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Firefox Helper Tool

MacBook Pro M4, OS v 26.0.1 Firefox runs fine as administrator. There is an issue with standard users. I have completely uninstalled and reinstalled Firefox multiple time… (read more)

MacBook Pro M4, OS v 26.0.1 Firefox runs fine as administrator. There is an issue with standard users. I have completely uninstalled and reinstalled Firefox multiple times from the Firefox webpage. When I try to run Firefox as a standard user a screen pops up. Firefox is trying to install a new helper tool - enter admin name and password. After I enter the user name and password the pop up screen disappears. If I click on the Firefox icon the same pop up screen appears again. I can select cancel, however, when I go to the Firefox icon it is bouncing up and down for several minutes. If I click on the Firefox icon again after it stops bouncing the process repeats itself.

One last thing Firefox was running fine until the latest update on 11/02/2025.

How can I resolve this issue?

Regards, David

Asked by corleydl 1 month ago

  • Archived

Printing to PDF makes unsearchable PDF file

I have not noticed this before upgrading my Mac to Sequoia 15.0, using latest Firefox browser update, but "printing to PDF" which I used in the past extensively, makes a … (read more)

I have not noticed this before upgrading my Mac to Sequoia 15.0, using latest Firefox browser update, but "printing to PDF" which I used in the past extensively, makes a PDF file that causes the letters to be one ASCII number off. So if I type into the "search" field "p", then all the "o's" are highlighted. I can only enter a search term if I usean "ASCII number +1" technique, so I can search for "get" by typing in "fds". Numbers are searched for as in the past. This is not happening if I make a PDF using my Safari browser, all the PDF words are correct and searchable as in the past. Anyone have insights as to why this might be occurring? I will try restarting in "safe" mode and re-downloading Firefox as is suggested in some of the articles here. Thanks!

Asked by rnspzgfkyg 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Can't download files from MacbookPro all of a sudden

All of a sudden I am not able to download files on my MacbookPro in Firefox. I am using Version 126 on Mac OS 12.7.5 Monterey. Downloads are working if I use Safari, bu… (read more)

All of a sudden I am not able to download files on my MacbookPro in Firefox. I am using Version 126 on Mac OS 12.7.5 Monterey.

Downloads are working if I use Safari, but I do not use it. I just used it for testing purposes. Is anybody else having this problem? I've already "refreshed" Firefox per their suggestion.

Asked by ddown199 1 year ago

Last reply by gijs 1 year ago

  • Archived

clearing history

When I clear History and cache, either using the menu or quitting the browser (which has the preference set to clear upon closing), then go back to the same Web site I wa… (read more)

When I clear History and cache, either using the menu or quitting the browser (which has the preference set to clear upon closing), then go back to the same Web site I was on, it uses an old version of the page not one that I revised and uploaded on the server. How do I force it to go look in the server anew, or stop using files that I thought I could clear.

I am using Firefox 115.150 esr or MAC 10.15.7.  Thank you.

Dean

Asked by Dean Tolan 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Force a scrollbar on a page that has none ( but still has info leow bottom of screen)

I need to fora a scrollbar on a page that "pops up" but lacks scrollbar handelsbanken ( owner of the page) is not helpful Firefox 115.13 64 bit /edit: moved threa… (read more)

I need to fora a scrollbar on a page that "pops up" but lacks scrollbar

handelsbanken ( owner of the page) is not helpful

Firefox 115.13 64 bit



/edit: moved thread from Firefox for iOS (iPhone/iPad) to Firefox section as this appears to be about Firefox on macOS.

Asked by tsar.peter 1 year ago

Last reply by cor-el 1 year ago

  • Archived

adding web shortcuts to home page on mac

bold textbold text I absolutely cannot find a way to add website shortcuts to Firefox home page on a mac iOs Sonoma. Found several sets of directions, but nothing works.… (read more)

bold textbold text I absolutely cannot find a way to add website shortcuts to Firefox home page on a mac iOs Sonoma. Found several sets of directions, but nothing works. This is driving me crazy, so please tell me how to easily accomplish this using the tools of Mozilla for iOS Sonoma. Many thanks!

Asked by 77dogyogi 1 year ago

Last reply by James 1 year ago

  • Archived

Profile Data Lost

Hello! Ok, first of all, I know I did something really stupid. Firefox was not loading for me, so I used Clean My Mac to uninstall it and reinstall it. I did not realize… (read more)

Hello!

Ok, first of all, I know I did something really stupid. Firefox was not loading for me, so I used Clean My Mac to uninstall it and reinstall it. I did not realize that my profile information (bookmarks/passwords) was saved locally, and I didn't back anything up.

I know! Very stupid. I've already tried using a data recovery software, and that did not help at all. I think my original profile data might be lost.

However, I have sync on, and all of the profile data on my phone is still there. Is there any way to transfer all of my bookmarks and passwords from my phone to my desktop?

Asked by leilausaad 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Bookmarks Toolbar

Since the last update of Firefox, I now have to right-click and select "alway Show" the Bookmarks Toolbar. Then it disappears when I go to a site!!! Please tell me this i… (read more)

Since the last update of Firefox, I now have to right-click and select "alway Show" the Bookmarks Toolbar. Then it disappears when I go to a site!!! Please tell me this is a glitch and you'll fix it soon because the toolbar always shiowes uder the search bar and this right-click-select is really anoying. I use a MacBook Pro runig Sonoma 14.3.1..... thx for your promp attention BZ

Asked by bill.zarges 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Page Loading next to New Tab upon start

See screenshot. Not exactly a tab, however the last web page viewed when the prior session of Firefox was closed, auto loads next to the first tab upon starting Firefox … (read more)

See screenshot. Not exactly a tab, however the last web page viewed when the prior session of Firefox was closed, auto loads next to the first tab upon starting Firefox again. This is the white checkmark on maroon circle in the upper left of the image. I went directly to settings using my opening tab. Have been through all settings multiple times turning things on and off and cannot figure out how to get rid of this feature of loading the last page used as a clickable icon (icon from page, such as the Home Depot icon would appear there instead of the Intuit checkmark if I had last been on the Home Depot site). How do I get rid of this auto-load?

Asked by jacksonjm9 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

What has happened to containers?

It used to be that Firefox had different containers. I kept separate ones for shopping, banking, Facebook, etc. Now I had to erase my MacBook Pro IOS, and after a few day… (read more)

It used to be that Firefox had different containers. I kept separate ones for shopping, banking, Facebook, etc. Now I had to erase my MacBook Pro IOS, and after a few days of trying to use Safari, I installed Firefox. But I can no longer see the possibility of using containers. I found them particuarly helpful when I had more than one account for a certain platform - with containers, I didn't need to sign out and sign in to switch users. It also (supposedly) kept Facebook from tracking our interests. Has Firefox done away with containers? Or have I simply forgotten what they are called (buckets, maybe?). I searched and searched the help articles to no avail. If they have done away with them, why?

By the way, Chrome (which I had to use at work) started offering a similar product and it was also very helpful.

Asked by redwoodchoirs 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Compatibility with MacOS big Sur

i have bought another mac 2013 with big Sur system installed and i am not seeing firefox in the app store ? is there any solution how can i get in my mac ? … (read more)

i have bought another mac 2013 with big Sur system installed and i am not seeing firefox in the app store ? is there any solution how can i get in my mac ?

Asked by Sami Awan 1 year ago

Last reply by James 1 year ago

  • Archived

Hello I am not able to highlight and copy on any articles. Most recent update 125.0.1 on Mac.

I have not been able to highlight and copy ~ even prior to the most recent update. Even using control/ does not work. Really hating this. /edit: moved thread from … (read more)

I have not been able to highlight and copy ~ even prior to the most recent update.

Even using control/ does not work.

Really hating this.



/edit: moved thread from Firefox for iOS (for iPhone/iPad) to (desktop) Firefox section as you have macOS.

Asked by lladyon 1 year ago

Last reply by cor-el 1 year ago