Firefox Support Forum

I'm locked out of my main account which I need for the bookmarks for my work. When they send an email to my account to unlock it gets returned. The email is spelled correctly and is accepting incoming emails. I've made a new account to write this message, I need access to my original account asap, how can I sort this?

I'm a gmail user and use its keyboard shortcuts extensively. The problem I've had in Firefox (but not Chrome) is that 2-3 times per day, when I'm typing in gmail's search bar, the shortcut handling code kicks in.

Here's a more detailed example:

1. I hit `/` to go to the search bar
2. I want to search for "peach", so I start typing that
3. When I type the second letter, `e`, gmail recognizes that as the shortcut to archive the current message.

If I reload the gmail tab, it'll start working again.

I'm on MacOS. I've got five add-ons installed which have permissions on gmail (see attached image), but none strike me as the type which would affect javascript keyboard event handling. The most likely would be LastPass or uBlock origin.

Has anybody else encountered this? Found a solution?

Has anybody ele

Working on PC Windows 10. My Firefox updated on 9/21/21 now my old Photoshop Elements software is gone. I have misplaced discs. How was this caused by update? I dont see any past profiles. To revert.

Thanks Melissa Glick Firefox Update Lost Photoshop Elements

Edition Windows 10 Home Version 20H2 Installed on ‎5/‎3/‎2021 OS build 19042.1237 Experience Windows Feature Experience Pack 120.2212.3530.0

[Install308046B0AF4A39CB] Default=Profiles/i0eduofv.default-release-1614795670148 Locked=1

[Profile1] Name=default IsRelative=1 Path=Profiles/y31xzzyg.default Default=1

[Profile0] Name=default-release IsRelative=1 Path=Profiles/i0eduofv.default-release-1614795670148

[General] StartWithLastProfile=1 Version=2

Apologies for asking this here, but I've done the Google and can't find an answer.

Background: I keep 2-3 Firefox versions and profiles on my computer. The software is in, for example, directories FFox82, FFox84, FFox86 The profiles are in, for example, directories Firefox82, Firefox84, Firefox86 (The software and profiles are on different drives.)

When I do an upgrade, I copy the newest software to a new directory and rename it (e.g., FFox92 - so now there are 4 sw directories) Then I copy the newest profile directory and give it a corresponding name (e.g., Firefox92 - so now there are 4 profile directories). I install the new version to its directory and thenlaunch with a -p option. Then I create a new profile and point it to the corresponding folder. Then I launch the new version with the -p option pointing to the new profile directory.

This has worked for decades.

But I just tried it with Firefox 90 and Firefox 92 and NO GO. It acts as if I've never used Firefox before. No apps, no toolbars, no bookmarks, nothing.

What is going on? Am I stuck on Firefox86 for the rest of the century?

And, please, don't tell me how wonderful these new versions are and I should simply accept the change. I have a virtual lifetime invested in the toolbars, extensions and bookmarks on my computer.

I simply want to know if there is a fix and, if so, what it is.

I am trying to add my phone as a device. The first step is to open the QR reader in my android Firefox app, but I'll be damned if I can find it. I have gone into the settings menu to "Turn on sync" but that doesn't show anywhere. What am I missing? Thanks to all.

Watching Big Sky on Hulu with Edge plays H.264 (5.1) but not with Firefox or Chrome. ASUS motherboard with Realtek audio. HE-AAC Channel ID - With H.264 Video test here (https://www2.iis.fraunhofer.de/AAC/multichannel.html) does play 5.1 audio with Firefox. I'm stumped.

In one of my windows, 9 out of 10 pinned tabs have been lost and replaced with "new tab" (which are all empty, of course).

The only unusual thing I can remember was using a private window a few days ago (a feature that I had never used before). Is this the cause of this bug???

Thanks.

Hi, I'm hoping someone can help me. I'm unable to save my username and passwords. I read that it could be that I had upgraded to a new version of Firefox. Apparently, I had previously downloaded Firefox a while ago and just recently reinstalled it. I guess it remembered. I check marked all the password settings and it still won't save at all. It said that I should downgrade to a previous version 68. Then, it asked which browser and that's where I'm stuck.

Can someone please help?

Thank you!

Firefox used to have a setting to open 1, 3 or all previous session tabs, now that option is gone and defaults to open all tabs. The problem didn't affect me until I made a full Win 8.1 64-bit reinstall, I overwrote the entire previous profile with about 950 tabs; I made sure that profile specific files weren't overwritten, I checked internally with Total Commander looking for the specific profile name in all files of the old profile; anyway, the new firefox with the old profile quickly killed any operational capability of my PC, not even the mouse or the keyboard lights would work, until many minutes later, then slowly I could move the mouse to the upper right corner for the [ X ] to kill firefox. While trying to uninstall Firefox uninstaller offered to "refresh" so I did, and here I am

Is there something in about:config I can modify? I really need that option back, is a royal PIA as Firefox is working now, and a very very stupid idea to remove such important option.

Plugins, add-ons have nothing to do, Can anyone let Mozilla know about this, they killed the Feedback option on the Browser.

Hiya,

I'm having a minor inconvenience with firefox 91.0.2 for a few months now. It's popped up a few months ago and hasn't resolved itself in between updates.

I'm guilty of having many (well over 20) tabs open at the same time and around the 20th or 30th tab even, usually one of the (newly opened) tabs, simply never loads. If I open the same link in another tab, the link (any url) does load. See the screencap below.

This is on a windows 64 bit machine OS build: 19043.1165 (21H1) Windows Feature Experience Pack 120.2212.3530.0

I'm running Norton 360 Antivirus software.

Will try running in safe mode, to see if it still happens and confirm in a reply to this message.

Hoping you guys might have some suggestions.

BTW: https://support.mozilla.org/en-US/questions/1317506 is probably the same problem, unfortunately the thread has been archived. This one: https://support.mozilla.org/en-US/questions/1285104 also seems similar.

I have noticed that I am not receiving any emails via Firefox Relay for the past two days. I have tried logging into Firefox Relay to check and see if any settings have changed but I am not getting the one time code needed to login. Would appreciate any help/guidance with sorting this out. Thanks.

When looping a video either with the loop-attribute or using the onended callback produce a slight lag when restarting.

Example

This problem exists on Linux and Windows. It doesn't occur with Chrome on Linux, Windows or ChromeOS.

Thank you for your help!

Hello everyone!

Since the release of the new Firefox version 90 afterwards I have been using Firefox as I simply love surfing the internet with it as an alternative to chrome or chromium based browsers.

However, a small problem is annoying me: when I try to upload to iCloud.com or Google Drive, especially large ones, the upload speed is limited to 10 mbps, whereas I have an upload speed of 50 mbps.

On the other hand, when I try to upload on Chrome Browser or Edge Browser to both websites, the speed gets maxed out, literally maxed out by even 55 mbps!

I even tried to upload similar sized files simultaneously to Chrome, Edge and Firefox. Chrome and Edge finished while Firefox is still stuck on one third of the upload!

The strange thing though: when I open speedtest.net and measure the upload speed, it gives me on Firefox a speed of 50 mbps!

Any idea where the problem is? Any ideas how to speed up the upload and benefit from the max speed?

I am using latest Firefox on Windows 10.

Thank you!

I am signed into my Firefox account. The device name is listed, Syncing is ON. I've set the items to be synced; Bookmarks, open tabs, Logins and passwords, addresses, add-ons, and Setting. Yesterday I did a Sync and when I got home I could not see the device or the open tabs.

What am I missing? Pat

I lost my Firefox profile data (amongst other files) after a hardware issue forced a repair and a factory reset. I purchased the EaseUS Data Recovery tool to try recover my Firefox data but am running into issues.

I located the two folders (one ending in ".default-release" and the other ending in ".default-release-1632317792925") from the PRE-reset file location C:\Users\[User]\AppData\Roaming\Mozilla\Firefox\Profiles.

I then close Firefox, delete all of the folders from the same location in the POST-reset location of those same files, and paste the older folders in their place.

However, when I start Firefox, it only shows me POST-reset tabs. Am I doing something wrong?

Hi, I have managed to find the right click menu and have got screenshot button to be listed however when pressed I only get large X page across browser window. Likewise when I add screenshot scissor button to toolbar same thing happens. What do I need to change to enable screenshot?

Setting up a new Win10 machine, and trying to copy Firefox profile from old Win7 machine. First, I located the profile(s) on the old machine at:

   C:\Users\<username>\AppData\Local\Mozilla\Firefox\Profiles\2m1b67pe.<username>

Next, I copied (via network share) the file '2m1b67pe.<username>' to the new machine, at

  C:\Users\<username>\AppData\Local\Mozilla\Firefox\Profiles 
  C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles

Next, I opened 'run' and executed 'firefox -p'.

When it opened, it only listed the default profiles, 'default' and 'default-release'.

So how do I get it to recognize the profile I copied?