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Bookmarks & passwords did not sync to my new computer

I bought a new PC recently, which includes new hard drives and everything. Sync was always turned on on my old PC that I used until I switched to new one completely. And … (read more)

I bought a new PC recently, which includes new hard drives and everything. Sync was always turned on on my old PC that I used until I switched to new one completely. And now when I logged into my Firefox account and tried sync, to my surprise, NOTHING synced. I've lost all of my saved passwords and bookmarks that I've been storing for years literally. Please tell me that there's a way to get those back somehow?

Asked by draalee88 1 year ago

Last reply by draalee88 1 year ago

  • Solved
  • Archived

Unable to sign into Microsofoft account, using Firefox, (I'm signed in) on my husbands Windows 10 home computer, a Dell Inspirion

I get this error when I try to sign into my microsoft account on Firefox: AADSTS50196: The server terminated an operation because it encountered a client request loop. I… (read more)

I get this error when I try to sign into my microsoft account on Firefox: AADSTS50196: The server terminated an operation because it encountered a client request loop. I am using my home computer which is updated to Windows 10

Asked by PAT 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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the browser does not want to allow me to open a page

the browser does not want to allow me to open a page that its critical for me to monitor the position of my car through a GSM system that i have on it installed i got a m… (read more)

the browser does not want to allow me to open a page that its critical for me to monitor the position of my car through a GSM system that i have on it installed i got a message telling me the conection is not safe, and all that hapen after the browser got the last update

Asked by wilfemar@hotmail.com 1 year ago

Last reply by FredMcD 1 year ago

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Crashing when thunderbolt interface selected for playback

Hi there, Firefox has started crashing anytime I try to playback media with my Focusrite interface selected for playback. This issue has been ongoing for a few months. … (read more)

Hi there,

Firefox has started crashing anytime I try to playback media with my Focusrite interface selected for playback. This issue has been ongoing for a few months. Any page like youtube, with video or media embedded causes a crash.

For reference, I'm using a Focusrite Red8pre on a Macbook Pro. The error does not occur when using the laptops speakers for playback.

Any help here would be appreciated.

Cheers, -Harry

Asked by dogledastray 1 year ago

Last reply by Roland Tanglao 1 year ago

  • Solved
  • Archived

Separate search engine for private mode missing, no option to search selected text in private mode

In firefox 77 I could choose different search engine for example duckduckgo as default search engine in private mode. In 78.0.1 this setting is missing, no way to search … (read more)

In firefox 77 I could choose different search engine for example duckduckgo as default search engine in private mode. In 78.0.1 this setting is missing, no way to search selected text privately or set different search engine for private mode. Only workaround is to go to about:config and enable "browser.search.separatePrivateDefault.ui.enabled". This fixes both problems. Is this still in beta and not officially available or are my settings wrong?

Asked by Piterk 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox doesn’t know how to open this address, because one of the following protocols (fb-messenger) isn’t associated with any program or is not allowed in this context.

Firefox doesn’t know how to open this address, because one of the following protocols (fb-messenger) isn’t associated with any program or is not allowed in this context. … (read more)

Firefox doesn’t know how to open this address, because one of the following protocols (fb-messenger) isn’t associated with any program or is not allowed in this context.

Asked by soulgoneglass 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Brouser window

First, I love this browser!!! On this latest update, the browser window is only about 85% of the total instead of 100% There is my background up from the bottom. This i… (read more)

First, I love this browser!!! On this latest update, the browser window is only about 85% of the total instead of 100% There is my background up from the bottom. This is the 1st time this has happened.

Asked by bgerlandson 1 year ago

Last reply by cor-el 1 year ago

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Make ths stop auto opening.

I don't want to see this ad every time I use my juno email account. It's automatically pops up when I leave my email and return to the Juno webmail opening site. https:/… (read more)

Asked by r.greenan1 1 year ago

Last reply by FredMcD 1 year ago

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I have tried to register TWO secondary emails, only to find that they are both in use. The trouble is THEY ARE BOTH MINE???

I have tried to register TWO secondary emails, only to find that they are both in use. The trouble is THEY ARE BOTH MINE??? They are 1) - [email]@sky.com, and 2)- [emai… (read more)

I have tried to register TWO secondary emails, only to find that they are both in use. The trouble is THEY ARE BOTH MINE??? They are 1) - [email]@sky.com, and 2)- [emaill]@outlook.com. I have succumbed to using a "primary email address", but I still CANNOT get what I want. IT IS JUST NOT ON. E.G. "A secondary email is an additional address for receiving security notices and confirming new devices. Account already exists". MY ONLY REPLY IS "they would do because they are already mine". so, PLEASE GET IT SORTED OUT. Thankyou. I am getting really fedup with mozilla. It is a good browser, it's just the people that make the rules that do my head in.

Asked by bugrit 1 year ago

Last reply by ARMAN KHAN 1 year ago

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Stop button: What does it do?

If I start opening a hundreds-megabyte PDF, or a JS-heavy website, or a server just do not respond at all, I expect that when I'll press "Stop" button browser would... em… (read more)

If I start opening a hundreds-megabyte PDF, or a JS-heavy website, or a server just do not respond at all, I expect that when I'll press "Stop" button browser would... emm... stop: stop trying to render the rest of the page, stop trying to establish the connection... But notning happens. I don't see any reactions to Stop button. The only way to stop the download is to close the tab (I'm not sure, I hope it stops). By the way, it is especially "nice" when the program closes together with the closing of the last (as suddenly will be realized later) tab.

So, there is the "Stop/Reload" button. Does it do something like stop something? Or it is purely decorative/irritative? Or I just press it wrong way?

Asked by qsjn4ukr 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Notifications Not Working

Hello. I'm using a brand-new installation of Firefox 78.0.1 on a freshly installed copy of Windows 10 Pro. The only way I can get Firefox to display any notifications i… (read more)

Hello. I'm using a brand-new installation of Firefox 78.0.1 on a freshly installed copy of Windows 10 Pro. The only way I can get Firefox to display any notifications is by having alerts.useSystemBackend set to true. While this is set to false, notifications will not work. If I use this site to test them, it just says, 'queued for display', followed immediately by 'closed'. I've also tried creating a new profile and testing it again with no success. All sites were granted notification permissions in each case.

Thanks for any help.

Asked by dojima 1 year ago

Answered by dojima 1 year ago

  • Archived

Firefox doesn't respect screen edge in Windows 10

This is going to be difficult to explain, so I'll do my best; Recently, Firefox has been exhibiting a problem where, upon maximizing a window, the window extends up by a … (read more)

This is going to be difficult to explain, so I'll do my best;

Recently, Firefox has been exhibiting a problem where, upon maximizing a window, the window extends up by a few pixels more than any other maximized window. Now, normally this wouldn't be a problem as the top of the screen would cut off any extra padding. However, using a program that reserves the screen edge shows that a maximized Firefox window indeed extends past the regular window border by exactly 8 pixels.

What's more, when using Windows Snap on two separate Firefox windows, one of the windows respects the screen edge while the other does not! This leads to the window control buttons at the top right of both windows to be in different vertical positions, which is difficult to use.

No other programs I have exhibit this behavior, which is why I'm turning to Mozilla support. I don't know if the issue has to do with the browser or how Windows 10 renders the desktop, but it throws off the design of the desktop as I intend to display it.

In the provided example picture, the left window demonstrates predicted behavior where the upper border of the window is at the position I intend (40 pixels from the true screen edge), while the right window can be seen extending past the left one by exactly 8 pixels. I have tried this with extensions disabled, in safe mode, and every other way I can think of and the problem persists. No other programs exhibit this issue. This is utterly baffling to me and I hope someone might understand and be able to suggest any solutions.

Thank you!

Asked by mwhite112393 1 year ago

Last reply by mwhite112393 1 year ago

  • Solved
  • Archived

Use system viewer for downloaded PDFs, use Firefox's built-in viewer for all others

Firefox version: 78.0.1 Firefox recently changed the behaviour when clicking on downloaded PDFs in the Firefox Downloads panel. While all other downloaded files are opene… (read more)

Firefox version: 78.0.1

Firefox recently changed the behaviour when clicking on downloaded PDFs in the Firefox Downloads panel. While all other downloaded files are opened with the system default program when clicking on them, PDFs are opened with the built-in Firefox viewer.

This is counter intuitive. If Firefox is the system default PDF viewer, this separate treatment of PDFs is not necessary (the system default redirects back to Firefox). If Firefox is not the system default PDF viewer, users need to take extra steps to open a PDF in the system viewer (open the folder, click on the file; also documented [https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-or-choose-ano...]). Therefore, this change creates no benefit for those who use Firefox as the system default PDF viewer, while reducing usability for those who use a different system PDF viewer (e.g., Acrobat).

Example use case:

  • Browse to a PDF URL: use the Firefox built-in viewer, because it is fast and convenient. A more sophisticated viewer is not necessary because the document is only viewed, not edited.
  • Download a PDF: use the system default viewer (e.g., Acrobat), for example for annotation.

It seems clear that this change has reduced usability for no functional improvement, while the common combined use case of Firefox for PDF URLs and professional readers (e.g., Acrobat) for downloaded PDFs has become more difficult.

Asked by pcornelius 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago