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  • Archived

Mac Firefox 81 issue - browser window only displays one-fourth of the screen when running a Flash based application

With Firefox 81 on Mac, the browser window only displays one-fourth of the screen when running a Flash-based web application. This did not happen with previous versions o… (read more)

With Firefox 81 on Mac, the browser window only displays one-fourth of the screen when running a Flash-based web application. This did not happen with previous versions of Firefox.

When reverting back to the Extended Support Version of Firefox, this issue is not happening:

https://www.mozilla.org/en-US/firefox/enterprise/#download

So there is a workaround but we're supporting hundreds of clients that are using Firefox 81 on a Mac, so we need to figure out a solution without needing a workaround. Can anybody provide any insight into a solution?

Thank you in advance!

Asked by JTang 2 years ago

Last reply by TyDraniu 2 years ago

  • Archived

URL for Firefox support?

I have an issue that only tech support, not the community can fix. However, I have not been able to find a link for Firefox/Mozilla support anywhere. Everything leads to … (read more)

I have an issue that only tech support, not the community can fix. However, I have not been able to find a link for Firefox/Mozilla support anywhere. Everything leads to FAQs or the community. Does anyone know the URL please? Thanks.

Asked by drduncan 2 years ago

Last reply by TyDraniu 2 years ago

  • Archived

default browser

Firefox has been my browser but Bing just took over even though I stated I did not want it to-I'd like to keep Firefox. Is Bing safe? Why is it being forced on me? Tha… (read more)

Firefox has been my browser but Bing just took over even though I stated I did not want it to-I'd like to keep Firefox. Is Bing safe? Why is it being forced on me? Thanks, Nancy Vallee

Asked by valleenj 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Clear cookies and site data when firefox close with exception for some website.

Greetings, I've been wondering is there a way (or setting) that will clear all cookies and site data when firefox closed, but with exception. For example I want all cooki… (read more)

Greetings,

I've been wondering is there a way (or setting) that will clear all cookies and site data when firefox closed, but with exception. For example I want all cookies and site data from all site be cleared when firefox closed except for mozilla.org and yahoo.com so when I reopen firefox i don't need to relogin to both sites.

Asked by Frumentius 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Book marks Data is deleted

I lost all my book marks after restarting my firefox browser , even though i login into my account my data is not coming its my 4 years of data and research. please help,… (read more)

I lost all my book marks after restarting my firefox browser , even though i login into my account my data is not coming its my 4 years of data and research. please help, its very very important. Sure i logged into my only firefox account no doubt in it.

Asked by King Manoj 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

"Network protocol vioilation"/"error in the data transmission"

I've been trying to call up twitter.com via Firefox on my laptop for a few days but keep getting told "the site ... has experienced a network protocol violation that cann… (read more)

I've been trying to call up twitter.com via Firefox on my laptop for a few days but keep getting told "the site ... has experienced a network protocol violation that cannot be repaired" and more in that vein (see image). Chrome, Edge and Brave don't have this problem. Firefox works normally otherwise. Anything I can do to fix it?

Asked by danwasserman 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

"find in this page" - not working

My control + F function doesn't highlight the search term once I've typed it in. Nor does "Quick find" nor "Highlight when typing". I click the up or down arrow, but no r… (read more)

My control + F function doesn't highlight the search term once I've typed it in. Nor does "Quick find" nor "Highlight when typing". I click the up or down arrow, but no reaction - not even a change of colour in the find bar or "no results".

I've tried selecting and deselecting all the search refinements on the bar. Tried entering a term that's visible in the window. Tried disabling the extensions I've installed since this problem first arose. No highlights. And I haven't recently changed my preferences.

I'm running Version 81.0 (64-bit) Linux Mint 1.0.

Asked by stephen_glanville 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Logging on to Facebook

I've had Facebook bookmarked on my Firefox browser for years, and have never had a problem logging onto Facebook by simply clicking on the saved bookmark...no need to ent… (read more)

I've had Facebook bookmarked on my Firefox browser for years, and have never had a problem logging onto Facebook by simply clicking on the saved bookmark...no need to enter my Facebook password. Over the last few weeks however, the first time I click on the bookmark to log onto Facebook each morning, I'm prompted to enter my Facebook password to log on, use the code generator, etc. The messaging states that my Firefox browser isn't recognized by Facebook, ever after I save the browser again, each morning, while completing the log in to Facebook. After I have successfully logged on each morning, I can access Facebook for the rest of the day by simply clicking on the saved bookmark. But I have to repeat this process each morning. I used the Microsoft Edge browser to log onto Facebook yesterday, went through the whole log in process, code generator, saved the browser, etc., and this morning was able to log onto Facebook via Microsoft Edge simply by clicking on the saved bookmark....no need to re-enter my Facebook password. Is there a way I can fix this problem in Firefox settings, so my Firefox browser will again be recognized by Facebook when I click on the saved bookmark? Thank you.

Asked by tes575 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Only today's history is being shown?

Hi, So the weird thing is my firefox is showing the top sites I've been to yesterday and the months before and I have gone to these sites to see if they remember what … (read more)

Hi,

   So the weird thing is my firefox is showing the top sites I've been to yesterday and the months before and I have gone to these sites to see if they remember what I've clicked on and they do but when I go to the dropdown toolbar for history it is only coming up for today's recent history and I have no idea why. I would like to have that previous history back as there's some sites I would like to go back on. The search bar is only coming up with those websites highlighted as well.

Asked by eastmananastasia22 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox doesn't play automatically YouTube videos

Hi, I recently was testing browsers, and I think I will stay with Firefox, but the only con I find is that when you go to a Youtube video, instead of playing it automatic… (read more)

Hi, I recently was testing browsers, and I think I will stay with Firefox, but the only con I find is that when you go to a Youtube video, instead of playing it automatically, you have to click it and it's annoying. Is there any way to make the videos to auto-play? Thanks.

Asked by matteo111209 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox Opens Extra Window when Launched via Hyperlink on macOS

I couldn't find where to report this as a problem (really a slight annoyance bear with me) so I hope I'm in the right place. I'm using macOS and have Firefox set as my de… (read more)

I couldn't find where to report this as a problem (really a slight annoyance bear with me) so I hope I'm in the right place. I'm using macOS and have Firefox set as my default browser in system preferences. For the past few major versions, I've had Firefox, while not running then being launched upon clicking a hyperlink, open 2 windows - one with a just a blank/home page, and another with the site in the hyperlink. Can the extra window go away and just open the hyperlinked site in a single window? Seems like just a weird quirk of window management on macOS Catalina, but I was wondering if others noticed this/if it could be addressed.

Asked by johncon 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Editing Firefox Bookmark bar duplicates

I have two Firefox Bookmarks items in my Menu Bar that are duplicates. The titles are slightly different but they are the same G Mail acct. I'd like to delete one of them… (read more)

I have two Firefox Bookmarks items in my Menu Bar that are duplicates. The titles are slightly different but they are the same G Mail acct. I'd like to delete one of them from the Firefox Bookmarks Menu Bar. If I recall there may be an issue of them both being deleted if I try to only delete one? Thank you

See attached image of BM Bar

jagmkx

Asked by jagmkx 1 year ago

Last reply by cor-el 1 year ago

  • Archived

General slowness - links not opening, videos buffering slowly, images not displaying, etc.

I have been experiencing frequent slowness while using Firefox. Clicking links causes loading for a long time, but doesn't open the page when the load finishes. It stay… (read more)

I have been experiencing frequent slowness while using Firefox.

  • Clicking links causes loading for a long time, but doesn't open the page when the load finishes. It stays on the same page, requiring me to click the link a second time to make it work. Sometimes loading never finishes at all.
  • Videos on Youtube require frequent buffering, with videos I used to be able to watch in one sitting now pausing to load every few minutes or automatically dropping in quality.
  • Images and thumbnails occassionally don't display or only partially load.

I have had this problem before, and it usually goes away after a few days, but it has been happening more frequently lately. The last time I asked on this forum, someone suggested making a new profile, but the last time I tried that, it did not solve the problem. I have briefly tried using Chrome instead and noticed some of the same issues. Is it possible the problem is with my computer instead? My McAfee virus scan has not found any problems.

Asked by Brodio 1 year ago

Last reply by dan.vi 1 year ago

  • Archived

my firefox profile is missing

My browser crash hard. when I rebooted it I got the window message "Your Firefox profile cannot be loaded. It may be missing or inaccessible. I've tried uninstalling an… (read more)

My browser crash hard. when I rebooted it I got the window message "Your Firefox profile cannot be loaded. It may be missing or inaccessible. I've tried uninstalling and reinstalling and I get the same message.

Asked by Dale Cairns 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Back button - multiple instances of the same page

I get multiple instances of the same page when I try to use the back button. For example, I do a search on Bing and then press the back button to go back a single page an… (read more)

I get multiple instances of the same page when I try to use the back button. For example, I do a search on Bing and then press the back button to go back a single page and nothing happens. Holding the back button down to see the history it shows multiple instances that I have to go back just to get back one page. Why?

This doesn't happen on any other browser, just on Firefox.

Asked by dmueller97 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Account not Logged In

Hi, I used to use Firefox for quite some time. Recently I migrated from Edge to Firefox again. I logged in My Google, Yandex and other websites using Firefox to remember … (read more)

Hi, I used to use Firefox for quite some time. Recently I migrated from Edge to Firefox again. I logged in My Google, Yandex and other websites using Firefox to remember the information. But After every session (closing firefox and reopening), I have to log in once again repeatedly! Firefox remembers the password and username but does not stay logged in. I found a solution by NOT logging in my Firefox account on the corner of the browser. But I'd very much like to keep logged in my Browser Firefox main account and other website accounts as well. Thank you very much for reading, Stay safe, have a great day.

Asked by God_of_Despair 1 year ago

Last reply by FredMcD 1 year ago