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  • Archived

Firefox developer not working since 142.0b2 - tabs do not load on restart of app

Since this week's update of Firefox Developer edition when the browser is restarted tabs do not load until I reset the browser. I suspect an add-on but have not been able… (read more)

Since this week's update of Firefox Developer edition when the browser is restarted tabs do not load until I reset the browser.

I suspect an add-on but have not been able to determine which one.

This is happening on multiple (3) physical computers.

I just started a new work role and haven't been able to find the time to troubleshooting of the issue myself.

This has been very disrupting and stressful.

Asked by chris.moland 7 months ago

Last reply by jonzn4SUSE 7 months ago

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Issues following 8/5/25 browser update

After the 8/5/25 Firefox update the internet is inaccessible on my laptop through the standard Firefox browser. The internet is accessible with MS Edge. Toolbar is set t… (read more)

After the 8/5/25 Firefox update the internet is inaccessible on my laptop through the standard Firefox browser. The internet is accessible with MS Edge. Toolbar is set to always show bookmarks but none appear. Also, the browser's application's menu does not open to access options such as restore previous session, recently closed tabs, etc. I've restarted my device several times without it resolving the issues with the standard browser.

The Firefox developer version opened in command prompt safe mode (firefox -safe-mode), which is how this inquiry is being sent, but no bookmarks on tool bar or current page history from the standard (non-developer) Firefox.

I'd like to return to accessing the internet using the standard Firefox version with its bookmarks, history, etc. I am using Windows 10. Thank you.

Asked by webmaster94 7 months ago

Last reply by David DeBord 7 months ago

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Firefox Blocking 1 Password password manager

I just purchased 1Password because I need a password manager. I like Firefox and want to continue using it as my browser. My operating system is Windows 11 on a new Del… (read more)

I just purchased 1Password because I need a password manager. I like Firefox and want to continue using it as my browser. My operating system is Windows 11 on a new Dell laptop.

But when I try to use the 1Password icon in the browser to save login information, I get only 3 choices: monitor, relay, and Firefox VPN. None works for 1Password.

I am very frustrated about this and hope my fellow Firefoxers can help me. I am disappointed Firefox offers no tech support.

Asked by Elizabeth Joyce 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

How to unsync desktop from laptop

How can I unsync desktop from laptop bookmarks? Selected update Mozilla to Windows 11 yesterday on desktop and am now seeing two sets of bookmarks on both devices. Lapto… (read more)

How can I unsync desktop from laptop bookmarks?

Selected update Mozilla to Windows 11 yesterday on desktop and am now seeing two sets of bookmarks on both devices. Laptop bookmarks were originally separate from desktop. Laptop is mine and desktop is my wifes. Did not know that it would auto sync both devices.

Is it possible to unsync/separate?

Thanks

Asked by CharlesH 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

AI assisted tab grouping

I have carefully located all tabs in groupings suitable for me. Therefore, I do not want AI to make any changes. How can I ensure that Mozilla's AI does NOT make any chan… (read more)

I have carefully located all tabs in groupings suitable for me. Therefore, I do not want AI to make any changes. How can I ensure that Mozilla's AI does NOT make any changes to the groupings in which I have put my tabs.

Asked by cjfun1d 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Tab opens to a blank page

I own three laptops, keep up with all updates, regularly clear cache...etc. Lately, when ever I click on a link in an article, the tab opens to a blank page. Why did thi… (read more)

I own three laptops, keep up with all updates, regularly clear cache...etc. Lately, when ever I click on a link in an article, the tab opens to a blank page. Why did this occur all of a sudden? There needs to be a fix. I'm wondering if there was an update recently which caused this problem. Meanwhile, this is very inconvenient on my end.

Asked by CJ 6 months ago

Last reply by CJ 6 months ago

  • Solved
  • Archived

Open previous windows and tabs

There are times that when I open firefox that some of my tabs that does this weird thing where my tabs from the previous session that I left doesn't load up, from what I … (read more)

There are times that when I open firefox that some of my tabs that does this weird thing where my tabs from the previous session that I left doesn't load up, from what I see is a blank tab that doesn't access the sites I left. It's been twice since I encountered this and I can't replicate the issue. When it happens I try checking out the recently closed tabs or window it doesn't show the ones that didn't show up.

Asked by Chris Asuncion (Chris) 6 months ago

Answered by Chris Asuncion (Chris) 6 months ago

  • Solved
  • Archived

How to fix audio not playing via HDMI

Whenever I play something in the browser while connected to my TV by HDMI, the sound still comes out of the laptop speakers. This happened suddenly, without any discernib… (read more)

Whenever I play something in the browser while connected to my TV by HDMI, the sound still comes out of the laptop speakers. This happened suddenly, without any discernible reason, and I can't seem to fix it. Everything else works, only content played from Firefox remains in the laptop speakers. I've checked my audio mixer, nothing seems amiss, I've updated Firefox and refreshed the application, still nothing. Hell, I've even tried different cables and HDMI ports, but nothing works. What could be the issue? Why did my audio suddenly stop working, and what can I do about it?

Asked by vv.irving 6 months ago

Answered by vv.irving 6 months ago

  • Archived

PR_CONNECT_RESET_ERROR

I have been having a problem with downloading a paper for reviewing from Nature Springer. However, it has been always failing. I have all the help from the website but it… (read more)

I have been having a problem with downloading a paper for reviewing from Nature Springer. However, it has been always failing. I have all the help from the website but it work. It always appears as shown below

Secure Connection Failed

An error occurred during a connection to reviewer-feedback.springernature.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Mathias Lujegi 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

home page changed to google after restart and want to change to previous home page

After Firefox update on August 14 the top area of browser started jumping continually so I did a restart. After restart had to reinstall Trusteer and McAfee Webadvisor. H… (read more)

After Firefox update on August 14 the top area of browser started jumping continually so I did a restart. After restart had to reinstall Trusteer and McAfee Webadvisor. However my home page changed to Google and I don't want google as my home page. Cant remember what it was before (believe about:home or something similar). When I go to Settings Search and change search to DuckDuck it changed both the address bar and search bar. I am find with Google in Search bar but was my home page to go back to what it was and not Google. I am a senior and not highly computer savvy - please help and list steps so I can not have Google when I open Firefox browser. Thank you

Asked by scholtee 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

extentions

Добрый день! Я много лет использую firefox для работы, я работаю в банке, и недавно нам дали расширение для мессенджера где ми общаемся с клиентами и можем добавлять доку… (read more)

Добрый день! Я много лет использую firefox для работы, я работаю в банке, и недавно нам дали расширение для мессенджера где ми общаемся с клиентами и можем добавлять документы легче и другие функции. У меня возникла проблема, так как я не могу его установить никак. Я питалась установить его по инструкциям с сайта, но безуспешно. Расширение фактически самостоятельно написано нашими разработчиками и инструкция по установке только на Chrome, и вігдядит она примерно так: скачиваете себе архив, извлекаете файлы пишете chrome://extensions включаете режим разработчика и загружаете туда файлы что были извлечены из архива.

Прошу детальную инструкцию как я могу это сделать для firefox.

Asked by TheBloodyQueenOfMoon 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Firefox desktop evidently was updated last night and now my bookmarks and history are missing.

bold textWHY did you delete my bookmarks and history including the files when you installed the latest backup??? I did not even realize you had another update until I lo… (read more)

bold textWHY did you delete my bookmarks and history including the files when you installed the latest backup??? I did not even realize you had another update until I logged in this morning and my desktop firefox screen was completely changed and all my history and bookmarks are BLANK! I've wasted my entire morning trying to fix this! Your support materials are not working either as there are no bookmarks or history left! Ugh!

Asked by lynn.hankins 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Solved
  • Archived

Double search bar is gone

I don't know which question best describes my question. I have always used Firefox because it had two boxes for searching. This meant that you could type a search into th… (read more)

I don't know which question best describes my question. I have always used Firefox because it had two boxes for searching. This meant that you could type a search into the second box while keeping the first box open. Now that second url box is gone. How can I get it back? I used it all the time!

Asked by emilymborden 6 months ago

Answered by Paul 6 months ago

  • Archived

Desktop Weather Info

Good morning, I enjoy your brief weather update on your Desktop Home Page, but a suggestion would be to allow the user to add two or more locations for other family locat… (read more)

Good morning,

I enjoy your brief weather update on your Desktop Home Page, but a suggestion would be to allow the user to add two or more locations for other family locations, vacation home locations or just other locations we love around the word.

Thanks for your consideration.

[Email address]

Asked by Jim Aitkenhead 6 months ago

Last reply by Paul 6 months ago