Firefox Community Forum

I installed the new Windows 11 update now when I exit out of firefox "X" the next time I go to open and error tells me that firefox is running (it's not showing open and running) and I have to close.

Hello my firefox instantly crashes whenever i try to open it and the crash message window pretty sure it is also closes instantly I dont think I litteraly cannot use the browser at all because of this. I am on a freshly reset pc aswell so i have no clue what it could be

Hello so i've recently wanted to start using firefox as my browser but every time i try to open firefox the window where its supposed to be appears for a few milliseconds then just dissapears like it never opened before

I am on windows 11 and I am up to date with updates i have updated my gpu aswell

Note: I've reinstalled firefox multiple times at this point and have also fully reset my pc 2 times so far to no avail I am also using normal windows defender and nothing changes when i try to turn it off for example its still broken. My firefox does open when i run windows in safe mode but it stop working when i switch back to a normal windows profile I cant even run firefox in troubleshoot mode because that window to open it in troubleshoot mode dissapears after a few milliseconds aswell any help would be appreciated ive looked at numerous pages about troubleshooting firefox and it just hasnt helped at all.

Hello,

i have a problem with Rightmove.co.uk webpages. On the webpage where you can see house plans, I zoom into the plan, and the plan just cannot be moved anymore and zoomed as well. I entered Firefox in troubleshooting mode without any extensions enabled and the same issue happened still. I tested the Brave and Chrome, no problems there. I tested Firefox latest version and also the ESR version, both had the same issue. One of the webpage links is below that just freezes, but the same issue happens with all sites when you want to see house plans. https://www.rightmove.co.uk/properties/125021075#/floorplan?activePlan=1&channel=RES_BUY Please help me.

Thank you. itaavo

So I've been having this issue with Firefox loading anything to do with Google.com or Youtube running slow to load. all other pages work fine with no issues. I've turned off all addons and themes and the same things happen. I've turned off hardware acceleration and reset Firefox but I still see delays with these two sites. Anyone have a possible solution?

Hello,

recently i've bought a new microsoft surface studio laptop and i noticed that when i am watching something on youtube, netflix or any other platform the video (sound is ok) is freezing after 9-10 sec of watching. I checked my componetns, temperatures, but then i tried another browser - google chrome. It worked smoothly. I use firefox since 2013 and i love it, but now I am considering switching to a different browser, because something is wrong here and it's not a hardware problem but rather a software issue, which is obviously firefox here... I am open for any advices on how to fix this freezing problem and just to be clear: i really don't want to change my browser... i like it :(

Best Regards Micheal

My Firefox browser stops when I save a picture from an open article/website, and I have to force quick Firefox and restart. I did not have this problem before; I suspect this came when the browser automatically updated to the latest version two days ago.

I have been experiencing BSOD on my Dell XPS 9500, each time with the error message: DRIVER_IRQL_NOT_LESS_OR_EQUAL

After analyzing the crashdump with WinDbg, it appears the culprit is Firefox. I have experienced 5 crashes in the past week and in each case, the analysis reveals Firefox as the culprit.

Below is the output of the analysis of the last crash dump. Someone please take a look and advise.

I have verified my Firefox is up to date.

''''' .................................. For analysis of this file, run !analyze -v 9: kd> !analyze -v

• *
• Bugcheck Analysis *
• *

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: 0000000000000008, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, value 0 = read operation, 1 = write operation Arg4: fffff8063ceac82c, address which referenced memory

Debugging Details:

KEY_VALUES_STRING: 1

   Key  : Analysis.CPU.mSec
   Value: 3015

   Key  : Analysis.DebugAnalysisManager
   Value: Create

   Key  : Analysis.Elapsed.mSec
   Value: 16894

   Key  : Analysis.Init.CPU.mSec
   Value: 968

   Key  : Analysis.Init.Elapsed.mSec
   Value: 96173

   Key  : Analysis.Memory.CommitPeak.Mb
   Value: 128

FILE_IN_CAB: 101022-16687-01.dmp

DUMP_FILE_ATTRIBUTES: 0x808

 Kernel Generated Triage Dump

BUGCHECK_CODE: d1

BUGCHECK_P1: 8

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff8063ceac82c

READ_ADDRESS: fffff8063a51c468: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse

0000000000000008 

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: firefox.exe

TRAP_FRAME: ffffee03ba39def0 -- (.trap 0xffffee03ba39def0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=ffffee03ba39e1f8 rdx=ffffc8861f890880 rsi=0000000000000000 rdi=0000000000000000 rip=fffff8063ceac82c rsp=ffffee03ba39e080 rbp=ffffee03ba39e0f9

r8=ffffc8861f890950  r9=0000000000000026 r10=ffffc88623668410

r11=0000000000000000 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc NETIO!StreamInvokeCalloutAndNormalizeAction+0x5c: fffff806`3ceac82c 488b4808 mov rcx,qword ptr [rax+8] ds:00000000`00000008=???????????????? Resetting default scope

STACK_TEXT: ffffee03`ba39dda8 fffff806`39c33fa9  : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx ffffee03`ba39ddb0 fffff806`39c2fee8  : ffffee03`ba39df60 ffffc886`35d05e50 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69 ffffee03`ba39def0 fffff806`3ceac82c  : ffffee03`ba39e1c0 ffffc886`1f890950 ffffee03`ba39e1c0 ffffc886`1f890950 : nt!KiPageFault+0x468 ffffee03`ba39e080 fffff806`3ceac0db  : ffffc886`1f890950 ffffc886`1f890880 ffffc886`23668401 00000000`00000000 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x5c ffffee03`ba39e150 fffff806`3cea9c7b  : ffffc885`d3520014 fffff806`a1774cd0 ffffc885`00000000 ffffee03`ba39eae8 : NETIO!StreamProcessCallout+0x2c7 ffffee03`ba39e280 fffff806`3cea8d2d  : 00000000`00000014 ffffee03`ba39eae8 ffffee03`ba39eb10 ffffee03`ba39e990 : NETIO!ProcessCallout+0xa4b ffffee03`ba39e400 fffff806`3cea7a3e  : 00000000`00000005 ffffee03`ba39eb10 ffffc885`d351aaa0 00000000`00000001 : NETIO!ArbitrateAndEnforce+0x59d ffffee03`ba39e530 fffff806`3cea5525  : ffffee03`ba39eea8 ffffee03`ba39e9e0 ffffee03`ba39e9e0 00000000`00000000 : NETIO!KfdClassify+0x33e ffffee03`ba39e8e0 fffff806`3cea5128  : 00000000`00000000 00000000`00000000 00000000`00000000 ffffc886`236ed830 : NETIO!StreamClassify+0x279 ffffee03`ba39ea80 fffff806`3cea4b06  : ffffc886`22a243d0 ffffc885`d3ae8dc0 00000000`00000000 00000000`00000014 : NETIO!StreamCommonInspect+0x2ac ffffee03`ba39ee60 fffff806`3d0669db  : ffffc886`1cd4c5b0 ffffc886`1cd4c5b0 ffffee03`ba39ef60 ffffee03`ba39ef80 : NETIO!WfpStreamInspectSend+0x256 ffffee03`ba39eef0 fffff806`3d066275  : 00000000`00000000 00000000`00000000 ffffc886`155e11b8 ffffc886`155e11b8 : tcpip!TcpEnqueueTcbSend+0x74b ffffee03`ba39f010 fffff806`39a9746a  : 00000000`00000000 00000000`00000000 00000000`00000000 ffffc885`d34d83b0 : tcpip!TcpTlConnectionSendCalloutRoutine+0x25 ffffee03`ba39f050 fffff806`39a973dd  : fffff806`3d066250 ffffee03`ba39f130 ffffc886`3596d6b0 ffffc886`1ca7b020 : nt!KeExpandKernelStackAndCalloutInternal+0x7a ffffee03`ba39f0c0 fffff806`3d09c01d  : ffffc886`14dfc000 fffff806`39a9a235 ffffffff`ffffffff 00000000`00000032 : nt!KeExpandKernelStackAndCalloutEx+0x1d ffffee03`ba39f100 fffff806`3e4e3070  : ffffc886`3596d6b0 ffffee03`ba39fa60 ffffc886`1bac19e0 ffffc886`22dba560 : tcpip!TcpTlConnectionSend+0x8d ffffee03`ba39f170 fffff806`3e4e6989  : ffffc886`1bac19e0 ffffee03`ba39f7b0 00000006`eae7e3a0 fffff806`3a29a87f : afd!AfdFastConnectionSend+0x550 ffffee03`ba39f350 fffff806`39ec951e  : 00000000`00000000 00000000`0001201f ffffee03`ba39fa60 ffffc886`1ca7b010 : afd!AfdFastIoDeviceControl+0xfa9 ffffee03`ba39f6f0 fffff806`39ec7ab6  : 00000000`000004d8 00000000`00000001 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x46e ffffee03`ba39f900 fffff806`39c33965  : 00000000`00000000 ffffde09`82f7fb40 00000000`00000000 ffffc886`22dba560 : nt!NtDeviceIoControlFile+0x56 ffffee03`ba39f970 00007ffd`e646ee54  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 00000006`eae7e3c8 00000000`00000000  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`e646ee54

SYMBOL_NAME: NETIO!StreamInvokeCalloutAndNormalizeAction+5c

MODULE_NAME: NETIO

IMAGE_NAME: NETIO.SYS

IMAGE_VERSION: 10.0.22621.601

STACK_COMMAND: .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET: 5c

FAILURE_BUCKET_ID: AV_NETIO!StreamInvokeCalloutAndNormalizeAction

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {c2ca2d1f-cfdc-88d5-c7bc-7693b8f0de04}

Followup: MachineOwner '''''

I tried to load the following page and it does not load correctly: https://www.riu.com/pt/hotel/aruba/palmbeach/hotel-riu-palace-aruba/index.jsp When I load the page almost nothing shows up (see attached). I have tried the specific address, and also what Google and DuckDuckGo search returned, same result time, although the search returned the English page version. Also, the page loads correctly in Edge, Opera and Chrome. It also works fine using Firefox for Android. Seems to be just on Windows.

Firefox 105.0.3 Windows 10 Dell G5 5587

This is the second time in a week I have filed a report about a page not working. Last time it was a very specific page on a specific site, this time it is a the top level of a fairly generic website. I've been a Firefox user almost since day 1, on windows, unix/linux, and android, and I have not had this much trouble before. And yes I understand this is a volunteer effort, so if there is anything I can do to help get this working let me know.

Suddenly (the last 2/3 days) the ABC TV Guide is not displaying correctly. If you click on the program and then again on the "see more" there usually is a picture and some subject matter about that what will happen in that particular program inc. mentioning whether it is a repeat or not.

I've checked by going into other browsers and it works perfectly there. Can you please review and suggest a way of how this being fixed?

Thanks, Eunice

I am having a difficult time connecting Nordstrom Store on my computer. Never happened before and other companies I work with open with no problems. Need help to open www.nordstrom.com Thank you.

When playing videos, specifically on YouTube, I can see some blocky/pixelated sections in video playback.

Issue is not present on Chromium-based browsers, I've tested in Vivaldi and Chrome. Both are using dav1d.

When AV1 is disabled through "about:config" the issue is gone, but then I face a stuttering problem.

This are my laptop's specs:

OS: Nobara Linux 36 (Thirty Six) x86_64 Host: ROG Zephyrus G15 GA503RM_GA503RM 1.0 Kernel: 5.19.14-201.fsync.fc36.x86_64 Uptime: 2 hours, 41 mins Packages: 2557 (rpm), 9 (flatpak) Shell: bash 5.1.16 Resolution: 2560x1440 DE: GNOME 42.3.1 WM: Mutter WM Theme: Adwaita Theme: adw-gtk3-dark [GTK2/3] Icons: Papirus-Dark [GTK2/3] Terminal: gnome-terminal CPU: AMD Ryzen 9 6900HS with Radeon Graphics (16) @ 4.935GHz GPU: NVIDIA GeForce RTX 3060 Mobile / Max-Q GPU: AMD ATI Radeon 680M Memory: 5104MiB / 15227MiB Dav1d package: dav1d-0.9.2-2.fc36.x86_64

Hello there, Me and my co-workers are having trouble with Firefox RAM usage. After last update on every PC Firefox started to use too much RAM. Everyone has 8GB RAM and at least Intel Core i4 9th gen. What can we do to optimize Firefox? Is there any settings that will help with performence?

Firefox 105.0.3 crashes at startup on Windows 11 Family 21H2 (build 22000.978) French. Location: France. No error message. Firefox main windows appears for a tenth of a second and disappears. Same in troubleshoot mode (Shift+firefox.exe). The troubleshoot dialog box shows for a tenth of a second and disappears. No error message. No crash report generated. Device is an MSI GF62 Thin. Antivirus is Microsoft's Essential Suite. No Norton, Avast, AVG, Malwarebytes or any other security software is installed (checked in task explorer and on the disk). I got this on another old PackardBell laptop (Windows 10) with the same security configuration. Cannot figure out what the problem is. I have no clue whatsoever. Any idea?

My Firefox will not restart after a crash on Mac, it just keeps displaying the Mozilla Crash Reporter box over and over. I have tried restarting the computer multiple times.

I've experienced this about 4 times now over the past few weeks, at seemingly random intervals. This occurs on both my Mac mini and MacBook pro (both with M1), usually after browsing for an hour or more. Possible culprit - this seems to have only started happening after running a Snowflake proxy. Could this be the cause? If not, what else might it be?

Additional info Extensions - Bitwarden, SimpleLogin, uBlock Origin, Dark Reader Tracking protection - Strict

Hi, just as title describes, I'm unable to launch Firefox on my computer right now. I think the app MIGHT have automatically updated itself while I left it open overnight, but I'm not sure. All I know is, I'm unable to launch it after it crashed itself while I wasn't looking, and I don't want to factory-reset it because I have a ton of pages open and don't want to have to reopen them. What do I do?

Crash ID: bp-072b8eec-9024-4c7e-9723-ba6c20221008

(If there's any other information on my computer that I can go fetch to solve the issue, I can do so easily, just tell me)