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Lost Account

WHAT HAPPENED: 1. I signed out of Mozilla on the owners laptop and entered my own account information 2. As I signed out of my account, I checked the box "delete data fro… (read more)

WHAT HAPPENED: 1. I signed out of Mozilla on the owners laptop and entered my own account information 2. As I signed out of my account, I checked the box "delete data from this device", so that my data would not be saved. 3. The owner entered their account email but Mozilla did not find it so the user created a new account using the same email address as prior.

THE PROBLEM: all data is missing including bookmarks, passwords, etc. It appears Mozilla sees the account as new. Even when the user logs into a site they frequent regularly, the site does not recognize the user and requires login and password and verification of the user. Seemingly like the device is registering as new to the site.

STEPS TAKEN TO RESOLVE - UNSUCCESSFUL 1. I used the restore bookmarks option to restore to a previous copy

    A. according to the user, the restored bookmarks are not current

2. I verified that there is only one profile for the user 3. I verified that the profile has data in the local drive and the profile default is set to read the profile on the local drive

NEED HELP: 1. Restore the account completely so that all sites recognize the device and all bookmarks are restored

Thank you for your time and help to resolve this situation! Dawn

Asked by judy440 1 day ago

Проблема с сертификатами безопасности

Проблема с поддержкой сертификатов безопасности возникала и ранее: Firefox не корректно подбирает сертификат для соответсвующих защищенных сайтов в автоматическом режиме.… (read more)

Проблема с поддержкой сертификатов безопасности возникала и ранее: Firefox не корректно подбирает сертификат для соответсвующих защищенных сайтов в автоматическом режиме. В последнее время использовали ручной выбор сертификата, т.к. зачастую Firefox подставляет первый из импортированных сертификатов. Теперь в версии 81.0.2 и ручной выбор не работает. Был момент, когда Firefox выдал окно с запросом сертификата, но был выбран "не тот", который нужно. При повторных запусках - данное окно более не появлялось (почему?). В настройках безопасности - Сертификаты - установлен режим "Спрашивать каждый раз" но окна с выбором сертификата не появляется. Firefox отправляет первый попавшийся сертификат, сервер его не принимает, возникает ошибка защиты. При этом те же самые сертификаты работают без проблем с теми же страницами в Gogle Chrome и Opera как в автоматическом, так и в ручном режиме, и подставляются корректно.

Asked by fedorov.a 18 hours ago

my microphone does not work for you

my microphone on your site is not working! I have completed all settings and permissions! It works at the Opera - it doesn't work for you! мой микрофон на вашем сайте не … (read more)

my microphone on your site is not working! I have completed all settings and permissions! It works at the Opera - it doesn't work for you! мой микрофон на вашем сайте не работает! Все настройки и разрешения я выполнил! В Опере работает - у вас не работает!

Asked by blackprw 15 hours ago

loading Top Site

One of Opera's best features (for me) is Speed Dial , which is roughly similar to Top Sites ... I use it a lot - how do I import Speed Dial entries into Top Site? Thanks… (read more)

One of Opera's best features (for me) is Speed Dial , which is roughly similar to Top Sites ... I use it a lot - how do I import Speed Dial entries into Top Site? Thanks

Asked by Manfreddy 10 hours ago

Upload limit (to Yutube only?)

Hello. My ISP speed 120MB/s I try to upload big video to youtube. If I use Firefox then speed it 25Mb/s. When I use MS Edge then uploading speed 100Mb/s (Checking on rout… (read more)

Hello. My ISP speed 120MB/s I try to upload big video to youtube. If I use Firefox then speed it 25Mb/s. When I use MS Edge then uploading speed 100Mb/s (Checking on router). Why? Where is limit set? how can I speed up upload?

Asked by DeeZ 3 days ago

Unable to Login icloud using Firefox 82

I am not able to login icloud.com and pass 2 step authentication process. After filling up login and password, message "Failed to verify your identity. Try again." appear… (read more)

I am not able to login icloud.com and pass 2 step authentication process. After filling up login and password, message "Failed to verify your identity. Try again." appears. Althrough in mobile phone message with code appears. Firefox 82 unable to change from icloud login page to code input page for authentication.

Asked by ee91137 1 day ago

Second version of FireFox can't be made default browser

I recently installed version 78.02 of Firefox as a second copy. The first copy is version 67.04. I left the older version as the default until I had the new version cust… (read more)

I recently installed version 78.02 of Firefox as a second copy. The first copy is version 67.04. I left the older version as the default until I had the new version customized. I have tried to make version 78.0.2 the default version, but version 67.0.4 remains the default. I have tried both from inside of Firefox in the options menu, and from the program defaults in the Windows 7 control panel. Neither has any effect and version 67.0.4 remains the default. How do I get version 78.0.2 to be the default without uninstalling version 67.0.4?

Asked by rcwjm2019 3 days ago

Problem accessing website

Hello, I have been a long-time FF user and have been generally well satisfied with it. I have also been a long-time user of RT.com for news & opinion so I was dismay… (read more)

Hello,

I have been a long-time FF user and have been generally well satisfied with it.

I have also been a long-time user of RT.com for news & opinion so I was dismayed when in April 2019 I could no longer access RT from my FF (V 26.0.1). This was a major inconvenience to me although I could still access RT.com via the FF V 81.0.2 which I run separately, I could not store links its links with the Tab Groups option I use on my older FF version.

Note: I use an outdated version of FF in order to use the Tab Groups add-on V 1.0.2 which I've used since making FF my browser since the versions available on FF Quantum are profoundly inferior to it and don't allow access to literally 10's of thousands of my stored .json files from the older program.

Happily, in January this year I found that access to RT.com via my old FF had been restored… until yesterday when it seemed only intermittently available, and today, appears inaccessible.

I am writing to ask why this has occurred and what can be done to restore access to RT.com via my FF V 26.0.1.

Thank you.

Rael

Asked by Marshalldoc 3 days ago

Firefox open link on google with new tab, not in the same tab.

I usually open link google in the same tab when i clicked it. but now it always open on new tab, i tried -browser.link.open_newwindow / 1 -browser.link.open_newwindow.re… (read more)

I usually open link google in the same tab when i clicked it. but now it always open on new tab, i tried

-browser.link.open_newwindow / 1 -browser.link.open_newwindow.restriction / 0 -browser.link.open_newwindow.override.external / 3

And its work, but when i open external link on whatsapp web, it doing the same like open link on google (open in the same tab), before this error happen, whatsapp web was always open the new tab for external link.

How can i set for google opening link on the same tab, and whatsapp web can open external link on the new tab?

Asked by falahmeola 3 days ago

Why does Firefox's Task Manager differ so much from Process Explorer in how much memory its using?

Sometimes my updated Win7 Firefox stalls when loading websites. Of course sometimes its the website's fault. Crosschecking with Process Explorer I noticed something odd… (read more)

Sometimes my updated Win7 Firefox stalls when loading websites. Of course sometimes its the website's fault. Crosschecking with Process Explorer I noticed something odd. In Firefox the Task Manager didn't show any great memory use but in Process Explorer it showed huge memory use. How can there be such a discrepancy and which one is accurate? I'd trust Process Explorer because the computer slowed down a lot when it showed a lot of memory use and as soon as I had closed a few tabs (not making much of a difference in Firefox's Task Manager but a huge difference in Process Explorer) all was fine. I'm using a i5 CPU with 16gb DDR3 ram. In almost every aspect the system is just fine, rarely showing its age. But I'm diligent in watching for programs running in the background, always checking Services.msc and MSCONFIG for newly installed programs that have elected to run all the time in the background for no sensible reason.

Asked by moz2u 4 days ago

Last reply by moz2u 4 days ago

Scripts

Now that i have v. 81.0.2 64-Bit, the first time I opened it today i saw one of those yellow bars at the top that said that there was a script on the page. Since my emai… (read more)

Now that i have v. 81.0.2 64-Bit, the first time I opened it today i saw one of those yellow bars at the top that said that there was a script on the page. Since my email program SeaMonkey was opened too, that seemed to run busy as well as Firefox. When am I going to be able to open these programs without this business of scripts running. Neither program pays any attention to the option to stop scripts.

Asked by tightpurchaser 3 days ago

Last reply by tightpurchaser 3 days ago

secure conex fail

message received this evening. however, signed in without problem earlier today: "Secure Connection Failed An error occurred during a connection to secure.capecodfive.com… (read more)

message received this evening. however, signed in without problem earlier today: "Secure Connection Failed

An error occurred during a connection to secure.capecodfive.com. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

have previewed help topics particular to this problem, but not finding exact phrase. this is my online banking account. i use it regularly and often. i wanted to transfer funds. i have contacted the bank customer service, advised to clear cache and cookies, but no luck. FF autoupdates, Win7 not applying updates, prefer not using Win10.

i am over the hill and picking up speed, but need hand-holding at this point. moz help has helped before with good results. thanks for the life-preserver! elise bowen, cape cod

Asked by notanotherhero 5 days ago

Last reply by notanotherhero 3 days ago

Whenever I start FF, the DL icon bounces...

...just like it does whenever a file finishes DL'ing. This leads me to believe that FF is downloading "something" every time I start the program. So why/what is it doing?… (read more)

...just like it does whenever a file finishes DL'ing. This leads me to believe that FF is downloading "something" every time I start the program. So why/what is it doing?

Asked by RASelkirk 2 days ago

Last reply by RASelkirk 1 day ago

Firefox Sync after update to 81

I've been using Sync for a long time, my account password was saved within the browser, it just worked. After update to version 81, following things happened: - all of th… (read more)

I've been using Sync for a long time, my account password was saved within the browser, it just worked.

After update to version 81, following things happened: - all of the settings set in the options as well as about:config were re-set to defaults, - I could not log into Firefox account with a password working perfectly until now, - when tried 'Forgot password procedure' I've received "email address returned" error.

Is there anything I can do other than creating new account?

Thanks

Asked by mksj 1 week ago

Last reply by mksj 6 days ago

Tabs are gone after 81.0.2 update

I had the "Restore previous session" checked at the Startup, so every time I closed and reopened Firefox my previous tabs used to appear. However, this last time I closed… (read more)

I had the "Restore previous session" checked at the Startup, so every time I closed and reopened Firefox my previous tabs used to appear. However, this last time I closed Firefox, when I reopened I saw Firefox is installing update message (81.0.2), then none of the previous tabs came back.

Startup still has the same 'restore previuos session' checked.

"Recently closed tabs" is grayed out.

How do I get my tabs back?

Thanks.

Asked by umutisler1tbr2blk 1 week ago

Last reply by umutisler1tbr2blk 4 days ago

Opening link in new tab or window does nothing

I typically have several tabs open in Firefox to quickly go from one website to the other. It seems like after a while or if I have more than a couple tabs already open,… (read more)

I typically have several tabs open in Firefox to quickly go from one website to the other. It seems like after a while or if I have more than a couple tabs already open, clicking on a link or choosing a bookmarked site to open a new tab does nothing. By nothing I mean the tab will open with the URL displayed, but FF is not actively trying to connect to the requested URL. The stop and refresh buttons are grayed out. My only course of action is to close that tab and try again, which typically just repeats the previous steps. It's not website dependent because once this begins happening, any attempt to open a website in a new tab hangs.

I do not remember if attempts to open new websites in existing tabs are successful as I cannot duplicate the problem right now. The only think I know that's successful it to close FF and restart it. When I close the program and reopen it, I notice quite frequently that I get a message that FF is already open so I tell it to close and reopen. Also, the last time this problem happened was a few minutes ago and I had four tabs open. I noticed that there were TEN separate processes running, all called "firefox.exe". Opening an error-free, single-tab instance of FF resulted in four separate processes running. Right now, I have two tabs open - the one in which I'm writing this question plus another, static page. This is resulting in SEVEN separate processes running!

I have not attempted to refresh FF yet as I currently don't want to hassle with all the customization I've done and most likely forgotten how to do.

I'm running Win7 Pro with 16GB. Thanks for the help!

Asked by gumby_dammit223 3 days ago

Last reply by gumby_dammit223 2 days ago

PR_END_OF_FILE_ERROR

I was logged into a website which hanged and when I tried to log back on it started giving me the error PR_END_OF_FILE_ERROR .I've tried to troubleshoot with all the help… (read more)

I was logged into a website which hanged and when I tried to log back on it started giving me the error PR_END_OF_FILE_ERROR .I've tried to troubleshoot with all the help I could get on these pages and others, I'm at my wits end. The website works on my phone browser, so it's clearly this laptop or my internet dongle.

It's also happening across all browsers. I don't have VPN or antivirus software on except Microsoft Essentials. I've tried removing real time protection on that but it didn't work. I tried creating a new profile of Firefox, nothing. I tried going to about:config page and setting security.ssl.enable_ocsp_stapling to false, nothing so set it back to true I've gone to task manager to see whether there is a task don't recognise so I can stop it, nothing. Pleeeease heeeelp meeeeee!

Asked by Crocosmia 5 days ago

Last reply by Crocosmia 5 days ago