Firefox Support Forum

New logo at top of home page. What's the quickest/easiest way to get rid of it ?

Rant: Why did someone think it was a good idea to put a massive logo at the top of the home page ? It serves no practical purpose and it forces link icons down so you now have to scroll "!!"!! There's always ******* one isn't there !!? - someone with a crap idea who thinks the world needs to see it. How many hrs worldwide is going to be wasted today by people like me trying to undo this crud ? This isn't the first time some ignorant little ******* has forced their crap on firefox end users.

***************************** The problem When I start firefox I see a blank page (this was not my starting page before the problem occured)(Image linked).

The overall graphical window is not frozen but I can't open any webpage nor any local file. The option pages don't work either nor any of the about:XXX pages.

*************************** What I tired I cleared my cookie/cache. I tried firefox's safe mode. I refreshed firefox. I deleted my profile and created a new profile. I desactivated all my security software. I ran firefox with root privilege. Updated windows. None of that did solved the problem.

This problem persisted after I haved uninstalled Firefox, deleted my profile, deleted all mozilla directories in ProgramData, AppData, Program, cleaned up my disk with window's 10 utilitary and reinstalled firefox (I also tried a simple install unistall so I don't think I broke firefox by deleting files). When reinstalling firefox I tried both a 64 and a 32 bits install with current and older version none worked.

I scanned my PC for malwares, nothing found. I checked my memory as suggested in a troobleshooting page, (no problem found).

Firefox DOES WORKS in window's safe mode.

************************************ Observations I noticed via my firewall that firefox don't even send any package to the internet if I try to acess a website. Firefox does however acces 127.0.0.1 (at least it asks for permission). Firefox doesn't close if I use top right red cross, it does close if, in task bar I right click/close all windows or if I exit within the "three horizontal bar menu" I precise that my connection is ok and that MS Edge is working fine.

I repeat, Firefox works in window's safe mode.

I would really appreciate your help as I can't find any other thing to try.

Hi, web pages often crash with the page below. This is happening since less than a month ago. Before, the same pages (i.e. ebay.com login page) didn't. Any idea? Thanks

I followed the instructions on the support pages to transfer my profiles from an old W7 laptop to a new W10 one. After the copying of the profiles to the correct locations neither Firefox nor Thunderbird would start complaining that they could not find the profiles.

What I did (same thing for Thunderbird) 1. Opened Firefox troubleshooting on the old W7 laptop, opened the profile folder. 2. Closed Firefox 3. moved two levels up 4. copied the Profiles folder to a usb drive.

On new W 10 laptop 1. Opened Firefox troubleshooting on new W10 laptop, opened the profile folder. 2. Closed Firefox 3. moved two levels up 4. renamed the existing Profiles folder to Profiles OLD 5. copied the Profiles folder from the usb to the same correct location on the new laptop

When I tried opening Firefox on the new laptop it would not open complaining that it could not find the profile. Firefox had opened correctly previously.

Then when I renamed the moved Profiles folder to Profiles NEW and renamed Profiles OLD to Profiles, Firefox opened normally on the new laptop.

Identical procedure and result with the Thunderbird profile transfer.

What should I do?

Thanks.

I had 'Show All Bookmarks' on my screen and accidentally pressed delete, which deleted all of my Bookmark folders ( arranged alphabetically) after the ones beginning with the letter P. How do i restore the remaining folders to the active list??

With the 'Show all Bookmarks' page open on my MAC desktop monitor screen i accidentally deleted all of my bookmark folders (listed alphabetically) following those beginning with the letter 'P'. I am in REAL trouble unless i can restore those deleted folders to the active list.

i tried following the suggestion that i open up my 'profile' in 'Library' and i found the deletedbookmarks file. But that file seems just to list deleted bookmarks by recent dates.. Whereas I need to restore the list of deleted bookmark FOLDERS to my active bookmark list and status.

I hope someone can help me. I'd be willing to provide a telephone number, though I guess that's generally inadvisable. Otherwise my e-mail address -- which you may already have -- is xxxxxx@xxxxxxxxxx.xxx

Thank you for any help.

Peter Cook

(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

I add Amazon Affiliate links to my website and they are not showing up in Firefox. They show up fine in Chrome, Edge and Safari.

Here is an example for one of my pages - http://campcampsite.com/camp-cookbook/

All I see are blank squares..

Help!

After downloading and starting Firefox, I get an error message that says "A copy of Firefox is already open. only one copy of Firefox can be open at a time." The thing is I don't have another copy running.

When I do a search using the address bar, clicking a search engine won't take me to the result directly. Instead a blue box (e.g. @Google) pops up in the address bar, and I have to click one more time to do the search. But the Firefox installed in my office needs one click only (i.e. no blue box pop-up). Is there a way to prevent the blue box from appearing?

(Both versions of Firefox are up to date, 83.0 64bit)

The top of the Firefox screen disappears including the Menu, URL and the Bookmark bars, and is covered by a white un-clickable area. If Outlook is the window below Firefox and the location where the close "X" in Firefox is clicked, Outlook will close.

The solution discovered is to reboot Windows. I have also tried uninstalling and reinstalling Firefox with a new downloaded version, and running sfc /scannow, but these were not successful. A few times, the same problem was seen in Chrome and it may be a Windows issue and not a Firefox bug. The problem is typically seen once or twice a day. It is not a problem that turning off full-screen will solve.

One post with this problem was found on a search from 2017 but the thread was closed.

Any suggestions for a permanent fix would be most welcome.

Firefox's ad block icon used to show up on my toolbar. Now it has disappeared and the only way to disable it for some sites is to go into ad-ons and turn it off completely. Where is the icon?

When i close my "main" Firefox window and after that the opened popups, this breaks my "restore previous session" setting.

this is not the first time because sometime i forget to close the popups first...

When I click on the log in button on the Telstra webmail page it just hangs with three flashing dots and the page never displays. I have cleared cache and cookies and removed all tracker protection to try to fix this but still no joy.

I've started using the beta version of firefox relay. I was wondering if the same alias can be used for multiple different websites? I have used it to login to one website already. Can I use the same alias for another website?

I added the language/spell check to my work email (outlook.office). I follow the same procedure in my hotmail (outlook.live) and although I added them, it is not an option when I type a message. I use Firefox as a browser and cleaned the cache. Elizabeth

Hi, can you change the width of this bar? it's so wide and annoying whenever I hover over anything it fills the bottom of the screen and it's white so it constantly catches my attention, I've searched a lot but every question or answer talks about the upper address bar, thanks.

This question is about the developer tools (inspector). Sorry if this is not the right forum. If this is not the right place, please specify where I can ask this question. I have looked around but this seemed like the best place to write this.

This problem started a couple a month ago in Firefox Developer Edtion after an automatic update (to either v82 or 83, im not sure).

This is what used to be the case, prior to the update: In the developer tools, in the inspector tab. There's an overview of the HTML-tree, and when you hover over an html-element in the tree, the correspondent element in de browser window is highlighted, and when you move your mouse the item will no longer be highlighted, since you're no longer hovering over it in the HTML tree. This is how it has always been.

The situation as it has been for 2 to 4 weeks: After selecting a couple of items in de HTML tree, and maybe editing some CSS, so just after normal use, The selected element will stay highlighted, even though I'm no longer hovering over it in the Inspector window. I added a screenshot to show what I mean. This bug is annoying because when editing CSS, I want to be able to clearly see the changes I mean, but now theyre obstructed by the highlight. Toggling developer tools by pressing F12 twice fixes this obviously, but only for a couple of minutes, and sometimes the problem return immidiatly.

This problem first emerged in Firefox Developer Edition about a month ago after an update. It really messes with my workflow, and I couldnt find a solution. Tee problem emerged on multiple websites (not just the ones a was developing, as you can see in my screenshot it also happens on the mozzila website) and the problem was the same accros multiple computers (all modern windows 10 machinary, owned by me or my collegues). So I stopped using Developer Edition, and switched to using 'regular' Firefox for developing, as regular Firefox did not exibit this bug. But since last week, after regular Firefox also got an update, the bug appears in regular Firefox aswell.

So here I am, an avid Firefox Developer Edition user, desperate for a solution. Ofcourse I already tried everything from reïnstalling, refreshing firefox, everything.

Thanks

I use Scenesource to download items of interest, after scrolling down to find what I want, the settings do not allow me to get to the last page I started from and goes back to the first page. I know that I found the setting before but at my age I cant seem to get to it anymore. Can someone tell me how to get that back?

help. i let a driver update without paying attention to it, and now BING is my default browser. i hit my Firefox tab but bing pops up instead. looked on the extensions/add on list and FF and DuckDuck are listed as default, bing not even on the list. tried refreshing, no effect. went into windowsX10 add/remove. its not listed. looked in rootkey, a place i have no business being, its not listed But if i go to the FF troubleshooting page, down in the Add-on lists, bing is listed and shown as enabled where is this nasty thing and how can i get rid of it