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Cannot add Add-ons to Firefox browser (Windows)

When visiting the page for an addon at https://addons.mozilla.org/ , the "Add to Firefox" button, which is normally a nice, dark blue, is a "greyed out" hue of the same b… (read more)

When visiting the page for an addon at https://addons.mozilla.org/ , the "Add to Firefox" button, which is normally a nice, dark blue, is a "greyed out" hue of the same blue (see attached image), and my mouse turns into the red circle with a line through indicative of a "Do not go" symbol.

This is thoroughly annoying.

I've gone into my preferences, checked to make sure Firefox is updated properly, I'm signed into the addons page, I even checked to make sure addons were synced in my account but I just cannot get it to work!

Any help would be appreciated.

Asked by axiothelion 1 year ago

Answered by axiothelion 1 year ago

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Asking help from Fred McD

Hello Fred McD, Thanks for getting back to me. First, my computer screen froze (I suspect some interference of a hacker or something). Anyway, I turned off my computer… (read more)

Hello Fred McD,

Thanks for getting back to me. First, my computer screen froze (I suspect some interference of a hacker or something).

Anyway, I turned off my computer, waited several minutes, and turned it back on, again. A message came on the screen said I wasn't "signed in." Then, another smaller window came up saying I could "sign in" by clicking on a blue button. But, that didn't work after three tries, so I clicked on the "closed" button. That allowed me very limited access to the internet. A "black" label announcement said that I wasn't signed in - and that my files were inaccessible to me.

It looks like I need a technician, but I presently have no car and I don't know of any technicians who do "House Calls."

I'm also wary of contacting an online technician. One time a year or so ago, I looked up a phone number for Microsoft - and the guy I spoke with had an "Indian" accent. He sort of helped me for a stiff fee. In hindsight, I realized he couldn't possibly have worked for Microsoft - even though he assured me that he did...

Can you or someone on your staff possibly help me. I trust Mozilla Firefox and I'm prepared to pay a reasonable fee.


Thank You, Eric Vollmer

Asked by voiceinthewell 1 year ago

Last reply by James 1 year ago

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New Version of Firefox

This is not a request for help but a comment on the new version of Firefox. Today a new version of FF was installed on my computer and it wiped out ALL my passwords for … (read more)

This is not a request for help but a comment on the new version of Firefox. Today a new version of FF was installed on my computer and it wiped out ALL my passwords for EVERY account I own - personal and business. I am extremely pissed off because I have to reset all my passwords (which will take days)! For now on when you offer a new version of FF, warn the individual to back up their passwords and user names.

The question is am I going to keep using FF or just start fresh with another browser to avoid this headache in the future.

You have to up your game.

Rich

Asked by rjmelvin2 1 year ago

Answered by FredMcD 1 year ago

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Firefox 98.0 won't open .zip file to file explorer

Since the update to FF 98.0 I cannot click on a .zip file & have it open to Windows File Explorer. It only allows me to download & save the .zip file and then ex… (read more)

Since the update to FF 98.0 I cannot click on a .zip file & have it open to Windows File Explorer. It only allows me to download & save the .zip file and then extract the files from there. I have to click on dozens of these files per day for my job & would rather not have to save each .zip file & then extract the file contents. In Settings > Applications, .zip files are not on the list of file types or applications. Is there a way to add them to the list? Is there some other work-around? Thank you!

Asked by degobahjunk 1 year ago

Answered by degobahjunk 1 year ago

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Managing Word download

I cannot set how to manage downloads of Word, Excel etc. They all automatically save. The options as to how to deal with them has disappeared from the manage downloads bo… (read more)

I cannot set how to manage downloads of Word, Excel etc. They all automatically save. The options as to how to deal with them has disappeared from the manage downloads box in Tools/settings.

Asked by djsnowball 1 year ago

Answered by FredMcD 1 year ago

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big mistake, I tried to downgrade back from the latest update

So, after this latest updatr.. I didn't like the settings or no how idea to change them. I thought I could just downgrade to the last version I had... I think it's 99 bac… (read more)

So, after this latest updatr.. I didn't like the settings or no how idea to change them. I thought I could just downgrade to the last version I had... I think it's 99 back to 99.0.2 from what I looked up.. Long story short I don't know how to recover anything and all my passwords and don't even know how to get into my Mozilla account now. Please have mercy as I'm not the most computer literate but im.not completely inadequate. I would really appreciate some help.

Asked by sweetjustice796 1 year ago

Answered by AliceWyman 1 year ago

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Latest update of firefox will no longer allow me to download movies from Usenet (Easynews)

Get error message "File Not Found", or "Download Cancelled" Lots of talk on Reddit about this problem, so it is not just me. It will allow be to download a book in epub f… (read more)

Get error message "File Not Found", or "Download Cancelled" Lots of talk on Reddit about this problem, so it is not just me. It will allow be to download a book in epub format

Asked by jg10 1 year ago

Answered by FredMcD 1 year ago

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download list

Dear Volunteer :-) I have the latest Firefox version 98.0 and Windows 10. After every download from any website the complete download list pops up below the download… (read more)

Dear Volunteer :-) I have the latest Firefox version 98.0 and Windows 10. After every download from any website the complete download list pops up below the download symbol everytime. This can be quite annoying when I'm downloading many small things, like pics. Can I deactivate this function? Thanks in advance for your help! :-)

Asked by dharding1 1 year ago

Answered by FredMcD 1 year ago

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Downloads Progress Box

Hi I'm guessing this is because of the latest update to Firefox, but every time a download finishes, the pop-up box for the downloads keeps coming up. I guess this is co… (read more)

Hi

I'm guessing this is because of the latest update to Firefox, but every time a download finishes, the pop-up box for the downloads keeps coming up. I guess this is considered intuitive to let you know a download has finished, but I could do without it. I find it a bit distracting and it gets in the way. Is there a specific option that can disable it in the config?

Thanks

Asked by DustyShinigami 1 year ago

Answered by TyDraniu 1 year ago

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downloading csv files to save as excel files

Late last week, something changed in Firefox browser. I used to download csv files and Firefox would open them with the option to save as an excel file. Now it does not. … (read more)

Late last week, something changed in Firefox browser. I used to download csv files and Firefox would open them with the option to save as an excel file. Now it does not. I have to save it as csv then convert it to excel. It also doesn't seem to save my settings on the website I'm downloading from - I always have to manipulate the settings before downloading. It is a huge headache and I have resorted to using Chrome instead.

Asked by tkirl 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Download panel opens with every single download

The latest update has made it so Firefox opens the download panel every time I download something, a very obnoxious behavior when downloading a lot of files, and I can't … (read more)

The latest update has made it so Firefox opens the download panel every time I download something, a very obnoxious behavior when downloading a lot of files, and I can't find a way to stop that from happening.

[came across another question that brings up the same issue], but that one focuses more on a site presumably changing about:config rather than the issue of the download panel itself.

Asked by elbruno3593 1 year ago

Answered by cor-el 1 year ago

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Promp to open/save file is missing since last update

Hey Mozilla! I'm a big fan of your product, and I use it on my Windows 10x64 PC and my Note10+ Android 12 smartphone. Since your last update, there is a problem (on the… (read more)

Hey Mozilla!

I'm a big fan of your product, and I use it on my Windows 10x64 PC and my Note10+ Android 12 smartphone.

Since your last update, there is a problem (on the PC mozillla browser): when a click a link to download a file, automaticly is open a new window that OPEN the file. Before the last update, when I was click-ing the link, I remember that the browser was open a small window and promt me to OPEN or to SAVE the file. Now, that function is missing. (I have checked different web sites, including whatsapp for desktop, the problem is persisting).

I haven't changed any settings, the box is checked for "Always ask you where to save files".

Thank you!

Best regards, Bogdan

Asked by broasca.bogdan 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox now saves files that I only wanted to open

After today's update to version 98 Firefox keeps saving files to the Downloads folder when I don't want it to, I just want to open them, but not keep them, with this new … (read more)

After today's update to version 98 Firefox keeps saving files to the Downloads folder when I don't want it to, I just want to open them, but not keep them, with this new behaviour the Downloads folder keeps filing up with useless clutter.

For example, before the update, when I downloaded a .zip file, a pop-up would show up asking if I wanted to save the file or open it with an application. If I chose to save it it would be saved to the Downloads folder, and if I chose to open it nothing would be saved to the Downloads folder.

After the update, when I download a .zip file, Firefox always saves the file to the Downloads folder, even if I choose to open it.

Can you please tell me if there is a way to make Firefox behave like in the previous version?

Asked by bayus.firestorm 1 year ago

Answered by bayus.firestorm 1 year ago

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Dark Theme

Yesterday my firefox updated to version 96.0. It changed to screen to dark theme. I prefer the light theme and need help to change it back. Thanks Email me at [email]… (read more)

Yesterday my firefox updated to version 96.0. It changed to screen to dark theme. I prefer the light theme and need help to change it back. Thanks

Email me at [email]@Hotmail.com.

Asked by mmathe8 2 years ago

Answered by artur6912 2 years ago

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The Brave search engine

I have been using DuckDuckGo for my preferred search engine. I want to change to the Brave search engine and continue using it on Firefox. I went to the addon page where … (read more)

I have been using DuckDuckGo for my preferred search engine. I want to change to the Brave search engine and continue using it on Firefox. I went to the addon page where I found it and tried to download it, but, for some reason, it wouldn't download. Is it possible to use the Brave search engine on Firefox?

Asked by joyce.greer2 1 year ago

Answered by joyce.greer2 1 year ago