Firefox Community Forum

Report ID bp-95091d37-c494-4311-8775-1a76c0250403 bp-addc6e16-4448-4bb6-a138-069a20250403 bp-7026e822-607b-4446-a1b2-4c21d0250403 bp-59f055bd-78b7-4bf2-8943-ad97b0250403 bp-a8e97dab-0819-4708-9756-6d0160250403 bp-097a4c74-2ec6-476a-bdb2-7fe0e0250403 bp-00056c92-2624-47bb-9280-ae5f40250403

Sehr geehrtes Firefox-Support-Team,

ich habe ein Problem, das sich bei der Verwendung von Firefox auf meinem Windows-PC ergibt. Wenn ich versuche, die Installations-EXE für Norton 360 von der Website norton.com herunterzuladen, startet der Download gar nicht. Es passiert einfach nichts, wenn ich auf den Download-Link klicke.

Ich habe bereits die folgenden Schritte zur Fehlerbehebung durchgeführt, jedoch ohne Erfolg:

   Cache und Cookies gelöscht

   Add-ons und Erweiterungen deaktiviert

   Firefox auf die neueste Version aktualisiert

Leider führt keiner dieser Schritte dazu, dass der Download startet.

Könnten Sie mir bitte weiterhelfen und eine Lösung für dieses Problem anbieten? Das gleiche Problem habe ich bei Bitdefender.com auch im Kunden Konto.

Ich danke Ihnen im Voraus für Ihre Unterstützung.

Mit freundlichen Grüßen

Hello,

As my title says, there's no Closed Captioning available on ABC.com. It was working last night but tonight it's gone. It's only an issue on FF for Desktop. There's no problem on FF for Android and also no problem on Chrome for Desktop. There's no problem on any other video website like YouTube, Peacock, etc. It's just ABC.com. I tried restarting FF, reloading the website, clearing the cache, etc.

There have been quite a few FF (Desktop) updates over the past few days. There was even one first thing this morning before I tried watching something on ABC.com. I wonder if an update is causing this glitch.

Any ideas??

Thanks, Andre'a

My setting for "Open previous windows and tabs upon startup" is no longer working. It always used to, for years! Now whenever I launch Firefox, I only get a single, fresh tab.

Hi, I can't login to a website with FF although it works with Brave and FF Klar on my smartphone. I cleared the cache, deleted the history, restarted FF and the laptop, tried private mode, and disabled privacy settings as much as possible. There are no extensions installed/loaded. The password and user name is correct ;). Pls help! Thank you!

This is the website in question: POST https://www.leady-family.com/en/login/ [HTTP/2 500 846ms]

POST

scheme https host www.leady-family.com filename /en/login/ Adresse 104.26.12.205:443 Status 500 VersionHTTP/2 Übertragen1,31 kB (145 B Größe) Referrer Policysame-origin Anfrage-PrioritätHighest DNS-AuflösungSystem

   cf-cache-status
   	DYNAMIC
   cf-ray
   	92b91469cb03e51f-TXL
   content-language
   	en
   content-type
   	text/html
   date
   	Sat, 05 Apr 2025 12:34:28 GMT
   nel
   	{"success_fraction":0,"report_to":"cf-nel","max_age":604800}
   referrer-policy
   	same-origin
   report-to
   	{"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v4?s=%2FxGYANnx1rV5W2R6M3i8x4WFowwdIc6dGUcVqnxQj%2BLRNqT8bG3oCqCV7jH8MdHr7fB6AWzQSiFpv%2BvKZemfgglhhriKEUbhMXWY9LtozQ1oirQrj7SG2lcXNxnOrfLa3VUpq9x6"}],"group":"cf-nel","max_age":604800}
   server
   	cloudflare
   server-timing
   	cfL4;desc="?proto=TCP&rtt=13352&min_rtt=9631&rtt_var=2811&sent=5075&recv=474&lost=0&retrans=0&sent_bytes=7247625&recv_bytes=12743&delivery_rate=28594571&cwnd=707&unsent_bytes=0&cid=053e2183287a3681&ts=31706&x=0"
   set-cookie
   	csrftoken=ffXOtTqY5SKtJ9kTQZb4CG5UbizkiUaqvgLtWC9I2nbzFv0vTBzR0ICq5ikcBumz; expires=Sun, 06 Apr 2025 12:34:28 GMT; Max-Age=86400; Path=/; SameSite=Lax
   set-cookie
   	recent_products=""; expires=Thu, 01 Jan 1970 00:00:00 GMT; Max-Age=0; Path=/
   set-cookie
   	store_user=admin_store; Path=/
   vary
   	Cookie, origin
   x-content-type-options
   	nosniff
   X-Firefox-Spdy
   	h2
   x-frame-options
   	SAMEORIGIN
   x-xss-protection
   	1; mode=block
   	
   Accept
   	text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
   Accept-Encoding
   	gzip, deflate, br, zstd
   Accept-Language
   	en-US,de;q=0.7,en;q=0.3
   Connection
   	keep-alive
   Content-Length
   	143
   Content-Type
   	application/x-www-form-urlencoded
   Cookie
   	subdomine=user; geo_code=de; csrftoken=ffXOtTqY5SKtJ9kTQZb4CG5UbizkiUaqvgLtWC9I2nbzFv0vTBzR0ICq5ikcBumz; sessionid=j20zdh8z99dht5yq8o0m9n7mbjhdkepz; store_user=admin_store; defult_store_slug=admin_store; _ga_GLTP32ZYF7=GS1.1.1743856440.1.1.1743856448.0.0.0; _ga=GA1.1.1790458326.1743856441; _gid=GA1.2.895920167.1743856441; _gat_gtag_UA_191969163_1=1
   Host
   	www.leady-family.com
   Origin
   	https://www.leady-family.com
   Priority
   	u=0, i
   Referer
   	https://www.leady-family.com/en/login/
   Sec-Fetch-Dest
   	document
   Sec-Fetch-Mode
   	navigate
   Sec-Fetch-Site
   	same-origin
   Sec-Fetch-User
   	?1
   TE
   	trailers
   Upgrade-Insecure-Requests
   	1
   User-Agent
   	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:137.0) Gecko/20100101 Firefox/137.0

My bookmarks have been removed from the bookmarks toolbar. I'm not sure how this happened or how to restore them. In the attached screenshot, you can see the bookmarks and their folders still exist under "Bookmarks Toolbar", yet they're gone from the toolbar itself. I'm not sure what to do next?

Why do I have to open 4 or 5 empty tabs before Firefox will load a URL page? If I try before I do this it says the page timed out. I've never had this problem before.

I'm getting constant crashes with my browser getting the crash reasons EXCEPTION_ACCESS_VIOLATION_READ EXCEPTION_BREAKPOINT

bp-ca567c36-1525-4fea-a203-726240250403

bp-3d0504eb-70ae-4fd2-ba61-2d00b0250403

bp-9ac6b23d-8845-41f0-ac77-ff48c0250403

bp-a27c0adb-29f0-42e3-af96-fdc2b0250403

bp-a0c9a1be-a9a8-4401-8914-6e5c70250403

I'm running 137.0 ver of Firefox, so the latest one. I've got an issue I don't know how to deal with. I always had set up that my address bar was also my search. So I could do both just from address bar. But one day, without me going to settings and changing this, it stopped working. I had to add separate search bar to my browser to open new webpages(previously I set up to open search results within an address bar, in the new tab). Now whenever I even open new blank tab and type URL in the address bar, it does nothing. It doesn't even go to typed URL. I have to search for it in the search bar, then it displays required website. It happened overnight. One day I just turned off my PC for the night, next day when I swiched it on, it was like that. What should I do now?

My Firefox stopped loading -- at all. Have done all the restarts of mac, and troubleshooting off Firefox mode. Have done two reinstalls, and none of them will work - will not load anything!! What next? Dennis

“why is google search and search bar not working in firefox”

When the above search is entered into the google search box the following url reference populates the url line but does not resolve to a the search results. Sometimes the tab gets frozen and hitting enter does nothing. Sometimes hitting enter will cause the url to resolve to the search results.

Further whenever a link is clicked in gmail it opens another tab with the following url but does not resolve to the search results and tab is frozen

following url:

“https://www.google.com/search?client=firefox-b-1-d&q=why+is+google+search+not+working+in+firefox”

Tried both above issues on Chrome and no problem. Have rebooted pc. Running Win 11

Firefox is opening the file instead of letting me download when clicking "download". File type is set to download in my preferences.

On this website https://archive.org/details/American1958_2

I am quite certain there is a connection between Firefox (latest version 137.0) and the Brother Print and Scan OEM software for model MFC-J6940DW for windows 11. After repeated attempts to re-install Firefox and restart the PC, Firefox still failed to launch. Only after deleting the Brother app will Firefox now reliablly start up every time. Curiously, the same phenomenon occurred on my 2016 Lenovo Yoga X1 running windows 10.

I hope a diagnosis can be made, because I found the Print and Scan app nice to use.

It's just my $0.02.