Firefox Community Forum

Hello Mozilla Support,

I am having a problem opening a Facebook account recovery/appeal page in Firefox on my Android phone.

When I open the Facebook recovery link, sometimes it shows “The link you followed may be broken, or the page may have been removed” or the page does not load correctly.

I have already tried opening the link again, but the problem continues.

Please let me know if this could be a Firefox browser issue and what steps I can take to fix it.

Thank you.

Hi,

I’ve noticed that Firefox can sometimes behave differently when opening websites that contain a lot of embedded media, scripts, or download-related information.

I was testing this with a site called BeeTVHub (https://beetvhub.com/) and wanted to know whether there are any Firefox settings, privacy protections, or extensions that commonly cause parts of a website to load incorrectly.

For example, are there particular settings I should check if a page loads normally in another browser but some content doesn't appear correctly in Firefox?

I’m mainly interested in understanding whether this is expected Firefox behavior or something specific to the website.

Thanks.

Having problems with certain websites loading full menus. Examples: ChatGPT and USPS.com. Already cleared cookies for these sites under Manage Exceptions.

Video is sent from my iPhone to Google Photos. The videos are perfect on the camera but washed out and streaked yellow/white when I watch them on the computer, which is Windows 11 . They have that overexposed look. This is an all of a sudden issue. I have never had this problem before. I am able to see the videos using Chrome with no issue. I've updated what I can and nothing seems to work. Anyone having the same issue? Also, some of the older videos that were fine are displaying in the same way now.

Hi - Just recently (within the past week) I've been running into several issues with Google Drive on Firefox, namely that it doesn't recognize that I'm online so I can't open or edit documents. When the pages do load during brief moments of connection, the page never fully loads and the little dot on the tab continues to move back and forth, showing there's still more to load.

I've tried the following with no luck: - clearing Firefox cache and cookies - signing out and signing back in to Google Drive - restarting Firefox after doing each of the above - restarting my computer - checking to make sure I have the most recent Firefox version (I do: 157.0.1)

I am able to log into Google Drive in Chrome and have no issues at all. Also, I'm not having this issue with any other websites. Do you have any guidance for me? I really don't want to move over to Chrome, but my entire job requires Google Drive, Google Docs, Google Sheets, etc.

Thank you!

Ma banque, le crédit agricole, a modifié son site. Je suis obligé de taper mon identifiant, et de recommencer une deuxième fois pour y accéder. Fonctionnement OK avec Chrome et sur smartphone. Merci GD

My bank ,"le crédit agricole", built a new site. I have to enter enter my ident twice before connecting. OK with Chrome and my smartphone Thank you GD

I regularly login, via Firefox, to access NAB (National Australia Bank) accounts, through their Internet Banking selection. Over the last week/10 days this login has not worked - I get a (NAB bank) message saying "Something went wrong / try again later". Trying again later does not work. (pic.1)

I rang the bank and spent some time trying to sort out the issue. Suggestion to get a new browser page via [Ctl][Shift][P] helped part way. I did get SOME of the new "logged-in page" showing, but not all the account details - blank grey lines were fading in & out like it was waiting to load information. (pic.2)

The bank suggested trying another browser, so I tried using MS Edge and was Successful. The bank has recently updated the "look" of the screen (home page) that appears once logged in. Could there be an issue between Firefox and these new pages ?

I would prefer to be able to keep using Firefox and not Edge.

Thankyou

When I login to Google, I'm usually asked to do more than 1 catcha. Sometimes, they continue until I can't do any more and use Google Chrome. I have poor eyesight, and this is getting very annoying.

Since my last 'Firefox' update, I am unable to connect (get logged in) with my bank online. It says...'routing...', but never connects. If I use Chrome or Edge to log in it works perfectly. Firefox is my preferred browser but that may have to change. I have Windows 11 as my OS. Yes, this has happened before when Firefox updates, but eventually it gets corrected, then, when a new update hits, the problem is back. Mozilla...please fix this, it happens with almost every update!

Hi, in this year I have sometimes problems with Google meet on my T480 notebook. I could not define any reason or what could be connected to this behaviour.

Start of the meeting is usually ok, but by time it starts to stutter. Video, audio and other callers stop to understand what I am saying. I have no issue with Chrome. And camera seems to be much better with Chrome. I use ocassionaly MS Teams and when I am in Firefox, it happened too. The main issue is, that it's unpredictable. It's not related to if I share the screen or not, or the others. It can be just simple call with camera off. And it happens sometimes, but often. So I learned by time to join meeting with Chrome. I tried to shut off extensions without positive result.

It is interresting, that it's working like that last several months. I started to use google meet in 2024 and it worked well all the time until this year. Hardware acceleration is on, I think I already tried to shut it off. I use ESET, that's only thing which occurs in my mind, what can be relative to this issue. But only in Firefox? Any advices?

Firefox won't let me browse www.Lowes.com. This is a major problem, as my business does a lot of business with Lowes.com. I can go to the home page & type in an item in their search bar and from there the website refuses to allow me to see anything. How do I resolve this? I don't know if I accidentally did something to my settings for this particular website?

Hi I cant access the Roblox website from my phone it just doesnt load even though my internet works normally I tried different browsers and it still doesnt work Im using an Android phone but I can access the Roblox website normally on Windows I wanted to register on Medal to get a reward in MTC but I cant because I cant access the Roblox website on my phone please help me figure out whats wrong

When I try ti log into my e-mail at: https://mail.yahoo.com/d/folders/1?guce_referrer=aHR0cHM6Ly9hdHQteWFob28uYXR0Lm5ldC8&guce_referrer_sig=AQAAAGwJ-cAyvhjCd8m5-BXVUs9YXX8-Y6lA5Y75fF3fo-EjZQ2d_cOZIrh4I0Yc329Zhg54vjv3OXRC27QsG-jsI7PVvKt2k46HVC6rCrirp3HTsegFOK08hlT3jRyFIIlXC0495bhjVX_ewhQqlujyLPAzlgHXjFRadj_I3i7IcAZj, I get the error message: An error occurred while processing your request.

Reference #97.4cc90b17.1790716982.4b6553cb

https://errors.edgesuite.net/97.4cc90b17.1790716982.4b6553cb

This has been happening for 3 days. The login works fine on Microsoft edge but doesn't work with Firefox.

Please advise what I have to do to get my e-mail in Firefox.

Thanks,

John Andrews

При открытии видео на ютубе в место плеера серый экран, при открытии в других браузерах, он работает.Если смотреть видео в других местах,типо вк видео всё работает.Так стало недавно, около 2 дней назад,до этого всё работало.

Firefox 153.0.1 (64-bit), Windows 11. Immediately after this update, Yahoo Mail began showing a persistent "No internet connection" banner over the search field. Mail loads and receives normally — new messages arrive in real time while the banner is displayed — so the connection is fine. The banner covers the search field, so I cannot search my mail.

Tried without success: cleared cookies and site data for yahoo.com; unregistered the mail.yahoo.com service worker via about:serviceworkers; toggled Enhanced Tracking Protection off and on for the site; removed all extensions; restarted Windows several times.

Yahoo Mail works correctly in Vivaldi on the same machine, same network, same account. It was not happening on the previous Firefox version and nothing else on the machine changed.

Has anyone else seen this since 153.0.1?

I can place bets @ Bovada website when usingGoogle Chrome' but not when using Firefox. This is a recent development as far as I can tell. I previously had no issues placing bets while using Firefox @ Bovada. Frustrating.because I do not like using Chrome.

Recently, suddenly, the audio files on my website no longer produce sound in Firefox browser. They work fine on other browsers and all phones I tested. Can that be fixed by Mozilla, or myself? Website is JesusChrist.com