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  • Archived

Downloaded the newest version, now won't connect to facebook, says it's certificate is invalid, won

Downloaded the latest update, now I can't access facebook and a lot of other sites. The message that facebook has improperly configured its certificate appears, will no … (read more)

Downloaded the latest update, now I can't access facebook and a lot of other sites. The message that facebook has improperly configured its certificate appears, will no allow exception. Re installed, still a problem. Firefox screwed something up with the download.

Asked by FGriffin 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

prime info Spot took over my Google Search Engine

Hi there, While working on a sound effects site, I somehow downloaded malware to my Mac. Now, every time I do a google search (in the address bar, and also in the google… (read more)

Hi there, While working on a sound effects site, I somehow downloaded malware to my Mac. Now, every time I do a google search (in the address bar, and also in the google search bar, which I've since just removed), the google search results no longer come up. Instead, I'm redirected to a search engine called: http://search.primeinfospot.com/?tp1=dbc19016-3c27-4231-bf81-d50a9c367fda&kw=sarch

Going through my search history when this happened, it seems it came out of this "Browser Update" (here's the start of the site, removing all the gobbly gook that followed it but maybe but don't click on it to be safe?)

https://www.logicalplatforms.com/

I've tried simply adjusting my firefox settings. restoring default but firefox seems to think this is my default. any ideas on how to remove this and insure it's not doing other bad things to my comptuer? thanks!

Asked by mauimauk 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

My bookmarks are missing and none of the articles in the help forum solved the issue

Used "refresh" to speed up my browser, lost all of my bookmarks, and have tried every method to recover my 66 bookmarks and they are still not showing in my bookmarks "li… (read more)

Used "refresh" to speed up my browser, lost all of my bookmarks, and have tried every method to recover my 66 bookmarks and they are still not showing in my bookmarks "library" Having tried importing them from back up and converting to HTML files but still not showing in Firefox anywhere.......... please help!

Asked by SimonCheese 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I drive a Mac. The Firefox icon in my dock suddenly changed from the usual Firefox logo to looking like a notepad with a short ruler, pencil and pen; so why?

I have an iMac (running macOS Mojave (version 10.14) . If I wished to open Firefox I could always easily find it on my Dock because the Dock icon for FF has always been t… (read more)

I have an iMac (running macOS Mojave (version 10.14) . If I wished to open Firefox I could always easily find it on my Dock because the Dock icon for FF has always been the regular red fox in a circle. Then today I went to open Firefox and I couldn't find it on my Dock. After careful observation using the magnifier I discovered that the Firefox program is still there, but its icon has been replaced by a totally insignificant looking icon that looks like a white notebook, with a small ruler, pencil and pen on top. - What gives? - Is this the "new" icon for FF? - I don't like it. It's harder to find. - I didn't ask for the change, nor did I do anything (as far as I know) to prompt it to happen. signed: TEZ123

Asked by TEZ123 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FVD_Downloader_Module is hogging my machine - How do I resolve this?

This particular module (FVD_Downloader_Module) is hogging my machine. It is using about 50% of CPU (Windows task manager) on an ongoing basis, and making the machine hang… (read more)

This particular module (FVD_Downloader_Module) is hogging my machine.

It is using about 50% of CPU (Windows task manager) on an ongoing basis, and making the machine hang the whole time.

Why does this module do this? Is there any way of stopping it?

The add-ons I have are Ant Video Downloader, Flash Video Downloader, My Video Downloader and Grab Any Media.

I am running Win 7 on a socket 775 motherboard with a 3.2gHz dual core processor and 4gb RAM.

I have discovered that this FVD module runs even when I am not downloading.

When I terminated the process the machine pretty well went back to running normally. Also when I terminated the process none of the add-ons worked.

I printed the Task Manager screen showing the module and the CPU percent, but can't seem to be able to paste it here.

Has anyone any ideas on this?

I have also noticed that Firefox itself is running three processes and not just one.

Any reason for this?

Asked by StuartAitchison 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox will not open email links

I get links in emails recently to my webmail service(mail.com). Many links from images will only clock out, but if I used edge they open fine. Puritain.com is one sourc… (read more)

I get links in emails recently to my webmail service(mail.com). Many links from images will only clock out, but if I used edge they open fine. Puritain.com is one source of emails that do not work.

Link location: https://deref-mail.com/mail/client/5H1ARmKRJc8/dereferrer/?redirectUrl=http%3A%2F%2Fclick.e.puritan.com%2F%3Fqs%3Dc50d42ed5064b5cbddcca3a1d40a1ec81cddf21b6d5bda82c479aae5ecfc0d620079ace7736a1d7721f06d6d3aff84cc06d27f48cadca4af Error: The connection has timed out. This is probably something to do with how mail.com handles this but it works fine in Edge.

Asked by rschwartz99 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Several websites came back as not secure including Twitter after I used the "Refreh Firefox" button, and some websites images won't show up on

The messages "Your connection is not secure The owner of twitter.com has configured their website improperly. To protect your information from being stolen, Firefox has n… (read more)

The messages "Your connection is not secure

The owner of twitter.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites" and

"Your connection is not secure

The owner of www.adultempire.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites"

comes up for several websites including Twitter, Tumblr, DeviantArt.com google.com & others

And other websites, images don't show up

None of this happened until after I used the "Refresh Firefox - reset add-ons and settings" feature

Asked by H13dawg 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Stop notifications from various sites and email V63.0.1

Where do I find the Settings button in v63.0.1. I want to turn off "Notifications" that are continuously coming from email and other sites. They always show up in the upp… (read more)

Where do I find the Settings button in v63.0.1.

I want to turn off "Notifications" that are continuously coming from email and other sites. They always show up in the upper right hand corner of the screen.

Asked by golfgame 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Flickering video controls (youtube, hangouts, appear.in but not amazon, vimeo)

The controls layer for videos (play, pause, full screen, etc.) flickers on some sites, including YouTube, Hangouts, Appear.in. The video itself does not flicker. It's not… (read more)

The controls layer for videos (play, pause, full screen, etc.) flickers on some sites, including YouTube, Hangouts, Appear.in. The video itself does not flicker. It's not on problem on some times, like Amazon and Video.

I tried disabling hardware acceleration and using Firefox safe mode, but it's still a problem. Firefox is up-to-date.

Video of flickering: https://drive.google.com/file/d/1d1Rnu8TQLQ9lo_TdHMmn4PB-IY9L5upd/view?usp=sharing

Asked by nlex 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

The Google Messages for the Web used to work, but no longer works on Firefox; I deleted this computer from the "Signed in Computers" and tried again; it will no

Google messages for Web worked on my fully updated Firefox until last week. It was configured to "remember" this computer. I deleted this computer that was listed on Go… (read more)

Google messages for Web worked on my fully updated Firefox until last week. It was configured to "remember" this computer. I deleted this computer that was listed on Google Messages (Windows 10, Firefox 63.0.1 (64-bit)) which had worked once before, and deleted the messages.android.com from the "Notifications" on the Firefox options settings. I am using the latest version of Google Messages.

How can I get messages.android.com to work again on my Firefox? It works fine on Chrome, and on my Windows 7 computer at work. This Windows 10 computer at home is the one that will not load messages.android.com.

Any suggestions will be appreciated.

Asked by iwilsker 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

After FF 63 update, disqus website scrolls to top of page after making a post

Firefox 63.0.1 (32 Bit), Windows 7, Dell Optiplex 755 After the auto update of Firefox, when posting on DISQUS, after hitting the post button FF scrolls to the beginning … (read more)

Firefox 63.0.1 (32 Bit), Windows 7, Dell Optiplex 755 After the auto update of Firefox, when posting on DISQUS, after hitting the post button FF scrolls to the beginning of the page. This has never happened before and I can't find any advice from anyone, but I know a lot of folks on DISQUS are having this issue. No hardware changes have been made to my computer in over 2 years.

I tried Firefox in safe mode and it made no difference.

Thanks in advance.

Asked by DatSquirrel 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

usernames and passwords don't work after last upgrade

I tried to migrate my profile and data for my firefox on an iMAC to my new windows laptop. NONE of my passwords and user names have worked after the last few upgrades fo… (read more)

I tried to migrate my profile and data for my firefox on an iMAC to my new windows laptop. NONE of my passwords and user names have worked after the last few upgrades forced by Mozilla on my desktop. So i was able to update my support password on Mozilla, but when I was going to reset my password on my desktop to try to set up a sync to my laptop I got a message that I would lose all of my settings, bookmarks and preferences. That is a very bad way to do password upgrades. So, today, I really need to move all of my profiles, bookmarks etc to my laptop, but can't get sync to work at all, without the threat of loosing over 10 years of work. Some of your features are very draconian and difficult to manage. Add to that, the only support is by reading through years of comments, most of which do not work. So what is a user to do??????

Asked by bekglm1 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Firefox extension "mute sites by default" will not nmute site

The firefox extension "mute sites by default" does that, but it will not unmute a site (either by the speaker icon or adding the site to the whitelist). With the extensio… (read more)

The firefox extension "mute sites by default" does that, but it will not unmute a site (either by the speaker icon or adding the site to the whitelist). With the extension disabled, the audio for the site works. Is there some other setting that I need to change or is this a known problem?

Asked by johngar 1 year ago

Last reply by FredMcD 1 year ago