• Archived

Firefox 78.15.0esr – glitches since approx 24 SEP 2022

I'm running Firefox 78.15.0esr on El Capitan 10.11.6 on my Mac Pro 4,1, 2009, because they are the last updates the computer can run. Since approx 24 Sept, 10 days ago, … (read more)

I'm running Firefox 78.15.0esr on El Capitan 10.11.6 on my Mac Pro 4,1, 2009, because they are the last updates the computer can run.

Since approx 24 Sept, 10 days ago, I'v consistently been experiencing two types of glitch:

1. I can't UPLOAD photos to web sites. One says 'parse error'. Interestingly, the same is happening on WhatsApp (version 2.2236.10).

2. On some websites – a minority, but including Google sites – pages either don't load at all, they hang when loading, or they load without graphics content, or they load completely 'ASCII'.

I'm wondering whether it's either 1. a tweak in Firefox, or 2. a tweal in Mac OS 10.11.6, or 3. some other in global internet protocols that my old browser and old WhatsApp can't cope with

...or something else. Is the same happening to anyone else? Any ideas, anyone?

Asked by notify.185.mcc 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Can't login to American Express on Firefox

This started a couple of weeks ago. I've cleared my cache, data etc and it still gives me the message " We are unable to access your Account. For further assistance, ple… (read more)

This started a couple of weeks ago. I've cleared my cache, data etc and it still gives me the message " We are unable to access your Account. For further assistance, please call the number on the back of your Card" I have called American Express about it, but it is only a problem with Firefox. I can login on Chrome - which I do not want to use. Help??

Asked by hollyh 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Cannot delete default browser that impedes using Firefox to browse

https://mobilisearch.com/?path=firefox/newtab&u=7cf6a76fca3ee4af&subid=11119&channel=default When I attempt to use Firefox it automatically is interrupted by… (read more)

https://mobilisearch.com/?path=firefox/newtab&u=7cf6a76fca3ee4af&subid=11119&channel=default

When I attempt to use Firefox it automatically is interrupted by the above. I have searched my computer and nothing comes up that I can disable; computer says it doesn't exist. I've been working for weeks trying to get rid of this. Did see it say mobile search somewhere but it changes to mobilisearch. This is on my laptop at home. HP. I think it first appeared after a Windows update.

Thank you for your time to try and advise me how to be able to use Firefox again!!

Shelle

Asked by shelles711 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

bookmarks

Congratulations! You have made both Firefox and Thunderbird unusable. With the latest Firefox screwed up update I can no longer get my bookmarks to show in a column on … (read more)

Congratulations! You have made both Firefox and Thunderbird unusable. With the latest Firefox screwed up update I can no longer get my bookmarks to show in a column on the left side of my screen. With Thunderbird I can no longer get my addressed to show when I try to send an email. Will you please unfuck your upgrades. I will now have to use another supplier. Guess I won't be sending any money to support mozilla.

Asked by calypso2 2 years ago

Last reply by Paul 2 years ago

  • Archived

White Bar Pop's up for split secound in upper right of Firefox Windows

Hello, I was hoping someone could help explain an odd thing I have been seeing for a split secound while using Firefox. Currently using the newest version of Firefox but … (read more)

Hello, I was hoping someone could help explain an odd thing I have been seeing for a split secound while using Firefox. Currently using the newest version of Firefox but have been noticing this happen for the last few months. While using Firefox I will see a white box flash in the upper right of the Firefox window for a few milliseconds.

I had to do a screen recording the slow down the recording down wish was a pain but I did capture it and included a screen grab below. I am running add-on's (Three Ad-Blockers) which I do use day to day but have independently removed them and still see the flashing.

Thanks for your time and assistance...

Asked by BATANTX 2 years ago

Last reply by BATANTX 2 years ago

  • Archived

How do I find a problem on the Support Page that I reported yesterday?

I posted a problem yesterday and received an email from Mozilla Support asking me for information. I have NO IDEA how to find my original support problem to add comments … (read more)

I posted a problem yesterday and received an email from Mozilla Support asking me for information. I have NO IDEA how to find my original support problem to add comments - PLEASE let me know HOW to answer the Mozilla Support email (other than this way). Here is what I got in the email:

"I can replicate the issue in 105.0.3 and see that it works in Chrome. see screenshot What version of macOS? What version of Firefox are you running?"

My answers are: macOS Monterey 12.6 (put on a few days ago - upgrade from Big Sur) 105.0.3 (64 bit) - which is marked "Up to date"

So, I have the latest operating system for my MacBook AIr and the latest Firefox Browser and the display issue still exists.

Asked by HealthNut01 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Overlapping text

I've read the forums, i've tried adjustments for days on Win 11 and firefox. Zoomed in zoomed out, adjust font sizes Either it's way too tiny to read or the page is fine… (read more)

I've read the forums, i've tried adjustments for days on Win 11 and firefox. Zoomed in zoomed out, adjust font sizes Either it's way too tiny to read or the page is fine but text over laps i've tried the zoom in on text only as well Basically tried everything. enclosing a youtube page for reference

Asked by cyntaur 2 years ago

Answered by cor-el 2 years ago

  • Archived

Website cache problems

I keep having display problems with one website in particular. I keep clearing the website cache, and it temporarily rectifies the problem, only to have it return when m… (read more)

I keep having display problems with one website in particular. I keep clearing the website cache, and it temporarily rectifies the problem, only to have it return when more data ends up in the website cache. I am clearing this cache several times a day. I tried closing and reopening Firefox, but that does not clear the cache, even though it is set to clear all browsing history upon closing.

Asked by KayTa 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Archived

Firefox won’t restart after crash

My Firefox will not restart after a crash on Mac, it just keeps displaying the Mozilla Crash Reporter box over and over. I have tried restarting the computer multiple tim… (read more)

My Firefox will not restart after a crash on Mac, it just keeps displaying the Mozilla Crash Reporter box over and over. I have tried restarting the computer multiple times.

Asked by spoth56 2 years ago

Last reply by spoth56 2 years ago

  • Archived

[MacOS Monterey] Firefox using 37GB of application memory, keeps crashing

I've experienced this about 4 times now over the past few weeks, at seemingly random intervals. This occurs on both my Mac mini and MacBook pro (both with M1), usually af… (read more)

I've experienced this about 4 times now over the past few weeks, at seemingly random intervals. This occurs on both my Mac mini and MacBook pro (both with M1), usually after browsing for an hour or more. Possible culprit - this seems to have only started happening after running a Snowflake proxy. Could this be the cause? If not, what else might it be?

Additional info Extensions - Bitwarden, SimpleLogin, uBlock Origin, Dark Reader Tracking protection - Strict

Asked by home.k022e 2 years ago

Last reply by Paul 2 years ago

  • Archived

Firefox 105.0.3 (64-bit) - add-on drop-down menus are back w/white text. I need white w/black text

I have selected a particular theme (Classic Marine Blue) which I like. However, when I click on an item that has a dropdown menu, the background color of the dropdown is… (read more)

I have selected a particular theme (Classic Marine Blue) which I like. However, when I click on an item that has a dropdown menu, the background color of the dropdown is black with white text. I prefer white with black text. For example, this happens with the Library item with the drop downs Bookmarks, History, and Downloads.

I've tried using Firefox Colors, and couldn't solve the problem with a custom theme.

I get it that this happens because the text color on most of the toolbars is white, which apparently triggers Firefox to flip to a black background rather than staying with the original white background.

I don't wish to change the theme. All I want is my black-text on white-background drop down colors back.

Any suggestions? Please help. This is really annoying.

Asked by klgrube 2 years ago

Last reply by Terry 2 years ago

  • Solved
  • Archived

youtube video quality not going over 480p

i just last night switched to Firefox and i am loving it! the only issue i have is that YouTube does not seem to be able to go over 480p no other website has this issue (… (read more)

i just last night switched to Firefox and i am loving it! the only issue i have is that YouTube does not seem to be able to go over 480p no other website has this issue (for ex twitch) and if this could be fixed i would never go back to chrome

Asked by biqxed 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

2 windows always open when clicking on a website link

Hello, I am using Firefox (105.0.3) on a Macbook Pro Mac OS 12.6 as a default browser. Every time I click on a link two firefox windows always open up. I can't find anywh… (read more)

Hello, I am using Firefox (105.0.3) on a Macbook Pro Mac OS 12.6 as a default browser. Every time I click on a link two firefox windows always open up. I can't find anywhere why that issue keeps popping up because I've used firefox nightly and haven't had that issue at all. Any help would be appreciated!

Asked by zen_god87 2 years ago

Last reply by cor-el 2 years ago

  • Archived

When is session information saved?

When my system crashes, the session that is restored is from some time back. I was wondering when Firefox stores its session information and is there any way to force an… (read more)

When my system crashes, the session that is restored is from some time back. I was wondering when Firefox stores its session information and is there any way to force an update? How can I insure that the new session is saved?

Asked by canticle 2 years ago

Last reply by cor-el 2 years ago