• Archived

Sound Cracks on Pausing-Unpausing a Video on Any Webpage

Hi, Using Firefox version 83.0 on MacBook Pro 2019 16 inch model. When I pause a video on any webpage, I hear a sudden loud "crack" sound from the speakers. It also happe… (read more)

Hi,

Using Firefox version 83.0 on MacBook Pro 2019 16 inch model. When I pause a video on any webpage, I hear a sudden loud "crack" sound from the speakers. It also happens when I unpause, jump backward or forward in the video. If I mute the sound of the video and try to pause/unpause, there is no problem.

I checked the same situation with other browsers. There are no problems with them.

I hope there is a solution to this.

Thanks.

Asked by ersoyci 1 year ago

firefox is being updated by another instance

For a few days I have been unable to check if my firefox browser is up to date. I keep getting the message " firefox is being updated by another instance " I have uninst… (read more)

For a few days I have been unable to check if my firefox browser is up to date.

I keep getting the message " firefox is being updated by another instance "

I have uninstalled firefox browser and reinstalled it but the problem persists.

What does the message mean and what is the significance of the message ?

How do I resolve this issue ? and why has it happened ? I don't want to stop using firefox as my chosen browser

Asked by ijfatdoc 3 months ago

I need to remove QuickForms.

I have Firefox as my default browser (preferred), and tried to download some software and finished up with QuickForms as my browser (when I click on the firefox icon, Qui… (read more)

I have Firefox as my default browser (preferred), and tried to download some software and finished up with QuickForms as my browser (when I click on the firefox icon, QuickForms comes up blocking my Firefox browser. I have tied many times, but have had no luck in removing theis nast piece of junk. Thank you.

Asked by acrabtree1 2 months ago

Window.Print() changed/overide my Firefox printing setting?

Before and After executed the Window.Print() command in Firefox and check the about:config as below: May i know how can i remain the before setting and not override by th… (read more)

Before and After executed the Window.Print() command in Firefox and check the about:config as below: May i know how can i remain the before setting and not override by the system?

Before: print.printer_Microsoft_Print_to_PDF.print_paper_height = 16.5354 print.printer_Microsoft_Print_to_PDF.print_paper_id = 8 print.printer_Microsoft_Print_to_PDF.print_paper_width = 11.6929

After: print.printer_Microsoft_Print_to_PDF.print_paper_height = 11 print.printer_Microsoft_Print_to_PDF.print_paper_id = 1 print.printer_Microsoft_Print_to_PDF.print_paper_width = 8.5

Asked by TanKianWee 2 months ago

Browser is pausing when pressing and holding the backspace key

I have experience and received multiple reports from users that when pressing and holding the "backspace key" in a input field on a website that the browser is pausing an… (read more)

I have experience and received multiple reports from users that when pressing and holding the "backspace key" in a input field on a website that the browser is pausing anywhere from 3 to 8 seconds.

I reviewed tickets for the last year and this started showing up about 8 months ago and it has gotten worse over time. I manage hundreds of users and most have stop using the browser because of this problem. The browser.backspace_action is set to 2 for all of the users.

Sites I have received multiple reports about are Twitter.com, Facebook and Instagram. Other sites like portal.azure.com, portal.microsoft.com and mozilla.org.

I have experienced it a lot even when entering this ticket.

Operating systems effected are Windows 10, 1903-21h2, Windows Server 2016, 2019, 2022 Standard/Datacenter fully patched and updated.

Anti-virus install on the machines are BitDefender, SentinelOne, and Microsoft Defender AV.

Firewalls range from SonicWall, Fortinet, WatchGuard and Cisco ASA, which are all up to date and patch.

Java is at its latest version when I check after receiving a report from a user.

Bandwidth to the internet is 100mb to 2gb.

I have tried disabling all extensions and the problem still occurs.

Needless to say but the browser is always at the latest version when I check.

Asked by Moses Hull 2 months ago

JAWS Screen reader not reading the content from popup model in Firefox ( intermittent issue )

Dear Team, We would require some clarification or support for the below issue encountered while running JAWS on different browsers Problem Statement: Popup Content not re… (read more)

Dear Team,

We would require some clarification or support for the below issue encountered while running JAWS on different browsers

Problem Statement: Popup Content not read in FireFox Browser

  • JAWS screen reader (version 2022) works intermittently on FIREFOX version 98.0.2 ( 64-bit), i.e. Sometimes it reads the content from the popup screen and after a couple of attempts it doesn't read the content at all.
  • JAWS reader works properly with Chrome and Edge browser.

Request you to kindly guide us on getting the required support for the above mentioned issue. Are there any limitations or issues encountered in JAWS Screen reader tool.

Asked by meamitnair20 2 months ago

Restored Bookmarks from json File - All Folders Empty

Hi guys, I did a fresh install of Firefox 98.0.2 yesterday. I saved my bookmarks.json file so I wouldn't need to configure anything. I had to turn Firefox sync off becaus… (read more)

Hi guys, I did a fresh install of Firefox 98.0.2 yesterday. I saved my bookmarks.json file so I wouldn't need to configure anything. I had to turn Firefox sync off because I needed to remove some old extension and settings that I no longer needed and didn't want them on my new install.

I imported my bookmark json file but after I rebooted, all my folders are empty. The toolbar folders I had are empty too, the folders are there but empty.

It looks like all my bookmarks were placed under the "Bookmarks Menu" folder.

Does anyone know how to salvage this or am I doomed to manually sort hundreds of bookmarks?

Thank you.

Asked by Jsin 2 months ago

PDF Viewer Missing Save Button

.PDFs open as they should in Firefox, however, there used to be a button that I could open the .PDF with Adobe after viewing it in the browser. I now only have the option… (read more)

.PDFs open as they should in Firefox, however, there used to be a button that I could open the .PDF with Adobe after viewing it in the browser. I now only have the option to download the .PDF or to click a bookmark button, that does nothing. Any idea how to get the option back to open the .PDF with Adobe after viewing it in the browser? I've attached a picture of the current options on the toolbar.

Asked by smallman.alexandra 2 months ago

Tab previews need tweeking

It's not a huge deal but annoying none the less. And hard to explain. When I hover over the Firefox logo in my taskbar, all my open web pages are shown in miniature, whi… (read more)

It's not a huge deal but annoying none the less. And hard to explain. When I hover over the Firefox logo in my taskbar, all my open web pages are shown in miniature, which is great. The problem is, each of those small pages is shown at the top of the respective page rather than the position where I was working within them. In other words, I can't just pass my mouse over one of the miniatures and see the page displayed in the position where I was working; all I see is the top of that webpage. To get back to the spot where I had been working, I must actually click on the miniature and go back to that page. When I do, it opens correctly, exactly at the spot where I left it. But this means I have to click on each page to see where I was. So if I have 6 or 8 web pages open, and want to get a quick glance at any one of them, I have to hover then click on the page and go to it. I guess I got spoiled by the way Yahoo used to work; when I hovered over any of the miniatures, I was looking at the location on that page where I was working. I didn't have to actually click on the page to get a quick look. Hope this is making sense. Is there a setting I can adjust?

Asked by JDBJ 2 months ago

New Mac running OS 12.3.1. Lost bookmarks how to restore to new mac?

New mac running OS 12.3.1. Lost bookmarks from old Mac. Found the Firefox Library with my saved book marks file in it but don't know how to move the saved bookmarks in t… (read more)

New mac running OS 12.3.1. Lost bookmarks from old Mac. Found the Firefox Library with my saved book marks file in it but don't know how to move the saved bookmarks in that file to my new computers bookmarks.

Asked by marshall-dakis 2 months ago

Installing extensions cant via normal addon menu but can add manual in extension folder in appdata

Hi Having an ongoing problem for over 1 year now installing extensions can manually be done in my appdata (etc) profile extensions folder.. but comes up corrupt if I tr… (read more)

Hi Having an ongoing problem for over 1 year now installing extensions can manually be done in my appdata (etc) profile extensions folder.. but comes up corrupt if I try to do it via add-ons manager. have tried turning off eset malwarebytes, totally uninstalled no traces, reinstalled , new profiles, about: config xpinsall signatures thing, firefox studies, systems time, Driving me crazy trying to fix it, Any help would be appreciated ..

Cheers

Kevin

Asked by ozzielad 2 months ago

no webmail option for mailing links

In Firefox 99, there does not appear to be an option to select webmail for the "mailto" link. Previously there has always been the option to choose Yahoo or Google mail.… (read more)

In Firefox 99, there does not appear to be an option to select webmail for the "mailto" link. Previously there has always been the option to choose Yahoo or Google mail. This has always been an extremely useful feature. What has happened to it?

Asked by lswig 2 months ago

Firefox saving screenshots I take in the wrong destination

I have been using Firefox's built-in screenshot taking capability for years now and love it. However, since I purchased a new macbook air a few months ago and installed F… (read more)

I have been using Firefox's built-in screenshot taking capability for years now and love it. However, since I purchased a new macbook air a few months ago and installed Firefox on that device, I notice something strange. When I go into setting and change the default location for Firefox to save downloads, the screenshots I take still end up being saved to my desktop instead of the download folder. On my old Macbook pro that I had been using for >4yrs this was never an issue.

I have tried resetting this but it does not seem to work. Any idea what is the issue?

Asked by reginald_ofori 2 months ago

PDF documents no longer open in Adobe

For some reason yesterday Firefox stopped opening PDF documents using Acrobat. I have checked the settings and Acrobat is set as the default application. I tried changi… (read more)

For some reason yesterday Firefox stopped opening PDF documents using Acrobat. I have checked the settings and Acrobat is set as the default application. I tried changing this to "always ask" it made no difference and forces saving the file.

I read various articles on this forum and have opened the profile folder and deleted/renamed files. It didn't work. I've cleared the cache. It didn't work. I've tuned up it didn't work.

It's becoming very cumbersome and annoying. I don't want to save every file before downloading it, I want PDF files to open in Acrobat

Asked by Zoe 2 months ago

Fill in forms

I go to a site like Proxy-Vote where you have to fill-in forms by clicking on small circles. When you click on a circle it fills-in showing it was selected as your choice… (read more)

I go to a site like Proxy-Vote where you have to fill-in forms by clicking on small circles. When you click on a circle it fills-in showing it was selected as your choice. Circles will not fill in with Firefox. Works fine with Chrome and Safari

Asked by BJWallack 2 months ago

mailto missing from settings/applications

I think this went missing in a recent update. Chrome seems to have hijacked it. I reset the email app in windows settings and mailto showed back up in ff, but it no longe… (read more)

I think this went missing in a recent update. Chrome seems to have hijacked it. I reset the email app in windows settings and mailto showed back up in ff, but it no longer shows gmail as the action.

Asked by hulapluto 2 months ago

Outlook Web Access (OWA) in Firefox

Drag-&-drop does not work when composing a message in OWA when using Firefox ... I know it works in Chrome and Edge ... how can the Firefox settings be adjusted to al… (read more)

Drag-&-drop does not work when composing a message in OWA when using Firefox ... I know it works in Chrome and Edge ... how can the Firefox settings be adjusted to allow the drag-&-drop feature to function?

Asked by patrick.mcdonald 2 months ago

Cannot login to Apple Music

When attempting to log in to Apple Music in Firefox on Windows 10 I receive the following popup: "Firefox Can’t Open This Page To protect your security, idmsa.apple.com … (read more)

When attempting to log in to Apple Music in Firefox on Windows 10 I receive the following popup: "Firefox Can’t Open This Page To protect your security, idmsa.apple.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window." When I click on the Open Site in New Window button, the new window is blank. I have disabled Enhanced Tracking Protection but this had no effect. I am able to log in using Microsoft Edge browser with no trouble.

Asked by kicksave98 2 months ago