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I've reset my password and rec key twice. My pw keeps getting rejected.

I'm so frustrated! I don't have time for this... I try to use my pw, it gets rejected. I hit "Forgot pw". I get confirmation code. I use confirmation code. I use com… (read more)

I'm so frustrated! I don't have time for this... I try to use my pw, it gets rejected. I hit "Forgot pw". I get confirmation code. I use confirmation code. I use computer-generated pw and Moz saves it. I try to log in again and pw gets rejected.

I am trying to get to my account to find out why the VPN I've been paying for for years is not active.

Asked by SB1 2 months ago

Problems with latest updates

Since the update of Dec. 9, many of my longtime accounts do not recognize me, and I don't currently have workarounds. I also keep getting nasty messages that I'm in morta… (read more)

Since the update of Dec. 9, many of my longtime accounts do not recognize me, and I don't currently have workarounds. I also keep getting nasty messages that I'm in mortal danger because I've lost contact with iCloud. I have a son-in-law and grandchildren with extensive computer expertise who will visiting during the holidays, but during the holidays, but I would much prefer to be partying with them than holding computer repair clinics.

Are there any measures that a complete amateur can take to solve the worst of this Gordian knot?

Asked by pvaliton 1 month ago

sign out/change account

How do you sign out of the Firefox Copilot chatbot so you can log in with a different Copilot account? Also same thing for the other AI Bots. Basically to be clear I wan… (read more)

How do you sign out of the Firefox Copilot chatbot so you can log in with a different Copilot account? Also same thing for the other AI Bots.

Basically to be clear I want to sign out of Copilot and log in with a different Copilot account, with in firefox

Asked by ijlb23 1 month ago

  • Archived

Permission to buy online using Rakuten

I just set up a Rakuten account which alllows me to buy things on line. Mozilla-Firefox won't let me buy through this website (i.e., the Rakuten website). How do I get Fi… (read more)

I just set up a Rakuten account which alllows me to buy things on line. Mozilla-Firefox won't let me buy through this website (i.e., the Rakuten website). How do I get Firefox to allow me to do what I want. I have no idea which version of Firefox I'm using. I'm assuming that its fairly recent.

Asked by velvul2 1 year ago

Last reply by Paul 1 year ago

I do not understand why I cannot log in as normal. I am self taught unfortunately and have no one I can enquire from. I am in my late seventies and I cannot seem to overcome this problem.

Please can someone be kind enough to assist me. I cannot seem to log in as normal and therefore cannot get my emails and therefore are not able not reply to them. … (read more)

Please can someone be kind enough to assist me. I cannot seem to log in as normal and therefore cannot get my emails and therefore are not able not reply to them.

Asked by katelough 2 months ago

Last reply by Paul 2 months ago

  • Archived

Not sure how to secure my account

I’m not very good with working these phones. Mine has been hacked a Mac keeps logging into my email and I do not own a Mac. I just have my iPhone 15 plus. What do I need … (read more)

I’m not very good with working these phones. Mine has been hacked a Mac keeps logging into my email and I do not own a Mac. I just have my iPhone 15 plus. What do I need to do to secure my phone more?

Asked by ttabathathompson 1 year ago

Last reply by Paul 1 year ago

Computer cleared to factory settings. Locked out of account.

Apple had to clear my computer after last Tahoe update issue. I’m unable to get back into either Firefox or Mozilla accounts. I have current key for Mozzilla and both Fir… (read more)

Apple had to clear my computer after last Tahoe update issue. I’m unable to get back into either Firefox or Mozilla accounts. I have current key for Mozzilla and both Firefox and Mozilla passwords. Tried using Apple account password which showed invalid but works fine for iCloud dot com. I’m trying to get Firefox reinstalled. Any suggestions?

Asked by Terry Lincoln 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago