Showing questions tagged:

Display problem with Threads website

The threads.com website looks very strange. In all other browsers it displays fine, but Firefox shows enormous size icons and barely visible text, with no formatting. Ple… (read more)

The threads.com website looks very strange. In all other browsers it displays fine, but Firefox shows enormous size icons and barely visible text, with no formatting. Please see attached screenshots. Tried to clear cache, cookies, etc. - nothing worked. Please help!

Open 18

Firefox not performing adequately.

I can't always sign into my bank with Firefox but can with Safari. Sometime it works and other times it doesn't and I get an error message. If I switch to Safari, I nev… (read more)

I can't always sign into my bank with Firefox but can with Safari. Sometime it works and other times it doesn't and I get an error message. If I switch to Safari, I never have a problem signing in. Can you tell me what's going on and how to fix it?

Also, I can't do health video calls with Firefox. I can see the person but they can't hear me. I've tried everything I know to do the get it working to no avail. However, if I do a Zoom teleconference, I generally don't have any problems. The problems come when my doctor's facility sets up the video call. I don't know what system they use, but it's odd that it only works partially (video and no sound). I can do the video calls on my cell phone with no problems. It's only with my desktop, which I prefer to use because the screen is much easier to view. Any ideas on how to fix this problem?

Thank you, Deborah Higgins dlhig33@yahoo.com

Open 63

Can no longer access Google Maps on Android due to add-on extension Canvas Blocker causing infinite loading loop

I added Canvas Blocker on both my computer and android phone's Firefox: https://addons.mozilla.org/en-US/firefox/addon/canvasblocker/ The add-on never worked well for me … (read more)

I added Canvas Blocker on both my computer and android phone's Firefox: https://addons.mozilla.org/en-US/firefox/addon/canvasblocker/

The add-on never worked well for me and cause glitches, so I disabled and uninstalled it. But I noticed now that trying to access Google Maps via Firefox in the Android app is completely broken. The site is in a constant loading/stopping loop, flickering the address between Google Maps and the new blank page tab. There's nothing on the page, it's just white. It will keep infinitely loading and unloading itself. My computer is fine and loads Google Maps without issue, it's just the android app of Firefox on my phone that's bugging out.

  • This happens regardless of whether Canvas Blocker is installed, disabled, or uninstalled. I even tried disabling uBlock Origin thinking it might've been doing something, but it did nothing.
  • I've tried clearing the cache, it didn't work.
  • I tried clearing cookies, it didn't work.
  • I went into my Apps in Settings on my phone to clear the cache, it didn't work.
  • I restarted my phone, it didn't work.
  • My Firefox app on my phone is updated, and my phone is updated too.
  • This still happens in Private Browsing.

I can't access about: pages on my phone, so I'm completely lost on why this is broken or if this is even fixable at all. The person who made the Canvas Blocker add-on extension didn't address my issue and ignored me entirely.

I know I can just use the Google Maps app, but I don't have the space on my phone for it and I don't like how a site is broken on Firefox.

I don't wanna have to clear all my app data and uninstall and reinstall the Firefox app, I'll lose all my bookmarks and settings and add-on settings. Can anyone help me please?

Open 18

Firefox browser displays garbled characters

Firefox displays garbled characters, but other browsers do not display garbled characters on the same website.I'm sure it's not a website issue, because more than one web… (read more)

Firefox displays garbled characters, but other browsers do not display garbled characters on the same website.I'm sure it's not a website issue, because more than one website is experiencing garbled text problems. We tried solutions found online, but none of them worked, including completely uninstalling and reinstalling Firefox.

Open 72

429 errors logging in to gmx.com email Firefox/Ubuntu all of a sudden, but Ipad/Brave works.

Brave works on iPad, must be Linux/Firefox issue. https://login.gmx.com/login#.1559516-header-login1-1 status-code "429" message "Too Many Requests" request-id "f9ec64a99… (read more)

Brave works on iPad, must be Linux/Firefox issue. https://login.gmx.com/login#.1559516-header-login1-1 status-code "429" message "Too Many Requests" request-id "f9ec64a99d038a4a0fdc19793f707d42"

Works routinely, but not today. Re-booted, cleared browsing data, no help. Firefox Browser 147.0.3 (64 bit) Mozilla Firefox Snap for Ubuntu canonocal-002 - 1.0

Memory 8.0 GiB Processor Intel Core i5-4250U CPU 1.3Ghz x 4 Graphics Mesa Intel HD Graphics 5000 (HSW GT3) Disk Capacity 250.1 GB OS Name Ubuntu 22.04.5 LTS Gnome Version 42.9 Windowing System Wayland

Open 135

Office 365 web portal not working in Firefox. Works normally in Chrome and Edge.

Firefox browsers are not working on the Office 365 web portal. None of the links in the site work. The apps link for Office apps is missing. We have tried it from multipl… (read more)

Firefox browsers are not working on the Office 365 web portal. None of the links in the site work. The apps link for Office apps is missing. We have tried it from multiple computers and used both Firefox and Waterfox. The Office portal loads but is stuck on Web more and clicking on the Work tab at the top does nothing. Clicking on anything else on the page also does nothing. The same portal page works normally in Edge and Chrome.

Open 27

My barcode scanner "enter" function does not work in Firefox but is fine in Chrome

When I scan a multiple barcodes, Firefox does not add the "enter" function between them, and as a result the barcodes just stack one after another. This started happening… (read more)

When I scan a multiple barcodes, Firefox does not add the "enter" function between them, and as a result the barcodes just stack one after another. This started happening yesterday. The attached image is showing two barcodes is succession. It used to automatically add the enter function after the barcode was scanned. I have tried multiple scanners and the same thing happens. It works fine in Chrome, but I really don't want to use Chrome.

Open 9

Why doesn't Facebook work on Firefox?

Using Facebook creates an "Isolated Web Content" which makes the page run slow then crash. This has been happening for years, now and means I increasingly just don't use … (read more)

Using Facebook creates an "Isolated Web Content" which makes the page run slow then crash.

This has been happening for years, now and means I increasingly just don't use Firefox, switching to Chrome, instead.

This affects Facebook on my Mac (Sequoia) and PC (Windows 11) machines.

Open 90

Microsoft Outlook is rejecting my password when I log in using Firefox; but I can log in in using Chrome or Edge.

I am using Windows 11 on a Dell laptop. I have the latest version of Firefox installed. I have used Firefox as my default browser on this machine and O/S for the last y… (read more)

I am using Windows 11 on a Dell laptop. I have the latest version of Firefox installed. I have used Firefox as my default browser on this machine and O/S for the last year with no problems. I can use Firefox to get to other websites without issue, using either a 5G cellular connection or a WiFi connection direct from the Dell laptop. I DO NOT use password vaults or any kind of automated password entry, and I do not have any bio-metric access functions activated on the laptop; I enter usernames and passwords manually, as needed. I have accessed my Outlook Hotmail account using Firefox without problem up until about 4 weeks ago. Now, I can enter my username successfully, but when I then enter my password I get a rejection screen response from Microsoft (clicking on it, I then get a "help" screen about what to do after getting a 404 message). After navigating through a maze of screens from Microsoft I will get an opportunity to verify my identity by using my cell phone and entering a 6-digit code (essentially a form of "2 factor" identification) and then I will get access to Outlook on the Firefox browser. I should mention here, that I don't use 2 factor ID on my email or with Outlook, and after entering my password, I would have been connected to my email directly. I do NOT have this issue when I try logging in to Outlook using Chrome or Edge on the same machine. I have: rebooted my machine, reinstalled the latest version of Firefox, cleared cache, used Firefox in Safe Mode, cleared cookies and browser history, turned off tracking protection, cleared URLs from tracking protection exceptions, and tried various combinations of all of the above. I also ran "scannow" and "DISM" functions to make sure Windows is not corrupted. Nothing has fixed the problem, and, Microsoft Support claims that since the other browsers work, the problem must originate with Firefox (surprise, surprise! ...). Any assistance in what steps to take to get Outlook to accept passwords that are sent through Firefox would be greatly appreciated!

Open 63

can't login to 53.com

when attempting to login to 53.com credentials are entered, login pressed, login flashes but no login.... as if there is a pop up or something that should occur and does… (read more)

when attempting to login to 53.com credentials are entered, login pressed, login flashes but no login.... as if there is a pop up or something that should occur and doesn't. On edge it works fine, press login and a clock like symbol overlays the login button and then you are in....

Open 135

Site Won't open

Hello, I watched EVERY episode of THE CHOSEN Series from Season 1 thru 5 three times over the past year or so. After accessing each episode, I copied the link, then e-… (read more)

Hello,

 I watched EVERY episode of THE CHOSEN Series from Season 1 thru 5  three times over the past year or so.  After accessing each episode, I copied the link, then e-mailed it to myself (in THUNDERBIRD), and when it came back, I saved it in a folder in T-BIRD.  I saved them in order of sequence, and also saved the discussion video links that followed each episode.  Over the course of time,

I HAD been able to click on the links to watch each episode again, each time absorbing more of the content. The creator of THE CHOSEN series sent out a message at the beginning of Lent, suggesting that it would be a great way to prepare for the EASTER celebration to watch one episode per day, starting with Season 1 / Episode 1. I tried to do this. When I clicked on the link, the screen refreshed; I got the background screen in a grayed-out mode with 3 white dots, showing that the content was loading. However, after waiting several minutes, the episode never loaded, nor did the video begin. I tried different episodes, not only from the same season, but randomly from other seasons. Still the same results. The video would not properly load. At first, I thought it may be with THE CHOSEN files, so I contacted their Technical Help personnel. They replied with some requests for add'l input, offered some suggestions - nothing worked. I was still essentially locked out. The agent eventually informed me that she had escalated this request to a deeper investigation unit. Their final recommendation was to clear the Cookies & memory cache.

 I am not technically proficient in WINDOWS - I find it very intimidating & very hard to understand all the technical jargon that is associated with the operating system.  Because their suggestion was not 'step-by-step' instruction, I was unsure IF this memory cache clearing process was something to be done through a Windows utility or somewhere else.  I have no one to ask

for assistance. I could not find any such operation. Then, I turned to FIREFOX, and I found in the 'Settings' section, there was some mention of clearing the memory cache, etc., so I tried them, not really sure of what I was doing. After doing this, I re-started the PC, hoping that the video(s) would run, but none of the links that I tried reacted any different from what I described above. And, so I'm still locked out, not only of these past episodes of THE CHOSEN series, but also of several independent links that THE CHOSEN group has sent out in the most recent several months.

 The irony of it all is that this problem seems to be isolated to THE CHOSEN sites because I've had NO problem opening any other links, whether news organizations or any other content, including YouTube, or personal videos sent from family members and/or friends.
 For completeness sake - H-P Tower style PC, running WINDOWS 10 HOME on a 1TB solid state C: drive.  Malware programs include MALAWAREBYTES (subscribed version), CCLEANER (modern release, but freeware) & SPYBOT (also modern release, but freeware).  In both cases, I originally had paid subscriptions to both CCLEANER & SPYBOT, but when the effective periods ended, I did not renew either one.

Thank you. robert h.

Open 24

Copy and Paste into Firefox

I use Firefox on a Mac to access Brightspace for my classes. I also use Grammarly. When copying text from the Grammarly widgets and pasting it into the Brightspace HTML e… (read more)

I use Firefox on a Mac to access Brightspace for my classes. I also use Grammarly. When copying text from the Grammarly widgets and pasting it into the Brightspace HTML editor, the text is stripped of hard returns, causing paragraphs to collapse without any breaks between them.

I have tried pasting as unformatted text, and the issue persists. This issue does not occur in Chrome, so I suspect it is due to how Firefox handles clipboard data. I have not found a workaround or resolution for this.

Open 126

Why can't I get into CNBC.com like I did for many years?

We had a power outage in our area. Afterwards when the power was back on I could no longer get CNBC.com to work properly. It kinda opens but nothing goes live nor do th… (read more)

We had a power outage in our area. Afterwards when the power was back on I could no longer get CNBC.com to work properly. It kinda opens but nothing goes live nor do the videos play. If I switch to Chrome everything works, but I like Firefox! Lynn Nichols

Open

After siging in to a website such as Marriott, I get an access dednied message when conducting a search.

When using Firefox to access certain sites on this laptop such as Marriott.com, United.com, AA.com and Spirit.com, after I login and start a search I get an Access Denied… (read more)

When using Firefox to access certain sites on this laptop such as Marriott.com, United.com, AA.com and Spirit.com, after I login and start a search I get an Access Denied message. However, when using Firefox on another laptop I am able to d a search for a reservation on these sites. This leads me to believe a setting on this specific machine has been changed and I do not know how to correct the situation.

Access to the above sites works without any issues on Chrome or Edge.

Open 81