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Strange Results on https://www.chase.com/

Hello and thanks in advance for any help you can give me. For many years, I have had trouble with the rendering of https://www.chase.com/ in my Win10 Firefox install (see… (read more)

Hello and thanks in advance for any help you can give me.

For many years, I have had trouble with the rendering of https://www.chase.com/ in my Win10 Firefox install (see attached). This does NOT happen in my wife's install. I have been a user for a long, long time and this has persisted even through the update to 79.0 today. On the same machine, it renders fine in Chrome (see other attached).

As I said, the problem does not happen on my wife's computer and since it works in Chrome on the same computer I know this must be something wrong with my Firefox install. I have tried running with --safe-mode and the problem persists. I have repeatedly cleared site data/cookies and even the entire Firefox cache. The problem persists.

While I suspect there is still something hanging around in my profile that is causing this, I don't know what it is and I am loathe to erase my entire profile and start anew.

Any suggestions on how to get to the bottom of this mystery?

Thanks

Asked by whitedavidp 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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How To Clean Out Prefs That Are Clearly Old And Out of Date?

I have used and updated Firefox for years. I am now on v79. And in my prefs.js file (about:config) there is tons of old crap. Things like references to old addons which c… (read more)

I have used and updated Firefox for years. I am now on v79. And in my prefs.js file (about:config) there is tons of old crap. Things like references to old addons which cannot even be installed any more and were removed during updates, prtiner setup stuff for printers I no longer own, and something that is causing the rendering of chase.com to be messed up and the site unusable in FF.

Is there some reasonable way to clean up the prefs.js? Using about:config does not seem to remove entries, only reset them to default. If I exit FF and edit the file in my text editor, FF doesn't work right when re-started - I have to restore the profile folder from a backup.

There must be some way. Any help/tips?

Thanks

Asked by whitedavidp 2 years ago

Answered by whitedavidp 2 years ago

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Firefox

I have ads on Gumtree and the photos on my ads have gone missing. I wrote to Gumtree and they said it is a Firefox problem. What do you think please.

Asked by Terry 2 years ago

Answered by Terry 2 years ago

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Dropping from Beta to release channel

I am stuck between two machines and can't stay on beta updates anymore because FF won't let me sync my profiles anymore. If I can't migrate my beta channel profile to t… (read more)

I am stuck between two machines and can't stay on beta updates anymore because FF won't let me sync my profiles anymore.

If I can't migrate my beta channel profile to the release channel, how can I quit beta updates until the release channel catches up to me?

FF preference selected is 'download updates but let me install them' but really there is no choice. It installs and next opening of FF it is automatically installed. I already changed about:config preference for update channel to 'release' but FF merrily kept on with beta channel updates.

I need my beta channel profile customizations--varied management of permissions and add-ons and passwords on dozens of sites, customizations to stop the blinking and autoplay and movement and noise.

But: FF won't let me keep them if I go back to release.

So: how can I force FF to stop updating while the release channel catches up?

Mac/Mojave Beta channel 80.something, need to sync with release channel 79

Asked by Foxfree99 2 years ago

Answered by cor-el 2 years ago

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Unable to input Chinese in Firefox

I am using 79.0 (64-bit) now, but since many versions back, Chinese input stops working in Firefox and I have never got around to deal with it. On Windows 10, I have othe… (read more)

I am using 79.0 (64-bit) now, but since many versions back, Chinese input stops working in Firefox and I have never got around to deal with it. On Windows 10, I have other languages keyboard such as Russian/Japanese/Chinese/French etc. Depending on the need, I switch to other keyboard to enter the language in various places such as search box, form on a page etc. However, since many versions back (I can not remember when), Chinese language (pinyin) input stops working. If I don't get any tips on resolve this, I will enter a bug. Yes, I already tried the safe mode.

Asked by ynotswim 2 years ago

Answered by ynotswim 2 years ago

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how to desinstall Firefox as your navigator ?

How to desinstall Firefox as your navigator ? Before I had Microsoft Edge as my navigator and it worked better. Since I swithched for Firefox, everything is slowed ! I wa… (read more)

How to desinstall Firefox as your navigator ? Before I had Microsoft Edge as my navigator and it worked better. Since I swithched for Firefox, everything is slowed ! I want to reverse my choice and go back to the situation before... Please HELP !

Asked by phong-chau.do 2 years ago

Answered by Adithya Krishna 2 years ago

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Bookmarks Disappeared

Hello, It seems that my Firefox Browser upgraded itself and has a different look now, precisely speaking, my browser looks like beta version now. Earlier in the past, I d… (read more)

Hello, It seems that my Firefox Browser upgraded itself and has a different look now, precisely speaking, my browser looks like beta version now. Earlier in the past, I downloaded Beta but I was disappointed because I COULD NOT FIND OR SEE MY BOOKMARKS.. Sadly and annoyingly, same thing happened now! I have lost all my bookmarks and bookmark folders. I would be grateful if you could please help me get my bookmarks back. Regards, HAKAN [email]

Asked by Hakan 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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random characters when typing

In FF I get random characters when typing in the address bar, print to pdf, save to file name bars. Only happens in FF, other programs and browsers work fine. t88 s1nt9n… (read more)

In FF I get random characters when typing in the address bar, print to pdf, save to file name bars. Only happens in FF, other programs and browsers work fine. t88 s1nt9nc1 tya1d 9n n8t1aadp

Asked by mcardena 2 years ago

Answered by cor-el 2 years ago

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shield

I clicked on the shield to turn off "enhanced protection". When I clicked on shield to turn the protection back on the window has no toggle switch to turn it back on. I w… (read more)

I clicked on the shield to turn off "enhanced protection". When I clicked on shield to turn the protection back on the window has no toggle switch to turn it back on. I went thru the help area and all I found was: "Follow the same process to turn Enhanced Tracking Protection back on." How do I turn it back on for individual sites?

Asked by acker1147 1 year ago

Answered by Enigma 1 year ago

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Almost every site is broken in Firefox 77

I just upgraded to Firefox 77, x64, Windows 10 2004. Firefox 76 already broke LockWise - https://support.mozilla.org/en-US/questions/1287008 Now Firefox 77 breaks 99% of … (read more)

I just upgraded to Firefox 77, x64, Windows 10 2004.

Firefox 76 already broke LockWise - https://support.mozilla.org/en-US/questions/1287008

Now Firefox 77 breaks 99% of all websites. (See attached screenshot.) www.example.com www.google.com www.wikipedia.org etc

Somehow, support.mozilla.org works, UNTIL I try to log in.

I've tried incognito mode, safe mode, etc. When I change charset of the page, the text displays differently, but it's still a useless mishmash.

--- BUT --- when I open developer tools, click the HTML request and click the Response tab, the HTML renders correctly there.

Asked by milan2 2 years ago

Answered by cor-el 2 years ago

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Got a new computer in Firefox sync won't sync

I just got a new computer and my Firefox sync that I set up that computer had bookmarks, my theme, and how I had things laid out, I tried for over an hour trying to get F… (read more)

I just got a new computer and my Firefox sync that I set up that computer had bookmarks, my theme, and how I had things laid out, I tried for over an hour trying to get Firefox to sync, but after it's still the same, I was also switching from Windows 7 to Windows 10 which made it even more nauseating

Asked by jmac21012 2 years ago

Answered by wdtabor 1 year ago

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what are these URLs and how do I remove them?

Whenever I click in the FF address bar, these items appear in a drop-down, as shown in attached screenshot. These aren't bookmarks, so what are they and how do I remove t… (read more)

Whenever I click in the FF address bar, these items appear in a drop-down, as shown in attached screenshot. These aren't bookmarks, so what are they and how do I remove them? Thanks!

Steve

Asked by 2stevem 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Printing issue firefox on windows 10

I just purchased a HP Envy Laptop with Windows 10 and can't print documents from the Web. I can print using Chrome and from my computer programs. I also have a laptop wit… (read more)

I just purchased a HP Envy Laptop with Windows 10 and can't print documents from the Web. I can print using Chrome and from my computer programs.

I also have a laptop with Windows 7 and have no problems printing documents from the Web with Firefox.

Since Firefox is my preferred browser and Envy Windows 10 is my preferred PC, I would like to be able to print from the Web and needed.

Thank you in advanced for you help.

Asked by lougonza 1 year ago

Answered by lougonza 1 year ago