Showing questions tagged: Show all questions

You've started pestering me for a "Primary Password" that I've never had. I had to go through a "forgot password" procedure to sort it out.

What a nuisance. As the subject says - I've never had a Primary Password. All of a sudden you're being a nuisance over it, so I've created one via your "Forgot Password" … (read more)

What a nuisance. As the subject says - I've never had a Primary Password. All of a sudden you're being a nuisance over it, so I've created one via your "Forgot Password" procedure. As I never EVER want Mozilla to remember passwords for me, and that appears to be one of the reasons you give for having a "Primary Password", I find this change highly objectionable. Just regard this as feedback, because I imagine that now I'll be saddled with my "Primary Password" forever, or until I change to a different browser. John Gipps

Asked by JohnGipps 2 months ago

I do not know mozilla master password

bold textI do not remember ever having a Mozilla master password. Because I do not remember having a master password I do not have a recovery key. How can I find these if… (read more)

bold textI do not remember ever having a Mozilla master password. Because I do not remember having a master password I do not have a recovery key. How can I find these if they do in fact exist/

Asked by lyonstrings 1 month ago

Why does firefox ask me for my primary password when I'm signing into my bank?

All of a sudden Firefox has a popup window that asks me for my primary password whenever I try to access one of my bank accounts. I'm just used to signing in with my save… (read more)

All of a sudden Firefox has a popup window that asks me for my primary password whenever I try to access one of my bank accounts. I'm just used to signing in with my saved password on each bank's website. Is this something new? Is there some kind of master password that can sign in to all of my accounts? I'm concerned about security issues.

Asked by Suzie Emmons 3 weeks ago

primary password on startup

Firefox is now asking for primary password every time it starts, even before any site that required a sign-in. This just started. How can I stop this annoyance, but sti… (read more)

Firefox is now asking for primary password every time it starts, even before any site that required a sign-in. This just started. How can I stop this annoyance, but still keep the primary password for sign-ins?

Asked by myfx 1 month ago

mater password browser login issue or bug.

When I open the Firefox browser, it asks me for a password and gives two options: Sign In and Cancel. Normally, if I enter the correct password, I can access the browser.… (read more)

When I open the Firefox browser, it asks me for a password and gives two options: Sign In and Cancel. Normally, if I enter the correct password, I can access the browser. If I press Cancel, access should be denied and the browser should close. However, this is not happening. When I press Cancel, the popup window disappears, but anyone can still use the browser, although they cannot access the saved autofill passwords. Could you help address this bug or issue?

Asked by syeddaniyalrazazaidi 2 months ago

Primary Password reset Windows 11 pro

Try to setup Thunderbird POP3. Keeps asking for a primary password I never set. I do have a password for Mozilla Firefox, used to log-in and create this question. POP3 Y… (read more)

Try to setup Thunderbird POP3. Keeps asking for a primary password I never set. I do have a password for Mozilla Firefox, used to log-in and create this question. POP3 Yahoo has been real trouble since the MSFT update as of Novemeber/December 2025.

Asked by samsphillips 2 months ago

  • Archived

Password

I accidentally updated my email site password to the wrong one. Previously, I had the correct one saved in Mozilla, but the wrong one were overwritten and I lost access t… (read more)

I accidentally updated my email site password to the wrong one. Previously, I had the correct one saved in Mozilla, but the wrong one were overwritten and I lost access to my email account. Is it possible to recover the password from before it was overwritten with a new one? I have no other way to get to my email, it was created long time ago and I had no backup email connected to it. You are my only hope to recover it- I checked all other options. Please help my case. Thank you for your time dear support grand master.

Asked by Rafał Stegliński 1 year ago

Last reply by TechHorse 1 year ago

It is not possible to use the Primary Password.

In version 146.0.1, or perhaps even earlier, I noticed that if you set a Primary Password to log in to the browser, you can reset it and log in simply by clicking the "Ca… (read more)

In version 146.0.1, or perhaps even earlier, I noticed that if you set a Primary Password to log in to the browser, you can reset it and log in simply by clicking the "Cancel" button. This allows you to access all of your user tabs and links. I hadn't noticed this before. It defeats the purpose of setting a Primary Password. I noticed similar issues in the Tor browser, but you can't set a Primary Password there at all, even though the feature is there, and it's built on the Fire Fox engine. Please fix this issue. No buttons should allow you to log in without entering the correct Primary Password.

Asked by VitaMine 2 months ago

Last reply by TechHorse 1 month ago

How to turn off Firefox requirement to enter password to access Firefox

I receive multiple password requests when using the Firefox browser. Every website, every link change, every everything? How do I turn Firefox's password requirement of… (read more)

I receive multiple password requests when using the Firefox browser. Every website, every link change, every everything? How do I turn Firefox's password requirement off?

Asked by Pam K Marten 2 months ago

Last reply by Denys 2 months ago