Firefox Support Forum

Since somewhere last autumn, when I download any file from any website, the browser vanishes without any warning on the moment I navigate to the destination folder.

I maintain 2 websites (Joomla), and last week both required uploading a few files in Phoca Download to make them available to members. Now also on this upload the browser was completely gone when I navigated to the folder where I kept the fles.

I use Firefox since about 1995. I looked in about:Crash (first time ever), there were to reports, both unsubmitted: 69990c58-1a5c-40a3-9141-666607416103 6/22/2020, 1:23 AM e6f0688e-73e4-4c19-8e0a-01ec3c28e996 2/22/2019, 4:09 PM I have submitted them both now.

Hey,

on one of my notebooks (Thinkpad E495) FF occasionally crashes. This started happening a few months ago. Before I've been using FF on the same machine for years without any issues. It's pretty random but usually happens at least once a day, usually shortly after startup or wakeup from hibernate mode. A while ago it used to even crash back to back twice in a row meaning after I reopened it, it immediately closed again and only worked after I selected to restore the previous session after the 2nd reopen. Nothing is registered under about:crashes and I don't see any errors in the system event log.

I already tried to disable hardware acceleration and reinstalled FF completely without any addons besides a different adblocker. I cannot really reproduce the crash in safe-mode but don't really want to browse the web for possibly hours without an adblocker.

Any ideas what this could be or what else I could try? Maybe downgrade to a previous version?

How can we clear / delete our data from Firefox installed on a device we don't use any more remotely. Just by removing the device from Firefox account will not clear the login and password information from the browser in the old device.

So I've been experiencing a rather annoying bug/issue, and I have a work around for it, but I would love if anyone could help me figure out the issue at hand. I couldn't find a relevant, up to date solution for this issue.

Basically, certain websites (the most notable being Reddit) will eventually no longer load. In fact, it won't even try to load. I will click a link from a Google search, or even just type in the URL for Reddit directly, and Firefox just does nothing. No error, no loading, nothing. The tab will stay blank with the URL listed as the name of the tab. I can't seem to tell if other browsers have this issue as it requires a bit of use/time to pass, but it doesn't seem to be an issue in Explorer. It isn't JUST Reddit, but it's only a couple of sites that this occurs on.

I do have a workaround --- if I tell Firefox to "Forget This Website" - suddenly it will work again. I will be logged out and see the default page due to having deleted all saved dated - but the site will work (for maybe a day) before I have to forget it again.

If this was a once a month type issue it wouldn't be a big deal, but the fact that I have to constantly re-do my local settings because of this is frustrating.

I am running Windows 10 and my Firefox version is 85.0 (64-bit). I have tried disabling any add-ons such as my AdBlocker, however that does not fix the issue.

hello there and good evening:3 my husband and i are having this repetitive and extremely frequent bright yellow pop up with a robot that states "a webpage might be slowing down your browser." then the option to wait, or stop it. i've ran out of patience with this notification to the point to where even though i'de hate to, i would have no choice but to switch back to chrome just to stop being spammed by this pop up while im trying to relax. it happens more frequently on youtube and walmart.com, and i just want it to stop because it seems as if when it does show up, once it starts it never stops, and it actually slows down my webpage to the point of becoming unresponsive and stalling/crashing my only webpage open at the time. my husband has the same issue and we both use windows desktop. it only started appearing after the latest update. please, can someone help me make this thing go away? its very stressful and i cant browse in peace anymore on firefox. yes we have turned off all background processes, and we both have scowered settings troubleshooting for hours at a time to no avail, it just never stops and it behaving like a really bad bug.

I hope someone can help me with this problem. I own the domain "cpaaffiliatesnetwork.com" and the site serves as my business site and access to my business network platform. The site is SSL secured and the SSL certificate was renewed in February 2021 for 1 year. Since the SSL renewal, I started having issues accessing the site from any browsers installed on this computer (Edge, Firefox & Chrome). I have now managed to fix the display issue in both Edge & Chrome through clearing cache / history, BUT, I have tried the same with FF with no success. I have also tried uninstalling and reinstalling Firefox, but, still receive the error below for any attempt to access the site: Secure Connection Failed

An error occurred during a connection to www.cpaaffiliatesnetwork.com. Peer’s Certificate has been revoked.

Error code: SEC_ERROR_REVOKED_CERTIFICATE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

All external people i have asked to check the site have confirmed it works fine for them, but, it will not work for me. Hoping someone has a suggestion many thanks in advance :)

Hello,

My computer crashed and my windows profile is gone.

I made new profile and now my firefox profile and bookmarks are missing Typed about:profiles but don't see anything but the one I'm using now

-Erkki

Firefox 87.0 (64-bit) on Ubuntu 20.10 is currently unusable as it won't open anything.

• Firefox opens with no page loaded.
• Clicking the single "getting started" bookmark does nothing.
• Entering a search term in the address bar and pressing 'enter' changes the url in the address bar but nothing is loaded and the page remains blank. There is no indication that anything is loading.
• Entering a url, such as "www.youtube.com", and pressing "enter" does nothing. There is no indication that anything is loading.
• Opening the menu by clicking on the burger icon, then on "preferences" does nothing except make the menu disappear (same with most of the options in the menu).

In the browser console I see some errors and no request info (see screenshot).

I've tried `sudo apt purge firefox` then installing again, which didn't help. The problem started with ubuntu 20.04 (I only updated to 20.10 to see if it might resolve this problem).

I've tried the "refresh firefox" option, starting in safe mode, and clearing the startup cache, which didn't help.

Any suggestions would be much appreciated.

Hi!

So i have a problem with opeing sites : Google and Youtube. It happend randomly. All was working great i restarted computer and suddenly its not working;/ I scaned for viruses - download eset - nothing. When eset war running it started working again - i deleted eset since it was slowing down my pc, and the problem is back.

Error code: SEC_ERROR_UNKNOWN_ISSUER

Error info:

https://www.youtube.com/?gl=PL&hl=pl

Wystawca certyfikatu uczestnika komunikacji nie został rozpoznany.

HTTP Strict Transport Security: true

HTTP Public Key Pinning: true

Łańcuch certyfikatu:

MIIDdjCCAl6gAwIBAgIQKd8+XqA5qrZPzhYj71P8MzANBgkqhkiG9w0BAQsFADAj

MSEwHwYDVQQDDBhEaWdpQ2VydCBHbG9iYWwgUm9vdCBHMUEwHhcNMjAwNDA4MDcx

NjI2WhcNMzEwNDA4MDkxNjI2WjAaMRgwFgYDVQQDDA93d3cueW91dHViZS5jb20w

ggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQDeIu9SWvCMhhDqkCCvRmDY

/8Z/EyxMySr5+CgqMmApxmNA5kKSDpjbCFGuRTkC/2SwLiaQCRuovVvwvZrk8Tlu

dxu6txaDQg9nldZVS19FO5bj5L/8FO7n82bLxm+omGDF+IVbZW+338fbfO/HcxS1

GEnammeE44nw8vYdpPrQx481gu9AGMLsQLUM/EwUQ4u4FHQPKE9z6iUtkebv0/h+

4GbhvdDegrCXyvJSXuzxzilgtB5R1inw5UvibVcStdpjL69+px39OKJvV05eqNfJ

xJtxjmx7HQgZcjdW/Xo1f4yYxyaT9toYxdPpH1atB58TlsMA66x/Z2kKK2gL+MiB

AgMBAAGjga4wgaswEwYDVR0lBAwwCgYIKwYBBQUHAwEwDAYDVR0TAQH/BAIwADAO

BgNVHQ8BAf8EBAMCBaAwNgYDVR0RBC8wLYIPd3d3LnlvdXR1YmUuY29tgg0qLnlv

dXR1YmUuY29tggt5b3V0dWJlLmNvbTAfBgNVHSMEGDAWgBSWti4vM+xzcoW7bzKo

dbvLnKtUdjAdBgNVHQ4EFgQU1lIhGk7z+LGh+Amnt433ZZmGSoAwDQYJKoZIhvcN

AQELBQADggEBAGAlYFFFqa/XToQ6idM+5F9a1l+IOHfp8og3pg1Z1GVbfrB14eRJ

ZulnLkJI0cxpSNgLo9m9sl6+JdL85gV0f/6PpxDgflfZBKJgPxFtDShemgRiY2jQ

Vl6b7/Rp8nR1r3kfdcc1mA0XQKnzt4RxjzFUqHycWbkiBVPBm+ZVD2btgb8gVluZ

ScGRF0GolVx84KoE1A2WkrxRgu/lprAV/8I6AZxnI8oSBc/SqRXjInbtt1jd0xMe

nOCYTjOld+52kl3/LTCmSmHtBau0JlRROAMchNl7xhGrwNer9uYuylFC85xa0GzA

7S6uZRV3pnqWHBq9BUvU+Tm/hLfGkHcZI/E=

Need help :)

Thanks

When you are presented with a text field, sometimes when you type, a small list of words you entered previously will drop down. You can then select one of those previous words, or continue with what you were originally typing. This is the Autofill feature for Firefox.

Lately, it has been a pain. After an hour or so of use, the instant I click on a text field to type something (usually for searching), the autofill box would partially drop down, only for Firefox to completely hang up. Once you recover from the initial crash, the autofill bug would not appear until at least an hour later. I tried turning off Autofill, but it cost me access to my History, so I was forced to do a complete browser reset. This issue has been with me for about a couple of weeks, and I have no idea why it's doing this.

Hi All

So recently I had some windows issues on my newer laptop and had to resort to going back to my old laptop for the time being. Before using it I restored the system to factory settings and such then reinstalled the newest versions of firefox and such then imported my profiles that I backed up from the new system.

Was working fine for few weeks but the last week or so I have noticed firefox has become sluggish in how it loads websites and such.

I have tried setting up a test profile and that new profile was reacting the same way very sluggish in loading pages.

I have also cleared my browsers cache wondering if that would help.

I have also tested loading pages in Microsoft Edge to see if it was browser or system related and Edge seems to be loading pages just fine so it has to be browser specific.

Any ideas what I should try next to clear this up as the sluggishness is getting old fast!

Thanks

I'm using a Surface Pro 7, running Win10H. Firefox had a brief period when I first installed it where the on screen keyboard would appear and work, that stopped after a few hours and has not worked since. I fiddled with the settings on both Firefox and my surface, though nothing has changed. Un/re-installing did not help, thought it could reset something. Any fixes or advice would be greatly appreciated.

For clarification, the Accessibility Menu on-screen keyboard does work, but the tablet-specific larger keyboard does not function. It does open and type in other applications.

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first.

After writing my question, I clicked the "share data" button below. I got a message "We can't automatically get your browser's troubleshooting data, please try these manual steps. " Without thinking, I clicked the link to the "manual steps." Unfortunately, instead of opening a new tab, which would be the expected behavior, clicking the link took me off the get help form page (the page I'm on as I write this). What's worse, when I used the back button to return to the previous page, everything I'd written was gone. Obviously, the expected behavior would be to not take the user off the page in the first place, but if for some reason it did, to autosave the writing so it can be restored when the user returns.

This kind of bug used to be a lot more common in the early days, when I first started using the web, 25 years ago. I used to have a boilerplate describing the problem because I was sending reports of the bug so frequently. I've only encountered it twice, to my recollection, in the last 5 years. Firefox's website would have been one of the last places I'd ever expect to find a bug this glaring and elementary.

Thanks!

I have many tabs like 200-300. Firefox crashed today. I also have 4GB page file on top of that. Strange! After I restarted Firefox it was using only 6.8GB RAM. Perhaps memory leak. BTW if I have browser.cache.disk.enable set to false. Is page file still used?

Thanks for help.

My tabs are frequently crashing and some strange behaviors occur with firefox after these crashes (adblock failing to work until browser restart, browser going blank for a split second). My browser also occasionally crashes, and even more infrequently my entire computer will crash which usually happens after series of tabs crashing in a row. It may be a ram issue but I have no problems with any other programs on my computer so I doubt that.

c0e7215a-1393-406b-8a67-147d5875e60c 24916245-8615-436a-97d1-8a4045efa3f4 90579814-e096-4c5b-b875-2b97eba62793 bc645de2-c2a1-4bf5-98ef-9e23e2842693 dfa986be-eff2-4981-a3b4-ac7aadb0007d c83528b0-33b3-4c93-ae05-f5f6e79c1f99 13bc20d6-8e51-481d-a79a-d301664fd715 033b0a3b-54a9-4787-89ee-bc2c17756055 827b743c-7392-4c8c-aa74-9737ee91950a

I'm seeing some weird behavior in FF.

I have an HTML page that allows the user to click on a link to trigger a file upload to a remote server. The file being uploaded is usually > 2GB and takes a LONG time to upload (sometimes > 1.5hrs due to slow link to remote server).

What we see is the remote server ends up with multiple corrupted versions of the same file.

Could it be that FF is silently timing out waiting for a HTTP response and then retrying to upload the file? I can't think of any other explanation for the multiple files, since the user only clicks once on the hyperlink.

Thank you, Dan

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I've tried all the solutions I was able to understand on here and through Google, but nothing seems to fix the problem. Can any one advise?

Not sure if this helps, but here is one of the many crash reports I've sent: https://crash-stats.mozilla.org/report/index/75e61622-4282-4a83-b86e-9861a0210422