Showing questions tagged: Show all questions
  • Archived

Old Email Service on account discontinued. Cannot receive confirmation code.

Can I receive my account confirmation code for my original Firefox account another way since my old email service was discontinued by the provider. I need to recover my … (read more)

Can I receive my account confirmation code for my original Firefox account another way since my old email service was discontinued by the provider. I need to recover my bookmark'd sites.

Asked by Mick Armstrong 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Resurrecting a firefox "device" and profile/session after reinstall

I'm reinstalling Windows on my computer after a hardware issue, and I do have a backup of my old data. I was using Firefox Sync, where this "device" was called "Firefox M… (read more)

I'm reinstalling Windows on my computer after a hardware issue, and I do have a backup of my old data. I was using Firefox Sync, where this "device" was called "Firefox Maison".

When I reinstall firefox on my new computer, how do I make it a continuation of the former "device"/session, rather than it being registered as a new device with the same "Firefox Maison" name ? I sent tabs from another device to "Firefox Maison" while the computer is kaput, and Ideally I would wish these tabs to appear on my new Firefox when the operation is finished - if this particular thing can't be done that's not the most important, but I think it helps understanding what kind of continuation I want to do. The restoration of my (normal) open tabs would be much more important, for example.

I managed to do that when a very similar issue happened to me some months ago, but it was clanky with appdata files, and I feared corrupting my sync session in some way, and/or losing data, so if anyone has a more reliable walkthrough, that would be ideal.

Asked by Gouvernathor 2 years ago

Last reply by Gouvernathor 2 years ago

  • Archived

Download, installand Migration

I have screens set up for working at home, and each screen has windows opened for specific tasks. The settings are set up so that after the power is turned off, I can st… (read more)

I have screens set up for working at home, and each screen has windows opened for specific tasks. The settings are set up so that after the power is turned off, I can start it up, and all the screens return to where they were when I shut it down.

I want to switch to Firefox, will all of these settings remain the same, or will I have a couple of hours resetting the system?

Asked by furbabyparents 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Mozilla Maintenance Service version issue in Windows Apps & Features (Add/Remove Programs)

When Mozilla Firefox is installed from the installer, it (optionally?) installs the Mozilla Maintenance Service. In Windows, the Apps & Features (old: Add/Remove Pro… (read more)

When Mozilla Firefox is installed from the installer, it (optionally?) installs the Mozilla Maintenance Service.

In Windows, the Apps & Features (old: Add/Remove Programs) list adds the Mozilla Maintenance Service in the list of programs it can uninstall. The version number entered here is the version number of the Mozilla Maintenance Service upon installation.

Other methods of updating Firefox may update this service (current release version: 102.0.1.8221) - however, the version number contained within the Windows Apps & Features (old: Add/Remove Programs) list is never updated, and will instead display the original installation's version number.

I'd like to recommend that this be fixed, so that the version displayed in Apps & Features (old: Add/Remove Programs) always displays the current version installed.

(One of those flaky "software updater" utilities pointed this one out to me. "You have an old version of the Mozilla Maintenance Service installed!" yes, if you go by the numbers offered by the Apps & Features list...

Asked by Greg 2 years ago

Last reply by Greg 2 years ago

  • Archived

download proctoru

hi,i try to have a TOEFL IBT home edition.and it requests me to download proctoru in my MAC. but i can't download extension through firefox. it says it will take a high r… (read more)

hi,i try to have a TOEFL IBT home edition.and it requests me to download proctoru in my MAC. but i can't download extension through firefox. it says it will take a high risk for my computer. how can i figure it out? thank you!

Asked by judyjing.2009 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

downloads failing

Trying to download nord vpn and is says "failed" tried to download a receipt for the purchase of above and it says "failed" the browser on Win 10 is set to save files to … (read more)

Trying to download nord vpn and is says "failed" tried to download a receipt for the purchase of above and it says "failed" the browser on Win 10 is set to save files to downloads

Asked by Dan Morrow 1 year ago

Answered by Dan Morrow 1 year ago

  • Solved
  • Archived

32-bit vs 64-bit on Windows 11 22H2?

Hi there. This is my first post so bare with me.  :-) We are deploying the 32-bit version of the Firefox Browser to 4 700 clients and the 64-bit version to only 8… (read more)

Hi there.

This is my first post so bare with me.  :-)

We are deploying the 32-bit version of the Firefox Browser to 4 700 clients and the 64-bit version to only 8 clients; all clients on a 64-bit Windows 10 environment. We will migrate to Windows 11 22H2 this year. The manager for the 8 clients says he wants the 64-bits version just because it's...64-bits. No other reason.

I've read that the 64-bit version can not handle Java, Media Players like VLC and mayby some other plugins. Is that still so?

What is the main reason TODAY for using 64-bit Firefox Browser instead of 32-bit, except for the use of 4 GB+ RAM?

Regards. Anders, Göteborgs Stad, Sweden

Asked by software.maintenance 2 years ago

Answered by James 2 years ago

  • Archived

Saving PDF won't duplicate document name

When trying to save PDF's, firefox use to save each file as ex/ document, document(1), document(2) etc... now when trying to auto save it is making me input a name manual… (read more)

When trying to save PDF's, firefox use to save each file as ex/ document, document(1), document(2) etc... now when trying to auto save it is making me input a name manually and won't automatically add the (#) to each file. How can i fix this? Thanks in advance.

Asked by justinwarmuth 2 years ago

Last reply by justinwarmuth 2 years ago

  • Archived

Firefox Crashes Above Version 111.0.1

Need some help with Firefox crashing. System: Windows 8.1 64 Bit instilled on a Samsung SSD, 24 GB free space, 24 Gigs RAM, Firefox installed on conventional HDD (G:\) … (read more)

Need some help with Firefox crashing. System: Windows 8.1 64 Bit instilled on a Samsung SSD, 24 GB free space, 24 Gigs RAM, Firefox installed on conventional HDD (G:\) drive, 1.03 TB free space. This has been the standing configuration for many years, working with no problems.

Problems began with FF update 111.0. Any attempt to download files (.jpg or .pdf) would cause the “save” button to freeze, and after a seconds FF would crash. If an attempt was made to change a setting FF would again crash so quickly it was impossible to attempt any changes. Oddly enough, FF update 111.0.1 fixed the issue (or so I thought) and things returned to normal. I assumed whatever caused the problem had been fixed.

Unfortunately, every update beyond 111.0.1 reverts back to the same freezing and crashing behavior. I have attempted the following with all updates above 111.0.1 in an effort to correct the issue. So far nothing has worked. BTW, Brave and Chrome work just fine.

Cleared out all cache and cookies. Changed download folder Opening in safe (trouble shooting) mode Clean install(s) Disabled hardware acceleration. Putting the entire program on C:\ drive (apparently the newer FF installer does not allow custom installations any more). Checked and updated all drivers

Currently I have disabled automatic updates as none of them have the same freeze/crash issue. I am out of ideas and would certainly be glad to get any advice. At this point Brave is going to be my new default browser. Yes, I know 8.1 is no longer supported but I am not in a position to replace this PC at the moment.

Asked by rsoden1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

password recovery

I have a Firefox account on an old laptop, which has all my passwords in it! But the laptop "died" and I now have another one which I am trying to reinstall! I thought al… (read more)

I have a Firefox account on an old laptop, which has all my passwords in it! But the laptop "died" and I now have another one which I am trying to reinstall! I thought all my passwords etc were safe and that I could recover them on my new machine once I had loaded Firefox, but passwords do not appear in the privacy and security section. Can I get all my old info back please and if so how? Many thanks Michele

Asked by the2m.wise 2 years ago

Last reply by cor-el 2 years ago