Profle data lost when upgraded

When i upgraded Firefox my old profile doesn't show up now. I found my old profile under about:profiles but when i click on the Launch profile in new browser i get this m… (read more)

When i upgraded Firefox my old profile doesn't show up now. I found my old profile under about:profiles but when i click on the Launch profile in new browser i get this message, "You've launched an older version of Firefox. Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile. To protect your information, create a new profile for this installation of Firefox" I did create a new profile but how do i get my old saved data, add ons etc to the new profile?

Asked by shawkins74 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Bookmarks menu

Since adding the recent updates for Mozilla my Bookmarks menu which was on the left side is gone. Using F10 or Ctrl does not work. Please tell me how to get it back to th… (read more)

Since adding the recent updates for Mozilla my Bookmarks menu which was on the left side is gone. Using F10 or Ctrl does not work. Please tell me how to get it back to the left side of the screen

Asked by donm1330 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Opening A PDF From Website In Firefox

Lately, whenever I try to open a PDF from a website open in Firefox, the tab crashes and the PDF does not open. An error stating that the Windows file-dialog has crashed … (read more)

Lately, whenever I try to open a PDF from a website open in Firefox, the tab crashes and the PDF does not open. An error stating that the Windows file-dialog has crashed is displayed at the top of the tab. I tried to attach a screenshot of the error but that action only generates another error.

This condition does not occur when I try to open the same PDF from the same website open in either Chrome or Edge, the PDF opens properly which leads me to believe the problem is in Firefox and not my Adobe installation.

Thank you

Asked by sshiekman 5 months ago

Last reply by Martina 5 months ago

Unable to delete some bookmakrs

I have accumulated a LOT of bookmarks over the years. I want to streamline it and delete several so I have room to add more but it will not delete them. How do I go about… (read more)

I have accumulated a LOT of bookmarks over the years. I want to streamline it and delete several so I have room to add more but it will not delete them. How do I go about deleting the bookmarks I want and adding more that I do want? It's very frustrating

Asked by Dan 5 months ago

Last reply by Martina 5 months ago

sign-in screen

Every time I sign in, I'm asked to make Firefox my default browser, and every time I do so. Kindly MAKE IT STOP ASKING, DAMMIT!!!

Asked by ferdchris 5 months ago

Last reply by Mark 5 months ago

I keep receiving a "mozilla firefox is running but not responding."

Mozilla Firefox constantly not responding. I have been unable to access any of my sites, as the browser doesn't seem to be working. Very frustrating. How can I refresh… (read more)

Mozilla Firefox constantly not responding. I have been unable to access any of my sites, as the browser doesn't seem to be working. Very frustrating. How can I refresh Firefox to reset it??

Asked by carole.a1 5 months ago

Last reply by Martina 5 months ago

How to edit my Bug Description on Bugzilla?

I couldn't find a place to discuss topics regarding Bugzilla itself, so I'm looking in this community. If there's a better place, please tell me. The title is pretty se… (read more)

I couldn't find a place to discuss topics regarding Bugzilla itself, so I'm looking in this community. If there's a better place, please tell me.


The title is pretty self explaining. I submitted a bug report on Bugzilla and I want to edit my bug description. How can I do that? I didn't find a way to do that. Maybe I'm overlooking something.

If there's actually no way to edit your bug description and comments, then I think Bugzilla is even more trash than I already thought it is. In my opinion that's standard and it should be supported, just like it is supported on proper tools like GitHub. I don't like Bugzilla because it doesn't look as clear and modern as GitHub or GitLab, has a worse text/markdown editor and it seems to be lacking some useful features. It's good that Mozilla creates some competition to big tech companies but it's also valid to criticize their products if they are simply worse (which is disappointing but nonetheless, it's true sometimes).

Asked by a72834234 5 months ago

Last reply by Paul 5 months ago

Closed windows and tabs

Let’s say I have 20 tabs open, which I don’t quite remember anymore but occasionally return to. Naturally, I have the browser set to restore all tabs on startup. At some … (read more)

Let’s say I have 20 tabs open, which I don’t quite remember anymore but occasionally return to. Naturally, I have the browser set to restore all tabs on startup. At some point, for one reason or another, a second browser window opens in the background. I close my main browser window, and I’m left with just this second window. When I close that one too and then reopen the browser, I no longer see my 20 tabs — I only see that second window with a single tab. In the Firefox View menu, I don’t see my 20 tabs in the list of recently closed tabs or in the list of open tabs. Is this expected behavior? Are there any plans to fix this?

Asked by Mount_Knight 5 months ago

Last reply by a72834234 5 months ago

Sorting Bookmarks by Name

Is there a setting so that bookmarks, when accessed in a folder, will always sort by name. It appears that every time you add new bookmarks to a folder they are added to … (read more)

Is there a setting so that bookmarks, when accessed in a folder, will always sort by name. It appears that every time you add new bookmarks to a folder they are added to the bottom of the folder bookmark list and not listed alphabetically. Thanks

Asked by jfbritt1500 5 months ago

Last reply by a72834234 5 months ago

1Password icon does not show in toolbar

Hi. Sometime over the last day or so I started having a problem with my 1Password Password Manager, an extension to Firefox that imports my ID and password to websites t… (read more)

Hi. Sometime over the last day or so I started having a problem with my 1Password Password Manager, an extension to Firefox that imports my ID and password to websites that require them. I am running Mac OS 15.4.1 and Firefox 138.0.3. Up to now it was enough to click on the 1Password icon on the right of the first "email" box. But now I get a popup saying "Press the 1 Password icon in your browser's toolbar to unlock". But I cannot find that icon in my Firefox browser. I assume it is a Firefox problem because I do not have the same problem when using Safari and 1Password. Help appreciated, ChrisD

Asked by cdocksey 5 months ago

Last reply by Mark 5 months ago