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Extensions not showing up in toolbar or customize menu

Any extensions I install suddenly don't show up in my toolbar or the customization menu anymore, so I also can't drag them there manually. Deleting the extensions and re… (read more)

Any extensions I install suddenly don't show up in my toolbar or the customization menu anymore, so I also can't drag them there manually.

Deleting the extensions and re-installing them didn't work, neither did deleting the extensions folder itself.

Does anyone know how I can fix this? I've attached a screenshot of the customization menu and extensions menu below.

Thanks :)

Asked by Aci 2 years ago

Answered by Terry 2 years ago

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Issue with Mozilla Firefox Browser

Hello, I am experiencing some difficulties with my Mozilla Firefox browser and would appreciate some help in resolving the issue. Below are the details: Operating Syste… (read more)

Hello,

I am experiencing some difficulties with my Mozilla Firefox browser and would appreciate some help in resolving the issue. Below are the details:

Operating System: [Specify your operating system, e.g., Windows 10, macOS Big Sur, etc.] Firefox Version: [Specify your Firefox version, e.g., Firefox 89.0.2] Description of the Issue: [Provide a detailed explanation of the problem you are facing] I have tried the following troubleshooting steps without success:

Clearing browser cache and cookies Disabling add-ons and extensions Resetting Firefox to its default settings Despite these efforts, the issue still persists. I have also searched through the Mozilla Firefox support documentation and community forums but haven't found a solution that addresses my specific problem.

Could someone please provide guidance or suggest any additional troubleshooting steps I could take to resolve this issue? Your assistance would be greatly appreciated.

If any further information is needed, please let me know. Thank you in advance for your help.


best regard [http://example.com Pun and Jokes ]

Asked by Pun and Jokes 1 year ago

Last reply by Terry 1 year ago

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Is it possible to permanently set a different search engine for Private Browsing?

Is it possible to permanently set a different search engine for private browsing? I have Google set as my search engine in my normal browsing mode, but I'd like the priva… (read more)

Is it possible to permanently set a different search engine for private browsing? I have Google set as my search engine in my normal browsing mode, but I'd like the private browser search engine to be permanently set to DuckDuckGo.

(I realise I can manually set it each time to DuckDuckGo but this is tedious.)

With thanks.

Asked by vajrashura 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Images and redered graphics are fuzzy until you zoom in

For a while now (can't remember when it started) rendered graphics and text on FF is fuzzy. Examples of this can be see on Google maps, Miro, Powerpoint etc. On Chrome, E… (read more)

For a while now (can't remember when it started) rendered graphics and text on FF is fuzzy. Examples of this can be see on Google maps, Miro, Powerpoint etc. On Chrome, Edge etc the rendering is sharp at all zoom levels but in FF its fuzzy until you zoom in.

Viewing on a 4k monitor, running 115.0.2 (64-bit), using the Windows store install Hardware acceleration is turned on. Tested on multiple PCs, all Windows 11

Attached images which shows the comparison between Firefox and Edge Both browser windows are the same size and the default zoom (100%) Examples attached are for Miro and Powerpoint

Asked by shashankkaul 1 year ago

Answered by shashankkaul 1 year ago

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How to import password csv?

So I'm using firefox on my old PC and want to export the login data to my new PC. Firefox has export passwords to CSV but there is no import CSV in firefox on the new PC.… (read more)

So I'm using firefox on my old PC and want to export the login data to my new PC. Firefox has export passwords to CSV but there is no import CSV in firefox on the new PC. There's import HTML but... firefox exported to CSV not HTML so I'm really confused, why would it export to a format that cannot be import?

Asked by D Dragon 1 year ago

Answered by Terry 1 year ago

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a website wont load on normal but will on private mode

the website channel 4 wont load and videos wont play on the normal firefox. it was fine a couple of weeks ago. if i load the website in private window, it works fine wiht… (read more)

the website channel 4 wont load and videos wont play on the normal firefox. it was fine a couple of weeks ago. if i load the website in private window, it works fine wiht no issue.

Asked by nfletcher13 1 year ago

Answered by Terry 1 year ago

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Wifi router login not working on Firefox browser

Hello, so i have a hp laptop running on windows 11. I have 2 different wifi sources here at my home, one of them is a DSL zyxel modem from century link & the other is… (read more)

Hello, so i have a hp laptop running on windows 11. I have 2 different wifi sources here at my home, one of them is a DSL zyxel modem from century link & the other is a Verizon internet gateway that runs off of cell towers. I recently logged into both of them to configure some of the settings etc. and in the past when i only had the DSL wifi, i would log into it via file explorer>network>network interface and then select the router & would automatically be taken to the login page. For the verizon wifi, i had to go into the browser searchbar ,while being connected to that network, and enter the default IP address of 192.168.0.1 and it would take me to the login page. I first logged into the DSL network and then for the first time ever, into the verizon one, and now when i try to login to the DSL network via my traditional method & also by inputting its IP address into the searchbar (both routers have the same default address to access setup), it takes me to the verizon login page regardless if im connected to it or not. If i input the DSL modems IP address into Edge browser while connected to it, it takes me to the correct login page for that network which leads me to believe that somehow something is messed up with my firefox browser. Ive already tried going into the saved passwords and deleting the saved verizon login info. Any other ideas as to what it could be? Thanks, JD

Asked by jgingerich01 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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When Firefox is on, Desktop Window Manager consumes a lot of RAM

I have multiple monitors and most often have Firefox windows open on each. Lately, I've been noticing that the Desktop Window Manager process is consuming a huge amount o… (read more)

I have multiple monitors and most often have Firefox windows open on each. Lately, I've been noticing that the Desktop Window Manager process is consuming a huge amount of RAM. At the same time, consumption completely disappears with the closing of Firefox windows. Video: https://i.imgur.com/pHCa7Hh.mp4 (I left it for a while then closed Firefox windows) After a while, I noticed that already 13 GB of memory is being used by DWM. I don't know if sites affect behavior, but most often I have https://music.yandex.ru/home open

OS: Windows 11 (Microsoft Windows [Version 10.0.22621.1928]). Firefox: 115.0.1 (64-bit) Screen setup: 1 - 3840 x 2560 with 200% scale, 2 - 1920 x 1080 with 100% scale.

Asked by unavailable 2 years ago

Answered by unavailable 1 year ago

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Cookie Consent option not showing on certain sites (EU area)

Firefox beta release: 116.0b6 (64-bit) On sites such as BBC.com, Youtube.com and Facebook.com I am not getting the normal cookie consent pop-up option which used to aut… (read more)

Firefox beta release: 116.0b6 (64-bit)

On sites such as BBC.com, Youtube.com and Facebook.com I am not getting the normal cookie consent pop-up option which used to automatically show on opening the sites. Other sites are still showing the cookie consent option pop-ups. This means I cannot select if I wish to accept or reject cookies on several sites that used to allow me the option.

In checking about:config, the cookiebanners.service.mode is set to 1, which I believe this the correct setting for enabling the cookies consent pop-up option.

Is there any fix for the cookie consent pop-up not working on certain sites within the EU? I am not using a VPN or pop-up blocker. Tracking protection is set to Standard, cookies and site data are always deleted on closing Firefox and "Do Not Track” signal is set to always. Deleting all installed FF extensions has no effect either.

In other browsers on the same PC, Chrome and Edge, the cookie consent option does still work as it should on the sites mentioned. In Firefox it doesn't.

This is only happening on one PC. My latop has the same FF beta build installed and is not showing this behaviour, it still automatically shows the cookie consent pop-ups when visiting sites such as BBC.com, Youtube.com and Facebook.com.

Asked by Richard Law Bijster 1 year ago

Answered by Richard Law Bijster 1 year ago

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The time is wrong any app or site I use on Firefox.

I have tried syncing to the time server and manually updating the time with no success. It is only happening on this computer. My other laptop and my Android are fine, so… (read more)

I have tried syncing to the time server and manually updating the time with no success. It is only happening on this computer. My other laptop and my Android are fine, so it has something to do with something on this PC. I've tried to disable vpns but that hasn't helped. Any insight is greatly appreciated since the timestamp is crucial for much of what I do!

Asked by pete.theodore1 1 year ago

Answered by pete.theodore1 1 year ago

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Text glitching only in Firefox

I've been having a weird issue with my text glitching only in my Firefox browser. Initially I thought it might be my monitor but then I realized the issue only presents i… (read more)

I've been having a weird issue with my text glitching only in my Firefox browser. Initially I thought it might be my monitor but then I realized the issue only presents itself in my Firefox browser. Literally no other program is affected.

I've done a reset, I've uninstalled and done a clean install, I've deleted all Firefox files and re-downloaded the browser. The issue immediately pops up again.

Asked by janna.g.landry 2 years ago

Answered by janna.g.landry 1 year ago

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White screen when loading config.office.com

Hi everyone, When i go to the website config.office.com in firefox there is just a white screen. Nothing more. Instantly white. I have checked if this is an issue at the … (read more)

Hi everyone, When i go to the website config.office.com in firefox there is just a white screen. Nothing more. Instantly white. I have checked if this is an issue at the side of Microsoft but it doesn't look like it is. The website does load correctly in Microsoft Edge.

I tried the following in Firefox: - Firefox is up to date (Version 115.0.2 64 Bits) , I have had this issue in other versions of Firefox too. It's not a new issue in this newest version. - Tried disabling all the security features in Firefox, disabling all add-ons, and disabling the extra security for cookies - Starting firefox in safe mode (Shift click on firefox, then open the website) - Checked the Network inspector. All packets have status 200 (See the first screenshot)

You can check the second screenshot for the white page.

Some help is appreciated :) Thanks!

Asked by Nathan Verkerk 1 year ago

Answered by Nathan Verkerk 1 year ago

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Opening bookmarks

I like when I open a bookmark, that I am not forced to view it right away. This can be VERY annoying when opening multiple bookmarks but I want to stay on my current one … (read more)

I like when I open a bookmark, that I am not forced to view it right away. This can be VERY annoying when opening multiple bookmarks but I want to stay on my current one without having to switch back to the one I was using. I would like an option added at least to have bookmarks in that automatically switch to when opening. Please.

Asked by FormDrop 1 year ago

Answered by TyDraniu 1 year ago

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FireFox on citrix automatically logs off

Hello Everyone In our Citrix environment we use Mozilla Firefox 115.0.2esr (64-Bit). Exactly after 5 minutes the VDA terminates the user session and FireFox is closed. I… (read more)

Hello Everyone

In our Citrix environment we use Mozilla Firefox 115.0.2esr (64-Bit). Exactly after 5 minutes the VDA terminates the user session and FireFox is closed. It does not matter, the session is inactive or the user is actually browsing.

The only eventlog is the following: Der Citrix Desktopdienst hat erkannt, dass eine Benutzersitzung beendet wurde. Sitzung 'XXX' für Benutzer 'Username' wurde beendet; Ursache: Logoff.

The Citrix Desktop Service has detected that a user session has been terminated. Session 'XXX' for user 'Username' was terminated; cause: Logoff.

I already started the Firefox with troubleshooting mode but does the same.

Thank you for your help, hope someone already saw this issue

Asked by Adam Mersva 1 year ago

Answered by Adam Mersva 1 year ago

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download menu and bookmarking menu on toolbar has no text

other menus like the pop-up bookmark list menu is fine. i only have this problem with the download menu and the bookmarking menu. i only remember this happening after i s… (read more)

other menus like the pop-up bookmark list menu is fine. i only have this problem with the download menu and the bookmarking menu. i only remember this happening after i started to tweak and customize my windows 11 os, so maybe something in that process happened to break the text now but i have no idea where to look. i have cleared the startup cache, refreshed firefox and even uninstall/reinstalled it completely fresh (this is also what made me believe this is an os problem).

Asked by o' 1 year ago

Answered by zeroknight 1 year ago

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Themes

Dear Mozilla I wrote to you earlier today about a problem i am having with themes.I change themes quite frequently and have a lot of them on my list. After opening and c… (read more)

Dear Mozilla

I wrote to you earlier today about a problem i am having with themes.I change themes quite frequently and have a lot of them on my list. After opening and closing the browser once or twice the list of themes no longer shows what each theme looks like. I reset Firefox and the image of each theme reappears. It's quite tedious as i said to have to do this once or twice a day. Is this problem occurring because i have too many themes on the list?. I have turned off all other extensions and the same problem keeps happening. I don't know what to do.


/edit: Please put a space after periods as there were unintended links.

Asked by pmj 1 year ago

Last reply by James (On Leave) 1 year ago