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  • Archived

2FA recovery codes not working.

I have 10 recovery codes generated when enabling 2FA, but unfortunately entering each one does not bring the expected effect. I also have a 58-character code, but I do no… (read more)

I have 10 recovery codes generated when enabling 2FA, but unfortunately entering each one does not bring the expected effect. I also have a 58-character code, but I do not know what it is for. I have checked on other devices and do not have a device from which I can disable Two-step authentication. I understand this operation is non-reversible and I will lose access to any Sync data that is not already on a device.

Asked by positivepl 2 years ago

Last reply by cor-el 2 years ago

  • Archived

can't sign in. Phone was wiped along with 2FA codes

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting th… (read more)

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting the password but it still wants 2FA codes.

Any help would be appreciated even if it is to let me know it is a lost cause. I would make a new account, but the one that's locked uses my main email account.

Asked by needshelp0 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Hi , I forgot my 2 authentication details

I cannot remember the authentication app and i have no recovery code I can provide account email and password Account email : *** Account password : *** and also all m… (read more)

I cannot remember the authentication app and i have no recovery code

I can provide account email and password 

Account email : *** Account password : ***

and also all my details

Name : Alberto Surname : *** Born : *** Italian CF ( fiscal code ) : ***

Could you please tell me the app I used to do the authentication and send me a barcode to be scanned to do the 2 step authentication ? I thik this is the most secure way to proceed but i let you find a possible solution for this problem

I'm attaching a picture of my Passport to verify my identity

Best regards

edit: removed personal information for your protection - this is a public forum, don't post sensitive information here! (philipp)

Asked by Bruzzonea 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Unable to remove Two-Step Authentication

Hello there, I have recently switched to a new phone and I've been trying to remove previous 2FA settings but have not been able to. Clicking the "Disable" button does no… (read more)

Hello there,

I have recently switched to a new phone and I've been trying to remove previous 2FA settings but have not been able to. Clicking the "Disable" button does not do anything in my account settings. I would like this setting removed so I may restore it on my new device. Thank you.

Asked by thesemichindian 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Despite allowing cookies, 2FA authentication won't remember me and I have to receive a push notification every time.

My school recently introduced Duo 2FA when logging on to our online classroom platform and despite clicking the "Remember me for 30 days" box, Firefox will not remember m… (read more)

My school recently introduced Duo 2FA when logging on to our online classroom platform and despite clicking the "Remember me for 30 days" box, Firefox will not remember my computer which means I have to get on my phone to accept a push notification every time I want to log in to the portal. Despite trying various things my school's IT desk has been no help, so I came here because it must be some issue with the Firefox browser itself as it remembers me fine in browsers like Chrome. In my Privacy & Security tab, I am using custom settings and do not have the box checked to block any cookies. In Manage Permissions for cookies I also have always explicitly allowed cookies from my school's portal and duosecurity.com. I also never use private browsing when trying to use this function and don't have Firefox set to clear any of my data when I close it, but I don't need to close the window or anything -- when I try to log back in on the same tab a few hours later, I'm still prompted for a push notification. I've gone as far to reinstall the browser completely, but this hasn't worked either? Does anyone else have this problem or have any other tips? Getting push notifications every 2 hours is really getting on my nerves, especially since all of my classes are online now due to the virus. Thanks!

Asked by Erin 1 year ago

Last reply by Erin 1 year ago

2 Tier Authentication

Hello, A couple weeks ago my Quickbooks Online software began requiring 2 tier authentication. This feature is disabled within the software settings and does not happen … (read more)

Hello, A couple weeks ago my Quickbooks Online software began requiring 2 tier authentication. This feature is disabled within the software settings and does not happen when using a Macbook. According to Quickbooks this issue is due to the browser (Firefox). I didn't change any setting prior to this issue. I did however reset to the default settings but the problem is not resolved. I've searched the Firefox settings for a solution but was unsuccessful. Can anyone help?

Thanks, Kathy

Asked by kathys826 5 months ago

Last reply by cor-el 5 months ago

  • Solved
  • Archived

I need to disable 2 factor authentication & my account page does nothing when I press the red disable button. Also this site is very confusing to find support.

I updated my phone and lost access to the 2 factor authentication for my firefox account. The account page does not allow me to disable even though it says 'disable' in r… (read more)

I updated my phone and lost access to the 2 factor authentication for my firefox account. The account page does not allow me to disable even though it says 'disable' in red. pressing does nothing. Please disable this so I may retether my phone to my account. i am logged in on my desktop, and have used 1 recovery code to login on my phone, and have access to all other recovery methods but can't disable this one measure. please help. Thanks in advance.


user : tbpooley@outlook.com for Firefox account.

Asked by tbpooley 2 years ago

Answered by cor-el 2 years ago

  • Archived

Unable to login to account (locked out from all devices)

I know my following details: 1. Email 2. Password 3. (Previously) 2FA code, but not anymore since I changed phone Sequence of events: 1. I tried logging in to my account … (read more)

I know my following details: 1. Email 2. Password 3. (Previously) 2FA code, but not anymore since I changed phone

Sequence of events: 1. I tried logging in to my account since I changed phone 2. I went to my browser to disable and enable 2FA 3. I'm unable to do this because for some VERY weird reason, the session is invalid? I don't know what's the purpose of this button since I'm an unable to use it 4. I don't know what else to do so I tried changing my password 5. Big mistake because it logged me out in my browser and tablet 6. Now I have absolutely no way of logging in because it will always ask me for either 2FA code (which I don't have since I changed phone and I am logged out of all devices) and recovery code which I do not have (I tried searching my email but I could not find it)

How do I workaround this?

Is it possible to request Firefox to send me a new recovery code?

Thanks!

Asked by sublimelaconic 2 years ago

Last reply by sublimelaconic 2 years ago

  • Archived

Verification nag

Signing in to Firefox will constantly nag me for a verification code by email when I'm using Internet outside the home (which is all the time). This is a pain as the emai… (read more)

Signing in to Firefox will constantly nag me for a verification code by email when I'm using Internet outside the home (which is all the time).

This is a pain as the email provider will also nag for a verification code.

I'm really just lucky the last email provider (where the verification code for the first email goes), is not in the same business of nagging for a verification code, or i would be locked out.

Way too cumbersome to use Firefox account in this way.

Asked by hodinson 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How can I delete my Sync account if I lost my recovery keys and cannot disable two-factor-authentication?

Hello, I am looking for help deleting my Sync account. I remember my password but have lost my recovery keys and therefore cannot regain access to my account to disable t… (read more)

Hello, I am looking for help deleting my Sync account. I remember my password but have lost my recovery keys and therefore cannot regain access to my account to disable two-factor-authentication. I have tried resetting my password several times but have not been able to bypass 2FA. What I want to do is completely delete my current Sync account associated with my primary email address, then create a new Sync account using the same email address. Is this possible? I was able to copy my saved logins and bookmarks so I am okay with everything getting erased and starting over, I'd just like to use my primary email address. Thank you!

Asked by SeanEarnest 2 years ago

Last reply by SeanEarnest 2 years ago

  • Archived

I cannot edit any 'Two-step authentication' settings

Hello, As the title suggests, I am currently logged into Firefox (latest on the public channel) and can access https://accounts.firefox.com/settings, but cannot modify an… (read more)

Hello,

As the title suggests, I am currently logged into Firefox (latest on the public channel) and can access https://accounts.firefox.com/settings, but cannot modify any 'Two-step authentication' settings. I can modify other settings. Logging out is not an option, as I no longer have the 2FA generator and would thus like to remove the old one from my account.

I can modify all other settings, just not any under 'Two-step authentication'. This is not a regression; this issue has been present for well over a year.

Asked by 3sf98a 2 years ago

Last reply by 3sf98a 2 years ago

  • Archived

Two-Factor-Authentication "Deactivate"-Button Not Reacting

Hiho, I need to deactivate the 2FA because I want to reinstall it for my phone after resetting to default. But the "Deactivate"-Button doesn't react even after deleting a… (read more)

Hiho,

I need to deactivate the 2FA because I want to reinstall it for my phone after resetting to default. But the "Deactivate"-Button doesn't react even after deleting all the cookies.

I use the German version of Firefox and it is up-to-date. I have tried in safe mode as well.

I need support please.

Thank you and best, VioletC

Asked by VioletC 2 years ago

Last reply by Kiki 2 years ago

  • Solved
  • Archived

Allow Cookies for TwoFactAuth (2FA)

Hallo, I want to use 2FA with amazon.de. When I close firefox I will all cookies be deleted. I always must enter the twofactauth, amazon doen't remember my PC, I think be… (read more)

Hallo, I want to use 2FA with amazon.de. When I close firefox I will all cookies be deleted. I always must enter the twofactauth, amazon doen't remember my PC, I think because I delete the cookies.

Now my questions: 1.) Is it right, that a 2FA company remeber the PC in a cookie? 2.) How can I prevent only these cookies from being deleted? I do not want to allow all cookies.

Asked by Rolmei 2 years ago

Answered by jscher2000 2 years ago