Firefox Support Forum

I use the latest version of firefox but videos on facebook and on other websites like online movies cant load. Videos on youtube works fine. Any idea how can i fix it ?

I get a popup from FIREFOX saying I won a prize which then asks me to click on a button to get a reward. This is the url:

https://cwjwko.betteritbad.xyz/ipuykbbf/?utm_campaign=3R60Iq_6TwnSLaZnPTupNSKfvhj857wOWHP26RZmXuw1&t=main9&f=1&sid=t4~qoj5prnm4ewdxjui0kdngnzu&fp=nwuMROg0iiSNkV4rQ3gTlIqlqm5Qh%2FNdHztlxgVxqvFWDLdj3HAwKDSSE6mREupSiMOdKvKDbW5s8HGHhbqX7lflFIVO8RltxI30%2BTzACfWIG6ZCVhDQ6lAr1xArfVXgBajPVIsWI1RexI88%2B7z2OmJkAZJUkfwWvinsSxRKw04UWMHevAc8BPSP%2BdkKJj7e%2BDPfAfd6LZ2hVz5qdaVcfhPmp2IH6T0gJTqTbJQxRSDnXlB4Xa%2Bgk1B4Rsmx25pNUiXAT0OizrjxMX0IQ54kl%2BUxBsQvjtzFhav99zarhkJ%2FMH26CVCEpYHmNni99HA8wxtrnBfB3%2FVJI0Ht52c%2B8zc%2B8P%2B05LZ7l3XlpNaxGomnRx%2F2yDzlf8E6Cs%2F8xfckQGYjLeEgMyDQdUl2teWKfgJmm2vng2qw1%2Bkm%2B3PAEXo5DA1ZZ1wH2gdZeRvdsQF%2B%2FZ9SoJD3d3KDxPGVvsPSuPBR%2F2xbkErNBpLw7Cg9Vy%2F%2F8fx8kEkXE1%2BU4HgQqBips6XH7ucQ8JupgmlGeO8CetuHvHlFQRdf3P8GFnp%2B5eLH0DsAOzN6oXOQRQrjTuqr4TpF1FGp2RVCwlPZ%2BE2YyLtOCGXLgs%2FH3NTqB3DkeW6oruaXJhaUxuOcah7iI6D8eu1jDojfDCVJcVFQa8pQT%2FJXTri7BlKTE%2FkYnWobeWNdh8PfVCnPWUKsowKItYhvGKo6h83Tz%2BVa5vH6KhNwS2zkG%2BaXVdM2YENs7S0QSi5w1zIWUpQrbWdKyH0212HNUajcIA7DfTtHceF6SRlXlzymxT9pB2iwfqeZPOI8zxrFJJZfaDXmH7Ewmeast9tuy74GpoYqudwtUg2IaOMH7Kky4BB9yQAg6CyASUsUe34jmv3JcaiDPOdudwW9KNfDnOU2Kmkw1yBPl1RGH%2FtGNTi4lce0UMHg5WNU%2FLixH2iqqFJO5q5627oInIA0k3ZFqcblBtc%2FmgY6TXZBMsvHHRLvphByvPkx1QaVrdhk4WRBl%2BVbM51KHyeKHSO1QpNs6ZYOp67ipJD8xfTFpN3vRTI5nE5eJAUAnddeUMRUCd3B1qjT1oz0lTz%2Fvg6DXpAcBfzV63HdXGb94pbSazrwr2xmrnLDzRWfp%2FzzSpyVDI1OCzaTmlzzQApM8NADd7iBK%2BxIgdAgh9%2F%2Fx8ZQFUFGm1shSSHvcBURjdjvCRwhMvImUjSFAjW8pcKOux5UrbxhJ2ynUuSOEpMNW220xkdwfjsMTU%2BDhDn%2BFsIJXFBeZeeWAQJgJKI94tzhSI9CsT1%2F18NefVioJyo92mOh3J79c4nAGRfclT6LGGKc1YGJWWvAMjaEQEniQag3yQ3SxhKSi7mXCylSTVEuYec%2BGwuzayRJlVx3l0Eyy3IfYtdk5wWsVY4H%2FHdpThsZkXNtY8%2Fq9zDcuMrbhg%2FVmq%2BRxxTwGHvYbAuRiKgSuQB8YYYxWzFIhZNo3Sge63ZmSQUFxaJlwUymG3DGn%2FJaP%2BvgBpWI42RJET3cDG6pJW2AHYNl2ZlZnswVlv2dJvD2f%2FqDMTws%2FiGU6TF8jqo0185ANA1cweLLZi3V4%2BPBxzQ29NcBITFk%2FiBQ7uxF7Qc4pCPczPEKGYEofFNEFjXGTJuv%2BUsht5g4eCaH8xBaeuxkCuAhRsPtm%2F6nelLFEHpklEgJTNzLHda8VEuM%2FVmhX1XamZB9Hb2nkVN2LBuw4iCu3fNbn7GxWSsbKhDSsgybaJAP3MqyhcJD16EP5up79Yo6FtX%2FJai%2F03m29UrtkEWx%2BuShPyVI44Krhrp9Sj29iuhb6NP9PNM7PVEDWhCL91wkxDRGgqr7EsdHcPUNkKNdJhf6HexIm7bGXFOQYHKwi5CzjAtiLOQDm7cb9v9eHpfZqusJkHtcTLqk6HhMdu%2BSnIxk5GYJ9u3EbVcdJMd07BNxCHpJAilWefcTm7wLYJOPJ5Ewa%2BQwuLp6lAzgru1KhBtt9tosd8AxlvSb48Y9K8eIHOoaw3yYyAUuHRpts2PhE2lpHshYrcawpuU0pp9bFkZEXZ9c1dCjuwi8twyfG%2FoLebzLpnFWATScSaAjtMm1SqHnCQ%3D%3D

‘Why when I open firefox, it now opens as a small window in the top left corner of the desk top and I have to open the double window and then open the large window to get it on the desk top?’ for ‘Firefox’ Thanks, Bill

I personally know of 5 people, including myself that have had nothing but issues with the latest update to Firefox, from crashing, not being able to type, not being able to reply to emails, to not being able to use it at all. Mine also didn't save any of my passwords or saved sites :(

I have tried for 2 days to find some way to contact Firefox, but getting absolutely no help.

If anyone knows what's going on or how to fix it on all these computers I'd really appreciate it.

I'm unable to remove the settings and changes of the Extension I want to reset the Extension Because it does not work well because of settings

ITS VPN its show :"with login" But it's been stuck like this for days I tried deleting the Extension and reinstalling But it's still stuck like that what did I do:

I wrote my email in the Extension and clicked Log in

And since then it's stuck like that

I do not want to remove all Extension or reset all firefox I just want to fix this specific Extension

I would love to know where data of each Extension is stored

That way I can delete the specific data of this Extension

I am an advanced user I will be able to understand you and your complex solutions And I'm willing to do anything to fix it (except reset firefox (

For over a year (just over a year on this computer and a few more years on a different computer) I have had a custom theme at the top appearing from the file menu through the address bar. The computers have also always had the New Tab menu being a light colored screen. I turn on the computer today, to find I guess Firefox updated last night? and completely got rid of the lightness of that page to make it dark, leaving me on the verge of a migraine every time I have to look at that thing.

How do I get rid of that dark page, back to the lighter version WITHOUT getting rid of my custom banner at the top? (yes I tried to use the light extension in theme and that gets rid of the banner and leaves me with a horrible white at the top which is just as big of an issue for me as all the black. I really need that like muted Tan back.)

This has happened for so long and is what is keeping me from using Firefox, making me want to uninstall it sometimes.

Most people don't leave their Volume Mixer open, but some do, and I rely on it quite a lot. Wasn't too much of an issue because it only happened when I used Firefox. Recently.. Starting some several months ago maybe even a year. Firefox will now create instances in the Mixer even without launching it. I haven't used it in weeks and yet every day there's more instances in my mixer.

Hola, tengo un problema, Firefox ha dejado de cargar, da este mensaje "Couldn’t load XPCOM" he intentado hacer otro perfil, he borrado las carpetas he reinstalado... pero sigue dando el error. gracias.

Solucionado viendo un video en Youtube:, por alguna extraña razón, simplemente cambiando el nombre de Firefox.exe por firefox1.exe, carga y funciona a la perfección

Hello, I have a problem, Firefox has stopped loading, it gives this message "Couldn't load XPCOM" I have tried to make another profile, I have deleted the folders I have reinstalled... but it continues to give the error. Thank you.

I hate your new email address blocker!! All I want is for you to turn it off. I was using Firefox 100% of the time till you started blocking me from entering email address, I use Firefox for work and some times I have to enter clients email address into forms and your new blocker won't let me enter them. So, I have to log out of Firefox and open Google Chrome to be able to fill out the forms where I have to enter clients email address. Please either discontinue the use of this blocker or tell me how to turn it off OR I will have to start using Google Chrome 100% of the time.

Thanks,

John W. Ainsworth [email removed from public] [phone# removed from public]

It's hard to be polite because of my major frustration with these issues which have been going on way to long...almost a year. It started with an "upgrade"....went backwards not forward in function...when certain emails from places I've subscribed to came thru with no images, just verbal highlights. Clicking on those links to read more ended up with the New Tab thing moving back and forth forever and then I get the note "Secure Connection Failed:PR_END_OF_FILE_ERROR. It did this, the first time, for almost two months and then suddenly cured itself. Next time an upgrade happened I was back to square one. Time line for self fix was a bit shorter, but well over a month. Ditto several more times. I did all the looking and reading and nothing offered helped resolve this issue. More recently...the last month or so...I get ZERO images on incoming emails, regardless who, what, when sends them. For instance, I got a poster, announcing an upcoming art show. I got nothing but blank boxes. Having had this issue with other emails, I've learned that I have to create a forwarded email in order to see any images. I'm still dealing with the inability to open articles, web sites, etc, from and email or other site I'm looking at that may have something of interest. I'm about to pull the plug on FoxFire if this keeps up!!!!

Hello, I listed this is the "Other" section because it involves more than just installation of Firefox. I am using version 97.0.2 and will be installing the most current version within a day or so. I have NO issues with the current version, nor expect any with any future updates I install. With that being stated I will ask my question...

I have a CCTV setup at my home that have the feature of web remote viewing and control. I don't use any other browser other than Firefox...have uninstalled both IE11 and Edge, blocking Edge from being reinstalled. I can NOT use the CCTVs remote web feature because their software is out-dated and I suspect unsupported any longer. I have already downloaded and installed the Firefox required web plug-in but the version of Firefox is TOO NEW. The Software suggested that I install an older version of the 32-Bit Firefox, version 56 or 57 if my memory is correct...

I current Firefox is 64-Bit, installed on the C Drive. Can I install a second Firefox, 32-Bit on perhaps my D or E Drive without corrupting my 64-Bit install and profile? I understand that doing so, and using the older version then there would be a security issue fore prolonged browsing. But, when using this older version to access my CCTV...once done, I would no longer browse with that older version of Firefox. A temporary and quick solution. A 10 minute browsing in a once in a great while exception.

Your feedback and support would be greatly appreciated?

~PB1

This is the issue: anytime I have firefox open, it is running between 16%-30% CPU usage (consequently running a train on my battery when not plugged in, and making the laptop fan go wild 100% of the time, reducing battery life from a normal of 2-3 hours to less than an hour). It doesn't matter if I disabled ALL addons/extensions, same issue; closed all tabs, issue persists; turned off "restore tabs after I close firefox", issue persists; cleared all but the last 2 months of browser history, issue persists; flipped all performance/use hardware acceleration settings on and off again, issue persists; loaded firefox in safe mode, issue persists. I've searched through all possible similar solutions given on these forums, and none of them have helped, I'm at my wits end here because chrome will not do anything near this on the same computer even with like a dozen tabs open.

I have firefox on multiple computers with windows 10, both laptop and desktop, and this issue is only occurring on a single laptop of mine with windows 10, a mobile i7 processor from 2018, 16gb ram, and a mobile nvidia 1050ti gpu, so it's not like this is an underpowered laptop. I keep my browser updated, my windows updated, my graphics drivers updated, and my addons/extensions updated regularly. This only started in the last few days and the only thing that changed was a windows update (minor not major), but again it's literally only firefox that is having this issue.

Hi,

I use firefox, with synced settings, at both home and my place of work. I try to manage cookies so my Spotify always remains logged it when I open my bookmark. This works on my home computer, but doesn't seem to work on my office computer.

I've looked at the setting and to me they appear the same. I'm only slightly know what I'm doing so any help would be grately appriciated! One system is a Mac and one is a Windows - unsure if that would make any kind of difference.

Thanks, Andrew

I have tried to Install Firefox Multiple Times. Firefox doesn't retrieve any pages when searched (Example:google.com). Even the Settings option is not opening. It is all blank Page.

Tried various options like Refresh, trouble shoot mode, Restarting, System Updates, Uninstalling Visual Studio, Changing Proxy. Nothing works. Kindly help on this solution.

Hey Guys,

My trend micro password manager stopped work recently only on Mozilla but still works on every other browser, I have uninstalled and reinstalled both the trend micro and mozilla but it still isnt working?

Firstly; I am 77 years and represent a non understanding in computing. I recently changed fierfox code to ensure contact between my mobilephone and a table computer. I dont remember the old firefox code. My bankid does not work after change. My question; do I need to give new codes to bouth devices shall i also change other codes making Sync. Thanks for help and sorry for my halting english. Yours kjell ryden