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  • Locked

my account was locked. I need to get it unlocked please

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1355554. Please follow up there, thanks.] Need my account unlocked [Personal information removed by … (read more)

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1355554. Please follow up there, thanks.]

Need my account unlocked

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by stubby1969 2 months ago

Old Firefox Data Folder Keeps Reappearing on My Desktop

Hello, A folder titled 'Old Firefox Data' keeps appearing on my desktop. I googled when it orginally happened and after reading the help articles decided deleting it was … (read more)

Hello, A folder titled 'Old Firefox Data' keeps appearing on my desktop. I googled when it orginally happened and after reading the help articles decided deleting it was alright. I had refreshed Firefox and wasn't concerned about deleting anything important. Now everytime I restart my computer a new folder with the same name appears. This wasn't happening before and doesn't seem normal. Thanks!

Asked by kate.m.hanson 2 months ago

I'm leaving Firefox. Disgusted with using this browser.

I am constantly unable to access websites. My data seems to clog up. I'm in my 70's and have no patience or training for sifting though numerous fixes and possible sol… (read more)

I am constantly unable to access websites. My data seems to clog up. I'm in my 70's and have no patience or training for sifting though numerous fixes and possible solutions. I've done my best with no improvement. My husband is having the same issues on his computer. All my previous efforts erase my sign ins and require me to constantly enter new sign in information for my common websites. I can use Safari and Chrome without these issues so unless I get some form of personalized help that doesn't require a great deal of technological skill, I'm leaving this browser greatly disappointed in the lack of support.

Asked by Bonnie Gallogly 2 months ago

Is memory cache a vulnerability of disclosure of sensitive information?

According to FAQ of Caching Mechanism (mozilla.org), it is by design to cache “documents specifically marked for "not caching" through-- "Pragma: no-cache" or a "Cache-co… (read more)

According to FAQ of Caching Mechanism (mozilla.org), it is by design to cache “documents specifically marked for "not caching" through-- "Pragma: no-cache" or a "Cache-control:" directive specified as an HTTP response header” in memory to improve performance. So, it is possible for you to view sensitive information from the Firefox memory cache after you log out an web application and keep Firefox open.

Asked by yong-liang.liu 2 months ago

No options menu in extension manager and no icons in toolbar (Zorin OS Lite)

I'm using Firefox 93.0 on Zorin OS Lite 15.3 32 bit. There are no options menu available in the extensions manager. Ublock origin and Enhancer for Youtube. All extensions… (read more)

I'm using Firefox 93.0 on Zorin OS Lite 15.3 32 bit. There are no options menu available in the extensions manager. Ublock origin and Enhancer for Youtube. All extensions icons doesn't show up too in the toolbar so I can't manage them. No problem in Windows 7 and Windows 10.

Asked by didut 2 months ago

FF93 incredibly slow on each initial page load

As above. I don't really keep track of versions but it's at v93 right now and only this week started to perform extremely slowly with regards to the initial loading of ~9… (read more)

As above. I don't really keep track of versions but it's at v93 right now and only this week started to perform extremely slowly with regards to the initial loading of ~90% of the pages I visit, even cached and frequented sites. Once past that it performs as normal. Speedtesting is fine but Browserbench results are horrendous. (This is my first time running this test so I don't have a previous FF result to compare with.)

FF93: 59.497 Chrome95: 119.820 Edge95: 117.970

https://imgur.com/a/qw3CWI0

Already tried: clearing site data and cache, incognito, safe mode, and of course cutting addons to a minimum.

Currently installed: AdBlock Plus Dark Reader Don't Accept image/webp Facebook Container ffCK Overlays uBlock Origin View Image Ressurected YouTube NonStop

Can someone advise what else can be done or what is going on please? I've been faithful to FF for over a decade and have all my bookmarks, history and credentials saved to this account. However if this is going to be the user experience moving forward - then all I can say is I will not be joining the declining Firefox user base. W10, i5-9400f, 32GB ram, wired CAT6 + 1Gbit Fibre.

Asked by nicky9499 2 months ago

Sync not working for browser

I'm currently trying to sync my firefox setup onto a laptop i will be using. So I made a firefox account and synced my data on it, but when I sign into the account on my … (read more)

I'm currently trying to sync my firefox setup onto a laptop i will be using. So I made a firefox account and synced my data on it, but when I sign into the account on my laptop only my bookmarks gets synced while everything else doesn't get synced (password, add on, settings, etc.)

Both firefox browser are running on the same version and up to date, I have no master password set and have made sure that all the content I want synced are ticked in the settings.

Asked by denlu321 2 months ago

Playing videos in multiple tabs causes one tab to mute

Hi all, When I play (for example) a YouTube or Netflix video in one tab and scroll through social media on another tab and a video shows up and starts playing. The origin… (read more)

Hi all,

When I play (for example) a YouTube or Netflix video in one tab and scroll through social media on another tab and a video shows up and starts playing. The original tab mutes itself (video continues playing). This can only be fixed by pausing and resuming the original video.

Any ideas what may cause this problem?

Asked by malte-.- 2 months ago

Ring Cameras

Hi, I prefer to use Firefox but had to migrate to Edge because I'm unable to view Ring Live Cameras with Firefox. Chrome and Edge work without an issue but all I get with… (read more)

Hi, I prefer to use Firefox but had to migrate to Edge because I'm unable to view Ring Live Cameras with Firefox. Chrome and Edge work without an issue but all I get with Firefox is "Activating Live View" but nothing happens past that. This seems really odd because Firefox will play videos taken by the cameras in the "History" section of the same web page without issue. I'm using Windows 11 with Firefox 93.0 (64 bit) hanks

Asked by CW 2 months ago

Keeping cookies

Why is it so hard to keep cookies and let Firefox delete others? Privacy is the hallmark of Firefox, and yet this simple task is so difficult that I have completely give… (read more)

Why is it so hard to keep cookies and let Firefox delete others? Privacy is the hallmark of Firefox, and yet this simple task is so difficult that I have completely given up. It should be so simple that anyone can do it. Take a look at Cookie Quick Manager which lets you select right off the extension area. With Firefox, I have to dig down into the menus, then actually key in a web site. Fixing this and continuing to enhance cookie management should be top of mind.

Asked by Wayne 2 months ago

Time on imported items like emails is wrong

The time is wrong on anything that shows the time in firefox. Emails show a time of 5:47 right now when it is only 1:47 where I am Eastern time. This happens on emails,… (read more)

The time is wrong on anything that shows the time in firefox. Emails show a time of 5:47 right now when it is only 1:47 where I am Eastern time. This happens on emails, messenger texts, text program texts, etc... Is there a way to correct this? Please help. I really like using firefox but this is driving me crazy.

Asked by mongo5491 2 months ago

Bookmarks

Hello, I reinstalled Windows the other day because my PC didn't work anymore. The reinstallation worked but sadly I lost a lot of data because of it, for example my Firef… (read more)

Hello,

I reinstalled Windows the other day because my PC didn't work anymore. The reinstallation worked but sadly I lost a lot of data because of it, for example my Firefox Bookmark Back Up files from before the 28th of October 2021...

I was sorting my bookmarks and by mistake I imported the bookmarks of 28th of October which I assume was automatically saved.

Now I lost all my bookmarks dating years into my online history.

Is there anyway to get back my bookmarks? Since I am synced and logged into my firefox account I just can't believe everything is gone just because of one button that didn't even ask for confirmation...I am devastated..

Thanks in advance

Asked by kleinejosephine 2 months ago

Firefox browser

I don’t know. I changed my default browser in settings but Safari continues to show up on my iPhone. I downloaded Google Authenticator but I don’t know what to do with it… (read more)

I don’t know. I changed my default browser in settings but Safari continues to show up on my iPhone.

I downloaded Google Authenticator but I don’t know what to do with it. I’m terribly confused! I just don’t know what I’m doing, and I don’t know what I am supposed to do. I did get a recovery key however. Please help me if you can. I get so confused when I read your instructions. The instructions say to click on so and so and I don’t know what to do or where to find what I’m supposed to click on.

Asked by Dr Elizabeth A Piazza 2 months ago

Thunderbird local folders

I would like to migrate Thunderbird to another computer. The old computer has wdws 7 and the new one is W10. Last time I did this I lost all local folders. It is imper… (read more)

I would like to migrate Thunderbird to another computer. The old computer has wdws 7 and the new one is W10. Last time I did this I lost all local folders. It is imperative I keep them. HELP!

Asked by jdb.management18 2 months ago

Need some dev help with Okta

Hi all, I am the backend developer for a website that our company hosts. I want to have Firefox be fully supported in our site but we are having an issue when we try to r… (read more)

Hi all, I am the backend developer for a website that our company hosts. I want to have Firefox be fully supported in our site but we are having an issue when we try to redirect from our home page to our SSO okta page.

The error in the console is that it can't find the route to our login endpoint. When I looked into it a bit further I saw that we were getting a 504 gateway timeout while trying to run that section of code.

I know the route exists and works because we have no problems when using Chrome based browsers, and Firefox loads just fine while in private mode.

Any help is appreciated. I will furnish code snippets if needed. I'm just not quite sure how to proceed with figuring out what's going on.

The site is https and we have CORS enabled for it in our Okta server

Any help is appreciated. Please let me know if I haven't provided enough information.

Thanks, Brian O

Asked by brihno 2 months ago