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I can no longer login to my CNN.com accout, it happened about 3 browser updates ago, I can still login on Chrome, I've tried clearing cache.

the problem started 2 or 3 updates ago. I keep hoping the latest update will fix the problem. I can still access using Chrome. I've tried clearing cache and turning of… (read more)

the problem started 2 or 3 updates ago. I keep hoping the latest update will fix the problem. I can still access using Chrome. I've tried clearing cache and turning off ETP

Open 1 10

Hello, Support Staff, why is Firefox slowing and making my emojis and GIFs on LinkedIn so hard to access?

I don't understand the reason Firefox is slowing down and making my emojis and GIFs on LinkedIn very difficult to access. This isn't a problem on other sites. Any soluti… (read more)

I don't understand the reason Firefox is slowing down and making my emojis and GIFs on LinkedIn very difficult to access. This isn't a problem on other sites. Any solutions? Thank you for your consideration. marlem388

Archived 1 162

Slow loading on pages that have resourses that do not reply or are slow.

When loading some pages, after the latest update to Firefox, I noticed that many websites started, loading slowly or waiting for other content requested by scripts to tim… (read more)

When loading some pages, after the latest update to Firefox, I noticed that many websites started, loading slowly or waiting for other content requested by scripts to time out before continuing to load the content of the page. Some taking 20-100 seconds to throw an http error/timeout in the network tab. I even tried it having all my extensions disabled, vanilla FireFox and I still have the above issue.

The only fix I have now is using uBlock or some other plugin to block the url's of resources that are not loading or have been timing out. One such website/url being cdn.cookielaw.org has been the worst making it seem like some websites were straight up broken and unable to load.

Anyway I have fixed this issue by doing the above and blocking the urls of content that doesn't load but I don't think this is intended behavior as I can't reproduce it on other browsers besides FireFox.

Open 1 80

firefox cannot access some web video online

i try access some web video online but can't access example is www.123-hdd.com or www.037hd-movies.com When i access it sow message error is. Hmm. We’re having trouble f… (read more)

i try access some web video online but can't access example is www.123-hdd.com or www.037hd-movies.com When i access it sow message error is.

Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.123-hdd.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

but i try by chrome or microsoft edge can open the website normally. Please help me. how to fix this error.

Archived 1 331

unable to log into bank acct with Firefox

When I tried logging into my bank account today using firefox it says that I entered something wrong and wont let me log in, it has always worked before. I tried using E… (read more)

When I tried logging into my bank account today using firefox it says that I entered something wrong and wont let me log in, it has always worked before. I tried using Edge and logged right in

Open 1 20

Embedded YouTube videos displaying that 'autoplay is disabled' when it isn't, only on Firefox

I've embedded a Youtube video from our company's YouTube page into our website. It works fine on Chrome, but on Firefox it displays the error message: 'Video unavailable … (read more)

I've embedded a Youtube video from our company's YouTube page into our website. It works fine on Chrome, but on Firefox it displays the error message: 'Video unavailable Playback on other websites has been disabled by the video owner Watch on YouTube' I have not disabled playback on other websites. Where could this problem be? It looks unprofessional for the video not to be working.

Any help would be much appreciated.

Archived 1 341

Latest update broke my program in Firefox and then in Firefox for Developers.

Some faces of a 3d box are now invisible. The HTML is correct and the Inspector shows the faces in pale blue correctly. This worked for many months before the latest upda… (read more)

Some faces of a 3d box are now invisible. The HTML is correct and the Inspector shows the faces in pale blue correctly. This worked for many months before the latest update to Firefox. I tried it in Safari and it worked, but I am used to Firefox. I tried Firefox for Developers and it worked until the update today, 5/1/26. Please help.

Open 1 20

Firefox in UK: Met Office weather forecast not loading

Hi Mozilla support Having used MetOffice daily forecasts for many years, 3 days ago it stopped working on my desktop. I still have Windows 7 but always the latest versio… (read more)

Hi Mozilla support Having used MetOffice daily forecasts for many years, 3 days ago it stopped working on my desktop. I still have Windows 7 but always the latest version of Firefox, and everything else works fine in Firefox (including other weather forecast websites thankfully). A page of Met Office headings appears instead of the forecast.

I emailed them yesterday and this is the reply: 'To see the public website in the previously recognised format, you would need to upgrade the browser version you are using or the Operating System of your device. This issue is affecting users on unsupported mobile devices (phones/tablets) as well as those on PCs and Laptops with unsupported software on them. As per our Met Office Website Policy page - which details the level of support we offer and to which browsers – we currently only support the latest two versions of Chrome and Safari; the latest version of Edge and Samsung Internet; finally the latest version of Firefox only being partially supported. This policy has been developed to comply with the World Wise Web Consortium (W3C) AA Accessibility Standards. It also details the Decision Tree of which versions would continue to be supported or no longer supported We appreciate this may be frustrating, but without updating or replacing this unsupported software/hardware you will be unable to view the public weather website in the correct format.'

Since it says 'the latest version of Firefox only being partially supported' I guess there is nothing else I can do to access their forecast (apart from getting new PC and using Windows 11, which I will be doing later this year). Kind regards, Katy

Solved Archived 1 272

shorts are always tilting

when i open shorts on youtube for example, the screen tilts after the 3rd video. i have to close the window then restart it, so it works. however, it continues to do the … (read more)

when i open shorts on youtube for example, the screen tilts after the 3rd video. i have to close the window then restart it, so it works. however, it continues to do the same later.

also, i am not being able to scroll down through facebook nor linked in. but on other search engines such as edge or chrome, everything works seamlessly

thanks

Archived 1 60

Spining circle

Still having trouble viewing Fox News with a spinning circle. The link below may provide some help in providing an answer. Tried other browsers and all seem to work OK. A… (read more)

Still having trouble viewing Fox News with a spinning circle. The link below may provide some help in providing an answer. Tried other browsers and all seem to work OK. Any help would be appreciated.

https://www.foxnews.com/entertainment/alec-baldwin-his-brother-stephen-baldwin-involved-new-york-car-crash
Archived 1 110

sites don't load

firefox is keeping me from accessing certain sites. why. do i need to switch to safari to access the sites. they do load on safari. can it be fixed or do i need to chan… (read more)

firefox is keeping me from accessing certain sites. why. do i need to switch to safari to access the sites. they do load on safari. can it be fixed or do i need to change?

Archived 1 351

eBay.co.uk

Every time I open eBay on Firefox I have trouble getting the items to show and some times it just freezes on the item that I am trying to buy and it slow opening pages. … (read more)

Every time I open eBay on Firefox I have trouble getting the items to show and some times it just freezes on the item that I am trying to buy and it slow opening pages.

Archived 1 200

Firefox not opening certain websites and the time to open is very slow.

I have been having an issue with Firefox opening certain websites and unfortunately my self and other friends are forced to use Chrome. It is even difficult to contact a… (read more)

I have been having an issue with Firefox opening certain websites and unfortunately my self and other friends are forced to use Chrome. It is even difficult to contact anyone at Mozilla on this issue. If we Mozilla doesn't show concern we will easily make the complete transition over to Chrome. This is the fourth time I asked for help and have tried trouble shooting the issue from posts listed. We are sick and tired of trying to get this issue resolved and have been with Firefox for over ten years. Does anyone at Mozilla care? No phone numbers, no direct contact? Why the hiding? Obviously we are all pissed off about this issue.

Charles Simonet [email removed]@hotmail.com

Locked Archived 1 210

when logging into "my telus" returns (type "PingFedError" status 500 fields [] message "PingFed: [400] Client id does not match the id of the client to whom the authorization code was issued.")

Is this perhaps because of the email i use for Mozilla login is different? Also Firefox is not my default browser on this windows PC, Microsoft Edge is, (although rarely … (read more)

Is this perhaps because of the email i use for Mozilla login is different? Also Firefox is not my default browser on this windows PC, Microsoft Edge is, (although rarely used) when I do sign in with Edge the login proceeds normally. any suggestions? this is obviously not critical but I am seeking clarification.

Archived 1 71

Hulu does not in Firefox properly, but does in Chrome

Hulu does not work in Firefox properly, but does in Chrome. Browsing HULU in Firefox has not worked frequently, especially in Prime time, but it has worked in other web b… (read more)

Hulu does not work in Firefox properly, but does in Chrome. Browsing HULU in Firefox has not worked frequently, especially in Prime time, but it has worked in other web browser with no problem.

Archived 1 270

Firefox jumps to top of page after I select a checkbox and search results refresh

Greetings, On cargurus website for example there are many filters which contain multiple checkboxes each. If I scroll down to a section and select a checkbox, the results… (read more)

Greetings, On cargurus website for example there are many filters which contain multiple checkboxes each. If I scroll down to a section and select a checkbox, the results refresh and takes me back to the top of the page. The problem is that sometimes I want to select more than one checkbox in a filter or choose checkboxes in the next filter to select a checkbox. When I search for cars I may end up selecting more than 10 filter checkboxes to get the results I want. If I have to scroll back down to where I left off each time, it takes a lot of time to run a query. This jumping to the top does not happen using Chrome, so there must be something in firefox that can be adjusted but I cannot find it. I only used Cargurus as an example, but it happens on all sites with checkboxes. Keep in mind I am not a programmer so I don't know how to add code to websites or firefox settings. Thank you, Mark Sufka

Archived 1 230

eBay errors

When I access eBay using Firefox I cannot access the choices on screen so unless there are no choices I cannot buy anything. I have tried Google Chrome which workd but I … (read more)

When I access eBay using Firefox I cannot access the choices on screen so unless there are no choices I cannot buy anything. I have tried Google Chrome which workd but I prefer to use Firefox and I would like someone to investgate this problem which has arisen with the last two Windows 11 uodates.

Archived 1 80