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  • Archived

Account locked

Once again my account is locked on one of my computers. It says the email was returned but there was no email sent to the address. Oddly, the account is locked on one ma… (read more)

Once again my account is locked on one of my computers. It says the email was returned but there was no email sent to the address. Oddly, the account is locked on one machine, the one that has been logged on the longest, but my other three machines have no trouble connecting and syncing. This seems to have happened after firefox updated itself (even though I had it set not to. It also removed all the settings I had spent a considerable amount of time customizing)

Asked by libelo95 1 year ago

Last reply by AliceWyman 1 year ago

  • Archived

Sync didn't work

Hello community, does anybody know wether it's possible to get a backup from Firefox for a sync that didn't work? I got a new computer today from my company and synced my… (read more)

Hello community, does anybody know wether it's possible to get a backup from Firefox for a sync that didn't work? I got a new computer today from my company and synced my Firefox settings on the old one before. Back home with my new computer I was able to run the sync but all my settings are lost. Even though I'm logged into Firefox with my account. Problem: the old computer is already cleared and set back. Any ideas or solutions out there? Thanks and cheers, Christian

Asked by christian.fluri 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Old e-mail address blocked

Good day, I need to connect to my previous account, but my e-mail address is unavailable and / or deleted since few years. How could I get connected please to my account … (read more)

Good day,

I need to connect to my previous account, but my e-mail address is unavailable and / or deleted since few years. How could I get connected please to my account without the code sent to my desactivated old e-mail mailbox?

Regards,

Guylain Bastien

Asked by Guylain 1 year ago

Answered by Wesley Branton 1 year ago

  • Solved
  • Archived

Sync and pair QR codes cut off at the bottom, can't scan them with phone on Linux

I am using the latest MX Linux Distro and Firefox 85. I am trying to setup sync with my phone so I can access all my bookmarks and such on my phone. It pops up with a QR … (read more)

I am using the latest MX Linux Distro and Firefox 85. I am trying to setup sync with my phone so I can access all my bookmarks and such on my phone. It pops up with a QR code to scan in the Firefox on the phone but it would never scan. After a closer look at the QR code, it is cut off at the bottom and there seems to be nothing I can do to get around that. Endless searches make it out that I am the only one having this problem.

I don't know if this is a bug in Firefox, a bug in the interface, a bug somewhere else, or what. I just want to make it work. Thank you.

Asked by markreaves1984 1 year ago

Answered by markreaves1984 1 year ago

  • Solved
  • Archived

Stopping Firefox from displaying my Sync account's email

I recently made an account for Firefox so I could use Sync. Whenever I press the three lines at the top left corner it displays my email, for whatever reason. I share my … (read more)

I recently made an account for Firefox so I could use Sync. Whenever I press the three lines at the top left corner it displays my email, for whatever reason. I share my screen often and I wouldn't want to accidentally leak my email and/or any other sensitive information.

Is it possible to make Firefox display my username instead of my email, or make it go away completely without losing functionality? Thanks in advance!

Asked by User 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Something is wrong

Hello! I also have a problem with mozilla! The account is always disconnected when I restart the MAC. And I always have to log in to my mozilla account. What can I do to … (read more)

Hello! I also have a problem with mozilla! The account is always disconnected when I restart the MAC. And I always have to log in to my mozilla account. What can I do to stop being delegated? Thanks!

Asked by Razvy 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Can someone please help me with the SEND TO DEVICE feature?

Just made a brand new firefox account. want to sync to my phone, to easily send websites to my phone. signed in on both desktop and android and both are synced. on my … (read more)

Just made a brand new firefox account. want to sync to my phone, to easily send websites to my phone. signed in on both desktop and android and both are synced. on my phone, everything works great and i can see all my open PC tabs. Then, the erroe happens.

On my desktop, when i right click on tab, and select "send to device", it says "no devices connected". This message is incorrect. on the desktip, when i go to my forefox account settings, it conforms my phone is indeed connected.

Why can i not send to device?

Asked by Azathoth 1 year ago

Answered by Azathoth 1 year ago

  • Archived

How do I turn off the "Your Friendly Reminder: How To Complete Your Sync Setup" email reminders?

Every time I resync Firefox, I get these "Your Friendly Reminder: How To Complete Your Sync Setup" emails. I'd like to stop getting them; but I don't see an unsubscribe o… (read more)

Every time I resync Firefox, I get these "Your Friendly Reminder: How To Complete Your Sync Setup" emails. I'd like to stop getting them; but I don't see an unsubscribe option.

How do I stop getting "Your Friendly Reminder: How To Complete Your Sync Setup" emails?

Asked by KT 1 year ago

Last reply by KT 1 year ago

  • Archived

Notes Missing?

I opened Notes in Firefox to find that they weren't there any more, just the page explaining how to use Notes. I had some valuable information in there any can't find a w… (read more)

I opened Notes in Firefox to find that they weren't there any more, just the page explaining how to use Notes.

I had some valuable information in there any can't find a way to get the notes back.

Maybe you know how to?

Asked by Richard49 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

link firefox account with google authenticator

hello there i was linked my email with google authenticate app and i lost my iPhone so i lost my apps on it now i need to log in with fire fox account it require two wa… (read more)

hello there i was linked my email with google authenticate app and i lost my iPhone so i lost my apps on it now i need to log in with fire fox account it require two way verification what can i do now ?

Asked by a7med.sniper1991 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Secondary email

Can someone delete my old firefox account. I believe the email I was to use is stuck as a secondary or backup email on an account that I no longer have access to and the… (read more)

Can someone delete my old firefox account. I believe the email I was to use is stuck as a secondary or backup email on an account that I no longer have access to and the primary on that was deleted years ago so I cant even do a password reset to get into that account to remove the secondary. I just want to create a new account with the email address I want to use.

Asked by justin.herrman 1 year ago

Last reply by justin.herrman 1 year ago

  • Archived

WRONG IP and location sent in notification mail - SECURITY ISSUE ?!

I have updated the Two-Spep verification settings at my firefox account. NOW, the mails I received have IP adresses with "Boardman, OR, United States", WRONG CONTINENT! … (read more)

I have updated the Two-Spep verification settings at my firefox account.

NOW, the mails I received have IP adresses with "Boardman, OR, United States", WRONG CONTINENT!

  • There is no other device linked.
  • The notifications mails with wrong location should be related to my setting update. There is no other mail that indicates my account changes.
  • My IP address is located to my country, I checked in firefox on a IP check website.

Looks like a problem from firefox!

Mails: 1. Account recovery key generated - correct, I did this in account settings

  • ... Germany - correct location and IP

2. Account recovery key removed - correct, I did this in account settings

  • Boardman, OR, United States (estimated)
  • IP address: 54.190.54.119"' 1:22:09 AM (PDT) Friday, Mar 19, 2021

3. Two-step verification enabled - correct, I did this in account settings

  • Boardman, OR, United States (estimated)
  • IP address: 34.214.206.92 3:12:14 AM (PDT) Friday, Mar 19, 2021

I activated recovery, deactivated recovery and activated Two-step instead.

The mails said: ".. your Firefox Account from the following device ...", my device is in germany, not "Boardman" US.

I am seriously worried!

The arrived Mail sequence is correct, I made these three changes. But what is happening with location and IP here?!

Asked by hoMain 1 year ago

Last reply by hoMain 1 year ago