

  • Can I delete the "Recently Bookmarked" window so the manually-rearranged bookmarks in the Library window are displayed in the "Recently Bookmarked" window?

Asked by gcotterl 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

cannot process json file

Hi. i ma having trouble restoring my bookmarks. firefox crashed and has deleted all my bookmarks. when i try to restore from a json file i get the error message cannot pr… (read more)

Hi. i ma having trouble restoring my bookmarks. firefox crashed and has deleted all my bookmarks. when i try to restore from a json file i get the error message cannot process the file. i have tried the json file restorer but it doesnt help.

Asked by vickyjean1007 2 years ago

Answered by FredMcD 2 years ago

  • Archived

Floating Videos -- FF 77.0.1

With newer releases of FF floating videos seem more difficult to defeat. Audio and Video are blocked in FF preferences but does nothing zero effect. Like om Foxnews.com… (read more)

With newer releases of FF floating videos seem more difficult to defeat. Audio and Video are blocked in FF preferences but does nothing zero effect. Like om Foxnews.com. Page loads and I am blown out of the room by screaming audio...

Asked by JoeJupa 2 years ago

Last reply by JoeJupa 1 year ago

  • Solved
  • Archived

Bookmarks have disappeared

My bookmarks have disappeared. The error messsage I get is that some other program is using the file. When I asked the system to restore the bookmarks, I got an error m… (read more)

My bookmarks have disappeared. The error messsage I get is that some other program is using the file. When I asked the system to restore the bookmarks, I got an error message that the backup file could not be processed. As an experiment, I have tried to add new bookmarks and I can't seem to get Firefox to do that.

Any advice?

Asked by dougherty1 2 years ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

How do I install Firefox on a new Windows 10 PC?

I have an older PC that I have been using with Win 7 as its OS. It's still there on one of the three HDDs that's in the PC. I have since added a fourth drive, which is a… (read more)

I have an older PC that I have been using with Win 7 as its OS. It's still there on one of the three HDDs that's in the PC. I have since added a fourth drive, which is a WD Blue SSD which is 560 MB/s big, and has Windows 10 installed and running on it, when I start up this PC.

How do I go about replacing the Microsoft software with Firefox and Thunderbird? The Win 10 software is different than Win 7 so I don't know how to use very well. And the Win 10 instructions don't exactly match up with the Win 10 that is installed on my PC, so if some-body could list some of the steps that are more accurate than what MS has given, I would appreciate it.

Asked by warp4dennis 1 year ago

Answered by ARMAN KHAN 1 year ago

  • Archived

Adding New Filetypes to Download List

I am following directions on this page, which is supposed to be applicable to my version Firefox 78.0.1 on my Windows 10 Pro 64 system: https://support.mozilla.org/en-US/… (read more)

I am following directions on this page, which is supposed to be applicable to my version Firefox 78.0.1 on my Windows 10 Pro 64 system:

https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file#w_adding-download-actions

But when I come to the subheading, "Adding Download Actions", it shows a dialog window which is unlike the one I get. Of the two images I've attached, the article shows the larger while I am offered the smaller. The article says the "Do this automatically" checkbox may be disabled, but doesn't mention it being absent: "Is Do this automatically for files like this from now on disabled? This can happen if the website's server incorrectly specifies the Internet Media type of the file. It also can happen if the server assigns "Content-Disposition: attachment" to the file. Could be the case here. Whether it is or not isn't important. What is important, is adding filetypes. I have no qualms with editing the registry if necessary. Can someone help me out with this?

Asked by fsawtelle 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Roundcube Crashing

The latest version of Firefox (updated 7/5/20) was added to my Windows 10 PC and now every time I try to use the mail program Roundcube, the Firefox tab crashes. Just tho… (read more)

The latest version of Firefox (updated 7/5/20) was added to my Windows 10 PC and now every time I try to use the mail program Roundcube, the Firefox tab crashes. Just thought you ought to know about this bug so you can fix it. It's never happened with any previous version of Firefox, so something in your latest update isn't playing nice with Roundcube and has to be fixed.

Asked by leagal99 2 years ago

Last reply by leagal99 1 year ago

  • Archived

Unable to login please Help!!!

I am unable to login to firefox accounts . I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login. I Don't ha… (read more)

I am unable to login to firefox accounts .

I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login.

I Don't have access to the Email(Gmail) on file as i store the password for my email in firefox lockwise, which i am unable to access or sync to my newly installed firefox browser.

So its like

----can't access my firefox account -------because------- can't access my email for code------because--------can't access my firefox lockwise-------because-------can't access my firefox account.


Need help ASAP as all my passwords for gmail, banks, utilitits.... all are store in my lockwise.

Asked by 029gautam 1 year ago

Last reply by 029gautam 1 year ago

  • Solved
  • Archived

Please rework the last update 78

I have a 29 monitor and I cannot work with the new view. When I try to zoom out, only the text gets smaller, and the picture keep their sizes and that is not good. The o… (read more)

I have a 29 monitor and I cannot work with the new view. When I try to zoom out, only the text gets smaller, and the picture keep their sizes and that is not good. The only thing to get more infos at once is to reduce to one sixth of the size of the screen!

For example: The google page doesn't show the row for the settings under the text box. Facebook has a look like in my smartphone, the pics are so huge, they are over the whole screen. So mostly I have only one or two threads at once on the screen. I like when I have a few more at once on it.

Asked by macsima 2 years ago

Answered by macsima 2 years ago

  • Archived

Single click Bookmark delete button

Hello, I am running FF 78.0.1 on W10. I had to upgrade to a new laptop from W7 but also running FF. On my other computer I had a star button that had rounded tips that wa… (read more)

Hello,

I am running FF 78.0.1 on W10. I had to upgrade to a new laptop from W7 but also running FF.

On my other computer I had a star button that had rounded tips that was located just to the left of the bookmark star. The rounded tip star simply performed the two step action of clicking the bookmark star and then clicking Remove Bookmark, but all with one click.

After moving to this new setup I miss this feature. I have searched this site and the internet and found no references as to how to add a button that performs the actions.

Does anyone have an idea on how to get a button like this with these features?

Thanks in advance for your help!

Asked by RHB10 1 year ago

Last reply by cor-el 1 year ago

  • Archived

browser.startup.homepage

When I open Firefox, I receive the following: Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/b… (read more)

When I open Firefox, I receive the following: Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/browserconfig.properties. I have seen the help that suggest I go to "about:config" and the browser.startup.homepage, which I have done. But the suggestion doesn't state what I should do once there. What do I do to the browser.startup.homepage?

Asked by rand9149 2 years ago

Last reply by cor-el 1 year ago

  • Archived

account on the computer

Hello, When they said (in swedish) You have one step more before you installation is finished and that is to connect another device so I tried to connect my mobile and I … (read more)

Hello, When they said (in swedish) You have one step more before you installation is finished and that is to connect another device so I tried to connect my mobile and I think I succeeded. But, on the computer it seems that I can't find the application. It isn't there so I have tried to download it again but that must be wrong because than I must do everything all over again and I guess it than isn't compatible with my mobile. Why is it so very hard to download?? What must I do? Yours, Marie

Asked by marie.darin 1 year ago

Last reply by marie.darin 1 year ago

  • Archived

I have been trying for a long time to open my hotmail with this browser. I'm tyred ! I only can do with chrome. Trying also to update your browse , no way! I like this browse. Please help me

I have been trying to login in my hotmail.com and only can do it with chrome. when I enter any shopping page the links don't work. I really like firefox but I'm tired o… (read more)

I have been trying to login in my hotmail.com and only can do it with chrome. when I enter any shopping page the links don't work. I really like firefox but I'm tired of trying. I am trying to update the browse, it doesn't work ! It seems to me that the mozilla browse i being blocked. thank you for being so good !

Asked by arelisgalavis9 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Ebay purchase history tracking popups no longer work

78.0.1 just got installed for my Windows 7 desktop. Now the auction tracking popup no longer works. From my ebay purhase history and select tracking on a purchase it us… (read more)

78.0.1 just got installed for my Windows 7 desktop. Now the auction tracking popup no longer works. From my ebay purhase history and select tracking on a purchase it used to work and the box would not be too big. Now the box is formatted wrong and the close button is off the screen to the top and the bottom is also off the screen and no way to get to current tracking info on that page or original tracking info.

This used to work. It no longer works. I stopped using Waterfox because it has never worked in Waterfox and now Firefox does not work either.

Asked by southern-boy 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

top sites not always working

lately, when i sometimes click on a top site icon, instead of going to that page i just get a blank home page. i have even had that happen when i clicked on the top site … (read more)

lately, when i sometimes click on a top site icon, instead of going to that page i just get a blank home page. i have even had that happen when i clicked on the top site icon twice.

Asked by ydaltak 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Downgrading after crash

I have downloaded and installed the latest version of Firefox. Which was 78.0.1. After using the browser for a few minutes it crashes, I force stop using the Task Manager… (read more)

I have downloaded and installed the latest version of Firefox. Which was 78.0.1. After using the browser for a few minutes it crashes, I force stop using the Task Manager. Once this happens I try to start the Firefox and it gives me a corrupt profile message. At this point if I got to my install programs it says the version is 77.0.

Asked by MrCherokeeFly1 2 years ago

Last reply by FredMcD 1 year ago