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Firefox and spacebar

I need to prevent the spacebar from scrolling while I am in Firefox. It drives me demented! Every time I lean forward to concentrate, my clothes accidentally brush the sp… (read more)

I need to prevent the spacebar from scrolling while I am in Firefox. It drives me demented! Every time I lean forward to concentrate, my clothes accidentally brush the spacebar and it sets off a superfast scroll, which gives me a severe shock and loses my place. Help me deactivate that function please. Surely, it must be optional?

In case you're wondering, yes, I do push the keyboard away when I read, but then I bring it forward to take a note in a Word document, and by that time I am so absorbed I don't notice whether or not I've pushed it away again. I have tried to create the habit but can only do it when I start to read, and never when I return to read. The shock and discombolulation physically hurts. Help, please!

Asked by michelli1 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

loss of firefox browser

I tried to open my Firefox browser, but was unable to. Same thing with my Google chrome browser. I ran the troubleshooter for network problems, but unable to get a solut… (read more)

I tried to open my Firefox browser, but was unable to. Same thing with my Google chrome browser. I ran the troubleshooter for network problems, but unable to get a solution.

I downloaded a new Firefox browser in the hopes that it would let me access the other browser so I could retrieve all the settings, bookmarks, etc. However, everything disappeared when the new browser was installing.

Is there any way for me to retrieve that information or is it a total loss?

Asked by dgfra547 4 months ago

Last reply by TyDraniu 4 months ago

extensions are not showing up on toolbar or menu bar.

My extensions are not showing up in the firefox browser, on menu bar, tool bar, or bookmarks bar. I am elderly and NOT computer literate. What to do? Using Windows 10. T… (read more)

My extensions are not showing up in the firefox browser, on menu bar, tool bar, or bookmarks bar. I am elderly and NOT computer literate. What to do? Using Windows 10.

Thank you.

Asked by Soretta 4 months ago

Last reply by markwarner22 4 months ago

How to create a shortcut/tile to add to Home page

There used to be a way to add a web site as a shortcut to the Home page by dragging the link and dropping it somewhere. Those instructions seem to have disappeared. On… (read more)

There used to be a way to add a web site as a shortcut to the Home page by dragging the link and dropping it somewhere. Those instructions seem to have disappeared. One of the sites I had pinned to the Home page has changed. I can remove the old link (tile), but how do I add the new link as a tile? The help articles no longer provide any information about how to do this. Just "pinning' the page adds it to the toolbar, where I don't want it, but does not add it to the Home page. Do I have to just close and open that site a bunch of times in order to get it to appear???? There should be a more sensible way.

Asked by goodyarn 4 months ago

Last reply by cor-el 4 months ago

408 Request Time-out errors

During the past week I have been receiving 408 Request Time-out errors on a subscription website our organization uses. The vendor reports no changes to the site and no … (read more)

During the past week I have been receiving 408 Request Time-out errors on a subscription website our organization uses. The vendor reports no changes to the site and no other customer complaints. All searches I've done point to my local browser or network setup, but I've cleared cache and cookies and it's not my network; I'm currently on vacation and getting the same errors 3000 miles from my home. It has worked fine for the past six months until last week.

I'll have to stop using Firefox if this continues. Please suggest some ideas why this suddenly started occurring and how I might fix it.

Asked by Geoff 3 months ago

Last reply by markwarner22 3 months ago

YouTube not playing videos (windows 10 browser)

YouTube is not playing videos on my Firefox browser. When I click on the link to a video, it leads me to the page, but the video player stays blank and nothing plays (see… (read more)

YouTube is not playing videos on my Firefox browser. When I click on the link to a video, it leads me to the page, but the video player stays blank and nothing plays (see attached screenshot). Troubleshooting methods I've tried to no avail:

   refreshing the page
   restarting the computer
   opening a new window and trying again
   updating my graphics card drivers
   disabling all extensions/add-ons

The site works on my mobile app, and other browsers (chrome and internet explorer), but I don't want to use either of those options for obvious reasons. Is anyone else having this problem? It's been happening for a few days. Any help would be much appreciated!

Asked by sawyer.charlie 4 months ago

Last reply by jonzn4SUSE 4 months ago

My son's emails appear to be blocked...how do I "un-block" him?

My son's email messages are being blocked. As far as I know he is the only one. Also, when I try to open a site from the email function, it just keeps searching... This… (read more)

My son's email messages are being blocked. As far as I know he is the only one. Also, when I try to open a site from the email function, it just keeps searching... This appeared about two weeks ago. I searched for "Blocked Email" and only one has been blocked; a conspicuous spam.

Asked by Dick Giddings 3 months ago

Last reply by markwarner22 3 months ago

Overactive SPAM folder

I have an overactive spam folder. I have added numerous websites/emails to my contact list several times and these senders are still sent to the spam folder. I have to … (read more)

I have an overactive spam folder. I have added numerous websites/emails to my contact list several times and these senders are still sent to the spam folder. I have to check spam and inbox folders for my legit emails. I have used FF for years and not had this problem! It is making me want to change my settings and forget FireFox!

Asked by sue79 4 months ago

Last reply by markwarner22 4 months ago

problem with my hotmail

My email was hacked in a data breach decades ago but I am now getting more serious problems: I and my friends on my contact list are getting spam emails from me. So they … (read more)

My email was hacked in a data breach decades ago but I am now getting more serious problems: I and my friends on my contact list are getting spam emails from me. So they are actually using my email account to send them and therefore I cannot block them.

Also, I have noticed that I am not getting emails from my bank and energy company who say that they have been delivered. However I have not received them.

Is there a way to stop this? Someone suggested setting up an alias email account linked to my email. Would this work? I have tried a full scan but cannot find anything suspicious on my laptop or phone.

Does anyone know how I can sort this problem out?

Asked by mike.richards5316 5 months ago

Last reply by markwarner22 5 months ago

unable to log in to some sites

I can't log in to certain sites even though they've been on my favourites list for years, i.e. bank account and grocery shopping. I can log in to them using Edge , so wha… (read more)

I can't log in to certain sites even though they've been on my favourites list for years, i.e. bank account and grocery shopping. I can log in to them using Edge , so what's gone wrong with Firefox. Is the latest updates to blame ???

Asked by mad.mick1 1 month ago

Last reply by markwarner22 1 month ago

Cannot view emails in Yahoo

I cannot view my emails in Yahoo or YMAIL. I get a blank shite sceen w/black bar at top which contains mostly advertisement and news-related subjects. I can see that I … (read more)

I cannot view my emails in Yahoo or YMAIL. I get a blank shite sceen w/black bar at top which contains mostly advertisement and news-related subjects. I can see that I have unread emails. This showed up about 3 days ago without any causal event.

If I use EDGE, I can view the emails, so I figure it must be a Firefox browser glitch. I love Firefox, so would love to fix it, so Idon't have to use other browsers.

Firefox works perfectly for my Netzero and Gmails.

Asked by marcusdarnley 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago