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Connection not secure / Unable to connect error messages when trying to access the web

Any time I try to connect to the internet, Firefox claims either I am offline or the connection is not secure. I know I have a connection as I can access the support site… (read more)

Any time I try to connect to the internet, Firefox claims either I am offline or the connection is not secure. I know I have a connection as I can access the support site and every other website on an entirely different browser. I have tried refreshing the page, double-checking Firefox is allowed through the firewall, cleared cache, cleared all cookies and site data, nothing I've done is working. Firefox just randomly stopped connecting a few days ago and I had the same issue with Google Chrome last month, which is when I made the switch to Firefox.

If anyone knows anything that could maybe help, that would be great. Thank you so much!

Asked by Rory 2 months ago

Credit Card autofill breaks after system reboot

Similar to this problem: https://support.mozilla.org/en-US/questions/1360287 . I am using Debian 12, i3wm, and Firefox 127.0.1 After adding a new credit card to Firefox… (read more)

Similar to this problem: https://support.mozilla.org/en-US/questions/1360287 .

I am using Debian 12, i3wm, and Firefox 127.0.1

After adding a new credit card to Firefox, I can go to any website that needs credit card info and it will auto fill successfully. When I reboot my computer and then try to auto fill credit card info, Firefox prompts me for the password to the "Default" keyring, but it does not autofill (something in the input box flashes quickly then it goes blank again). Firefox will not autofill again until I add a new credit card.

I had no success with Firefox in Troubleshooting mode either.

Asked by crawforc3@gmail.com 2 months ago

Firefox Privacy app changing all the time

This has been going on for a length of times, the Privacy app or window keeping changing when I used it. This morning, it started back when trying to close it to go to an… (read more)

This has been going on for a length of times, the Privacy app or window keeping changing when I used it. This morning, it started back when trying to close it to go to another website. Also, the middle part of the privacy screen keeping changing.

Firefox is not secure because there is something going on every day with the settings. They keep changing on me.

Asked by Yolanda 2 months ago

Change primary email address

Trying to replace my primary email with a secondary email. I've tried to add a secondary email to my account, but the confirmation code does not reach my primary email. I… (read more)

Trying to replace my primary email with a secondary email. I've tried to add a secondary email to my account, but the confirmation code does not reach my primary email. I've checked junkmail and spam, but no confirmation email there either.

Asked by Moqu 2 months ago

AutoFill = Not Working

Already have configured correctly via https://support.mozilla.org/en-US/kb/control-whether-firefox-automatically-fills-forms if i land in a form that wants an email FF d… (read more)

Already have configured correctly via https://support.mozilla.org/en-US/kb/control-whether-firefox-automatically-fills-forms

if i land in a form that wants an email FF does not fill in

Asked by bobmane 2 months ago

OCSP querying despite being disabled

Good day, I was experiencing a time related issue when my system clock was unexpectedly lagging behind. I was trying to connect to my https proxy while noticing. I had d… (read more)

Good day,

I was experiencing a time related issue when my system clock was unexpectedly lagging behind. I was trying to connect to my https proxy while noticing. I had disabled ocsp querying and hard-fail to avoid any issues. So far, nothing was out of the ordinary. What really surprised me however, was that i was getting the OCSP_FUTURE_RESPONSE error all of a sudden. It should have never attempted querying the ocsp server in the first place. why then am i getting this error message?

Asked by Flin234 2 months ago

Data embedded in "object" tag is not loaded, depending on which Firefox profile I use. What setting controls this?

In Firefox 115.8.0esr on linux RHEL7, I am loading a local html page (using file:///...) that I created. Inside the html page, I have a tag "<object id="hiddenDataObj… (read more)

In Firefox 115.8.0esr on linux RHEL7, I am loading a local html page (using file:///...) that I created. Inside the html page, I have a tag "<object id="hiddenDataObj" data="abc.txt">" where abc.txt is a text file in the same directory as the html file. Using my default profile, the data is loaded and some downstream javascript runs as expected. When I use an alternate profile and try to load the exact same page, I get a javacscript error "Uncaught TypeError: hiddenDataObj.contentDocument is null." It is not null when I run my default profile.

I'm trying to figure out what setting in my profile is enabling/disabling the loading of the data so that I can change it. I've gone to about:preferences and scrolled through and it seems like all settings I see are the same between the two profiles.

Thanks for any help.

Asked by Richard Gilmore 2 months ago

Появляется всплывающее окно "Не позволять /название сайта/ снова вас запрашивать" Как его убрать чтобы больше не появлялось?

Стало появляться всплывающее окно в центре браузера при входе на все сайты с надписью "Не позволять dzen.ru (или другим сайтам) снова вас запрашивать". Как убрать это ок… (read more)

Стало появляться всплывающее окно в центре браузера при входе на все сайты с надписью "Не позволять dzen.ru (или другим сайтам) снова вас запрашивать". Как убрать это окно чтобы оно больше не появлялось?

Asked by masha 2 months ago

primary password

Hello. I have window10. I have primary password which must entered before accessing any site. or the last 3days my computer asks me repeatedly to enter my primary passwor… (read more)

Hello. I have window10. I have primary password which must entered before accessing any site. or the last 3days my computer asks me repeatedly to enter my primary password. and the circle goes on.

So I am unable to use my computer.

I was searching for a support phone number to explain myself better. Sadly I could not find any number. Please help. Thank

Asked by adelhart 2 months ago

I can't open Youtube.com. I get a message that says "Did not connect: Potential Security Issue"

Today all of the sudden, one of my computers running Firefox won't connect to Youtube at all. It says security issue with HSTS. It also says there there is nothing I can … (read more)

Today all of the sudden, one of my computers running Firefox won't connect to Youtube at all. It says security issue with HSTS. It also says there there is nothing I can do to resolve it. Surely that can't be true. Youtube runs on every other computer in the office just fine.

Here is a screen capture of the message:

Asked by kirk2892 2 months ago

I need to access a site and Firefox is blocking it, saying Certificate not safe? But this is the Spanish National site?

I really need to access these sites to install and use my Digital Password in Spain. This is Urgent and I am being prevented. I do not get the accept the risk and proce… (read more)

I really need to access these sites to install and use my Digital Password in Spain. This is Urgent and I am being prevented. I do not get the accept the risk and proceed option?

Asked by mamie2006 2 months ago

Require device sign in to fill and manage passwords

Hello, Ref: https://support.mozilla.org/en-US/kb/firefox-password-authentification-prompt I am trying to get FF Windows to use my fingerprint scanner to authenticate th… (read more)

Hello,

Ref: https://support.mozilla.org/en-US/kb/firefox-password-authentification-prompt

I am trying to get FF Windows to use my fingerprint scanner to authenticate the password manager functions. When I select the Subject option in Settings, then select More Options, I only see options for PIN or "Use Different Account". If I use a PIN to enable this option, then disable the option, I get a choice to select to Fingerprint or PIN. Is this a bug, or by design? I would like to always use fingerprint to access the password manager vs. PIN.

Thanks,

Terry

Asked by tagarrity 2 months ago

Mozilla, upon being launched, requested administrator privileges to perform an update

When I launched Mozilla, it asked for the system admin password to perform an update. I had never encountered anything like this before, but unfortunately, I entered my c… (read more)

When I launched Mozilla, it asked for the system admin password to perform an update. I had never encountered anything like this before, but unfortunately, I entered my credentials instinctively. When I realized that the browser had never asked for credentials for an update before, I checked the update history. According to the history, the last update was the day before. Additionally, I checked the modification dates of the files updater.exe, maintenanceservice.exe, and maintenanceservice_installer.exe, and they match the date when Firefox requested administrator privileges. I would like to know what could have caused this situation and whether it could have compromised the security of my Windows system.

Asked by witoldkania3 2 months ago

Password Manager and "Used" date

Hello, I noticed something strange on my account under my password manager and want to make sure it is not a security issue. Under my Password Manager, I noticed that … (read more)

Hello,

I noticed something strange on my account under my password manager and want to make sure it is not a security issue.

Under my Password Manager, I noticed that a majority of my saved passwords (unless used recently) all have the last "used" date as April 5, 2024. These are on accounts that I do not access frequently and they all have the same "used" date.

Why would this be the case?

Thank you so much, Brianna

Asked by brianna.k.stock 2 months ago

Stop pop-ups from a specific site when I'm not even on that site

Almost daily on Firefox, I get pop-ups like the one shown in the attached image. I have, a few times, bought items on MrTortilla's website and that's fine. What I don't… (read more)

Almost daily on Firefox, I get pop-ups like the one shown in the attached image. I have, a few times, bought items on MrTortilla's website and that's fine. What I don't want it pop-ups from them daily when I'm not even on their site. Where do I go in Firefox to say, "I'm not open to pop-ups from this site"? Somehow it must be listed as okay. Please don't tell me to delete all cookies because I like the prefills from most of them. If there's a specific cookie I need to delete, please explain how to get to that. Hopefully, it's just a setting somewhere of sites that are allowed to send pop-ups and I can be guided there to remove mrtortilla.com from that list. Thanks!

Asked by improv 2 months ago

I have Win 11 Lenovo notebook that requires me to sign in each time I open Outlook or YouTube when I use the Firefox Browser. Edge and Chrome do not require a sign each time i use Outlook and/or YouTube. A setting in Firefox clearly is che cause.

I have a Lenovo Win 11 notebook that now requires me to sign in each time I open Outlook or YouTube when I use the Firefox Browser. Edge and Chrome do not require a sign… (read more)

I have a Lenovo Win 11 notebook that now requires me to sign in each time I open Outlook or YouTube when I use the Firefox Browser. Edge and Chrome do not require a sign each time I use Outlook and/or YouTube. A setting in Firefox certainly seems to be the cause. I reinstalled Firefox, still same broblem.

A week or two ago I had no issues with Outlook and YouTube. It happens now every time I Open Outlook and YouTube.

I now use EDGE and have stopped using Firefox which has been my preferred browser for years.

Best regards,

Jim Challender


Cell [edited out phone# and address information from public support forum]

Asked by Grampa Grumpy 2 months ago