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  • Archived

FF works on startup but will not open after closing until I reboot.

Until today everything okay. This evening tried to re-open Firefox and it would not. Rebooted computer & Firefox opened OK but after I closed it an tried to reopen,… (read more)

Until today everything okay. This evening tried to re-open Firefox and it would not. Rebooted computer & Firefox opened OK but after I closed it an tried to reopen, it would not start. Now it appears that Firefox will only open on a fresh restart of my computer. Running W-7 64 bit.

Asked by Ronnomad 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Fix slowness - the refresh doesn't change anything - what's next?

Firefox is running very slow and when I try to refresh it as prompted, nothing changes. I'm not very technical and need clear instructions as to what to do next. Also, wh… (read more)

Firefox is running very slow and when I try to refresh it as prompted, nothing changes. I'm not very technical and need clear instructions as to what to do next. Also, when I try to access LinkedIn, I can't and I don't know if that is a Firefox or linkedIn problem.

Asked by lenie5860 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes upon bootup

Crash ID: bp-0b55d86e-8a82-473d-a53c-5d6d12150304 Can't start, even in safe mode. A window shows up and it keeps going to the Mozilla Crash Reporter. Performed all the s… (read more)

Crash ID: bp-0b55d86e-8a82-473d-a53c-5d6d12150304

Can't start, even in safe mode. A window shows up and it keeps going to the Mozilla Crash Reporter.

Performed all the steps in https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup, including removing program and all Firefox %apdata% folders.

Asked by feadogboy 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox wont open at all

Whenever I attempt to open Firefox, an error message comes up saying "Firefox has stopped working. A problem caused the program to stop working correctly. Windows will cl… (read more)

Whenever I attempt to open Firefox, an error message comes up saying "Firefox has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I've rebooted my laptop a few times and uninstalled then reinstalled Firefox, but that hasn't helped.

Asked by EdBrewster 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes

I tried to open firefox this morning and I got the message "The application had a problem and has crashed. Unfortunately the crash reporter is unable to submit a report f… (read more)

I tried to open firefox this morning and I got the message "The application had a problem and has crashed. Unfortunately the crash reporter is unable to submit a report for this crash. Details the application did not identify itself." I uninstalled my firefox and then reinstalled it and I get the same report showing. I can not start firefox in safe mode. I tried to use the "%APPDATA%\Moailla|firefox|crashReports|submitted" and it said that windows can not find this file. I tried the automatically ad button and it did not work. I tried the manual steps and it did not work. Windows keeps saying they can not fine

Asked by pschlotz 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox crashes at startup

I have always used Firefox on my W7 laptop, but following the 37.0.1 update Firefox always crashes at startup. I have tried most of the recommended 'fixes' (full antiviru… (read more)

I have always used Firefox on my W7 laptop, but following the 37.0.1 update Firefox always crashes at startup. I have tried most of the recommended 'fixes' (full antivirus checks, fresh install etc) but not those relating to Safe Mode as the crashes don't let me get that far. I have tried using the 'Shift + FF Start' technique but Firefox still crashes . 37.0.1 works fine on my old XP desktop and on my W7 VM XP mode so I'm at a loss what to do next. The last Crash Report listed the following, if it's any help:

AdapterDeviceID: 0x0046

AdapterDriverVersion: 8.15.10.2182 AdapterSubsysID: 046c1028 AdapterVendorID: 0x8086 AvailablePageFile: 3029721088 AvailablePhysicalMemory: 991698944 AvailableVirtualMemory: 3975876608 BlockedDllList: BreakpadReserveAddress: 54788096 BreakpadReserveSize: 67108864 BuildID: 20150402191859 CrashTime: 1428581380 Email: romigers@waitrose.com GraphicsCriticalError: |[0][GFX1]: Failed to get SharedHandle for sync texture. Result: 0 InstallTime: 1428405223 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 046c1028, AdapterDriverVersion: 8.15.10.2182 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0dd3, AdapterSubsysID2: 046c1028, AdapterDriverVersion2: 8.17.12.5939D3D11-WARP? D3D11-WARP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 10162 StartupTime: 1428581378 SystemMemoryUsePercentage: 67 Throttleable: 1 TotalPageFile: 6013353984 TotalPhysicalMemory: 3007627264 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.

Asked by hackedoff 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox crashes

firefox immediately crashes period! the second I click on the icon it comes up says embarrassed go to click on it and immediately crashes before even bringing up the home… (read more)

firefox immediately crashes period! the second I click on the icon it comes up says embarrassed go to click on it and immediately crashes before even bringing up the homepage ....have submitted crash reports

Asked by philsr1 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Have downloaded Firefox 3x in past month (uninstalled previous versions first) but had to stop using as keeps freezing and not even able to close the programme

I have now installed and uninstalled Mozilla 3x in past month. I am using windows 8.1. After a space of 1 or 2 days, everything freezes and it will not respond. I couldn'… (read more)

I have now installed and uninstalled Mozilla 3x in past month. I am using windows 8.1. After a space of 1 or 2 days, everything freezes and it will not respond. I couldn't even close the window and shut down the programme.

Asked by manducci 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

missing minimize/maximize/close icons from hyperlinks in OE

Running Windows 8.1 PRO version and latest version of Firefox 37.0.2 I set Firefox as default browser in Windows 8.1. When I open Firefox normally from the taskbar or … (read more)

Running Windows 8.1 PRO version and latest version of Firefox 37.0.2 I set Firefox as default browser in Windows 8.1. When I open Firefox normally from the taskbar or from the shortcut on the desktop all things work as normal. IE The Minimize / Full Screen / X exit but all appear in upper right. Works fine always. using standard themes and no issues there.

I downloaded and installed Outlook Express 6.0 (a version of Outlook Express re-designed to work with Windows 8.1 from here: www.runasxp.com and the program works just like the old Outlook Express I used in Windows XP PRO. I dual boot and by using this email client I can save my emails from my different accounts to the same drive and folder(s) of my other emails that was built using Outlook Express (Microsoft) in my XP operating system. Point is they save exactly the same so I don't loose any emails going back and forth from Windows 8.1 to XP.

I also have another email client I use mostly for weeding out emails I don't need or want to download, called POP Peeper. Fully enabled email client with ability to have multiple accounts and also ability to reply, forward, or create new email in there if I want.

Problem comes when I open Outlook Express in Windows 8.1 and follow a hyperlink in the email. If my default browser, Firefox, is not already started and OE starts the Firefox, there is the missing icons in the upper right. IF the browser is already running and the icons are present (as they always are), then any hyperlink from OE will open a tab, as normal, and the icons are still there, as normal. I do not get this situation when I click on a hyperlink from POP Peeper when Firefox has not been already opened. I do not get this when Firefox is up and running and I click a hyperlink from an email in Outlook Express 6. ONLY when it first starts out running "Firefox" from a hyperlink in OE6 do I get this issue with the blackened icons area in Firefox. The icons appear to still work, because when I click in the appropriate area it minimizes, full screens and all the way to the right where the X is it closes like it should.

Why does Firefox behave like this? Is there something missing in the registry that does not open Firefox properly from hyperlinks at times? You can also see the conversation at this link where I posted pretty much the same question. The "creator" has emailed me in the past that it is a Firefox issues as he googled and found issues with this same problem. Except under normal circumstances I do NOT have issues with Firefox and the missing icons in the upper right. link -> http://runasxp.com/Thread-Firefox-and-links-from-OE?pid=6437#pid6437

Thanks for reading

Asked by AKsarben 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox since last update will not open why

Everytime I try to open the firefox browser since last update the other day it will not open I have to go to Internet Explorer. I miss firefox but I do not want to sub… (read more)

Everytime I try to open the firefox browser since last update the other day it will not open I have to go to Internet Explorer. I miss firefox but I do not want to substitute it for internet explorer for reasons such as this

Asked by katyohara 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Unable to open firefox after updating it to newer version. it is not loading at all.

I recently updated Firefox, from then on, new firefox is not loading at all in my machine. When i try to open through shortcut or through all programs, no output is disp… (read more)

I recently updated Firefox, from then on, new firefox is not loading at all in my machine. When i try to open through shortcut or through all programs, no output is displayed. I tried restarting my laptop many times, and reinstalled firefox many time, none of them actually helped.

The issue is i'm not getting any error message also.

Asked by tam4mani 5 years ago

Last reply by guigs 5 years ago

  • Archived

Fire fox wont' come up at all today. I'm having to use a different search engine.

I've been trying to bring up Firefox off and on for over an hour now, and it won't come up. I was forced to use a different search engine in fact just to post this probl… (read more)

I've been trying to bring up Firefox off and on for over an hour now, and it won't come up. I was forced to use a different search engine in fact just to post this problem. I recently upgraded to Windows 10, but that has been about 2 weeks or so ago. I even tried installing and reinstalling the program and allowed an upgrade just now. Still no luck. I'm not a "computer person" so I don't know any computer jargon. Can any one help me, or is it a FF problem?

Asked by MartaEB66 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes on startup

I've tried uninstalling and reinstalling as well as starting in safe mode. Firefox continues to crash on startup. I don't know what else to try. Crash ID: bp-b50024be… (read more)

I've tried uninstalling and reinstalling as well as starting in safe mode. Firefox continues to crash on startup. I don't know what else to try.

Crash ID: bp-b50024be-694f-4ae0-9216-fb6ea2150821

Asked by jmtiell 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes immediately when trying to open

The crash report window opens and I can't get past that. I tried uninstalling and reinstalling Firefox with no success. Latest version of Firefox is installed. Crash ID: … (read more)

The crash report window opens and I can't get past that. I tried uninstalling and reinstalling Firefox with no success. Latest version of Firefox is installed.

Crash ID: bp-1d596be5-60b3-44c3-a6dd-d73b02150906

Asked by mstrang 4 years ago

Last reply by cor-el 4 years ago

  • Archived

firefox video update window will not cease. how do i cancel erase or ignore

every time i enter firefox and click on a window the update window pops up and will not go away. tried accepting and rejecting the update. cannot access any bookmark. thi… (read more)

every time i enter firefox and click on a window the update window pops up and will not go away. tried accepting and rejecting the update. cannot access any bookmark. this is quite absurd

Asked by nomozfan 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

starting, browsing etc., is very slow, hangs many a time

when I start the browser it takes 2-5 minutes to start the display of the content, 1,2,3,4 minutes to depict the full content. Gmail , yahoomail dataone etc., emails som… (read more)

when I start the browser it takes 2-5 minutes to start the display of the content, 1,2,3,4 minutes to depict the full content. Gmail , yahoomail dataone etc., emails sometimes, many times hangs after 3-4 minutes Utube also takes longer time to start the websites icai.org, icmai.in, icsi.edu, incometaxindia.efiling, mca21 etc., browsing too hang many times

Asked by joseck 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

after homepage is running "firefox not responding" appears so what should I do? I do

After my homepage is up and I enter a link either through bookmarks or other the blue circle starts, message appears in blue band at top saying "Mozilla Firefox is not re… (read more)

After my homepage is up and I enter a link either through bookmarks or other the blue circle starts, message appears in blue band at top saying "Mozilla Firefox is not responding". I have a hard time trying to get out but then a drop down box appears asking if I want to close or wait. I choose close and it will close. Then if I try again I need to do a restore. Even when I do that the same thing happens again.

How can I fix?

Asked by soseleto 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Hello Firefox, all my 2 addons doesnt load at startup Ff41.0.2 only manually and restart solves the problem.

Hello Firefox team, When i start Ff teh browser starts with 20 tabs ( all addons who needs to be switched on) when i do that in the addon menulist by klicking on switch-o… (read more)

Hello Firefox team,

When i start Ff teh browser starts with 20 tabs ( all addons who needs to be switched on) when i do that in the addon menulist by klicking on switch-on at all the 20 addons and restart. Ff works normally.. Like previous versions..

I'ts not a big thing, but more unhandy, Ff use to be work easy for me but this is quit odd..

Please advice, many Thanks..

Jan

Asked by JanB56 4 years ago

Last reply by FredMcD 4 years ago