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  • Archived

Crashing when thunderbolt interface selected for playback

Hi there, Firefox has started crashing anytime I try to playback media with my Focusrite interface selected for playback. This issue has been ongoing for a few months. … (read more)

Hi there,

Firefox has started crashing anytime I try to playback media with my Focusrite interface selected for playback. This issue has been ongoing for a few months. Any page like youtube, with video or media embedded causes a crash.

For reference, I'm using a Focusrite Red8pre on a Macbook Pro. The error does not occur when using the laptops speakers for playback.

Any help here would be appreciated.

Cheers, -Harry

Asked by dogledastray 2 years ago

Last reply by Roland Tanglao 1 year ago

  • Archived

Disappearing Bookmarks

A couple of months back, and entire bookmark folder suddenly disappeared. I assumed that I had inadvertently done something to cause this, though it had never happened b… (read more)

A couple of months back, and entire bookmark folder suddenly disappeared. I assumed that I had inadvertently done something to cause this, though it had never happened before. Today, not only is another folder gone missing, several others have as well. I am using Windows 10 Pro, Version 1909, Build 18363.900. I recently switched to Firefox from Chrome for security issues, but unless I can figure out what is happening here, I am going to switch back. Any ideas?

Asked by bswicker 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox bookmarks

Hi, When I turned on my computer this morning, my bookmarks were not there. I've tried the steps laid out by Firefox, but no success. I tried another browser, Safari, whi… (read more)

Hi, When I turned on my computer this morning, my bookmarks were not there. I've tried the steps laid out by Firefox, but no success. I tried another browser, Safari, which I seldom use, and Safari bookmarks were still there. I have many different bookmarks in Firefox so I'd rather not switch over to Safari unless absolutely necessary. Nothing else is missing, so I doubt if I've been hacked. I did check a bank account, which was fine. I'm not a high profile person, so I doubt if I've been targeted. And I see the pic of the lock closed in the URL bar constantly. Any thoughts on this would be appreciated. I'm on Mac OS 10.15.5 (Catalina) Firefox 78.0.1 (64bit) Thanks, JJ

Asked by jjns803 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

Changing profile

[Firefox won't accept my master password] From Firefox Help I was told I could try another profile if I had one. Beside the Default Profile I have one in Root Directory… (read more)

[Firefox won't accept my master password] From Firefox Help I was told I could try another profile if I had one. Beside the Default Profile I have one in Root Directory and one in Local Directory. Instructions say to use one by clicking LAUNCH PROFILE IN NEW BROWSER. That command does not appear anywhere. ???? IF I could find that command, where could I find the command SET AS DEFAULT PROFILE?

Asked by jhomer4591 2 years ago

Last reply by cor-el 1 year ago

  • Archived

I am using the latest firefox (recently updated) on windows 7

When I try to login into www.myverizon.com, after entering user Id and password, the sign in button does NOT activate. It remains "grayed out" and inactive. Neither cli… (read more)

When I try to login into www.myverizon.com, after entering user Id and password, the sign in button does NOT activate. It remains "grayed out" and inactive. Neither clicking on the buton, nor pressing the "Enter" key will send the ID and password for verification or denial. However it works fine on another browser. Please advise.

Thank you, Ovide Rajotte

edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)

Asked by justovide 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Everytime I sign in to Mozilla Firefox, I get asked "Do you want to allow this app to make changes to your devices" the app is C:programfiles\Mozilla firefox/firefox.exe

Tell me how to eliminate the question in subject from being asked everytime I sign in to the Mozills Fitere Fox browser. It requires me to click "Yes". It's annoying and… (read more)

Tell me how to eliminate the question in subject from being asked everytime I sign in to the Mozills Fitere Fox browser. It requires me to click "Yes". It's annoying and was not need in the past.

Asked by gfitzgerald7 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Downloading files and programs.

Every time I download something whether its a program or file, Firefox would completely freeze for a few seconds and then go back to normal and resume the download. I fin… (read more)

Every time I download something whether its a program or file, Firefox would completely freeze for a few seconds and then go back to normal and resume the download. I find it very irritating, especially when I am trying to do something else on a different tab whether its working on school work or just watching a video. Is there a fix for this or will this be fixed in an upcoming update?

Asked by razerhoff 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Dysfunctional tabes in Firefox

When I create a tab by clicking on a link, normally the tab will open to that link after a small delay. But some tabs just sit there, seemingly dead to the world. I've … (read more)

When I create a tab by clicking on a link, normally the tab will open to that link after a small delay. But some tabs just sit there, seemingly dead to the world. I've tried refreshing by hitting enter, or when possible (which it usually isn't) the refresh button on the taskbar, but nothing happens.

If I create a new tab, and cut and paste the link from the old one to the new one, usually the new one will open right away (after the usual delay). Meanwhile, the old one just sits there.

This has happened before (in much earlier versions of Firefox) in a small percentage of cases, but it is now happening with some frequency. I am currently using version 78.0.1 (64-bit).

Asked by jsg11 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

Adblocker Extensio

We provide a free adblocker to our customers. In previous versions of FireFox we could install the extension with our provided MSI installation file. But with the rece… (read more)

We provide a free adblocker to our customers. In previous versions of FireFox we could install the extension with our provided MSI installation file. But with the recent updates to FF, it no longer works. What do we need to add or do in order for the MSI to continue to work?

Asked by devops2 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Adding New Filetypes to Download List

I am following directions on this page, which is supposed to be applicable to my version Firefox 78.0.1 on my Windows 10 Pro 64 system: https://support.mozilla.org/en-US/… (read more)

I am following directions on this page, which is supposed to be applicable to my version Firefox 78.0.1 on my Windows 10 Pro 64 system:

https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file#w_adding-download-actions

But when I come to the subheading, "Adding Download Actions", it shows a dialog window which is unlike the one I get. Of the two images I've attached, the article shows the larger while I am offered the smaller. The article says the "Do this automatically" checkbox may be disabled, but doesn't mention it being absent: "Is Do this automatically for files like this from now on disabled? This can happen if the website's server incorrectly specifies the Internet Media type of the file. It also can happen if the server assigns "Content-Disposition: attachment" to the file. Could be the case here. Whether it is or not isn't important. What is important, is adding filetypes. I have no qualms with editing the registry if necessary. Can someone help me out with this?

Asked by fsawtelle 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Unable to Login

I am unable to login to firefox accounts . I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont… (read more)

I am unable to login to firefox accounts .

I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont have access to the Email as the password is saved in sync server.

I mean the Lockwise Sync server. No i don't have any device currently logged in to Sync. I recently Formatted my PC, So all files for password manager were lost(I synced the logins to the server before formatting my pc hoping that the Login id and Password for the Accounts would be enough to retrieve them ) and am trying to retrieve the logins.

No luck with the login links i can login but cannot change anything in the settings, it says :

" NOTE: Before you can view or make changes to this section, you will need to verify your email address. "

So any way i try it is asking for the conformation code sent to my Email address Whose password is stuck in my sync server.

So its like


can't access the sync server -------because------- can't access my email for code------because--------can't access my firefox lockwise -------because-------can't access sync server

Need Help ASAP Please.

Asked by 029gautam 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

SLOW FIREFOX

I downloaded this Firefox two days ago, worked fine until today It took 5 minutes to get to this point. I had Firefox before but got slow, got no help, left for Edge. I… (read more)

I downloaded this Firefox two days ago, worked fine until today It took 5 minutes to get to this point. I had Firefox before but got slow, got no help, left for Edge. I'm sick of Microsoft cramming crap down my throat, would really like to stay with Firefox, but not at this speed.

Asked by carlgildner 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Launching Microsoft Teams using URL directly

I am using Firefox 78.0.1 64bit version, and suddenly I can not launch Microsoft Teams app by specifying its Meeting URL directly, like "https://teams.microsoft.com/l/mee… (read more)

I am using Firefox 78.0.1 64bit version, and suddenly I can not launch Microsoft Teams app by specifying its Meeting URL directly, like "https://teams.microsoft.com/l/meetup-join/19%3ameeting_NzVjYTUxYjQtODE1Mi00.......%22%7d". I can launch it yesterday but this morning I can not. I would like to know how I can solve this problem.

Asked by saigusa 1 year ago

Last reply by user2741548 1 year ago

  • Archived

Can't send mail right now. Outlook

I am just about ready to give up on Firefox. Every single day, I try to reply to emails and I get this message. This message can't be sent right now. I am so sick of t… (read more)

I am just about ready to give up on Firefox. Every single day, I try to reply to emails and I get this message. This message can't be sent right now. I am so sick of this, I could scream. I am no tech wizard and don't know how to fix it. I have to exit out of Firefox and open google chrome and then I can reply to emails. You have know idea how frustrating this is. If I don't fine help here, I'm done with Firefox. I am using windows 10.

Asked by tcroft9883 1 year ago

Last reply by FredMcD 1 year ago