Firefox Community Forum

Why can't my Firefox browser on my computer sync with my phone? I've been browsing through a lot of information online all morning but haven't found any solution. My Firefox accounts on my computer and phone are both the same email, why can't they sync?? And I haven't received any response when scanning the QR code on my phone or computer. Can you provide me with a solution? My email is joachim0326@163.com And this is also my account

Hello, I restore my windows on my pc and reinstall firefox. When i log in my account, i cant find my "marque-pages" (all my favorite websites). Please can you help me to recover my favorite websites on my bar ? Thank you Philippe

Solve the running, but not responding. I seen you had 30 people who had the same issue,but no answer to solve it. Your site use to work great ,but now I can't. This makes no sense,unless I go thru deleting firefox,each time.

I exported my Firefox bookmarks from my old PC to an HTML file, emailed it to myself, downloaded it, went through the steps to import to Firefox on my new PC but they are not showing up. This is Firefox to Firefox. Should be no problem. What is going on?

I upgraded Firefox to 131.# (the last upgrade before 132.0) and lost all my Firefox Notes. Please help me find where they're stored on my W10 HP Elitebook 8440p laptop! Thank you!

imported my bookmarks from an HTML file but cannot save new bookmarks to the old folders. The folders are there when I look using the 'Show your bookmarks' icon. I can access bookmarks from this icon.

When I try and bookmark a new site the imported bookmark folders do not show up. Help please.

Hello,

I would like to ask if there is something that can be done to recover bookmarks/logins?

The story: 1. When opening new tab it says it needs restart for a new upgrade. 2. Then nothing happens. When trying opening firefox new window does not load, the process shows for a short time (few seconds) then disappears. When opening it from cmd there is no console log. 3. Then after reading internet, it said that reinstallation could help. I did that, i.e. installed new firefox installator and ran it. After opening, it was a brand new firefox, no bookmarks, login information loaded from existing profile. 4. Tried to recover profile information via sync, but to my unfortunate i reseted the password from mozilla account and login in new mozilla firefox thinking it would fech all the data from server and I could retrieve my history. Unfortunately after the fact I read that it would reset all stored information on that account. 5. Right now in Profiles folder I can see three entries, two of which have only parent.lock file and the other is this brand new profile. I assume/guess it was created during reinstallation.

When going to update history it shows "Install Failed" on Firefox 132 version.

Is this case totally lost and all data is unrecoverable or is there a chance to recover it? When reinstalling, does new installation create a new profile that is futher used or try to use one that was used by already installed Firefox? Has the local profile been overwritten when resetting account password?

I understand that I made few mistakes along the way, e.g. not backing up profiles when upgrade failed, but nevertheless I would like to ask if there is anything that can be done?

Thanks

I had recently reset my laptop which removed all apps including firefox. All my passwords were saved in Firefox and I had no backup. After reset, when I reinstalled firefox and signed in. To my surprise, all my passwords and bookmarks were gone. I thought I'll get them after synchronization but nothing. That will be a big issue for me, can anyone help me get atleast my passwords back?

Hi - Wondering if anyone has ideas on how to fix this and recover my bookmarks:

1) Had to reset my Windows 10 laptop which uninstalled Firefox. 2) When I reinstalled firefox and logged into my account, none of my extensions, bookmarks downloaded or synced 3) I synced my phone (logged into my account correctly with my data) to the firefox on my computer (via QR code), hoping that would fix my laptop's browser syncing issue. Instead it deleted all my phone's firefox bookmarks when it synced with my computer (ugh!)

Is there a way to recover my bookmarks from my phone's firefox or they are all lost? My phone's firefox still has the history but no longer my bookmarks.

Thanks!

I am trying to migrate and update Firefox from my old Mac computer to my new one and preserve all my bookmarks, passwords, etc. I was originally advised to use an "about profiles" method to transfer that data to the new browser by selecting the desired signed-in version, and that seemed to work initially, but when I restarted my new computer today, it reverted to an older version of my bookmarks. Figuring I had conflicting preferences, I completed uninstalled Firefox on that new computer and re-installed a fresh download, however, now the "about profiles" method can no longer find the correct version of Firefox with the bookmarks I want (yes, I am still signed-in on that old computer).

It seems that syncing between computers may be one way to resolve this, however, how do I select the master version of the browser data on my old computer to protect and sync to the browser on my new computer whose data can be over-written ... I don't want to sync in the wrong direction e.g. have the fresh Firefox download without any bookmarks over-write my "reference" version already populated with bookmarks and passwords on my old computer. I am not finding any setting to designate the direction of the sync ... does such a setting exist?

If syncing is not the safest method to transfer the data, can I manually copy all the files and folders from my old computer to the new one, and if so, is there a list of where they all are?

Thanks!

I am 80 years old, and ot a computer genius. This morning after loading up normally, tabs kept crashing on firefox. I the got a notice to restart for a windows update. After the restart Firefox disappeared, and I had to reload it, but I lost all my previous settings.

There was data in my account today after logging into the account, my saved data is not syncing.

userid: [email edited from public forum] pass: [password edited from public forum]